Here are the two most recent episodes
The Apprentice Equation: Management, Mentorship, and Motivation [THA 430]
Recorded at Vision Hi-Tech Training & Expo 2025, discover the transformative power of apprenticeship programs in the automotive industry. Learn about the success stories, effective strategies, challenges, and the importance of mentoring in training the next generation of automotive technologists.
remarkableresults.biz/a430
From Brain Fog to Better Sleep: Transforming Health for Business Owners [RR 1036]
Mauro Stara from 6packceo.com shares powerful strategies for staying strong, sharp, and energized as a business owner. He breaks down common myths about health and highlights the importance of a personalized approach to well-being. Key areas of focus include the essential roles of sleep, nutrition, and stress management in promoting longevity and a high-quality life.
Mauro offers practical tips for optimizing sleep by aligning with your circadian rhythm, managing light exposure, timing meals strategically, and maintaining proper electrolyte balance. He encourages listeners to treat their health like they would their car, prioritizing regular care and attention to ensure a longer, more energized life.
remarkableresults.biz/e1036
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Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]
Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]
In this episode, we will be visiting Russell and Connie Cook’s new world of shop ownership at Finish Line Automotive in Ocala, Florida.
They tell you how they got their money, what they put down, how they built working capital, what went wrong in the last 5 months, and how Connie had to work the shop with zero experience. Buying the shop was their decision after Connie spent 27 years raising the children. Gutsy and bold move. This is what this industry is made of.
An interesting story on how this mid-aged couple jumped into shop ownership with all four feet. They give us a nice and transparent look into how and why they did it while Russell was still turning wrenches at a dealership.
Find the show notes and key talking points at remarkableresults.biz/e554.
Why We Have Loaner Cars [THA 180]
THA 180 Why We Have Loaner Cars
This episode showcases two shops that have loaner cars. The industry seems to be split on having loaners. This episode opens up a strong position and the reasons they have loaners.
My panel includes Greg Buckley, from Buckley’s Personalized Auto Care, Wilmington, DE and Tom Lambert, from Shadetree Automotive, Layton, UT
Greg just added three new vehicles and Tom has thirteen. There are support companies that help you with a digital and GPS loaner transaction. Find the show notes at remarkableresults.biz/a180
Unscripted with Andy Bizub and Lucas Underwood [RR 553]
Unscripted with Andy Bizub and Lucas Underwood [RR 553]
This episode speaks for itself. Raw and Unscripted. And intended to push a button or two maybe one of yours. It’s a collection of ideas and thoughts from my guest’s world which resulted in nothing more than some extraordinary talk.
My guests are shop owners, Andy Bizub and Lucas Underwood. They are veterans of the show and have multiple episodes between them. Andy Bizub owns Midwest Performance Cars in Chicago, two locations and Lucas Underwood from L & N Performance Auto Repair, Blowing Rock, NC
They share the challenges of attracting and retaining customers. Lucas had guidance from his coach that told him that some shop owners often fall in love with their problems and not the solutions. While Andy remains choosy in all of the customers that come through his shop. He programs his business to attract his right customers. This and much more.
Find the key talking points for this interview with Andy Bizub and Lucas Underwood at remarkableresults.biz/e553.
Aftermarket Pros Talk Tesla [RR 552]
Aftermarket Pros Talk about Tesla [RR 552]
In this episode we are talking Tesla and this is a topic I’ve wanted to learn more about as the aftermarket should be a source for service and repairs for this brand. Seth Thorson is servicing them and we pulled a panel together to help you fill in the blanks on where the aftermarket stands as it comes to service and parts for the Tesla.
Find the show notes and key talking points at remarkableresults.biz/e552. Not only do Scott and Seth own Tesla’s, they are working on them, in a limited way, but nonetheless they are learning how to acquire parts, and understand what is going wrong with them. My panel feels that we will be able to play a role in the service of Tesla’s in the future.
