Passing the Torch: A Father-Son Journey of Strengths and Learning [RR 847]
Recorded Live at the TST Big Event 2023 with Andrew and Peter Knudsen, father and son duo of Coventry Motors in Huntington Station, Long Island. They discuss their background in the car industry, their decision to start their own business, the types of cars they work on, and their succession plan. They also discuss the challenges of running a small business, including labor rates and finding new talent. The conversation provides insights into the rewards and challenges of running a successful auto repair business and the importance of continuous learning and adapting to changes in the industry.
remarkableresults.biz/e847
Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156]
5 Secrets to a Successful Automotive Shop. Efficient Layout, Comprehensive Services, Honesty and Openness, Strong Company Culture and Attention to Client Service. Rad Air’s waiting area is a cut above the rest. With a fireplace, high tables for laptops, and free wifi and refreshments for customers, they ensure their client that theyare comfortable while waiting. They understand that client service is just as important as the repair itself, and they do everything they can to make the client experience a positive one. remarkableresults.biz/aw156
The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846]
Recorded Live at the TST Big Event 2023. Keith Perkins discusses his presentation at the TST Big Event on electrical theory and the challenges of balancing foundational knowledge with advanced concepts for a diverse audience. We also delved into Liz and Keith’s relationship as a married couple who work together. They discussed their passion for their industry and how it doesn’t feel like work. Bonus: find out how many animals they own!
remarkableresults.biz/e846
Building Trust and Rapport: The Art of Being a Service Advisor [THA 326]
“The service advisor is the face of the brand and the first point of contact for customers.” Join our round table discussion as our panel shares their experiences and strategies of successful service advisors, highlighting the importance of communication skills, creating a positive customer experience, and building customer trust and rapport. It’s also essential to be an educator rather than a salesman and help customers understand how to maintain their vehicles to avoid breakdowns. The discussion also emphasizes the need for investment in service advisor training and development.
remarkableresults.biz/a326
Toxic Cultures, Leaders and Team Members [AW 155]
As leaders, we all know that culture is important, but how often do we take the time to really analyze and shape it? Culture is the company’s personality, starting with the leadership team. Michael Smith discusses the significance of culture and offers advice on how to become a better leader. However, toxic culture can hold a company back. Michael advises leaders to identify toxic elements and people in their company and take action to eliminate them. He emphasizes that leaders must be held accountable for the core values and purpose of the company, and they must take action to ensure that the company’s culture aligns with these values.
remarkableresults.biz/aw155
Fueling Your Business: Tips for Increasing Profitability and Developing Processes [RR 844]
Recorded Live at the Vision 2023. As a business owner, it’s important to constantly seek ways to improve and grow your business. In this episode, Cecil and Kent Bullard discuss the importance of implementing effective processes, raising labor rates, and seeking help from coaches to improve business performance.
remarkableresults.biz/e844
How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]
Consistency and Common Sense Trumps Trendiness [AW 154]
Andy Bizub emphasizes the importance of common sense and listening in the automotive industry. It’s essential to be open to new ideas and ways of doing things while maintaining consistent business practices and providing real value to employees. By listening to employees and encouraging them to share their thoughts and insights, businesses can thrive and succeed in the ever-evolving industry.
remarkableresults.biz/aw154
Why Dressing Professionally Matters in the Shop and Beyond [THA 324]
As a customer, have you ever walked into a business and been put off by the unkempt appearance of the employees or the disarray of the business? If so, you’re not alone. Join our panel as they discuss the importance of professionalism in the automotive industry and how it can impact customer trust, employee morale, and overall success. We should expect nothing less than a professional appearance and attitude from those in the automotive industry, and we should continue to project that image to the public.
remarkableresults.biz/a324
Closed All 10 Locations for Company Summit [AW 153]
Matt Lachowitzer shares his strategy for keeping his team engaged and communicative, including shutting down his business for three days to hold a company meeting. The meeting focused on differentiation, engagement, and culture and included a keynote speaker and team-building activities. The episode highlights Matt’s commitment to creating a fun, engaging workplace culture that fosters collaboration and growth.
