Technician Outlook with Jake Sorensen- Part 1 [RR 643]
Technician Outlook with Jake Sorensen [RR 643]
Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin?
In this episode, Jake Sorensen breaks down all the classic questions and concerns that arise with apprentice programs. It’s time to stop complaining about a technician shortage, and start becoming the solution. Are you willing to invest in your employees and your business? If so, keep listening. This episode can change your trajectory for the future of your business.
You can find the key talking points for this episode and every episode released on my website remarkableresults.biz
Drop the Keys and Fix It [RR 641]
Drop the Keys and Fix It [RR 641]
Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here are my keys, I trust you, fix it and let me know when it’s done” type of customers? In this episode, Andy Bizub and Charlie Marcotte break down the fundamentals of connecting with customers and what that means to your business.
The key talking points for this episode reside at remarkableresults.biz/e641
EOS Part 4 Data with Barry Barrett [RR 639]
EOS Part 4 Data with Barry Barrett [RR 639]
We are on 4 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode we discuss data in terms of measurable numbers that give you the pulse on your business. Shop owners often only measure their business success by the number in the bank. And too often shop owners don’t set clear roles, goals and enforce accountability for their team. It’s time to take a magnifying glass to your organization to see where you are.
The key talking points for this episode reside at remarkableresults.biz/e639
Learn Customer Communication Styles: DISC with Emily Chung [RR 636]
Learn Customer Communication Styles: DISC with Emily Chung [RR 636]
As automotive service professionals, it’s our job to educate our customers and clients. But did you ever stop to think about your approach? What is the best way to efficiently communicate with each individual (client) based on how they like to receive information? In this episode with Emily Chung, from AutoNiche, we discuss how and why it is important to code your customer and train your employees.
The key talking points for this episode reside at remarkableresults.biz/e636
The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
If you’re a business owner there is no doubt having a business coach helps you make positive strides in your business and yourself. But what do coaches do when they want to continue to improve themselves? CAMP is the answer. The Coalition of Automotive Management Professionals was created for aftermarket coaches to network with each other. Learn how this organization was created and how their vision will help create a better aftermarket.
With me in this episode about CAMP are founders Bill Haas from Haas Performance Consulting, and Bob Greenwood, President and CEO of the Automotive Aftermarket E-Learning Center. Brian Gillis, Chief You Net Results Strategist also brings his insights to the show.
The key talking points for this episode reside at remarkableresults.biz/e633
Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]
Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]
A common phrase people use is “family over everything.” But how many people truly live that mantra? Fernando and Jonathan Osorio are more than just two brothers owning an automotive business. We hear about their approach to business coaching while their business was only a few months old and the emotional bond when Fernando donated his kidney to save Jonathan’s life.
Prepare to be inspired as you listen to this heartwarming episode. Thanks to the Osorio brothers for sharing this great story.
The key talking points for this episode can be found on the website remarkableresults.biz/e632
EOS Part 3: People with Barry Barrett [RR 631]
EOS Part 3: People with Barry Barrett [RR 631]
In this Part 3 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer we discuss the vital essence of any business, its people. Are you surrounding yourself with the right people? Are they doing the right job in your business? Do they share the same core values as yourself? Barry challenges the way you think about yourself and your people.
The key talking points for this episode with Barry Barrett reside at remarkableresults.biz/e631
Managing Family Business Dynamics [THA 218]
Managing Family Business Dynamics [THA 218]
Too often we are subject to the stereotypes associated with family working in business together…favoritism, entitlement, a cloudy culture. But with a clearly defined role, you can actually celebrate having family involved and enjoy watching your business flourish. My panel shares their wisdom on walking the fine line integrating family into your business.
The panel: Judy Walter, Zimmerman’s Automotive, Mechanicsburg, PA
John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN
Joe Hanson, Gordies Garage, Roseville, MI.
Find the key talking points at remarkableresults.biz/a218
Women Shop Owners Round Table [CC 087]
In honor of March’s Women History Month, I assembled a panel of lady shop owners to discuss the women’s role in the aftermarket. The ladies brought some wide-ranging perspectives and I loved the trajectory of this discussion. No matter your position or gender in our beloved aftermarket give this episode your due. The ladies were on fire.