The panel: Seth Thorson, Scott Brown, and Matt Fanslow. They are veterans in the industry working on Tesla Vehicles. They know the first-hand issues and workarounds. Learn how they generate energy, securing parts, service and distribution models.
Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]
THA 179 Boutique Training
Get ready for an outstanding discussion on an important topic: Training. Shop owners Dave Denmon from Dave’s Car Care in Phoenix, Jon Bockman from Bockman’s Auto Care in Sycamore, IL sit with trainers Scott Shotton, the Driveability Guys and a Mobile Diagnostician,and Eric Zigler from E-Z Diagnostics, Peoria, IL and a trainer for Automotive Seminars and the Driveability Guys.
So why not bring the needed training for your techs and even service advisors to you. An interesting and wide-ranging discussion from four of your industry colleagues. I know training matters to you, you are going to love this discussion.
The key talking points listed on the show notes page will make a great meeting agenda or outline for change. Find them on the show notes page at remarkableresults.biz/a179.
A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]
A Simple Letter of Intent Transformed an Employee Into the Shop Owner [RR 551]
Let’s welcome Terica Buckner. She worked for 21 years at Hawthorne Auto Clinic, Portland, OR. She was offered the chance to purchase the shop and took over ownership 2 years later in January 2020. A really good example of good succession planning. The previous owner wanted to retire and Terica wrote a letter of intent wanting to purchase the shop. She had the experience in many different roles in the business along with established relationships with the employees and customers.
Terica continues working with passion in the automotive industry and is excited to now be in the position to set new standards in an ever-changing field, especially with the current challenges COVID-19 presents.
Find the key talking points for this interview with Terica Buckner at remarkableresults.biz/e551.
Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]
Before joining ATI, Geoff Berman worked in his family business for 16 years and had realized that the changes I wanted to make in the business were never going to happen under the current leadership. I hit the lottery when I found ATI. Now I can influence many businesses, not just the one I work…
Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]
Mike Chung is director, market intelligence at Auto Care Association. With more than a dozen years of experience in market research, Chung and his team provide the industry with timely information on key factors and trends influencing the health of the automotive aftermarket and serving as a critical resource by helping businesses throughout the supply…
Female Impact: Getting Through [RR 549]
Ashley McCabe – McCabe’s Automotive Specialist, University Place, WA. In 2015, Ashley took over her father’s decades-old automotive business. She might not have known much about cars when she started, but she sure did know about customers. Ashley started at the front counter, and her father said he could tell that she understood customer service and…
Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]
Alan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada. Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of…
Financial Help For Your Team [THA 177]
THA 177 Financial Help For Your Team
This is an episode I’ve wanted to do for some time. This living paycheck to paycheck syndrome can be corrected. Many spend beyond what they make and they get a raise and the differential is also gone. It is usually a spending problem, not an earning problem.
My panel that includes Danielle Bohlmann, Owner, HWY 7 Service Center, Newell, IA, Dave Martin, Owner, Martin’s Auto Repair, Phoenix, AZ, Frank Scandura, Owner, Frank’s European Service, Las Vegas, NV and Drew Horton, Technician, HWY 7 Service Center, Newell, IA
A bunch of great insights here and you can find them on the show notes page at remarkableresults.biz/a177. These key talking points will make for a great meeting agenda.
