Business Culture Archives

Brittany Schindler and Bruce Howes [AW 066]

Guest host, Brittany Schindler, Rod’s Japanese Auto Care, Bellingham, WA and the virtual shop tour with Bruce Howes, Atlantic MotorCar Center, Wiscasset, ME. Trivia Challenge: What was the first car fitted with an alternator rather than a direct current dynamo?

EOS Part 7 – Traction with Barry Barrett [RR 666]

Welcome to the final episode in our 7 part EOS (Entrepreneurial Operating System) series with Barry Barrett, a certified EOS implementer. It’s time to put everything together that we have learned in the previous episodes on EOS. No business is too big or too small to put this system in action.

Everyone has a lot to get done every day, especially business owners, but are you getting the right things done every day? How should your weekly meetings be structured? Take the questions out of the equation in your business by following Barry’s simple and direct processes. EOS can grow your profitability by 20-25%, what are you waiting for? remarkableresults.biz/e666

Second in Command – A COO/GM Perspective [THA 236]

Second in Command – A COO Perspective [THA 236]

As an owner, the day-to-day routine seems like second nature to you. You’re the face of the business and enjoy interacting with customers and your team. How much time are you able to spend focusing on the future.

Having a second in command to manage the day-to-day tasks and employees is vital to a growing business. This episode will appeal to any owner out there and also future COO’s that have the desire to step up into that role. Find out what it takes for both sides to make it work seamlessly.
remarkableresults.biz/a236

Aaron Woods and Shop Tour with Emily Chung [AW 065]

Aaron Woods and Shop Tour with Emily Chung[AW 065]

Guest host, Aaron Woods, Extra Mile Auto Care, Stillwater, OK and the virtual shop tour with Emily Chung at AutoNiche in Markham, ON. Trivia Challenge: The Peanuts Characters Were First Animated in 1960 for What Automotive Brand?

Leadership Series Part 4 with Mike Davidson – Growth Environment (Continued) [RR 664]

This 5 part series breaks down what it means to be a true leader and how to implement a growth environment and culture within your business. It’s no secret visible growth opportunities attract high performers to your business. In this episode, Mike simplifies 5 key components: assigning responsibility, identifying the people in your organization that are willing to invest in themselves, how to develop meetings without you, letting go, and what does your day look like now. Learn some important lessons that are easy to implement. remarkableresults.biz/e664

Kevin Eckler and Shop Tour with Angelo Giglio [AW 064]

Guest host, Kevin Eckler from Foreign Car Specialists, Poughkeepsie, NY about work environment and the impact on culture and the virtual shop tour with Angelo Giglio from Warren Auto and Tire in Roseville, MI. The Trivia Challenge: Name of Lincoln’s Concept Car that was Modified Into TV’s ‘Batmobile’?

Dynamic Automotive: 6 Years Later [RR 662]

This episode was recorded live at Dynamic Automotive’s 25th year anniversary with owners Jose Bueso, Lee Foreman, and Dwayne Myers. Like so many other businesses, it all started in a garage with some tools. With 5 locations, it has grown in every way possible, including creating a strong leadership team. Listen carefully as Jose, Lee, and Dwanye give valuable insight on how they expanded logistically and internally.

This partner team was on the second episode released in March 2015. This is a long-awaited update. Thanks to Jose, Lee, and Dwayne for believing in the concept of aftermarket podcasts so long ago.

remarkableresults.biz/e662

Russ Crosby and Shop Tour with Tom Palermo [AW 063]

Guest Russ Crosby from Russ’s Wrench Auto Repair located in Clinton, NJ. speaks to shop culture and the Virtual shop tour with Tom Palermo from Preferred Automotive Specialists in Philadelphia, PA. The trivia question: What car was featured in the movie ‘Smokey and the Bandit?

Technician Outlook with Jake Sorensen-Part 2 [RR 659]

We hear the perspectives of business owners all the time, but sometimes it’s important to gain the perspective of technicians as well. See things through their eyes instead and find out what retains them as employees, and how to continue to challenge them in productive ways. Listen and pick up a few ideas to implement in your team culture.

remarkableresults.biz/e659

How Strong Are Your Community Heart Strings? [RR 658]

Helping your local community is always on your “to-do” list as a business owner but how many of us are really taking action? How do you get started? How do you budget donations? In this episode, Dena Ganje explains the importance of community support and why you sometimes can’t put a dollar amount on helping others better their lives.

If your shop isn’t involved in the community, then there’s no better time than now to make a difference. So many top shops make community one of their passions. If you are not, it is time to start. Use this podcast episode to catapult you to be a strong philanthropist. remarkableresults.biz/e658

EOS Part 6 – Process with Barry Barrett [RR 657]

We are on part 6 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode, Barry discusses how to systemize your business by building processes. Too many owners think they don’t have time to document processes and then wonder why they can’t leave the shop and take a vacation.

Guess what? Processes can be a simple 1 page of bullet points. Keep listening to follow the steps to create consistency in your business. remarkableresults.biz/e657

Ask: What Are Your Car Pains? ™ [RR 656]

How do you maintain your health? Do you eat properly, exercise and see professionals with routine appointments such as doctors, dentists, ophthalmologists, and the list goes on. We also see those specialists when we don’t feel well. Now think about your customer’s vehicle. They rely on it for transportation, and it carries precious cargo such as kids, spouses, and pets. Shouldn’t maintaining their vehicle be the same as maintaining your health? This episode with Rob Choisser should get you to re-think what you do for your customer.

remarkableresults.biz/e656

Playing the Long Game [THA 231]

How do you “Play the Long Game?” Are you making an effort every single day or do you tend to coast when things are going well? Forecasting the future should always be on your mind with fresh ideas and plans in place to get there.

