THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2
THA 142 Business Coaches Lab – Building an Enduring Business Culture – Part 2
One of the hottest topics on the mouths and minds of leaders these days is organizational culture. The longer organizations look for competitive advantage and a sustainable way to grow their organizations, the more important culture becomes. If you are a leader looking to create, improve, or nurture your organizational culture, you have come to the right place.
It must have been an exceptional Friday because these coaches were on their game. They nailed finding your hidden strengths, the power of having standards, what does talent got to do with it, tasks vs outcomes, that culture happens … you’ve got one … good or bad … you’ve got one. We talk assessments, behavior, the accountability mirror, learning from failures, and that culture is not a hard concept.
The panel in this Part 2 of Building an Enduring Business Culture is Rick White from 180 Biz, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
Danny Sanchez, CEO of Autoshop Solutions, likes to keep it simple and direct. Having been a successful shop owner Danny is able to share his past experience as it relates to the challenges of the day. He sees your success as the totality of the shop from the ground up! He shares some key insights that will apply to any shop or organization. We continue to build on the trending talking points that my guests say are the fundamental building blocks of a successful shop today.
Some of the things we talk about are Building a culture, investing in people, using time efficiently and having better customer service. These are the key ingredients of becoming a successful owner!
Danny warns that every time you start something new there is a heavy investment of time, time is a commodity in shorter demand than money. Spend it wisely
RR 476: Chris Cloutier and Scott Brown – Productivity Hacks
Chris Cloutier and Scott Brown – What does it take to become more Productive and Efficient?
There are a lot of ways to become productive and efficient. There are a lot of strategies and systems that can be followed by just hearing this episode. Follow the process, improve communication, leverage to software technologies, learn to improve diagnostic methods and a whole lot more!
The experts: Chris Cloutier and Scott Brown. Chris is the co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies. And Scott is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc. Together they are the productivity and efficiency duo that bring results.
RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2
Dan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2
Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock.
Throughout time, we learned that there are different types of leaders, leaders who have different mindsets, discipline, strategies and even outlook. As you have studied lessons of leadership you may have discovered a formula that works, grows your influence and builds a team. So much of your leadership skills are about your Emotional Intelligence or EQ. We are talking EQ in Part 2 with Dan Taylor, a Senior Business Advisor at Transformers Institute
We will be expanding on our discussion of Emotional Intelligence and its relevant effects on leadership as a whole and how it can impact the aftermarket industry.
RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks
RR 471: Vin Waterhouse on Intensive Labor Rates and Financial Benchmarks
Are you aware that you are selling fewer parts? Do you understand that the hours of diagnostic work you do does not reflect the typical parts sales per hour that your financial business model has generated in the past?
So what you say. Ouch! The wrong attitude. You are bleeding to death and the math exists to prove it. You must pay attention to having an intensive or recovery labor rate. In this episode with legacy aftermarket coach and trainer, Vin Waterhouse, we get into the power and value of benchmarks and how to calculate a recovery labor rate.
If you are not happy with your net operating income (your bottom line) vs the hard work and time you spend at your business, then Vin may just help you formulate some next very important moves you need to make, so your financial strength improves.
Vin Waterhouse is President and Founder of The Waterhouse Group, an automotive Accounting, Training, and Coaching.
RR 465: Tom Ham – Your Only Competitor is Yourself
Tom Ham – Your Only Real Competitor is Yourself
Remarkable Results Radio episode 465. There is one way to keep yourself motivated and keep your competitive fire burning at whatever stage you are in your business, and that is knowing how to compete with yourself.
What pushes you out of bed early in the morning? If you could, could you compete with yourself? Do you know how to be a better version of you than yesterday? The only person you should try to be better than is the person you were yesterday!
Tom Ham is the creator and owner of Automotive Management Network, a 12,000 plus member website dedicated to the exchange of vehicle service management information. Implementing newer techs and finding out the strengths are keys to success.
RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1
Dan Taylor – Emotional Intelligence Leads To High Performance
In the business of the aftermarket, we are always in search of leadership qualities to take our business and team to the next level. It is not necessarily how smart you are but how you manage your and your team’s emotions.
Let me set the stage; here is a quote from noted author Daniel Goleman: In a study of skills that distinguish star performers in every field from entry-level jobs to executive positions, the single most important factor was not IQ, advanced degrees, or technical experience, it was EQ: Emotional Intelligence.
This episode has the right ingredients to make you emotionally aware of the properties of your own emotions and how to incorporate them into problem-solving and to the overall emotional health of a shop. My guest today is Dan Taylor. He is the Senior Business Advisor of Transformers institute. Dan will help you understand the importance of Emotional Intelligence in leadership as a huge factor in team and customer retention.
RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?
Fundamental Communicating and Selling. Is Face To Face Communications Gone?
Guests Dr. John Passante is a legacy automotive aftermarket Human Resource Professional and President/CEO of the Organizational Development Group. He is an adjunct professor at the University of the Aftermarket, listed in Who’s Who in Training and Development and in the Automotive Hall of Fame. John is also an Executive Coach to many aftermarket leaders.
Rob Tinson has held key sales and marketing roles in the industry. Rob is Director of Sales for North America at Schrader TPMS Solutions a leading manufacturer of Tire Pressure Monitoring Systems, a part of Sensata Technologies.
Do you understand the basics of communicating and selling? Learn the intricacies of creating a partnership before making a sale. Understand the importance of humanizing a lot of things which were oversimplified by the use of technology.
Life works better when we communicate either using tech or better yet face to face. (Do you remember how to do that?) Communication is very important because it is where we build trust and credibility and how partnerships are built.
THA 132: Business Coaches Lab: Building an Enduring Business Culture
THA 132 Business Coaches Lab – Building an Enduring Business Culture
Culture is one of the most important business strategies you need to work on. Building a strong and vibrant business culture is required today. Learn how to get started and start to build your business culture.
The panel Murray Voth, RPM Training, Rick White 180 Biz, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center.
Top aftermarket shops have a strong culture in place and are always tweaking and improving it. It is the foundation and ground zero for hiring and keeping the right people. And also in attracting and providing a great customer experience.
RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff
Dan Gilley – Attracting the Right Talent with the Right Stuff
Every new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a business owner, what do you need to do to attract and/or retain talented individuals that possess the ‘right stuff’.
If you are a business owner, how would you attract an employee? What are the things you would do to improve your shop and make it as attractive and organized as it could be? Dan Gilley will bring light to decisions addressing the best interests of the would be future candidates/employee of a shop. Dan Gilley is the President and CEO of RLO Training.
In this episode, you will understand the utmost priorities needed by shop owners to address the how to attract the right kind of employees and what are the necessary tactics in order to keep them. As Dan would say, it’s either you attract them or repel them. Is it just for the paycheck or the team?
RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?
Maryann Croce – What advice would you give a new business owner? Will this advice benefit the established business person?
Would you like some advice on starting a business. What if you could apply this advice to your established business. With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT.
As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.
Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.
RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?
Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At
Keeping customers satisfied is what most businesses strive for and it is what keeps them coming back.
Listen to the story of customer service from Jonnie Wright. Jonnie owns The Buyosphere. Jonnie and I get into a very deep conversation on customer service, generations, the future of phone skills, secret shopping, and reviews. Later in the episode, you will learn that the most important customer becomes the one you w
RR 445: Cash Management with Chris Cotton
RR 445: Chris Cotton – On Cash Management
My guest Chris Cotton is a business coach and helps shop owners understand the fundamentals of money and the decision-making behind it. He helps us manage our cash and how to set aside money obligations.
Chris’s AutoFix SOS coaching company is. His experience as a former shop owner relates to the struggles of shop owners to maximize their profits.