Business Processes and Better Staffing with Brian Gillis [RR 547]
Brian is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. More about Brian Gillis… 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores Hired and Trained over 2000 staff members Budgeting and Profits Brian’s…
Remedy: Shop has Case of COVID-19 [RR 546]
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop,…
Social Media Strategies as we Re-Open the Economy [THA 176]
Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health). She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award. Carrie-Lynn graduated…
Theft of Catalytic Converters with Peter Neilson [RR 545]
Peter Nielson is the Hybrid Guy in the hybrid and electric car space of our industry. His company Certified Auto Consulting, came about to help other niche companies inside the hybrid and electric car market grow. As an independent contractor for sites like TorqueNews, he use his professional skill set to help others achieve success. Peter…
Diagnostic Pathways vs. Silver Bullets [RR 544]
Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for…
The Value of a Strong Banking Relationship [THA 175]
The Panel: Denise Guyton-Boyer, SVP Commercial Lending, FCB a Division of ACNB Bank. Denise’s banking career has included branch management, consumer and residential lending and commercial lending. She attended Community College, University of Maryland School of Banking, Xerox University of Commercial Lending. Mark Roberts is the owner of Roberts Properties, Inc, Managing Partner of…
Embracing Change with David Martin [RR 543]
Dave Martin is the Owner and President of Martin’s Auto Repair in Phoenix, AZ. His automotive career began pulling weeds on the shop property then as he got older Dave moved into a station helper and gas attendant. Dave then became the shop manager before taking over the family business from his father in 2006.…
Businesses Grow when Owners Grow – Maryann Croce [RR 542]
Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking…
Adapt or Die – A Look Ahead [THA 174]
Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE. Scott Brown is an ASE Master Certified Automobile Technician with over three and a half…
Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]
It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States. Her writing talents launched her into writing SEO content for websites, social…
From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]
Phil Carpenter has been in the automotive industry since 2002 however his passion for Automotive started much earlier. He bought his first vehicle at 14 years old and still has it, a 1959 Chevy Pickup. He has spent time as an Audi Certified Technician, Service Advisor, Parts Specialist, Service Manager, General Manager and currently, is…
Training 2020 and Beyond – Future Techniques and Strategies [THA 173]
THA 173 Training 2020 and Beyond: Future Techniques and Strategies
The challenges we have now and into the future, regarding training, are so apparent in this episode. Will you shift and adapt to the many ways of acquiring training into the future. Will we be changing how we deliver knowledge? Do we need to let some of our old training techniques die? Will we embrace career pathing? And will shop owners be more supportive and pay for training? Some of the answers are here now.
Rich Falco came to me with this Academy topic and I was hooked. Who wouldn’t want to listen to a discussion on ‘Training 2020 and Beyond: Future Techniques and Strategies. He brought along Jim Cokonis and Matt Fanslow. You know me I’m a very curious person and I want to learn something new every day. This episode brought out both of those traits. In Fact I got more than I anticipated and so will you.
Talking points for a great meeting agenda at https://remarkbleresults.biz/a173
Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]
Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy…
Status of the Aftermarket – Journalist Mark Phillips [RR 538]
Mark Phillips is editor and publisher of Aftermarket Intel and has been in the automotive aftermarket for more than 12 years. Previously, he was editor of newspapers in several cities in Ohio and Boston. He is a graduate of Ohio Wesleyan University. Aftermarket Intel HERE. Key Talking Points: Automotive industry- essential industry during the pandemicLos Angeles…
Insurance Reviews – What if Scenarios [THA 172]
Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back…
A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]
Lee Walker is the President of Walker Auto Parts in Raleigh-Durham, North Carolina. In 2009 Lee rejoined our family business as the first of the third generation of Walkers. Harry G. Walker Jr. started the family’s journey in the automotive aftermarket back in 1960 in Raleigh. Three of his four sons joined him in the business in…
Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]
Elie Massabki is the founder and CEO of Mechanics & Body Shops Marketplace, a company focused on helping auto repair shops find talent and empowering automotive professionals through permanent job placement, free career advice, resume reviews and an App to find permanent jobs with reputable businesses and side/temporary jobs quickly. Elie is an automotive enthusiast who…
Multi Shop Operations – Acquisition – Selling [THA 171]
Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his…
Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]
Through her advice columns, books, and seminars, Dolah Saleh has sought to help others make choices that honor who they are and what they want to accomplish. Ms. Saleh is an educator, lecturer, and author with more than 20 years of counseling others in making optimal life choices. Ms. Saleh is the author of a few…
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