Becoming the CEO – Bob Greenwood [RR 507]
Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. It’s content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…
What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]
Dynamic Leadership – Building Your Leadership Team [RR 498]
The Men behind Dynamic: Dwayne Myers, Partner Dynamic Automotive Mark Murphy, Lead Technician Todd Zimmerman, Location leader Bob Allen, VP of Operations, from wrenching to location leader Key Talking Points: Career-pathing. The leaders are there when you need them Shop owners can develop their team and really grow and make a difference in our industry…
THA 147: Overcoming Debt
THA 147 Overcoming Debt
A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for spending. It is generated by sales and the gross margin dollars that are earned on those sales is used to pay expenses. The remainder is profit. If cash is spent before allocations then it is very difficult to pay obligations. In many instances, loans are taken to pay bills and overspending stresses the business and the owner.
The panel for this Town Hall Academy includes Kim Walker from Shop Marketing Pros and former shop owner, AJ Nealey from Nealey Auto Service, Edgewater, MD and Tom Lambert owner of Shadetree Automotive. They each have a story on how to manage or eradicate debt, grow sales and scrutinize expenses. Knowing your financial states including Profit or Loss Statement and most importantly your Balance Sheet will help. Knowing what your metrics or tolerances of spending and cash management will lessen your dependence on borrowing and putting your company in harm’s way.
RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
There are 4 pillars that make our discussion stand today. These pillars are the ones that solidify the company’s cultural EQ. These are personal behavior, empathy, accountability, and training.
I’m once again with Dan Taylor on our 3rd episode on the power of emotional intelligence or most commonly called EQ. This is a big topic. Welcome to the third part of our emotional intelligence series.
So glad to bring you episodes that make you think and self evaluate. If you have any type of leadership role these EQ episodes are for you. Also, see Part 2 in Episode 474 and Part 1 in Episode 461.
THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2
THA 142 Business Coaches Lab – Building an Enduring Business Culture – Part 2
One of the hottest topics on the mouths and minds of leaders these days is organizational culture. The longer organizations look for competitive advantage and a sustainable way to grow their organizations, the more important culture becomes. If you are a leader looking to create, improve, or nurture your organizational culture, you have come to the right place.
It must have been an exceptional Friday because these coaches were on their game. They nailed finding your hidden strengths, the power of having standards, what does talent got to do with it, tasks vs outcomes, that culture happens … you’ve got one … good or bad … you’ve got one. We talk assessments, behavior, the accountability mirror, learning from failures, and that culture is not a hard concept.
The panel in this Part 2 of Building an Enduring Business Culture is Rick White from 180 Biz, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
Danny Sanchez, CEO of Autoshop Solutions, likes to keep it simple and direct. Having been a successful shop owner Danny is able to share his past experience as it relates to the challenges of the day. He sees your success as the totality of the shop from the ground up! He shares some key insights that will apply to any shop or organization. We continue to build on the trending talking points that my guests say are the fundamental building blocks of a successful shop today.
Some of the things we talk about are Building a culture, investing in people, using time efficiently and having better customer service. These are the key ingredients of becoming a successful owner!
Danny warns that every time you start something new there is a heavy investment of time, time is a commodity in shorter demand than money. Spend it wisely
RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2
Dan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2
Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock.
Throughout time, we learned that there are different types of leaders, leaders who have different mindsets, discipline, strategies and even outlook. As you have studied lessons of leadership you may have discovered a formula that works, grows your influence and builds a team. So much of your leadership skills are about your Emotional Intelligence or EQ. We are talking EQ in Part 2 with Dan Taylor, a Senior Business Advisor at Transformers Institute
We will be expanding on our discussion of Emotional Intelligence and its relevant effects on leadership as a whole and how it can impact the aftermarket industry.
THA 140: Interview Tactics for a Cultural Fit
THA 140 Interview Tactics for a Cultural Fit
How many interviews have you done? How many have sparked a great hire? We are here to talk about that.
Welcome Kirk Richardson, South Street Auto Care, Rochester, MI, Jim Hayes, Shop General Manager at Pacific Motor Service in Monterey, CA 2 Shops and Dan Taylor, Coach at Transformers Institute.
This episode is packed with Human Resource wisdom and we get into interviewing tactics, form and format that will help you build your bench and make quality cultural hires that fit into your business like a glove.
THA 135: Implementing Profit First – Shop Owners Thrilled With Results
Implementing Profit First – Shop Owners Thrilled With Results
This episode will change your thinking as it relates to a new profit discipline and cash management. I know you know that cash is king in any business, so start being a better manager of it.
Listen in on Danielle Bohlmann, owner with husband Brett in Highway 7 Service Center, Newell, IA, Kenny Wedow from Fine Tuned Auto, Broomfield, CO and Chris Cotton, Certified Profit First Professional from AutoFix SOS coaching company and a former shop owner.
