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Here are the two most recent episodes A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062] Oct 21, 2025 From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455] Oct 17, 2025 And all the rest: Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast Second in Command: A CEO Perspective [THA 230] Jul 1, 2021 Facing Our Challenges Head-On with Craig Noel [RR 653] Jun 29, 2021 Day End Processes with Bill Nalu and Joe Hanson [CC 093] Jun 28, 2021 Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059] Jun 26, 2021 What My Dad Taught Me with Emily Chung [RR 652] Jun 25, 2021 Career Paths – Technician to Manager [THA 229] Jun 24, 2021 Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651] Jun 22, 2021 Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058] Jun 19, 2021 Hitting Rock Bottom and Climbing out [RR 650] Jun 18, 2021 Make Price Irrelevant [THA 228] Jun 17, 2021 Satellite Location with Tom Grady [RR 649] Jun 15, 2021 Selling Batteries with Tom Sciortino and John Armstead [CC 092] Jun 14, 2021 ASE Service Professionals Month – Trish Serratore [Bonus 09] Jun 13, 2021 G Jerry Truglia and Virtual Tour at Dorman Products [AW 057] Jun 11, 2021 Journaling – Your Personal Case Study with Matt Fanslow [RR 648] Jun 11, 2021 Shop New Build with Seth Thorson and Troy Vaninetti [THA 227] Jun 10, 2021 The CEO Commitment with Mike Bennett [RR 647] Jun 8, 2021 Bill Nalu and Virtual Tour with John Gustafson [AW 56] Jun 4, 2021 Leadership Series Part 2 with Mike Davidson – What They See [RR 646] Jun 4, 2021 Our Industry Needs a Change [THA 226] Jun 3, 2021 EOS Part 5 – Issues – with Barry Barrett [RR 645] Jun 1, 2021 Employee Amenities with JJ Greenfield and Kelly Michel [CC 091] May 31, 2021 Chris Chesney and Virtual Tour with Judi Haglin [AW 055] May 28, 2021 Taking Your Toolbox Home with Justin Barrett [RR 644] May 28, 2021 Building Customer Trust [THA 225] May 27, 2021 Technician Outlook with Jake Sorensen- Part 1 [RR 643] May 25, 2021 Clint Dudley and Virtual Tour with Pete McNeil [AW 054] May 21, 2021 Partnership Agreements with Charlene Parlett [RR 642] May 21, 2021 Comebacks: Prevention, Reputation and Cost [THA 224] May 20, 2021 Drop the Keys and Fix It [RR 641] May 18, 2021 « Previous 1 … 26 27 28 29 30 … 61 Next » Search Remarkable Results Toastmasters The Aftermarket Radio Network Podcasts Buy me a coffee Matt Fanslow Diagnosing the Aftermarket A to Z Hunt Demarest, CPA - Business By The Numbers Kim & Brian Walker - The Auto Repair Marketing Podcast Craig O'Neill - Speak Up! Effective Communication Weekly Blitz - Chris Cotton Key Word Search Collecions Classroom Blogs/Articles Insider Newsletter Our Partners The Voices, Ideas and Insights that are Shaping the Future of the Automotive Repair Profession. The BACK CATALOG - Listed By Most Recent A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062] 10/21/2025 From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455] 10/17/2025 Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061] 10/14/2025 Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454] 10/10/2025 Building an Essential Skilled Automotive Career [RR 1060] 10/07/2025 The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453] 10/03/2025 AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059] 09/30/2025 The Silent Profit Killer: Inconsistent Processes [THA 452] 09/26/2025 2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058] 09/23/2025 Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451] 09/19/2025 Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057] 09/16/2025 Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450] 09/12/2025 A Phone Call Is Worth a Thousand Emails [RR 1056] 09/09/2025 The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449] 09/05/2025 Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055] 09/02/2025 Ring to Revenue: The Power of the First Hello [THA 448] 08/29/2025 The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054] 08/26/2025 The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447] 08/22/2025 From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053] 08/19/2025 Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446] 08/15/2025 Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052] 08/12/2025 People 101: Why Soft Skills Drive Hard Results [THA 445] 08/08/2025 Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051] 08/05/2025 The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444] 08/01/2025 Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050] 07/29/2025 Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443] 07/25/2025 The Power of Accountability: You Can’t Grow Alone! [RR 1049] 07/22/2025 Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442] 07/18/2025 Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048] 07/15/2025 Women In NAPA (WIN): Building a Supportive Community [THA 441] 07/11/2025 Eating Electric: Fueling Your Body for Longevity [RR 1047] 07/08/2025 Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440] 07/04/2025 How to Grow Your Shop Without Losing Control [RR 1046] 07/01/2025 Slow Down, Move Over: A Call for Roadside Safety [THA 439] 06/27/2025 Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045] 06/24/2025 Check the Part: Warranty Fraud and Returns [THA 438] 06/20/2025 It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044] 06/17/2025 The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437] 06/13/2025 Building Businesses and Believing in Better Days [RR 1043] 06/10/2025 Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436] 06/06/2025 Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042] 06/03/2025 How One Toolbox Can Change Everything [THA 435] 05/30/2025 Your Business Playbook: Strategy, Data, and Accountability [RR 1041] 05/27/2025 Friends Tribute to Maylan Newton [CC115] 05/25/2025 Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434] 05/23/2025 A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040] 05/20/2025 Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433] 05/16/2025 Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039] 05/13/2025 Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432] 05/09/2025 The Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038] 05/06/2025 1 2 3 … 37 Next »
