Best Practices Archives

Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]

Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] 079]

Guest Host and Shop Tour with Leigh Anne Best and Bill Hill from Mighty Auto Pro in Medina, OH speak to the power and value of private training for their technicians. Pick up some very smart ideas during the shop tour of this 17 bay legacy facility.

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Rethink Your Compensation Plans – Darrin Barney [RR 691]

Rethink Your Compensation Plans [RR 691]

In this episode, Darrin Barney discusses an overview of a class he presented at ASTE 2021 titled “Pay Plans Used by the Top Shops in America.” Some excellent ideas and insights that every shop owner can use in their business. As your business and employees change, so should your compensation plan. Darrin also explains the importance of guiding principals, goals, and employee retention.

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Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]

Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK
Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. See or hear a tour of his three Mobile Diag Vans.

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Do You Have Financial Peace of Mind? – Bill Haas [RR 690]

Do You Have Financial Peace of Mind? [RR 690]

This episode highlights Bill Haas’s ASTE training class titled “Advanced Financial Strategies for Peace of Mind.” Do you go to bed at night with your head spinning, thinking about numbers, finances, profit and stability? Bill discusses simple financial tactics to ease that worry and stress. Stop hiding behind the phrase “I’m not a numbers person” and start taking control of your numbers.

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Scheduling Work Flow [THA 248]

We are living in the “new normal.” For anyone who wants things to go back the way they were pre-pandemic, you’ll be waiting a long time. Professionals everywhere are feeling the impact of shipping delays, short staff, and pricing. Our industry is no exception and efficient workflow has never been more critical. Clear communication and expectations between employees and customers is step one. In this episode, my panel shares their own experiences with scheduling workflow. Listen for some smart ideas start implementing small changes in your business that will have a lasting impact.

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Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]

Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OH

We’re going to talk about recruiting after covid. Recruiting is a topic I’m passionate about in general since our people are everything but also the landscape is changing post-covid

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Jimmy Lea’s Top 7 Proven Marketing Methods [RR 687]

The online realm of marketing can be overwhelming by just thinking about it. How do you successfully market your business online? Stop spending money on methods that don’t produce or may even work against you. You need to measure and manage your marketing for the most significant results possible. I’m in the ASTE 2021 studio with Jimmy Lea, Kukui evangelist, to discuss the top 7 methods you can implement in your shop today that are proven to put your shop on top.

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Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]

Implementing EOS with Barry Barrett: 4 Shop Owners Share Their Success [RR 686]

The Entrepreneurial Operating System has been highlighted on the podcast with a 7 part series featuring Barry Barrett, a certified EOS Implementor. The EOS system enables owners to get the most out of their business using six key components: Vision, People, Data, Issues, Process, and Traction. It’s easy to discuss and learn, but how does it work with real people in different levels of business? In this episode, you’ll hear from 4 shop owners that have implemented EOS in their business and their success stories from it.

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Anxiety Disorders at Work [THA 246]

Anxiety: we all know it and we all experience it. If you’re tuning into this episode you’re probably hoping to find a quick fix to handle anxiety. My panel does cover best practices when you’re in an anxious state, but they also dive deeper into what causes anxiety in the first place. The majority of the time it is self-induced. It’s time to open your mind and view anxiety from a different perspective.

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Creating Lifetime Customers – Brittany Schindler [RR 684]

Creating Lifetime Customers [RR 684]

Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for customers. Keep listening and brainstorm what you could change in your business.

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Service Advisor Role Play #6 [THA 245]

You’re going to love this episode. My panel dives into a role play like we’ve never done before. Chad Jacks and Ethan Smith swap their roles interacting as a service advisor answering a phone call from a customer. They play an average service advisor and then redo the scenario as an exceptional service advisor. Rena Rennebohm offers coaching in between. Answering the phone is often the first interaction you have with a client opportunity. Are you listening to recorded calls? Do your service advisors need an occasional tune-up? This episode will help in all cases.

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Growing Pains When Scaling Your Business [RR 683]

We all know growing pains happen when expanding your business to more locations. It’s tough, necessary, and normal. But wouldn’t it be nice to skip some of the known challenges? Consider this episode your “How to Scale” road map if you’ve been considering opening more locations. Listen and learn from a shop owner and one of his Directors, as they share some tactics to controlled chaos.

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Why Can’t Every Shop Owner Be Profitable? [RR 682]

Too many business owners are silently struggling and think they are the only ones. Or maybe they do want to elevate their business to the next level but have been stuck in the day to day…that leads to month to month and then year over year struggle. Before you know it, the only thing progressing forward is time. And the only constant is change. In this episode Scott Wheeler highlights the key foundations needed for a successful automotive business. He also references his book “How to Make Money (& Stay Sane) in the Automotive Service Industry” which reads like a blueprint for your business, full of charts, graphs and formulas.

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Addition by Subtraction: Letting Someone Go [THA 244]

Addition by Subtraction: Letting Somone Go [THA 244]

Are you the type of person that sees potential in others when they don’t see it in themselves? Do you work hard to get them to contribute to the business? Too often business owners hold onto employees longer than they should because they want the employee to succeed. Sometimes we give many chances, however, how many chances should you give? When is it time to make the tough decision to let someone go? Letting go of an employee doesn’t necessarily mean they are a bad person, they just might be in the wrong position, company or industry.

