RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.

Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018.

Look for Lucas’ other episodes HERE.

 

Key Talking Points:

  • Participating in schools- need input from aftermarket
    • Speaker in classrooms
    • Shadowing in business
    • Opportunity to see new vehicles and attend local training events
    • Education needs input from the independents
    • Stop talking. Start doing. Don’t wait on someone else.
    • Help instructors get aftermarket training.
      • Invite them to regional training events.
      • Encourage aftermarket training companies to invite instructors and students to attend.
  • Training for technician
    • Lucas provides options for a career path
    • Keep a record of training booklets and who took the training- revisit often
    • The shift between owner and tech. 
      • Find solutions together instead of blaming each other.
      • Open communication
    • Maylan Newton said: “I’ll pay for a class on Microsoft Word because it will help them be a better computer person.”
  • He is taking one of his team to Vision KC 2019
    • Lucas was involved in picking classes together.
  • Communication with your techs builds bonds and bridges to keep these two critical factions working together.
  • Staying current with customers
    • New shop management/DVI software- texting customers
    • Getting new customers- Facebook advertising, perfect google reviews
    • The influx of college students during the school year.
      • Reach out to parents and build relationships, loaner cars, payment options
  • Being a business owner
    • Worry about everything when need to stand back, mistakes build character and propel the business forward
    • Get a business coach and attend management training
  • Success secrets
    • Be humble
    • Take ownership as the leader
  • Honored by ASTE as the member of the year 2018

Resources:

  • Thanks to Lucas Underwood for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

 

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.