Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]

Recorded Live at the Transformers Summit with Aftermarket Radio Network host, Hunt Demarest, CPA at Paar Mellis and Associates and host of the Business by the Numbers Podcast. Hunt’s firm specializes in automotive repair clients and he gives us an inside scoop on common new client questions and concerns as well as some behind the scenes about his podcast!
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Are You Stuck in a Business Strategy?

“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics? Will you ever create a business plan to become an ADAS calibration center? Ever thought about becoming a fleet specialist? Are you heavily invested in…

Finding Technicians Part 2 – Chris Lawson [RR 816]

Chris Lawson is back for Part 2 of our discussion about finding technicians in our industry. This episode focuses on the advanced strategies for finding technicians on Indeed and Facebook. Do you require a resume on Indeed? Find out why you shouldn’t!
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Advice For New Shop Owners [THA 311]

If you’re thinking about transitioning from employee to shop owner, this episode is for you. Instead of guessing your way through the transition, let the Aftermarket Radio Network be your free library of industry peers across the country help you get started the right way.
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Ask Ortho – Eric Turkington and Kim Conti [RR 815]

Let’s talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask ‘Hey Ortho’ to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of Growth, and Kim Conti, Vice President of Product, as they discuss Ortho, the next high tech tool for the automotive industry. 
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The Napkin

I admired a man who made deals on a napkin. The napkin has been an iconic representation of ideas and deals for a long time. From simple doodles to business deals, it has been used as a tool to write down agreements, develop ideas, and to store information. There is a lot of consolidation going…

Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]

Recorded Live at the 2022 Transformers Summit with Chris Chesney, Training and Organizational Development at Repairify. Chris takes the common phrase, “I don’t know what I don’t know,” and flips it to “I don’t know THAT I don’t know.” With today’s technology expanding the way it is, there is too much information to memorize and know every piece of knowledge when it comes to car repair. How can we change the way technicians learn? How can we prove their understanding besides a certificate or course completion?
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Forget the Past: Focus on the Future [THA 310]

“Forget the Past: Focus on the Future”…sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of the automotive industry. 
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A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]

With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your steps for customer service?
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Doubles Sales to $2 million in 18 Months [RR 812]

Recorded Live at the 2022 Transformers Summit with Jesse and Christine Myers. They joined a peer group and it changed their entire business, doubling their sales to $2 million in 18 months. 
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Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309]

Join 3 shop owners as they share some great stories and wisdom about what works and what doesn’t when talking about pay. Can you show how to earn the pay they want? How can you bring the team together when there are earning discrepancies? 
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Proper Equipment Equals Higher Efficiency – Justin Allen [RR 811]

Can proper equipment equal higher efficiency? Justin Allen, a Manufacture’s Rep for Hunter Engineering Company, continues to help shop owners understand that investing in the right equipment can increase the shop’s profitability, save time, and build trusting customers. 
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Student Career Fair [AW 138]

Join Carm as he interviews students and local shop owners at Erie Community College’s Student Career Fair. 
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What Is Your Duration of Service? Carolyn Coquillette [RR 810]

Recorded Live at the 2022 Transformers Summit with Carolyn Coquillette, founder and CEO of Shop-Ware. Carolyn discusses a spotlight of Shop-Ware called ‘Duration of Service.’ This feature tracks how long a customer’s car is in your shop. The customer experience and your profits depend on the number of hours each car is in which stage of production.
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What Does the Shop of the Future Look Like? [THA 308]

What does the future look like for the automotive industry? Listen to the perspectives of Jennifer Maher, Executive Director of the TechForce Foundation, Derek Kaufman, Managing Partner at Schwartz Advisors, Matt Fanslow, Lead Diagnostician and Shop Manager at Riverside Automotive, and Dustin Brown, Shop Owner of Brown Auto Experts with 3 locations. We have an open discussion about future trends, aftermarket challenges, and electric vehicles.
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Nationwide Labor Rate Tracker – Tom Ham [RR 809]

Tom Ham from the Automotive Management Network has just released a Labor Rate Tracker for the entire country. It is a free database of labor rates for all auto repair shops. Find why this is important for the industry. 
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Becoming More Profitable in 2023

In December 2022, we released a very important episode with author and customer experience consultant John DeJulius. It is my second interview with John. I met him at the Transformers 2022 Summit in December. Listen to John’s interviews HERE. John landed a ton of insight in our interview, but one that is worth mentioning in…

Are You Stuck? Fall in Love with Your Business Again – Mike Searls [RR 808]

Recorded Live at the 2022 Transformers Summit with Mike Searls, President of ThiN AiR Brand, a toy company. Mike is a serial entrepreneur and he brings his passion for reinvigorating businesses to this episode. His secret? Find out what works and do more of that, find out what doesn’t work and stop doing that, the faster you can do that, the faster you grow.
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Learn to Lead: Empower Your People [THA 307]

How do you truly empower your people? What does it take to be a strong leader of your business? How do you motivate and inspire your employees while avoiding burnout? We have an All-Star panel of industry peers willing to share their own experiences and learning curve as business owners. 
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