They nailed the benefits of a strong and disciplined cash management system. Both these shop owners say they are in a better place because of implementing Profit First. Danielle and her husband Brett always plowed all their money back in their business. Now hear what they are doing and are better for it.
RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1
Dan Taylor – Emotional Intelligence Leads To High Performance
In the business of the aftermarket, we are always in search of leadership qualities to take our business and team to the next level. It is not necessarily how smart you are but how you manage your and your team’s emotions.
Let me set the stage; here is a quote from noted author Daniel Goleman: In a study of skills that distinguish star performers in every field from entry-level jobs to executive positions, the single most important factor was not IQ, advanced degrees, or technical experience, it was EQ: Emotional Intelligence.
This episode has the right ingredients to make you emotionally aware of the properties of your own emotions and how to incorporate them into problem-solving and to the overall emotional health of a shop. My guest today is Dan Taylor. He is the Senior Business Advisor of Transformers institute. Dan will help you understand the importance of Emotional Intelligence in leadership as a huge factor in team and customer retention.
RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!
Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!
I’m with Erick Bock of Bock Auto, Amagansett, NY, Long Island. Erick is very passionate about cars and he dreamed he was going to own a shop one day. His dreams came true when he overcame his fears and started to face them head-on.
We all know that fear is a huge wall to overcome. Listen to how Eric did it. Learn from it and maybe share this episode with a colleague who is also weighed down with the fear of making decisions and achieving your goals
His shop boasts a full-service preventive maintenance and automotive repair center. The shop performs high quality, guaranteed service you can trust at a fair price.
THA 133: Why Soft or Life Skills Training Matters for Business Success
THA 133 The Value of Soft Skills Training
The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener, which is the #1 soft skills or life skills training we all need to have.
Join Judi Haglin owner with her husband Dana in Haglin Automotive, Boulder, CO, Kyle Holt, President of SP/2 andJeff Peevy, AMAM, President | Automotive Management Institute.
Change your attitude Soft (Life) Skills Training. It must include everyone in your business. Training in communication, critical thinking, finding and keeping a positive attitude, teamwork and work ethic, to name a few. Everyone benefits including family life.
In support of your work to build an enduring business culture one of the best tactics you can implement is soft skills or life skills training. Consider the message in this episode as an important component to building your enduring business culture.
RR 459: Standards And Values Foster a United Purpose for Your Team
Standards And Values Foster a United Purpose For Your Team
My friend Kevin Donahoe from Pacific Motor Service with two shops in Monterey, CA
And Pacific Grove, CA along with his general manager Jim Hayes go deep into their culture. They have a set of standards and values that drive their organization’s behavior.
You’ll learn about the creation of these standards and values, we’ll discuss the origins of a few and how these standards and values are the anchors in their enduring business culture.
You are about to listen in on a conversation that could be the impulsion to get you started. I believe once you’ve listened you’ll want to start your work on building your enduring business culture.
You are going to learn a lot, I believe you’ll have a clearer picture of the power of an enduring business culture and you just may walk away with enough motivation to get started and to find some juice to improve what you currently have.
THA 132: Business Coaches Lab: Building an Enduring Business Culture
THA 132 Business Coaches Lab – Building an Enduring Business Culture
Culture is one of the most important business strategies you need to work on. Building a strong and vibrant business culture is required today. Learn how to get started and start to build your business culture.
The panel Murray Voth, RPM Training, Rick White 180 Biz, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center.
Top aftermarket shops have a strong culture in place and are always tweaking and improving it. It is the foundation and ground zero for hiring and keeping the right people. And also in attracting and providing a great customer experience.
FTR 058: Tomi Oliva – Would You Work For You?
RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony
Danielle and Brett Bohlmann Finding the Right Balance Between Work and Life
Brett and Danielle Bohlmann are Shop Owners at Hwy 7 Service Center. They agree that they are everything the other is not and they know it and use it to their advantage instead of it being their demise.
OK, Brett and Danielle Bohlman agree that they are everything the other is not and they know it and use it to their advantage instead of it being their demise. Brett and Danielle own Hwy 7 Service Center in Newell, IA. Danielle wasnt in on the business at start because she is a mother of 4 and for her, family is first! Find out how Danielle changed her comittment and how they make family and business work so they have a life.
RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff
Dan Gilley – Attracting the Right Talent with the Right Stuff
Every new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a business owner, what do you need to do to attract and/or retain talented individuals that possess the ‘right stuff’.
If you are a business owner, how would you attract an employee? What are the things you would do to improve your shop and make it as attractive and organized as it could be? Dan Gilley will bring light to decisions addressing the best interests of the would be future candidates/employee of a shop. Dan Gilley is the President and CEO of RLO Training.
