The Joy of Hiring [RR 716]
How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best because you are desperate to fill a position? It’s time to take proven methods and guidance with Maylan Newton’s book “The Joy of Hiring”. You’ll also hear from a shop owner that implemented the concepts from this book into her hiring routine. She says it has completely changed her process and improved her hiring skills.
remarkableresults.biz/e716
Listen and view episode notesThe Big Picture Program [RR 715]
I recently had the privilege to connect with Karen Monaco, a teacher for a local school district and advisor for the Big Picture Program during a local independent shop owner meeting. This national program puts students at the center of their own learning through “leave to learn” internships and shadowing at local businesses. If you’re not involved with education, this is your wake-up call to get started. All it takes is a phone call. My goal is that this episode shows you the way to engage our young people in our industry.
remarkableresults.biz/e715
Listen and view episode notesTom’s Trends – Technicians [CC 103]
Welcome to another CarmCast featuring Tom Ham from the Automotive Management Network. To watch the video version of this episode head to my carm capriotto youtube channel. Tom brings some interesting trends he’s collected from surveying aftermarket professionals. We’re jawing about stats on the technician shortage and that your next tech may be closer than you think. You might be surprised by the survey results and these trends. Let’s dive in.
remarkableresults.biz/cc103
Listen and view episode notesWhy We Are Better Than The Car Dealerships [THA 257]
Why We Are Better Than The Car Dealerships [THA 257]
It’s time to shift your perspective from “we are the alternative to the dealerships” to “the dealerships are the alternative to us.” Are we making enough buzz about the benefits of independent repair shops? My panel shares their perspective and offers real testimonials from customers on their experience at the dealerships.
remarkableresults.biz/a257
Listen and view episode notes700th Episode Milestone- 7 Trends [RR 700]
700th Episode Milestone- 7 Trends [RR 700]
While past milestone episodes have focused on reflection, this episode focuses on the present and future in a rapid-fire format with 7 guests. Can your shop hold up as the industry and technology change? Do you have any plans to improve or change your business based on recent trends? My panel discusses some key strategies and how they face these opportunities and challenges.
remarkableresults.biz/e700
Listen and view episode notesRethink Your Compensation Plans – Darrin Barney [RR 691]
Rethink Your Compensation Plans [RR 691]
In this episode, Darrin Barney discusses an overview of a class he presented at ASTE 2021 titled “Pay Plans Used by the Top Shops in America.” Some excellent ideas and insights that every shop owner can use in their business. As your business and employees change, so should your compensation plan. Darrin also explains the importance of guiding principals, goals, and employee retention.
remarkableresults.biz/e691
Listen and view episode notesRecruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]
Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OH
We’re going to talk about recruiting after covid. Recruiting is a topic I’m passionate about in general since our people are everything but also the landscape is changing post-covid
remarkableresults.biz/aw077
Listen and view episode notesFrom Shadowing to Apprentice Graduate – Bridgette Johnson [RR 688]
From Shadowing to Apprentice Graduate [RR 688]
We hear over and over again that high school students happen to stumble upon a shadowing field trip in school and realize the automotive industry has endless career opportunities for them. This happened with Bridgette Johnson, when are we going to start spreading the word to our local schools instead of sitting on the sidelines?
remarkableresults.biz/e688
Listen and view episode notesHiring Dealership Technicians [THA 247]
Hiring Dealership Technicians [THA 247]
Hiring technicians from dealerships is an untapped talent pool for our industry. Shop owners that interview dealership techs with a job hopper resume will usually get tossed to the side. But maybe those technicians haven’t found their right place to work yet. The challenging environment and culture at dealerships give the independent repair shops the opportunity to show them they will be respected, appreciated, and be included in a family atmosphere with a strong culture. Listen closely to my panel as they discuss their own experiences with hiring technicians from dealerships.
remarkableresults.biz/a247
Listen and view episode notesCraig Noel on Recruiting Students to the Trade [AW 073]
Guest host, Craig Noel, Sun Automotive, Springfield, OR. 4 Locations speaks on recruiting high school students to our industry. How to engage students and teachers. Also a virtual tour of one of Craig’s locations
Listen and view episode notesQ & A with Chris Chesney [THA 241]
Q & A with Chris Chesney [THA 241]
You’re going to love this question and answer format style episode with the newly retired Chris Chesney. My panel takes a deep dive into Chris’s long and successful career. What was his most rewarding experience? Does he have any regrets? What is his forecast on the technician shortage and electric vehicles? And most importantly, is retirement really in the cards for Chris Chesney?