Auto Repair in the Decade of the Nineties [THA 217]
Auto Repair in the Decade of the Nineties [THA 217]
It’s quite fitting this episode is being released on a Thursday…because it is the quintessential #throwbackthursday. My panel is taking a trip down memory lane in the 1990’s…the era of OBD2 and the huge shift in technology. Change is never easy but it is always a necessity, hear how my guests handled the changes and adapted in order to move forward. You can watch the video of this episode and find the key talking points at remarkableresults.biz/a217
How to Have a Four Day Work Week with Eric Henley [RR 627]
How to Have a Four Day Work Week with Eric Henley [RR 627]
As a shop owner, how does a 4 day a week schedule sound to you? Would you like some extra time with family and friends? In this episode find out how Eric Henley
from H-Teck Auto Care does it! Be careful, you might free up some quality time!
The key talking points for this episode that make for a great meeting agenda reside at remarkablersults.biz/e627
Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046]
A Very Personal Story with Kevin Eckler [RR626]
A Very Personal Story with Kevin Eckler [RR 626]
Do you see good in people when they don’t? Do you have a heart for people that struggle? Do you try to pull out qualities from good people?” If you answered yes to these questions then you know what it’s like to invest emotionally into friends, family and employees.
In this transparent episode, Kevin Eckler, from Foreign Car Specialists in Poughkeepsie, NY explains a situation in his business that pulled at his heartstrings but also hurt his business culture. Kevin takes you on a journey that changed him and his business. A very personal story.
Find the key talking points for this episode at remarkableresults.biz/e626
Employee Review Process with Bryan Kelley [RR 625]
Employee Review Process with Bryan Kelley [RR 625]
Employee Review …two dreaded words for both the owner and the employee. But, with my guest Bryan Kelley’s unique approach it might be something everyone looks forward to. Bryan owns Valley Automotive Electric, Covington, WA, and is the ASA Northwest President. Brian and I did an episode on Hiring practices in Feb 2021 episode 611 and is the perfect pairing to this episode.
In this episode, we dive into a role reversal with employee reviews. Should it always be the owner that does the reviews? Are they the ones observing the day-to-day pulse of the business? Some are … some not. What if the employee reviews were done with everyone in the business as a collective group once a week? The culture of your business is dependent on the attitudes of your employees. It’s time to sit back and listen to what your people have to say.
Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045]
EOS Part 2: Vision with Barry Barrett [RR624]
We are on part 2 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett a certified EOS implementer. The EOS system includes simple concepts and practical tools that help entrepreneurs get the most out of their business. There’s finally a system to build your leadership team through vision, traction and healthy disciplines
In this part we are covering “Vision,” the foundation of your business. As a business owner, it is critical to get everyone on board with where you are going and how you will get there. And that starts with establishing your core values and focus within the business and mapping out short-term and long-range goals. It’s time to put your ideas and brainstorming thoughts on paper.
Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]
Lessons on 3rd Generation Family, Networking and the Front Counter [RR 623]
I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is today. In his section of Denver, there have been 6 shops and 23 service bays have closed since the pandemic hit. Either they liquidated, retired, or moved due to high rent in the downtown area during the pandemic. Besides many wise thoughts, Steve talks about women at the front counter.
The key talking points reside at remarkablersults.biz/e623.
Millennials A to Z – Part 2 – Sara Fraser [RR 620]
Millennials A to Z Part 2 – Sara Fraser [RR 620]
Sara from Haas Performance Consulting will cover a large swath of millennials’ behaviors as it relates to being a customer or a team member in your business. Understanding this important and powerful generation will allow you to embrace them to the fullest. You may have millennial children, customers, nieces, and nephews, you may be one — Millennials account for a third of the workforce and you need to know their tendencies as it relates to relationships in the workplace and as customers.
The key talking points for this episode with Sara Fraser reside at remarkablersults.biz/e620.
EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating System helps entrepreneurs get what they want from their business and to Understand how to make your leaders get on the same page with you and have Traction by helping them become more disciplined and accountable.
This episode is an overview of EOS. Barry and I will bring you seven episodes, released over time to help you better understand the disciplines and power of the Entrepreneurial Operating System or EOS. There are shop owners engaged in EOS and it is having a huge impact on their business.
The key talking points for this episode with Barry reside at remarkablersults.biz/e616.
Thanks for being here in the front row of life in the automotive service business.
Discover the Hard Truths. Fix Your Attitude. [RR 613]
Discover the Hard Truths. Fix Your Attitude. [RR 613]
Another deep storyline. A story of attitude change and personal growth. Carl Hutchinson from Complete Automotive in Springfield, MO helps you by sharing how he overcame negative emotions and negative energy to forge a new and positive attitude. He says that he was not always the nice guy that he is today. Carl explains his re-invention and being grateful to the people in his life as a turning point in his career.
