What Type of Training Works for You? [RR 706]
What Type of Training Works for You? [RR 706]
Training, training, training. We can’t talk enough about the importance of training and how it’s changed due to COVID-19 along with smarter trends on virtual. How has free virtual training impacted the industry? What are the pros and cons to live training and virtual training? What can we do to encourage more people to get training? And another thought …. What is your commitment to training in the new year?
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Listen and view episode notesRecovering From a Wrong Service Advisor Hire [THA 256]
Recovering From a Wrong Service Advisor Hire [THA 256]
As an owner, it can be easy to want something to work out so much, you become blind to certain red flags. You also worry about the production of your business if you let someone go. What should you do? My panel shares their experience with a wrong service advisor hire and how they recovered.
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Listen and view episode notesTraining Workshops: Develop Your Culture and Leadership [RR 705]
Training Workshops: Develop Your Culture and Leadership [RR 705]
How do you elevate your business to the next level? It can seem like an uphill battle. Why does improving yourself and your business seem overwhelming to most people? Where do you even start? It all starts with one step at a time. Here is a great interview about UpShift Powered by Ask Patty and provides training on culture, leadership skills, and diversity inclusion (including women) among so much more. Consider it your own personal board of directors for your business. With Jody Devere and Donna Wagner.
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Listen and view episode notesHow to Pass a Wage and Hour Audit from DOL [RR 704]
How to Pass a Wage and Hour Audit from DOL [RR 704]
When was the last time you thought about your business being audited? The proverbial ‘Hi I’m from the government and I’m here to help!’ type of audit. Well, they are very real and we hear of stories and fines that get levied because we are not paying attention to specifically wage and hour laws. If you thought about it more often, you would be taking all the precautions to avoid penalties and fines. This episode is all about an audit and how to play by the rules. Don’t wait until the department of labor calls, take action to ensure your business is conforming to the law.
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Listen and view episode notesThe Four Pillars of Marketing – Tony Mercury [RR 703]
The Four Pillars of Marketing [RR 703]
This episode focuses on simplified marketing that will offer new ideas to try out and to bring focus to “thinking like the customer.” Make sure your business is making a splash and being noticed.
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Listen and view episode notesThree Managers You Need In Your Business- George Zeeks [RR 702]
Three Managers You Need In Your Business [RR 702]
Can owners buy freedom? The short answer is no, they have to grow it with their people. Are you grooming specific employees in managerial roles? Or do you give them a title and assume they can go on autopilot? George Zeeks discusses the three different managers you need in your business as it grows. Find out if you have these roles filled or you need to start.
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Listen and view episode notesManaging Holiday Stress Amid the Pandemic – Dr. Dave Weiman [RR 593]
Managing Holiday Stress Amid the Pandemic – With Dr Dave Weiman [RR 593]
This holiday might not be the same as it was before but learn from Dr. Dave Weiman some great advice on dealing with the holidays.
I’m with Dave Weiman, the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson’s Human Performance Institute.
Dr. Dave gives you some great tips to help you get through the season. As an example, he says to maintain your routines, especially during the holidays. It gives our lives a sense of structure and stability and helps provide continuity over time. This is just one coping tactic he provides. This is an episode that all in your circle should listen to. Send the link to the members of your team, your peer group, your spouse, and your family.
The talking points of this episode can be found at remarkablersults.biz/e593.
Listen and view episode notes700th Episode Milestone- 7 Trends [RR 700]
700th Episode Milestone- 7 Trends [RR 700]
While past milestone episodes have focused on reflection, this episode focuses on the present and future in a rapid-fire format with 7 guests. Can your shop hold up as the industry and technology change? Do you have any plans to improve or change your business based on recent trends? My panel discusses some key strategies and how they face these opportunities and challenges.
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Listen and view episode notesMaybe You Need a Boss [THA 252]
Maybe You Need a Boss [THA 252]
As an owner of your business, who holds you accountable? Why is it that many, of us, need someone to hold us accountable? Do you ever feel like you’re stuck in your own day-to-day world and not moving forward? Is your business really growing or just trying to do better than last year’s numbers? My panel has a lot of answers, if you’re willing to listen and be open-minded, this episode can be a life-changer.