If you have ever wanted to know where your money goes, ever had a tough time paying your bills, meeting your tax obligations, or ever held cashing your paycheck because you knew it will bounce; this podcast is for you.
THA 124: So You Need an Accountability Coach?
This Town Hall Academy summit will explore the value of an accountability coach. The panel has a harvest of thoughts and insight for you.
These guys brought their A game and really were extremely transparent about their own personal story. The panel’s message resonated and was on point about coaching and accountability. There is a lot of talk in the industry as to the value of an accountability partner or coach. It is a personal decision. It is not for everyone, but this summit will help you resolve some of your very own concerns and help you make a decision.
The panel: Carlo Sabucco from Sils Complete Auto Care Centre, Oakville, Ontario, Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY and Barry Barrett a Professional EOS Implementer.
RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business
Jennifer Filzen- What Dancing Taught Me About Running a Successful Business
A very interesting discipline that incorporates how you lead and how you strategize your life and business as a whole. Imagine learning the principles of dancing to improve your aftermarket success
Jennifer Filzen, from Rock Star Marketing, is here talking about her new book ‘What Dancing Taught Me About Running A Successful Business”. I was fascinated to hear how she connected dancing to being a strong leader and entrepreneur. I think she nailed it. So if you would like some self-help introspective don’t go anywhere.
We are talking about Clarity, confidence, certainty, teamwork, timing, and technique. Do you want your team, at the shop to move like poetry in motion? You’ve come to the right place.
RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest
You should have the highest payroll in town, not the lowest.
A generation ago the shop owner didn’t need to know the numbers. How the world has changed and in this episode with Vin Waterhouse, as with all my discussions with business consultants and coaches, will push you to make the important changes that will catapult you from having a hobby or job into a career that rewards you for your hard work
Vincent Waterhouse, President and Founder of The Waterhouse Group, an automotive Accounting, Training, and Coaching company shares his strategy for business climate based on today’s changing business models.
Vin has over thirty years of experience in the automotive aftermarket. His specialty is working with auto repair shop owners to help them earn the profits they deserve.
THA 116: Business Coaches Lab – Improving Shop Efficiency
THA 116 Business Coaches Lab – Improving Shop Efficiency
Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make process improvement a rule, minimize interruptions, if your techs aren’t efficient find out why. There are so many factors and our coaches do a great job of exposing some key components for improving efficiency in your bays.
The Academy panel includes Murray Voth, RPM Training, Rick White 180 Biz, Jude Larson ACT Group, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center.
RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability
New Aftermarket Measurement – Cost Per Billed Hour
I’m with Bob Greenwood, President, and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. We are discussing how cost per billed hour affects the site’s total efficiency in maximizing net profits.
This episode tackles measuring your site’s efficiency with cost per billed hour as a new aftermarket measurement to maximize your net profits. The calculation reflects on all aspects of your labor rate, workflow, charging for diag time, and other critical performance metrics.
Important note for this episode. Since Bob is demonstrating his strategy and findings through formulas we decided to record the video of this episode so you can see how Bob arrives at the conclusion to his formulas. You can find the video version on the show notes page at remarkableresultsradio.com/e424 or on my Carm Capriotto youtube channel.
RR 423: Shop Talk 10 – Sold My Business – What’s Next?
Shop Talk 10 – Sold My Business – What’s Next?
Listen to former shop owners talk about their decisions and what they are doing now. Most importantly they suggest that you plan ahead for your future. We also get into the future as they see it.
My guests for Shop Talk 10 are veterans and influencers in our industry. Ron Haugen, a consultant, a teacher and a former shop owner from Westside Auto Pros in Des Moines; Dick Jobe, owns machine head, a metal art maker and a former shop owner of Downtown Import Service popularly known as Dr. Volvo; Doug Stoll, former owner of Susquehanna Auto Clinic and The Auto Clinic and co-founder of Vision, a part-time business coach and Jerry Holcom, co-founder of Vision, president of Midwest Auto Care Alliance and owner of S & S Service in Kansas. Our only non-retiree!
