Social Media Influencer- Do What is Right and Not Easy [RR 598]
Social Media Influencer- Do What is Right and Not Easy [RR 598]
Matt Fanslow and Scott Brown have been great contributors to the podcast. They also have no-nonsense views about Social Media and the diluting and filtering of information. They talk about the Dunning-Kruger effect and time consumption among other topics as they speak to the good and bad of social media. They do recommend being professional in handling your social media presence. Learn to be professionals in handling your social media presence.
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN., and Scott Brown is a shop owner, an ASE Master Certified Automobile Technician and the CEO of Diag.net
You can find Matt and Scott’s previous episodes and the key talking points for this episode at remarkablersults.biz/e598
Avoiding Comebacks with Dave Hobbs [RR 592]
Avoiding Comebacks and More with Dave Hobbs [RR 592]
I’m with the lead technical trainer and course developer for Delphi Product and Service Solutions, Dave Hobbs. Dave has graced the podcast in the past and we are going to do a series of thought-provoking shows just for you.
Dave is tackling comebacks — a real part of doing business. Prevention or minimizing them comes from quality control, high standards and training. He also talks about the Right To Repair, Access to Data.
You can find Dave’s other episodes and the key talking points for this episode at remarkablersults.biz/e592
The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
I’m with Matt Manzone and Jim Fleischman. Matt is an ASE certified master tech and service writer and works at Jim’s shop Automotive Alley in Arcade, NY.
Why this interview. Matt is a former dealer technician. Hearing the reasons why Matt Manzone went to work for an independent is important to how you think and approach hiring dealer techs. Jim also shares some of his process to bring Matt on board to work in his company.
We discuss the differences of techs at dealerships against techs at independent shops. Matt and Jim also talk about the dilemma of leaving your job of 14 years for the same yet new job. The talking points can be found at remarkablersults.biz/e588
ADAS and Tech Advances – Joe Register [RR 584]
ADAS and Tech Advances – Joe Register [RR 584]
This episode speaks to Advanced Driver Assistance Systems or ADAS. Joe Register the Vice-President of Emerging Technologies at the AutoCare Association is back. One week ago we talked about Secure Vehicle Interface and this is our follow-up with Joe. He has brought enormous amounts of helpful information on the advancement of technology to my listeners.
Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. Joe is well connected through his work in helping to create tech and interface standards with ISO (International Organization for Standards) and SAE (Society of Automotive Engineers).
Find the show notes and the video of Joe’s slides at https://remarkableresults.biz/e584
Apprentice Stories [THA 193]
Apprentice Stories [THA 193]
In your circles do you find that the discussion is trending toward finding top talent? All aspects from networking, writing great ads, improving hiring systems and improving your business culture is credited to finding and keeping top talent.
How much success are you having finding great talent out of the available pool? I believe the time has come, in a big way, to “grow your own”. For many that concept seems nebulous. Something you hear about, know you should do, but can’t even begin to know where to start.
I’ve done at least 10 podcasts on apprenticing and career pathing. Most recently Town Hall Academy #185 dedicated to understanding apprentice programs. This episode is a bookend to #185 and I call it Apprentice Stories. Listen to two apprentices and a mentor talk candidly about the process and results.
Anything worthwhile takes time and effort and installing an apprentice program in your shop is as right as having lifts in your bays.
I will have links to important apprentice programs you can embrace listed in the show notes at remarkableresults.biz/a193
Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]
Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]
There are different approaches to every situation and problem, especially in automotive repair problem-solving. My guests bring their different approaches in solving diag issues to the podcast. They did it before in episode 544, but this time they take it to the next level.
Matt Fanslow and Scott Shotton once again prove their own points in this second part episode. They may not agree on the processes but their approach to diagnose and solve problems are undeniable. They are relentless but their individual approach works. Matt and Scott are fine-tuned by years of experience diagnosing problems under the hood. In the end, we can pass the decision to you, the listener. Which pathway do you prefer? Possibly a hybrid of the discussion?
Both Matt and Scott agree that The customer supplies important data. The service consultant must write it all down so the tech has as much information available. Find the show notes at https://remarkableresults.biz/e578.
Improving Work Flow [THA 192]
Improving Workflow – THA 192
We are talking about Improving Workflow in the Shop. The panel gave their best in sharing disciplines and processes that work for them. If you are a student of process improvement you’ll appreciate the discussion and if you are not you’ll realize you must start.
The panel includes Mike Davidson, Parkway Automotive, Little Rock, Arkansas, and Industry Essentials with a DOL Approved Apprenticeship Plan, Corey Evaldi, Olmsted Auto Care, Olmstead, OH, Andrew Minkler, Bavarian Motor Repairs, Capital Heights, MD and Steve Wootton, Technical Adviser, Ultimate Auto, Truck and Equipment in Cromwell, CT.
The detailed key talking points can be found at remarkableresults.biz/a192. Remember you can use the talking points to help create your own next steps or meeting agenda.
Mike Davidson shares the most important question that he asks every one of his team members.
Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]
Leverage the Smart Phone to Maximize Technicians Learning Potential – RR 568
An important take on training with David Boyes and Pat Pate from todayclasstechnician.com
If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high.