remarkableresults.biz/aw153
Crush Your Fears and Build a Sustainable Business [RR 840]
Recorded Live at Vision 2023, Maryann Croce shares her experience of overcoming fear as a shop owner. As a business owner, it’s normal to face fears and doubts about your ability to succeed. However, Maryann emphasizes that fear can hold one back and even paralyze them, but it’s crucial to crush those fears to find fulfillment and rewards in the daily grind of running a business. She also stresses the importance of running a profitable, sustainable, and enjoyable business. Profitability allows for reinvestment in the business, team training, and giving back to the community. Don’t let fear hold you back from achieving your goals as a business owner.
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Mastering the Art of Dealing with Difficult Customers [RR 839]
Recorded Live at Vision 2023, Bill Haas and Sara Fraser discuss strategies for dealing with difficult customers in the automotive industry. They provide tips on identifying warning signs, asking questions, and differentiating between difficult and upset customers. They also emphasize the importance of providing excellent customer service, building trust, and owning up to mistakes. Bonus at the end: a humorous anecdote about the purpose of buttons on a gentleman’s sport coat sleeve.
remarkableresults.biz/e839
How to Create a Leadership Culture [THA 322]
How do you create a leadership culture within a business? Mike Davidson, Bryan Rogers and Josh Steinhert emphasize the importance of a positive atmosphere and culture in a shop and provide practical advice on developing leadership skills. This episode provides valuable insights and recommendations for shop owners and managers looking to improve employee satisfaction and overall success.
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Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]
Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today’s technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.
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First Ever General Service Technician Academy at Vision KC [RR 832]
Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA’s S.O.S. (Shop Owner’s Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision’s newest class for general service technicians.
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Future Shop: Sooner Than You Think [THA 318]
Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future.
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Resilience in Your Commitment to Succeed [RR 829]
Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]
Stop Stopping Progress [RR 827]
4 Day Work Week and Our Own App [AW 146]
Surviving a Health Scare [THA 316]
You never know when something can and will happen to your health. Do you have a written contingency plan in place for your family and business? Are you maintaining your body like you teach your customers to maintain their vehicle? Join 3 shop owners as they discuss personal health scares, outcomes, preventions, and planning for if and when something happens.
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A Crisis is Rarely a Motivator for Change: Why Wait? – Chip Eichelberger [RR 825]
Did you know most people will die from a preventable disease? 42% of the first symptom of heart disease is sudden death. How much time are you spending on your most valuable asset, yourself? Are you investing in the health of your employees? Everyone thinks they have an infinite amount of time until something happens. Recorded Live at the Institute Summit, Chip Eichelberger discusses actionable solutions to create a healthier lifestyle. It’s never too late to make a small difference in your life.
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Will You Give 10 Hours to an Auto Tech Student? [RR 823]
How can 10 hours bridge the gap between the classroom and the workplace? Sue Dickson created an internship program called ‘Give Me 10’ that provides 10 hours at a local shop spread out over 5 days. It allows both the shop owner and student to see if the automotive industry is the right career path. This program currently serves 75 students and has collected over 458K in grants. It starts with an idea and passion for connecting students to the automotive industry.
remarkableresults.biz/e823
Core Values: Know Them, Live Them [THA 314]
How do you stop having a job and start having a business? It all begins with the foundation of core values. Don’t ‘thesaurus’ your way to writing them down once on a piece of paper. Your core values are the essence of who you are and what you stand for. And guess what? Your company’s core values involve your entire team too.
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How to Give Critical Feedback – Dr. David Weiman [RR 820]
There’s an art to giving and receiving critical feedback properly. Join Dr. David Weiman as he dives into the psychological background of what happens when people feel criticized. He also explains common mistakes and practical tools to apply for an effective and efficient conversation.
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