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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Are You Paying for Training? The Right Thing To Do [THA 162]

Mar 12, 2020

Stop Being Afraid – Bryan Gossel [RR 517]

Mar 10, 2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

Mar 9, 2020

Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]

Mar 6, 2020

Insurance Coverage Review – Part 1 [THA 161]

Mar 5, 2020

Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]

Mar 3, 2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

Mar 2, 2020

Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]

Feb 28, 2020

Open Forum: Ask the Shop Owner – Part 2 [THA 160]

Feb 27, 2020

In Search of Silver Bullets – Scott Shotton [RR 513]

Feb 25, 2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

Feb 24, 2020

Aftermarket Acumen Part 5 – Succession [RR 512]

Feb 21, 2020

Service Advisor Role Play #4 [THA 159]

Feb 20, 2020

Zero Dollar Customers – Tom Palermo [RR 511]

Feb 18, 2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

Feb 17, 2020

Aftermarket Acumen Part 4 – Technician Pay [RR 510]

Feb 14, 2020

Shop Owner Open Forum [THA 158]

Feb 13, 2020

Teaching Students at Kustom Built Cars [RR 509]

Feb 11, 2020

Ben Johnson – The Power of WHY [FTR 084]

Feb 10, 2020

Aftermarket Acumen Part 3 [RR 508]

Feb 7, 2020

Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

Feb 6, 2020

Becoming the CEO – Bob Greenwood [RR 507]

Feb 4, 2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

Feb 3, 2020

Aftermarket Acumen Part 2 – HR Concerns [RR 506]

Jan 31, 2020

Localizing National Training [THA 156]

Jan 30, 2020

Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]

Jan 28, 2020

Steve Finzel – Too Many Fluids [FTR 082]

Jan 27, 2020

Aftermarket Acumen Part 1 [RR 504]

Jan 24, 2020

Are You Selling Tires? [THA 155]

Jan 23, 2020

Partnerships [RR 503]

Jan 21, 2020

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The BACK CATALOG - Listed By Most Recent

Train the Trainer: Building an Industry Boot Camp for Automotive Educators [THA 459]

11/14/2025

Helping People Do Life in Auto Repair [RR 1065]

11/11/2025

The Everyday Educator: How Leaders Reinforce Learning [THA 458]

11/07/2025

Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064]

11/04/2025

Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457]

10/31/2025

Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]

10/28/2025

Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]

10/24/2025

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025