You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at remarkableresults.biz/e568/
Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]
Female Impact: Getting Through [RR 549]
Ashley McCabe – McCabe’s Automotive Specialist, University Place, WA. In 2015, Ashley took over her father’s decades-old automotive business. She might not have known much about cars when she started, but she sure did know about customers. Ashley started at the front counter, and her father said he could tell that she understood customer service and…
Diagnostic Pathways vs. Silver Bullets [RR 544]
Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for…
Training 2020 and Beyond – Future Techniques and Strategies [THA 173]
THA 173 Training 2020 and Beyond: Future Techniques and Strategies
The challenges we have now and into the future, regarding training, are so apparent in this episode. Will you shift and adapt to the many ways of acquiring training into the future. Will we be changing how we deliver knowledge? Do we need to let some of our old training techniques die? Will we embrace career pathing? And will shop owners be more supportive and pay for training? Some of the answers are here now.
Rich Falco came to me with this Academy topic and I was hooked. Who wouldn’t want to listen to a discussion on ‘Training 2020 and Beyond: Future Techniques and Strategies. He brought along Jim Cokonis and Matt Fanslow. You know me I’m a very curious person and I want to learn something new every day. This episode brought out both of those traits. In Fact I got more than I anticipated and so will you.
Talking points for a great meeting agenda at https://remarkbleresults.biz/a173
Trainers Speak to Their Craft [RR 532]
G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE. Dave…
Technician Round Table – Part 9 OUTSPOKEN on Training – Heipp – Landry – Fanslow [RR 528]
RR 528: OUTSPOKEN on Training
Now Tech Talk 9 with Bob Heipp, Peter Landry and Matt Fanslow. This outspoken trio ponders training in a big way since we recorded this at vision. It was a perfect topic since Vision of the Premier training event. As it is typical with this trio they didn’t hold back and we had some fun.
We cover what it takes to be a trainer, what type of student are you, hands-on, play or research and critical thinking just to name a few.
Find the show notes and talking points at remarkableresults.biz/e528
Becoming a LEAN Technician [RR 520]
Jarrod Alexander from BG Automotive, Fort Collins, CO. Jarrod shares his experience with his first-ever training seminar on becoming a ‘LEAN’ technician. Key Talking Points: Technician to trainer at ASA ColoradoAlways strives to be efficient technician, servicing customers Started to have health issues- forced to slow down and work smarter not harder Owner signed…
Are You Paying for Training? The Right Thing To Do [THA 162]
Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of MWACA where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle…
In Search of Silver Bullets – Scott Shotton [RR 513]
Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for…
Aftermarket Acumen Part 4 – Technician Pay [RR 510]
Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE. Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently…
Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]
The Panel: Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Florida. He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the years.…
Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]
With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder…
RR 492: YouTube – Benefit or Burden Part 2
RR 492: Youtube – Benefit or Burden Part 2
Welcome to the second installment of Youtube: Benefit or Burden Part 2. As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides of the value of YouTube as it relates to auto repair.
The episode’s expert guests include: Paul Danner, ‘Scanner Danner’ fame, Brin Kline, shop owner and member of Trained By Techs, Shop owner and Technician Michael Broccolo, from Rochester, NY Sara Fraser from Hass Performance Consulting and Matt Fanslow shop manager and lead diagnostician Riverside Automotive.
You’ll hear some sparks fly as the passion for training and quality diagnosis was front and center. The debate over the words diagnostic vs testing was prominent and the real facts that many shops are not really diagnosing they are retrieving a fault code and using statistical diagnostics therefore shooting the parts cannon and in many cases not doing right by the customer.
Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490]
RR 490: Technician Talk – Part 8 – Loyalty
This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow.
Loyalty is not limited to the team, they say, it goes way beyond to the customers, stakeholders, suppliers, and even the community. They give their thoughts on creating loyal customers. They even talk about getting a label of being dis-loyal.
This is a long one but well worth the listen even if it takes you a couple of sessions.
FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training
RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits
ASTE: Technician Pay, Retention, and Benefits
This episode is packed with great gems of wisdom and gives you a bird’s eye view not only on some great benefits and pay ideas, but as we all must understand it starts with having an enduring business culture. All the pay in the world doesn’t trump an acidic culture.
I’m with Lucas Underwood an Automotive diagnostic specialist, he owns L & N Performance Auto Repair, Erick Bock owner of Bock Auto, and Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company.
Building a business focuses on the team you have and how to treat it like a family! We also tackled the creative benefits that entice and motivate employees more. And learn what are the most important tactics to attract and keep technicians?
RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
RR 475: Dirk Fuchs and Jeff Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces. What does that say about the state of our industry? Why do we ignore the power of training? Do you know that it supports your efficiency?
In this episode, Dirk Fuchs Technical Training Manager at ZF Group and Jeff Bly NAPA Autotech Curriculum Developer say that many young industry techs want and need training. But why aren’t they getting it? Why do Canadians show up for training at greater numbers than in the US? What are regarded as preferred training methods in the US versus European; knowledge-based or solutions based training? All of these questions will be answered in this podcast.
This episode will open your eyes to possibilities for you and your future in the industry.