remarkableresults.biz/a241
Listen and view episode notesApprentice Journey – High School to Graduate [RR 675]
Apprentice Journey – High School to Graduate [RR 675]
How did a high school student who wanted to just fill a slot in his schedule end up becoming an apprentice at Dynamic Automotive? What are the qualities a mentor needs to have for an apprenticeship program? Is it possible for a 20 something-year-old to be financially stable in a career with no college debt? This is a down-to-earth, real-life episode that will shed some light on the importance of apprenticeships in our industry. … and you know how important apprentices are to me and to our long-term survival.
remarkableresults.biz/e675
Listen and view episode notesDealer Technicians Build Shop Partnership [RR 667]
Dealer Technicians Build Shop Partnership [RR 667]
Six years ago, two technicians at a dealership decided to start their own business. Jorge and Jason dove headfirst into business together with some major learning curves during the journey.
Like so many green owners, (by green I mean new and inexperienced in running a business) they thought they had all the answers and didn’t need outside help. Sound familiar? Find out how that changed and why it was a major turning point for them. remarkableresults.biz/e667
Listen and view episode notesSocial Media Marketing to Technicians – Kim and Brian Walker [RR 665]
Social Media Marketing to Technicians [RR 665]
We all know there is a technician shortage of qualified technicians and we agree that the best are already employed. If your marketing strategies are only meant to attract more customers, you might be missing a key opportunity.
Marketing for technicians to join your team is just as important. Kim and Brian Walker from Shop Marketing Pros offer free advice for making your shop stand out and possibly attract a new technician to your business. remarkableresults.biz/e665
Listen and view episode notesTechnician Outlook with Jake Sorensen-Part 2 [RR 659]
Technician Outlook with Jake Sorensen-Part 2 [RR 659]
We hear the perspectives of business owners all the time, but sometimes it’s important to gain the perspective of technicians as well. See things through their eyes instead and find out what retains them as employees, and how to continue to challenge them in productive ways. Listen and pick up a few ideas to implement in your team culture.
remarkableresults.biz/e659
Listen and view episode notesPlaying the Long Game [THA 231]
Playing the Long Game [THA 231]
How do you “Play the Long Game?” Are you making an effort every single day or do you tend to coast when things are going well? Forecasting the future should always be on your mind with fresh ideas and plans in place to get there.
In this episode, my panel shares their ‘long game’ on finding technicians, reasons why hybrid and electric vehicle repair is a must and keeping customers for life.
Spoiler alert: they discuss things EVERY shop owner can implement. No excuses, it’s time to dive in.
Don’t forget you can find talking points to all episodes on my website remarkableresults.biz
Taking Your Toolbox Home with Justin Barrett [RR 644]
Taking Your Toolbox Home with Justin Barrett [RR 644]
Justin is the owner of Barrett Automotive and has been trying to pack up his toolbox in the shop for good for the last 11 years. How many other owners out there have trouble leaving the bays?
The temptation is to default to being a technician, you were always most comfortable in that role or to help your team cover the overload. But when you’re a business owner, you have to hang up that hat and put on a different one. Justin shares his struggle.
The key talking points for all episodes reside on my website, remarkableresults.biz
Listen and view episode notesTechnician Outlook with Jake Sorensen- Part 1 [RR 643]
Technician Outlook with Jake Sorensen [RR 643]
Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin?
In this episode, Jake Sorensen breaks down all the classic questions and concerns that arise with apprentice programs. It’s time to stop complaining about a technician shortage, and start becoming the solution. Are you willing to invest in your employees and your business? If so, keep listening. This episode can change your trajectory for the future of your business.
You can find the key talking points for this episode and every episode released on my website remarkableresults.biz
Listen and view episode notesASE Educational Foundation [RR 630]
ASE Educational Foundation [RR 630]
Many of us support education at the high school and college level giving of our time, guidance, and advice to advisory boards. If you are not I highly recommend getting involved. There are not enough independent voices on advisory boards. This is an important show where you will learn the role of the ASE Education Foundation in our schools and who is the biggest poachers of technician talent.
