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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

An Update: Mobile Diag and Training [AW 145]

Feb 18, 2023

What is OSHA Looking For? Ignorance is Not an Excuse. [RR 824]

Feb 17, 2023

Prepare Your Business for Sale [THA 315]

Feb 16, 2023

Will You Give 10 Hours to an Auto Tech Student? [RR 823]

Feb 14, 2023

Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]

Feb 11, 2023

Don’t Base Your Success On Probability – Ken Zanders [RR 822]

Feb 10, 2023

Core Values: Know Them, Live Them [THA 314]

Feb 9, 2023

Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]

Feb 7, 2023

Right to Repair Momentum – Rob Merwin [AW 143]

Feb 4, 2023

How to Give Critical Feedback – Dr. David Weiman [RR 820]

Feb 3, 2023

Aftermarket Radio Network 2023 Forecast [THA 313]

Feb 2, 2023

Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]

Jan 31, 2023

Benefits of Toastmasters – Craig O’Neill [AW 142]

Jan 28, 2023

Being Married to a Shop Owner: Spouse Perspective [RR 818]

Jan 27, 2023

Service Advisor Overload: Part 2 [THA 312]

Jan 26, 2023

Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]

Jan 24, 2023

Extended Car Warranties – Greg Buckley [AW 141]

Jan 21, 2023

Finding Technicians Part 2 – Chris Lawson [RR 816]

Jan 20, 2023

Advice For New Shop Owners [THA 311]

Jan 19, 2023

Ask Ortho – Eric Turkington and Kim Conti [RR 815]

Jan 17, 2023

Used Car Market – Lauren Fix [AW 140]

Jan 14, 2023

Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]

Jan 13, 2023

Forget the Past: Focus on the Future [THA 310]

Jan 12, 2023

A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]

Jan 10, 2023

Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]

Jan 7, 2023

Doubles Sales to $2 million in 18 Months [RR 812]

Jan 6, 2023

Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309]

Jan 5, 2023

Proper Equipment Equals Higher Efficiency – Justin Allen [RR 811]

Jan 3, 2023

Student Career Fair [AW 138]

Dec 31, 2022

What Is Your Duration of Service? Carolyn Coquillette [RR 810]

Dec 30, 2022

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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Repair Profession.

The BACK CATALOG - Listed By Most Recent

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025

Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]

05/16/2025

Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]

05/13/2025

Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]

05/09/2025

The Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038]

05/06/2025