Remember the ability to think about or plan the future with imagination and wisdom is the very definition of what we aim not just for business but for our professional growth as well. What’s next for you!
RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’
Mike Michalowicz – Making Your Profitability a Habit
What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to manage your expenses. Therefore Sales – Profit = Expenses. We discuss Mike Michalowicz great book ‘Profit First’.
Mike will give you his innovative processes on profitability. He will provide insights on understanding the core principles and processes of financial gain. It will also shed light on cash flow management system, revenue, support network, profitability, efficiency, and the 5 core fundamental accounts you need to work your business from.
The episode is painting vivid pictures of how profitability works on the business canvas. It will open your mind to systems and processes to make profitability a habit. I urge you to read Mike’s Book Profit First, cover to cover. You can find it on the books page on the website.
RR 420: Kim Walker – Building a StoryBrand
Kim Walker – Building a Story Brand
People are bombarded with 3,000 marketing messages every 24 hours. What does your message say?
Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the plan among others. It is a perfect fit for growing your relationship with your client. This is a review of the book ‘Building A Story Brand’ by Donald Miller.
Kim Walker is an official Story Brand Guide and along with her husband, Brian are former shop owners who are taking their personal experience and helping shop owners with their ‘story’. Their company is Shop Marketing Pros and they are helping the service professional bring their story brand to their clients.
RR 417: Rob Rowsell – Achieving Success on a Curved Road
Rob Rowsell – Achieving Success on Life’s Curved Road
Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized success is a story fit for the ages. He owns Family Auto Service in La Mesa, CA. His 4 shops employed 50 plus employees and 2 of those shops have revenues of $2 Million annually. His success is an inspiration to the automotive industry and built on resilience.
Rob authored the book “Addicted to Life: How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time”. It is an easy read with chapters mean to relate to the ordinary person. It is a guideline of building blocks on how to improve your leadership along the way. Addiction effect at least ⅓ of our population. If you don’t know a thing about addiction or you need to learn how to deal with a peer, loved one or yourself, this interview is for you.
A very candid and authentic story of challenges and overcoming obstacles, this episode will not disappoint.
RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss
Barry Barrett – Book Review – Never Split The Difference by Chris Voss
Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference – Negotiating As If Your Life Depended On It”.
Barry covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.
Barry does a good job summarizing the book and bringing its principles to an aftermarket perspective.
RR 402: Generation Z – Understanding Our Newest Employees and Customers
Generation Z – Understanding Our Newest Employees and Customers
Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a difference in our society and taking up leadership roles and making a difference. But how big a difference would they bring to the aftermarket industry?
Our guest Sara Fraser from Haas Performance Consulting LLC. Sara will give us the skinny on our Generation Z. One of the most interesting characteristics is they have tendencies like Baby Boomers. Here is a generation that literally grew up with technology as a given in their lives. Sara says they are independent and want a work-life-blend. She will tell you how they like to be marketed to and that you’ll need to be authentic if you want them to work for you or become a customer.
THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done
The Business Coaches LAB: The Art of Implementation: How To Get Things Done.
In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems for inaction.
The discussion includes finding your momentum, your one thing, planning, reflecting and the fact that you are trying to do too much, you wear too many hats. If you want to be a better leader, CEO and all-around good person you need to give these coaches a listen. A ton of free advice for you.
I’m joined by Rick White from 180 Biz, Cecil Bullard, with the Institute for Automotive Business Excellence, Jude Larson from the ACT Group, and Murray Voth, from RPM Training. Key Talking points, already written for you that will give you a bulleted plan for improvement. Also, find my guest’s bio’s links to their coaching companies and links to their previous episodes at remarkaberesults.biz/a104