Here are the two most recent episodes

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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Buying & Selling: A Tale of Two Deals [THA 199]

Nov 26, 2020

Customer Service vs. Customer Experience with Murray Voth [RR 591]

Nov 24, 2020

Science Based Hypnotherapy with Maureen Pisani [RR 590]

Nov 20, 2020

Four Corner – Four Wall Shop Inspection [THA 198]

Nov 19, 2020

Doug Grills – 20 Questions in 30 Minutes [RR 589]

Nov 17, 2020

The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]

Nov 13, 2020

Electric Vehicles – The Future Unfolds [THA 197]

Nov 12, 2020

Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]

Nov 10, 2020

Service Advisor Advice from Steve Shaw [RR 586]

Nov 6, 2020

Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]

Nov 5, 2020

Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]

Nov 3, 2020

ADAS and Tech Advances – Joe Register [RR 584]

Oct 30, 2020

Coaches Lab: Why Employees Leave [THA 195]

Oct 29, 2020

Dave Kusa – 20 Questions in 30 Minutes [RR 583]

Oct 27, 2020

Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]

Oct 23, 2020

Auto Repair in the Decade of the Eighties [THA 194]

Oct 22, 2020

Cybersecurity: Defend and Protect Your Business and Network [RR 581]

Oct 20, 2020

The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]

Oct 16, 2020

Apprentice Stories [THA 193]

Oct 15, 2020

Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]

Oct 13, 2020

Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]

Oct 9, 2020

Improving Work Flow [THA 192]

Oct 8, 2020

Shop Talk 9: The Ladies Have a Lot To Say [RR 577]

Oct 6, 2020

Life After Succession – Randy Pickering [RR 576]

Oct 2, 2020

Incentive Plans [THA 191]

Oct 1, 2020

Wealth Building: Become a Financial Adult [RR 575]

Sep 29, 2020

Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]

Sep 25, 2020

Succession Planning: With an Internal Candidate [THA 190]

Sep 24, 2020

Procedures and Systems Part 2 with Brian Gillis [RR 573]

Sep 22, 2020

Delayed Maintenance: The Power of Appointments [THA 189]

Sep 17, 2020

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The BACK CATALOG - Listed By Most Recent

Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064]

11/04/2025

Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457]

10/31/2025

Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]

10/28/2025

Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]

10/24/2025

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025