Do Your Standards Align with Your Core Values [RR 740]
How aligned are your business standards with the core values of yourself, and your team members? What are your corrective action plans? I’m with Clint White at Vision 2022 and we discuss accountability when things don’t go as planned in your business. It happens to everyone, but how to address it is a critical step some owners miss.
remarkableresults.biz/e740
20 Group Peer Review [THA 273]
How often do you have an outside perspective on your business to offer improvement ideas? What about 35 outside perspectives? Last month Brian Weeks hosted a team of shop owners from his peer group, from around the country, to dig deep into his business. Keep listening to find out what helpful tips and insights they offered and what they learned from each other.
remarkableresults.biz/a273
Growing Through Mergers and Acquisitions – Amanda Drake [AW 102]
New Customer Orientation – Kevin Vaught [RR 737]
Why Cleanliness Matters [AW 101]
Do You Need an Estimator? [THA 271]
Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an important hire. I got an ear full in this Academy Webinar on how the metrics work and the role and responsibilities to consider hiring an estimator or parts specialist in your growing busy shop. All three shop owners on my panel have this role in their shops. Stick around and learn.
remarkableresults.biz/a271
The New Frontier of Call Conversion Rates – Stan Sokes [RR 734]
The phone call from a customer is always the beginning of the relationship. Are you tracking, measuring and holding your service advisor accountable for every phone call that comes into your business? What is your phone SOP? Do you have a conversion rate for phone opportunities? I’m with Stan Stokes, founder of Iron Fist Consultants, who has created the next level of measurement for service advisors.
remarkableresults.biz/e734
Are You Offering ‘Only’ Synthetic Oil Services? [THA 270]
Questions, what is your customer oil change service like? Have you transitioned to ‘synthetic only’ oil for your customers? How do you stock all grades and weights? The days of $20 oil changes every 3 months is gone. My panel of shop owners discuss why they have synthetic only oil service and how it’s improved their efficiency in the bays and for their customers. If you have not implemented this business strategy learn in this episode why you need to do it.
remarkableresults.biz/a270
Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096]
Ready, Set, Grow! with Phil Carpenter [AW 094]
Why We Are Better Than The Car Dealerships [THA 257]
Why We Are Better Than The Car Dealerships [THA 257]
It’s time to shift your perspective from “we are the alternative to the dealerships” to “the dealerships are the alternative to us.” Are we making enough buzz about the benefits of independent repair shops? My panel shares their perspective and offers real testimonials from customers on their experience at the dealerships.
remarkableresults.biz/a257
Recovering From a Wrong Service Advisor Hire [THA 256]
Recovering From a Wrong Service Advisor Hire [THA 256]
As an owner, it can be easy to want something to work out so much, you become blind to certain red flags. You also worry about the production of your business if you let someone go. What should you do? My panel shares their experience with a wrong service advisor hire and how they recovered.
remarkableresults.biz/a256
Why We Remodeled [AW 085]
Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
Culture is a common buzzword in our world. But did you know every organization has organic culture no matter what? If you’re not consistently developing and working on your culture, it will churn on its own and slip from your fingertips. What’s the cultural vibe in your business?
remarkableresults.biz/a255
Growing Sales For A New Location [THA 251]
Growing Sales For A New Location [THA 251]
Opening an additional location is hard work and can be challenging with twists and turns before the grand opening even happens. Learn from three shop owners who have multiple locations and their strategy to drive business to their new locations. They offer their ups and downs, what worked, and what didn’t. Many of you know that the real work starts way before the doors even open.
remarkableresults.biz/a251
Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]
Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]
It’s easy to be involved in your community as a business owner. You can sign a check, donate to a raffle, or sponsor a local sporting league. While those are great gestures, are you truly connecting your brand and your heart to your community? In this episode, 2 shop owners explain their full commitment to their community and why it’s important to their brand and their longevity in their business. Be prepared to be inspired to start your own acts of service in your community.