Carl Hutchinson is a founding member of the Midwest Autocare Alliance. His story of attitude adjustment will help many who listen to his story. If you know someone who can benefit from Carl’s story so please share this episode. This is why I podcast. It is stories like this that keeps you in the front row of life in the auto service business.
You can find Carl Hutchinson’s other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e613. This is why I podcast.
How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]
How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]
I’m with aftermarket business coach Bob Greenwood, AMAM, of the Automotive Aftermarket E-Learning Centre Ltd. Bob, sees too many shop owners working in their business instead of on it. He created 22 questions for his clients to help them make them better at working on their business. It is the answers to the questions that help determine what they need to work on. As Bob has told me, some shop owners get in their office and say. ‘Now what do I do’. Most don’t know the first step on how to work on their business. The answers to these questions will help them focus.
Bob and I picked 5 questions from his list of 22 that we will discuss in this episode. So as you listen to learn just one thing … keep in mind this question.“How do I make my business better and more productive than what it is today?”
The key talking points reside at remarkablersults.biz/e612
Hiring Practices with Bryan Kelley [RR 611]
Hiring Practices with Bryan Kelley [RR 611]
When we talk about hiring, there are a lot of questions that come to mind. You may have already in your business life hired and fired a hundred people. Hiring can be an art, especially if you are looking for just that right team member. Bryan Kelley realized that he needed to get a process down to help improve the quality of the individual he added to his team and business culture.
Bryan Kelley, the shop owner of Valley Automotive, Covington, WA and president of ASA Northwest, has been a great contributor to the podcast. He will share his hiring practices and the reason why he does them.
This is one of those gems of a podcast that keeps you in the front row of life in the auto service business.
We get into the critical importance to hire a cultural fit, interviews, processes and offers. Bryan also gets into job posting, job description and specific indicators you need to find in a good hire.
You can find Bryan Kelley’s other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e611 This is why I podcast.
The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]
The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]
We are happy to introduce Jennifer Filzen’s Fifth book which is out now on Amazon. The Book “The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans” is a book that you can use as a tool to give back to the industry and to your community. If you are not involved enough in your community, you should be. Let this episode push you into paying it forward.
Jennifer CEO of Rock Star Marketing, a digital marketing agency, will help you discover these three important principles you need in your life. Your Why, Your Superpower, and Your Attitude. If you only work on these three, you will improve.
The incredibly successful businesses in our industry are extremely community-minded and involved. Use this episode as inspiration to take your community to the next level.
The key talking points reside at remarkablersults.biz/e610
Pre Scheduling Appointments – The Time Has Come [THA 207]
THA 207 Pre Scheduling Appointments – The Time Has Come
Welcome to the 207th episode of the Town Hall Academy. Right up front l want to warn you. This discussion may just change the way you do business. I want you to give it your all and when done implement the tactics you discover. I know your business will blossom.
Scheduling future appointments is not a new concept. You know about it but have never decided it was good for your business or your customer. We have solid statistics that demonstrate that 59% of your customers are willing and ready to accept a future appointment for maintenance service. Ever walk out of the dentist’s office without your next hygiene appointment. How about a hair salon?
I’m with Bill Thompson, Craig Noel, and Greg Skolnik. Bill Thompson brings his critical data to support this strategy, Greg has been doing this for years and has the data to prove the strength of the strategy and Craig is starting to pre-book now.
There was a ton of passion flowing throughout this episode. I believe you’ll be moved to start in your business. So …. Let’s talk about it.
This episode’s key talking points are already done for you. They reside on the show notes page at remarkableresults.biz/a207. Enjoy.
Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]
Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]
This 606th episode honors the recipients of the AAPEX 2020 Awards. The first annual honors include Shop Owner of the Year, Technician of the Year, and Service Advisor of the Year.
Sure we bestowed a bunch of high-fives upon these three outstanding aftermarket professionals, but you’ll love the episode as we discussed their roles in a shop environment and why working together through trust and respect make a huge difference for the business and work environment.
Help me welcome Brian Sump of Avalon MotorSports and Urbana Auto Care as the AAPEX 2020 Shop Owner of the Year. Norm Schultz of Interstate Auto Care, Madison Heights, MI as AAPEX 2020 Technician of the Year, and Jason Sexton of Dynamic Automotive, Frederick, MD as the AAPEX 2020 Service Advisor of the Year.
The key talking points for this episode reside at remarkableresults.biz/e606