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Listen and view episode notesAre You Grateful 365 Days a Year? – If Not, Why? [RR 696]
Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]
Every year the month of November sparks the feeling of gratitude. Some of you might even share what you’re grateful for at the dinner table on Thanksgiving. But are you truly grateful for the rest of the year? Or do you start to tune out and return to the white noise around you? In this episode Bill Nalu challenges the way you think about yourself and others. I guarantee you will feel differently when the audio ends and the work begins.
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Listen and view episode notesAutomotive Service Councils Educational Foundation [RR 695]
Automotive Service Councils Educational Foundation [RR 695]
Did you know ASCCA (Automotive Service Councils of California) the great California association also has an educational foundation? The purpose is to raise funds to support and encourage technical training and education for the automotive industry. Did you also know you can be involved outside of California? Ask yourself if you and your network are doing enough to support educational scholarships for our industry.
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Listen and view episode notesSupply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]
Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]
After the overwhelming response to our first Supply Chain episode, I decided to follow up with Part 2 while at AAPEX 2021. Every day seems like there is a new challenge or problem to overcome. The squeeze of supply issues and parts availability are felt throughout our entire industry. Did you ever stop to consider this crisis isn’t a supply chain problem, but rather an increase in demand? Which is actually a good problem to have. This has forced every manufacturer to improve their efficiency and focus on a better connection with shops in order to service them properly. Let’s bring both sides together and continue to keep the dialogue open and transparent.
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Listen and view episode notesDo We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]
Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]
It’s easy to be involved in your community as a business owner. You can sign a check, donate to a raffle, or sponsor a local sporting league. While those are great gestures, are you truly connecting your brand and your heart to your community? In this episode, 2 shop owners explain their full commitment to their community and why it’s important to their brand and their longevity in their business. Be prepared to be inspired to start your own acts of service in your community.
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Listen and view episode notesShort Term Goals WILL Change Your Behavior – Bob Cooper [RR 693]
Short Term Goals WILL Change Your Behavior – Bob Cooper [RR 693]
Don’t just write down a few goals for 2022. Allow them to change your behavior. As we near the end of 2021, we all start to think about New Years Resolutions. But did you know only 3% of people have clearly defined goals? The other 97% that don’t how to set clearly defined goals — face fears of failure and rejection. This is a one-of-a-kind episode with Bob Cooper CEO at Elite Worldwide, that will set you on a path to change yourself and your business. It’s not about the 97 yards you’ve traveled down the field but the three ahead of you that will score a touchdown.
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Listen and view episode notesCEO Margaret Palango Takes the Lead [RR 692]
CEO Margaret Palango Takes the Lead [RR 692]
I’m so honored to be speaking with the new CEO of Auto Shop Solutions, Margaret Palango. In this episode, Margaret shares how she went from a stay-at-home mom to her newly appointed position as CEO. You have to create opportunities for yourself and go for what you want. Her new role will encourage more women to join our industry. Listen and be inspired and strive to grow your confidence so you can reach your goals, take big leaps and make a difference.
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Listen and view episode notesCoaching CEO’s to Their Next Level [THA 249]
Coaching CEO’s to Their Next Level [THA 249]
Have you ever considered yourself the CEO of your business? If you own it, you should. If your role is the CEO then you’ve taken the important step to remove yourself from the bays and lead your business.
You should have joined a networking group, hired a business coach, attend training and continue to oversee your business from a birdseye view while your people lead it. In this episode, my panel discusses their experience in a CEO-only leadership group. Find out how it’s different from other networking and coaching groups and the secrets to elevate the functionality of your business. It’s time to learn about yourself and your role on a deeper level.
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Listen and view episode notesRethink Your Compensation Plans – Darrin Barney [RR 691]
Rethink Your Compensation Plans [RR 691]
In this episode, Darrin Barney discusses an overview of a class he presented at ASTE 2021 titled “Pay Plans Used by the Top Shops in America.” Some excellent ideas and insights that every shop owner can use in their business. As your business and employees change, so should your compensation plan. Darrin also explains the importance of guiding principals, goals, and employee retention.