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Amazing Women in Automotive [RR 681]

Did you know only 2% of our automotive industry is female? Staffing shortages has never been more critical than now. Are we missing a huge opportunity to get women involved? And for the 2% that are involved, what are we doing to retain them? Amazing Women in Automotive is the answer. It’s a safe space for women to support women in the industry with weekly round table discussions.

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A Tribute to Bob Greenwood – [Bonus 12]

I never thought I’d ever be doing a tribute like this for a good friend, Bob Greenwood. His passing really hit me as it did for so many others. You can’t help but realize we lost him way too early in his life. His mission wasn’t close to being done.

If you ever heard Bob Greenwood’s passion for this industry you know that he held high hopes for the future success of the independent aftermarket. His passion for making this great industry a profession instead of a trade was one of his biggest talking points (a signature of his) where ever and whenever he had a chance to pontificate.

I reflect on a few of Bob’s accomplishments, some of the thirty-three episodes he contributed to and I welcomed some friends to share their memory of Bob.

The Courage to Make Tough Decisions [THA 243]

Making a difficult, tough decision can be one of the hardest things to face. Ever toil with, when is it the right time? Are you making the right choice? Can you push through it? Well in this episode my panel of courageous women shares their own examples of pulling the trigger on a tough decision. Their stories will inspire you and maybe even give you the push you were looking for.

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Profit Strategies with Natalie Paris [RR 679]

The financial numbers of any business tell an important story. But how many owners know how to read their financial statements correctly? Do you know your breakeven point for your business? Do you review your cash flow monthly? In this episode, Natalie Paris from Three Rivers Bookkeeping shares the importance of the dynamics of a good bookkeeper, your CPA and your business coach to keep your business on track for success

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Scan Tools Part 3 [RR 678]

Same crew, Matt Fanslow, Keith Perkins and Bill Nalu from Part 1 and 2 and in this episode we are hearing about preferred scan tool preferences by platform. We also hammer about the investment the shop needs to make in scan tools for the team and some additional myths. The team speaks to the difference between a scan tool and a diagnostic platform.

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Succession Planning Blueprint – Bryan Stasch [RR 677]

Succession Planning Blueprint [RR 677]

Succession Planning: We can’t talk about it enough. I like doing shows on this topic because we have thousands and thousands of shop owners who can benefit from this wisdom. The average shop owner doesn’t think about preparing for his or her exit until they’re ready to exit, and by that time it is often too late to prepare the business for a successful sale that may garner a top asking price. In this episode, Bryan Stasch, the Vice President of Program and Content Development for the Automotive Training Institute (ATI) defines a clear blueprint for your business. He talks about getting you ready, the shop ready, how you derive a sale price and what does walk away money look like. When should you start to put all this together? NOW, even if you don’t plan to retire for years to come.

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Job Expectations: Boomers vs Millennials [RR 676]

Boomers and millennials could not be more different if they tried. We’ve all heard the stereotype for both generations and miscommunication and frustration often bubble to the surface in any work environment. Instead of criticizing different generations than our own, isn’t it time we pause and start understanding each other? In this episode, Bill Haas is the boomer and Sara Fraser is the millennial. They are also a father-daughter team that works together. Listen to both perspectives and find out how both generations can actually work together harmoniously.

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Trends – Aftermarket Round Table [THA 239]

The passion my panel has for this industry is hard to miss in this episode. They touch base on topics including labor rates, the professionalism of the industry and the importance of DVI’s to just name a few. We are only scratching the surface of these issues and concerns but it’s what is needed to spark a real change.

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Creating a Culture of Productivity – Scott Brown [RR 671]

Creating a Culture of Productivity [RR 671]

Goodhart’s law named after British economist Charles Goodhart states “When a measure becomes a target, it ceases to be a good measure.” Sometimes when business owners become focused on a specific measure in their business, like productivity, it can actually hold everyone back. In this episode Scott Brown, from Cardinal Shell, discusses how his 5 bay shop produces 4.2 million per year by focusing on the culture of the business. Keep listening for a different perspective that might change the way you do business if you let it.

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Mental Toughness – Maryann Croce [RR 670]

Mental Toughness -Maryann Croce [RR 670]

When a stressful situation happens, how do you handle it? Do you often wish you had a longer fuse when dealing with issues and problems? Every single day we are challenged with decisions and different roles in our lives. We are a friend, employer, employee, owner, husband, mother, aunt, grandfather, community pillar…the list goes on. So what’s the best way to wear all those hats? Keep listening to find out.

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Mergers and Acquisitions Explained – Rick Schwartz [RR 668]

Mergers and Acquisitions Explained [RR 668]

What is going on in overall Mergers and Acquisitions? What are buyers looking for? Why are so many family-owned businesses selling? All these questions and more are answered in this episode as Rick Schwartz from Schwartz Advisors makes it easy for you to understand M & A.

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