In this episode, my panel shares their ‘long game’ on finding technicians, reasons why hybrid and electric vehicle repair is a must and keeping customers for life.

Spoiler alert: they discuss things EVERY shop owner can implement. No excuses, it’s time to dive in.
Don’t forget you can find talking points to all episodes on my website remarkableresults.biz

Second in Command: A CEO Perspective [THA 230]

As your business continues to grow and perhaps you add a few more locations, or you want to work on your job as the visionary, it’s a natural progression to start brainstorming who you’re second in command will be.

Why is it important? What qualifications and qualities do they need to possess? How do you set up clear roles and guidelines between your position and theirs? All these questions and more are answered in this episode. Sit back and listen first hand to what works and what doesn’t.

remarkableresults.biz/a230

Facing Our Challenges Head-On with Craig Noel [RR 653]

Facing Challenges Head-On with Craig Noel [RR 653]

We are a vibrant, growing and essential industry. And like many dynamic industries, we have obstacles to overcome that make what we do fun yet challenging. How do we grow and meet said challenges? Well, Craig Noel’s passion for changing the perception of the automotive world is hard to miss in this episode. Keep listening and become the change agent that we need.

remarkableresults.biz/e653

Career Paths – Technician to Manager [THA 229]

It’s always interesting to hear the unique paths people have embarked on to be in this industry and to grow in it. Seniority doesn’t always trump leadership skills and a drive to become invested and committed in the business. In this episode, my panel discusses the different career paths that they have taken while working for Dynamic Automotive and their plans for future growth within the company.

https://remarkableresults.biz/a229

Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]

Everyone knows training is one of the most important parts of your business. What kind of training do you do? Are you 100% committed to training? Does your culture reflect continual learning? In this episode, Karim Morsli from Winkler Automotive breaks down the essence of training in a very different way that will get you thinking large. If you are ready to take your training commitment to the next level – this is a required listen.

https://remarkableresults.biz/e651

Hitting Rock Bottom and Climbing out [RR 650]

The hardest part about moving forward is sometimes going backward. Moving out of your comfort zone and embracing change can be a struggle for all of us to do. In this episode, Jeff and Donna Hazeltine share an emotional story that happened just 8 months ago. They had hit rock bottom with their business after losing long-term employees and felt like things couldn’t get any worse.

They had help from their fellow shop owner Troy Vaninetti. Discover how they climbed out and now have a completely different business culture.

Make Price Irrelevant [THA 228]

Everyone strives to implement good customer service. But what about creating an exceptional customer experience?

Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter, what is going to push you to remember the experience? Have you asked your customers if you are meeting their expectations? In this episode find out how to elevate your business and culture.

The CEO Commitment with Mike Bennett [RR 647]

The CEO Commitment with Mike Bennett [RR 647]
As a business owner, are you consciously working towards breaking your own glass ceiling? How do you get the next level mindset, a CEO mindset? In this episode business coach Mike Bennett discusses a unique CEO peer group and coaching program he manages. He has first-hand insights into what it takes to elevate successful shop owners out of daily operations and focus on “what’s next” for their business.
You can find Mike Bennett’s previous episodes on my website remarkableresults.biz

Our Industry Needs a Change [THA 226]

How do we change the mindset of others? Why do owners continue to have the same old thinking that leads to the same old results? Why are technicians leaving the industry? Why isn’t there a draw for an automotive career for young professionals?

If you are listening to this podcast you are making a conscious effort to learn and make a change in your life and your business. How do we get others to follow? In this episode, all these questions and more are discussed by my panel of business coaches. Prepare to be inspired by their passion for change in this industry.

You can find the talking points for this episode and every archived episode on my website remarkableresults.biz

EOS Part 5 – Issues – with Barry Barrett [RR 645]

EOS Part 5 Issues with Barry Barrett [RR 645]

We are on 5 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. Did you know issues aren’t always bad? Sometimes issues can be positive and an opportunity for growth. How many times have “issues” been brought up during team meetings with a discussion that follows but no real solution? In this episode, Barry breaks down how to identify, discuss and solve issues within your business with real-life examples.

You can find Barry’s previous episodes on the EOS system on remarkableresults.biz, just search “Barry Barrett” or “EOS” to find them.

Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]

I recommend you watch the video so you can see pictures of top-notch employee amenities from JJ’s Auto Care and Kelly’s Auto Repair. Both shops are located in Florida, and with that humid summer weather, you’ll see a refreshing way their tech’s beat the heat!

Showing your employees how much you value them can also be as easy as providing lunch once a week or once a month.

Head to the CarmCast Page on my website remarkableresults.biz or my youtube channel to watch the video and find the key talking points for this episode. You might want to watch previous Carmcasts on lean processes and digital signage!

Technician Outlook with Jake Sorensen- Part 1 [RR 643]

Technician Outlook with Jake Sorensen [RR 643]

Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin?

In this episode, Jake Sorensen breaks down all the classic questions and concerns that arise with apprentice programs. It’s time to stop complaining about a technician shortage, and start becoming the solution. Are you willing to invest in your employees and your business? If so, keep listening. This episode can change your trajectory for the future of your business.

You can find the key talking points for this episode and every episode released on my website remarkableresults.biz

Drop the Keys and Fix It [RR 641]

Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here are my keys, I trust you, fix it and let me know when it’s done” type of customers? In this episode, Andy Bizub and Charlie Marcotte break down the fundamentals of connecting with customers and what that means to your business.

The key talking points for this episode reside at remarkableresults.biz/e641