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Listen and view episode notesDo You Have Financial Peace of Mind? – Bill Haas [RR 690]
Do You Have Financial Peace of Mind? [RR 690]
This episode highlights Bill Haas’s ASTE training class titled “Advanced Financial Strategies for Peace of Mind.” Do you go to bed at night with your head spinning, thinking about numbers, finances, profit and stability? Bill discusses simple financial tactics to ease that worry and stress. Stop hiding behind the phrase “I’m not a numbers person” and start taking control of your numbers.
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Listen and view episode notesScheduling Work Flow [THA 248]
Scheduling Work Flow [THA 248]
We are living in the “new normal.” For anyone who wants things to go back the way they were pre-pandemic, you’ll be waiting a long time. Professionals everywhere are feeling the impact of shipping delays, short staff, and pricing. Our industry is no exception and efficient workflow has never been more critical. Clear communication and expectations between employees and customers is step one. In this episode, my panel shares their own experiences with scheduling workflow. Listen for some smart ideas start implementing small changes in your business that will have a lasting impact.
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Listen and view episode notes“Give Me 10” Internship Program – Sue Dickson [RR 689]
“Give Me 10” Internship Program [RR 689]
Did you know donating 10 hours a week of your time can make a difference in a student’s life? In this episode, Sue Dickson explains a simple internship program coined “Give me 10.” 10 hours a week divided into 5 days. We all can spare that time, especially when it can blossom into a new technician in our industry. It sets an example for your community, their parents, and your business culture. Don’t assume that someone else will do it. You must act. Call or stop by your local high school. Sue explains the how and why.
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Listen and view episode notesJimmy Lea’s Top 7 Proven Marketing Methods [RR 687]
Jimmy Lea’s Top 7 Proven Marketing Methods [RR 687]
The online realm of marketing can be overwhelming by just thinking about it. How do you successfully market your business online? Stop spending money on methods that don’t produce or may even work against you. You need to measure and manage your marketing for the most significant results possible. I’m in the ASTE 2021 studio with Jimmy Lea, Kukui evangelist, to discuss the top 7 methods you can implement in your shop today that are proven to put your shop on top.
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Listen and view episode notesImplementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]
Implementing EOS with Barry Barrett: 4 Shop Owners Share Their Success [RR 686]
The Entrepreneurial Operating System has been highlighted on the podcast with a 7 part series featuring Barry Barrett, a certified EOS Implementor. The EOS system enables owners to get the most out of their business using six key components: Vision, People, Data, Issues, Process, and Traction. It’s easy to discuss and learn, but how does it work with real people in different levels of business? In this episode, you’ll hear from 4 shop owners that have implemented EOS in their business and their success stories from it.
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Listen and view episode notesAnxiety Disorders at Work [THA 246]
Anxiety Disorders at Work [THA 246]
Anxiety: we all know it and we all experience it. If you’re tuning into this episode you’re probably hoping to find a quick fix to handle anxiety. My panel does cover best practices when you’re in an anxious state, but they also dive deeper into what causes anxiety in the first place. The majority of the time it is self-induced. It’s time to open your mind and view anxiety from a different perspective.
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Listen and view episode notesCreating Lifetime Customers – Brittany Schindler [RR 684]
Creating Lifetime Customers [RR 684]
Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for customers. Keep listening and brainstorm what you could change in your business.
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Listen and view episode notesService Advisor Role Play #6 [THA 245]
Service Advisor Role Play #6 [THA 245]
You’re going to love this episode. My panel dives into a role play like we’ve never done before. Chad Jacks and Ethan Smith swap their roles interacting as a service advisor answering a phone call from a customer. They play an average service advisor and then redo the scenario as an exceptional service advisor. Rena Rennebohm offers coaching in between. Answering the phone is often the first interaction you have with a client opportunity. Are you listening to recorded calls? Do your service advisors need an occasional tune-up? This episode will help in all cases.
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Listen and view episode notes