Find the key talking points for this episode at remarkableresults.biz/e630
Listen and view episode notesHave You Started Your Apprentice Program? [THA 216]
Have You Started Your Apprentice Program? [THA 216]
How many times have you heard “there is a technician shortage problem.” Is there really a technician shortage or is the real problem that there is a shortage of qualified technicians?
In this episode, we discuss the entire apprenticeship journey through the eyes of Jason Molinar. Find out how Jason literally switched gears as a pharmacy technician to becoming McNeil’s Auto Care’s most recent apprentice graduate.
As a business owner, the solution to staffing issues and shortages is…you. Now’s the time to build an apprentice program and “grow your own” technician. Jason’s story is powerful and should motivate you to start. A must listen to help ensure your business continues into the future.
Listen and view episode notesNever the Cheapest but the Best Value Shop – Travis Guy [RR 618]
Never the Cheapest but the Best Value Shop – Travis Guy [RR 618]
Welcome to the 618th episode of Remarkable Results Radio.
In keeping with my goal to showcase our young owners and their rise to ownership, you’ll love this story as my Guest Travis Guy came into the family business via the hospitality industry. Specifically Disney. Do you think he may have learned a lot about how to embrace a customer? A fun and transparent interview with Travis, He says he sees the flaws we have as an industry and tells it straight about being paid for our worth and value.
Travis Guy hails from Yourba Linda Auto Service, Placentia, CA along with his brother Tim, and Dad Danny makes up the family business. He gives you a refreshing take on the state of our industry from a young owner’s perspective. We can learn a few things from Travis.
The key talking points for this episode with Travis resides at remarkablersults.biz/e618.
Thanks for being here in the front row of life in the automotive service business.
The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
I’m with Matt Manzone and Jim Fleischman. Matt is an ASE certified master tech and service writer and works at Jim’s shop Automotive Alley in Arcade, NY.
Why this interview. Matt is a former dealer technician. Hearing the reasons why Matt Manzone went to work for an independent is important to how you think and approach hiring dealer techs. Jim also shares some of his process to bring Matt on board to work in his company.
We discuss the differences of techs at dealerships against techs at independent shops. Matt and Jim also talk about the dilemma of leaving your job of 14 years for the same yet new job. The talking points can be found at remarkablersults.biz/e588
Listen and view episode notesApprentice Stories [THA 193]
Apprentice Stories [THA 193]
In your circles do you find that the discussion is trending toward finding top talent? All aspects from networking, writing great ads, improving hiring systems and improving your business culture is credited to finding and keeping top talent.
How much success are you having finding great talent out of the available pool? I believe the time has come, in a big way, to “grow your own”. For many that concept seems nebulous. Something you hear about, know you should do, but can’t even begin to know where to start.
I’ve done at least 10 podcasts on apprenticing and career pathing. Most recently Town Hall Academy #185 dedicated to understanding apprentice programs. This episode is a bookend to #185 and I call it Apprentice Stories. Listen to two apprentices and a mentor talk candidly about the process and results.
Anything worthwhile takes time and effort and installing an apprentice program in your shop is as right as having lifts in your bays.
I will have links to important apprentice programs you can embrace listed in the show notes at remarkableresults.biz/a193
Listen and view episode notesLeverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]
Leverage the Smart Phone to Maximize Technicians Learning Potential – RR 568
An important take on training with David Boyes and Pat Pate from todayclasstechnician.com
If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high.
You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at remarkableresults.biz/e568/
Listen and view episode notesGiving Back: His Calling to Expose the Automotive to High School Students [RR 565]
Giving Back: His Calling to Expose the Automotive to High School Students [RR 563]
My guest today demonstrates paying it forward. Luke Walker from Columbus, OH shares his 10-year success path from a one-bay shop into a 16 bay, $4M business.
He credits great people, coaching and a strong culture. A fascinating part of Luke’s story is his giving back to the community. As you listen, think about how you can help impress the automotive industry on the young people in your community. He is leading and supporting an after school program that unwraps automotive systems to students that may show technical/mechanical gifting and encourage them to our industry.
Talk to me at carm@remarkableresults.biz Thanks!!!! for sharing your thoughts. Find the key talking points, Patrick’s bio and links to his previous episodes at remarkableresults.biz/e565
Listen and view episode notes