remarkableresults.biz/a250
Scheduling Work Flow [THA 248]
Scheduling Work Flow [THA 248]
We are living in the “new normal.” For anyone who wants things to go back the way they were pre-pandemic, you’ll be waiting a long time. Professionals everywhere are feeling the impact of shipping delays, short staff, and pricing. Our industry is no exception and efficient workflow has never been more critical. Clear communication and expectations between employees and customers is step one. In this episode, my panel shares their own experiences with scheduling workflow. Listen for some smart ideas start implementing small changes in your business that will have a lasting impact.
remarkableresults.biz/a248
Creating Lifetime Customers – Brittany Schindler [RR 684]
Creating Lifetime Customers [RR 684]
Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for customers. Keep listening and brainstorm what you could change in your business.
remarkableresults.biz/e684
Service Advisor Role Play #6 [THA 245]
Service Advisor Role Play #6 [THA 245]
You’re going to love this episode. My panel dives into a role play like we’ve never done before. Chad Jacks and Ethan Smith swap their roles interacting as a service advisor answering a phone call from a customer. They play an average service advisor and then redo the scenario as an exceptional service advisor. Rena Rennebohm offers coaching in between. Answering the phone is often the first interaction you have with a client opportunity. Are you listening to recorded calls? Do your service advisors need an occasional tune-up? This episode will help in all cases.
remarkableresults.biz/a245
Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074]
Guest host, Fred Gestwicki, Jr. from Fix-It-With Fred in Canton, OH Owner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician, Hyundai and Kia Master Technician, Mitsubishi Master Technician. Customers ask for price because they don’t know what else to ask. remarkableresults.biz/aw074
Rob Merwin and Charlie Marcotte [AW 069]
Dynamic Automotive: 6 Years Later [RR 662]
Dynamic Automotive: 6 Years Later [RR 662]
This episode was recorded live at Dynamic Automotive’s 25th year anniversary with owners Jose Bueso, Lee Foreman, and Dwayne Myers. Like so many other businesses, it all started in a garage with some tools. With 5 locations, it has grown in every way possible, including creating a strong leadership team. Listen carefully as Jose, Lee, and Dwanye give valuable insight on how they expanded logistically and internally.
This partner team was on the second episode released in March 2015. This is a long-awaited update. Thanks to Jose, Lee, and Dwayne for believing in the concept of aftermarket podcasts so long ago.
remarkableresults.biz/e662
Service Advisor Must-Have Qualities [THA 234]
Service Advisor Must-Have Qualities [THA 234]
The service advisor role for the automotive industry is crucial for your business and customers. Sometimes owners try to fill that seat with a warm body without realizing the qualities and communication skills required for that position. It goes beyond being friendly and in this episode, my panel takes a deep dive from different perspectives. remarkableresults.biz/a234
How Strong Are Your Community Heart Strings? [RR 658]
How Strong Are Your Community Heart Strings? [RR 658]
Helping your local community is always on your “to-do” list as a business owner but how many of us are really taking action? How do you get started? How do you budget donations? In this episode, Dena Ganje explains the importance of community support and why you sometimes can’t put a dollar amount on helping others better their lives.
If your shop isn’t involved in the community, then there’s no better time than now to make a difference. So many top shops make community one of their passions. If you are not, it is time to start. Use this podcast episode to catapult you to be a strong philanthropist. remarkableresults.biz/e658
Ask: What Are Your Car Pains? ™ [RR 656]
Ask: What Are Your Car Pains? ™ [RR 656]
How do you maintain your health? Do you eat properly, exercise and see professionals with routine appointments such as doctors, dentists, ophthalmologists, and the list goes on. We also see those specialists when we don’t feel well. Now think about your customer’s vehicle. They rely on it for transportation, and it carries precious cargo such as kids, spouses, and pets. Shouldn’t maintaining their vehicle be the same as maintaining your health? This episode with Rob Choisser should get you to re-think what you do for your customer.
remarkableresults.biz/e656