Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]
4 Day Work Week and Our Own App [AW 146]
Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]
How has Matt Lachowitzer been able to expand his multi store business while maintaining the culture within it? How did his team support each other through the sudden passing of a key manager? It all starts with building better people. So how do you do that? How do you find those unicorns that want to grow with your company and lead better lives themselves?
remarkableresults.biz/e821
Aftermarket Radio Network 2023 Forecast [THA 313]
Recession is the main topic for everyone as we enter into 2023, almost 3 years post-pandemic. The Aftermarket Radio Network has collaborated together to offer their forecast for the year. Consider this your ‘one stop podcast player’ to hear insights from an accountant, technician, business coach and marketing perspective. Together, we continue to Advance the Aftermarket.
remarkableresults.biz/a311
Extended Car Warranties – Greg Buckley [AW 141]
Used Car Market – Lauren Fix [AW 140]
A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]
With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your steps for customer service?
remarkableresults.biz/e813
Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]
What Is Your Duration of Service? Carolyn Coquillette [RR 810]
Recorded Live at the 2022 Transformers Summit with Carolyn Coquillette, founder and CEO of Shop-Ware. Carolyn discusses a spotlight of Shop-Ware called ‘Duration of Service.’ This feature tracks how long a customer’s car is in your shop. The customer experience and your profits depend on the number of hours each car is in which stage of production.
remarkableresults.biz/e810
Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]
Live from the 2022 Transformer’s Summit, keynote speaker John DiJulius categorizes the automotive industry as a ‘grudge buy’ for customers when they are at their most vulnerable. How is this an opportunity for your business to be the ‘hero?’ How do you make price irrelevant?
remarkableresults.biz/e807
Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]
Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]
We Are Paperless and Loving It! [THA 302]
The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]
Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]
Google Reviews: New Value From the Words Used [RR 793]
We are with Jimmy Lea from Kukui at ASTE 2022 with another important Google Update. We are always keeping you in the know as it relates to mother Google. Google is now giving more credibility and weight to customer reviews. It goes beyond their ranked star review and dives into what they wrote, word for word, literally. What does that mean for your shop?
remarkableresults.biz/e793
“I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]
We are back at Tom Sciortino’s Total Automotive for a special Field Trip! Tracy learns how to change the oil on her car for the first time, from the guidance of automotive intern, Jay Mack. Join Tracy Capriotto as she accelerates her learning curve within the automotive industry.
remarkableresults.biz/aw129
Differentiate with Video [THA 299]
They say a picture is worth a thousand words, but what about video? Video content has taken our world by storm, and if you’re not doing videos for your shop, you are behind. Keep listening to find out how to differentiate yourself from other shops using authentic stories from your customers and employees.
remarkableresults.biz/a299
Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128]
What We Can Learn From Our Dentist [RR 789]
Why is adapting to technology important? Keeping up with the latest technology is key to any successful enterprise. It is a requirement today. It increases flexibility, streamlines operations, and helps you adjust your forward progress. I’m with Chris Cloutier and Craig ONeill at ASTE 2022, and we discuss the four ‘Ts’ … technology, touch, trust, and transparency. The inspiration for this episode stemmed from Tracy receiving a video from an orthodontist’s office and how it can be easily implemented in our industry.
remarkableresults.biz/e789
We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127]
Only 1st Class – Harry Whyte [AW 126]
3 Shops In 1 – Travis Comfort [AW 125]
Preserving Your Reputation [THA 295]
Honesty is always the best policy, but sometimes is it better to omit certain information to a customer? What if you make a mistake but make it right and eat the cost? Are there situations where you don’t divulge all that information to a customer? Let’s have an open discussion on ethics and your shop’s reputation.
remarkableresults.biz/a295
Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]
We are wrapping up our 3 part series with Bob Cooper and the Q&A discussion with a customer panel at the 2022 Elite Invitational. Chris Monroe joins us as we discuss websites, google ads and cause marketing. Don’t forget to download your complimentary Customer Care Guide and an Owners Job Description Guide by going to eliteworldwide.com/ARN or find the link in the show notes.
remarkableresults.biz/e781