In this episode, you will understand the utmost priorities needed by shop owners to address the how to attract the right kind of employees and what are the necessary tactics in order to keep them. As Dan would say, it’s either you attract them or repel them. Is it just for the paycheck or the team?
THA 126: Firing Customers – When is it Right or Wrong?
Bottom line is firing customers is rare, however, it happens and should be for the right reasons.
With me is Joe Hanson, Gordie’s Garage, Roseville, Michigan, Jerry Kezhyaya, The Auto Shop, Plano, TX, and Doug Callaghan, Vic’s Service, Wainright, Alberta, CA
OK, you may not have ever fired a customer or you may have done it just last week. It isn’t a task you do often, however, the job of firing a customer comes with some caveats. Joe, Jerry, and Doug share with you why they would do it and suggest that you do a deep dive inside your business to see if YOU aren’t the problem.
THA 119: Improving Employee Loyalty
Improving Employee Loyalty
Fuel your engine today with our discussion on Improving Employee Loyalty with my shop owner panel Donnie Hudson from Troy Auto Care in Troy, MI, Roy Foster from Roy Foster’s Automotive in Reno, NV and Steve Finzel from Finzel’s Master Tech in Terre Haute, IN They’ve built a family culture in their shops and you can too.
You’ll hear how they did it and understand why they created the programs that build loyalty and retention from their people. I know you’ve heard this adage before: “Take care of your people and they will take care of your customer.” This episode will give you a great idea on how to do that.
Prepare for many strong ideas coming at you so. Pick a few and start to implement them in your business. The panel admits, it did not happen overnight but was nurtured for years. So you need to start. Keep in mind that it is imperative you seize onto a new idea, own it, implement it and watch it transform your business.
THA 117: Creative Brainstorming: How To Build an Idea Factory
Creative Brainstorming: How To Build an Idea Factory
Some people just bubble with ideas; they are visionaries. You’ve got team members who are great at seeing new and better ways to improve systems and processes, serve customers and create great marketing. What are you doing to create an idea factory in your business? Are you actively listening? Are you creating a culture to create ideas and change? Lately, have you implemented a new idea lately in your business or are you just talking about them?
With me is Shari Pheasant co-owner of A Master Mechanic, in Reno, NV and business coach and consultant known as the Queen of Horsepower, Barry Barrett is here from Business with a Purpose and a Professional EOS Implementer and David Eschbach from the Clutch Performance Group
In this episode, ideas are flying around abundantly for you as we help you grab on to the value of Creative Brainstorming and getting your idea factory churning to help improve your business. Once you listen you’ll be ready to jump into using the power of ideas to improve your business.
THA 115: Who Says You Need an Automotive Background to Run a Successful Shop
THA 115 Who Says You Need an Automotive Background to Run a Successful Shop
Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from Midwest Performance Cars as they share their strategy for growing their business. This is an interview like no other you’ve heard here on Remarkable Results or the Town Hall Academy for that matter. This interview should open your eyes because Brian and Andy did not grow up in the business. They were not technicians with a dream of owning their own shop. Brian was a professional football player and Andy was a commodity trader.
They grew their business without the knowledge of the industry. They share their strategies and tactics that have shaped their continuing success. Brian and Andy basically became the CEO of their business. We talk about that a lot on the podcast. They used their people, network and training to learn, lead and grow their business.
So there’s the rub. Why are there so many legacy aftermarket professionals in the industry struggling when these ‘outsiders’ who acquired going shops are at the top of their game? Find out.
FTR 036: Dwayne Myers – Say NO to the Technician Shortage
THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.
How to Handle the Overload of Information, Workload and All That You Have to Learn
We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed ‘In-Box’, prioritizing, delegating, learning, neural pathways, and exercise, just to name a few.
With me in studio talking ‘Information Overload’ is Donny Seyfer, Executive officer of NASTF and co-owner of Seyfer Automotive, Wheat Ridge, CO, Rob Rowsell, Family Auto Service La Mesa, CA (4 shop group) author of ‘Addicted to Life; How I Went From Homeless to Extraordinary Success and Happiness in a Short Period of Time.” and serial entrepreneur Mark Roberts, managing partner at Schertz Auto Service, Schertz TX
Guaranteed you’ll pick up at least one thing on helping you become a more organized and effective person.
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RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.
Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.
There are a lot of responsibilities being a business owner. You have to re-think or get advice if your policies or strategies are not working. This episode does open the discussion on self-improvement and learning from your mistakes.
Lucas Underwood is an Automotive diagnostic specialist and shop owner. He owns L & N Performance Auto Repair, Blowing Rock, NC.
We talk about supporting post-secondary education, technician training, the importance of communicating with your team, staying current with customer needs such as texting and what are his success secrets at this time in his life. Lucas is a millennial shop ower for the last 10 years. The road was not paved in gold.