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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Second in Command: A CEO Perspective [THA 230]

Jul 1, 2021

Facing Our Challenges Head-On with Craig Noel [RR 653]

Jun 29, 2021

Day End Processes with Bill Nalu and Joe Hanson [CC 093]

Jun 28, 2021

Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059]

Jun 26, 2021

What My Dad Taught Me with Emily Chung [RR 652]

Jun 25, 2021

Career Paths – Technician to Manager [THA 229]

Jun 24, 2021

Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]

Jun 22, 2021

Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058]

Jun 19, 2021

Hitting Rock Bottom and Climbing out [RR 650]

Jun 18, 2021

Make Price Irrelevant [THA 228]

Jun 17, 2021

Satellite Location with Tom Grady [RR 649]

Jun 15, 2021

Selling Batteries with Tom Sciortino and John Armstead [CC 092]

Jun 14, 2021

ASE Service Professionals Month – Trish Serratore [Bonus 09]

Jun 13, 2021

G Jerry Truglia and Virtual Tour at Dorman Products [AW 057]

Jun 11, 2021

Journaling – Your Personal Case Study with Matt Fanslow [RR 648]

Jun 11, 2021

Shop New Build with Seth Thorson and Troy Vaninetti [THA 227]

Jun 10, 2021

The CEO Commitment with Mike Bennett [RR 647]

Jun 8, 2021

Bill Nalu and Virtual Tour with John Gustafson [AW 56]

Jun 4, 2021

Leadership Series Part 2 with Mike Davidson – What They See [RR 646]

Jun 4, 2021

Our Industry Needs a Change [THA 226]

Jun 3, 2021

EOS Part 5 – Issues – with Barry Barrett [RR 645]

Jun 1, 2021

Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]

May 31, 2021

Chris Chesney and Virtual Tour with Judi Haglin [AW 055]

May 28, 2021

Taking Your Toolbox Home with Justin Barrett [RR 644]

May 28, 2021

Building Customer Trust [THA 225]

May 27, 2021

Technician Outlook with Jake Sorensen- Part 1 [RR 643]

May 25, 2021

Clint Dudley and Virtual Tour with Pete McNeil [AW 054]

May 21, 2021

Partnership Agreements with Charlene Parlett [RR 642]

May 21, 2021

Comebacks: Prevention, Reputation and Cost [THA 224]

May 20, 2021

Drop the Keys and Fix It [RR 641]

May 18, 2021

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The BACK CATALOG - Listed By Most Recent

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025

Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]

05/16/2025

Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]

05/13/2025

Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]

05/09/2025

The Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038]

05/06/2025