Search Here are the two most recent episodes Rock Your Role: Creating an Experience Employees and Customers Cheer For [RR 1066] Nov 18, 2025 Train the Trainer: Building an Industry Boot Camp for Automotive Educators [THA 459] Nov 14, 2025 And all the rest: Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518] Mar 13, 2020 Are You Paying for Training? The Right Thing To Do [THA 162] Mar 12, 2020 Stop Being Afraid – Bryan Gossel [RR 517] Mar 10, 2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] Mar 9, 2020 Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516] Mar 6, 2020 Insurance Coverage Review – Part 1 [THA 161] Mar 5, 2020 Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515] Mar 3, 2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] Mar 2, 2020 Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514] Feb 28, 2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] Feb 27, 2020 In Search of Silver Bullets – Scott Shotton [RR 513] Feb 25, 2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] Feb 24, 2020 Aftermarket Acumen Part 5 – Succession [RR 512] Feb 21, 2020 Service Advisor Role Play #4 [THA 159] Feb 20, 2020 Zero Dollar Customers – Tom Palermo [RR 511] Feb 18, 2020 Bob Greenwood on Billed Hours Per RO [FTR 085] Feb 17, 2020 Aftermarket Acumen Part 4 – Technician Pay [RR 510] Feb 14, 2020 Shop Owner Open Forum [THA 158] Feb 13, 2020 Teaching Students at Kustom Built Cars [RR 509] Feb 11, 2020 Ben Johnson – The Power of WHY [FTR 084] Feb 10, 2020 Aftermarket Acumen Part 3 [RR 508] Feb 7, 2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] Feb 6, 2020 Becoming the CEO – Bob Greenwood [RR 507] Feb 4, 2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] Feb 3, 2020 Aftermarket Acumen Part 2 – HR Concerns [RR 506] Jan 31, 2020 Localizing National Training [THA 156] Jan 30, 2020 Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505] Jan 28, 2020 Steve Finzel – Too Many Fluids [FTR 082] Jan 27, 2020 Aftermarket Acumen Part 1 [RR 504] Jan 24, 2020 Are You Selling Tires? [THA 155] Jan 23, 2020 « Previous 1 … 34 35 36 37 38 … 61 Next » Search Remarkable Results Toastmasters The Aftermarket Radio Network Podcasts Buy me a coffee Matt Fanslow Diagnosing the Aftermarket A to Z Hunt Demarest, CPA - Business By The Numbers Kim & Brian Walker - The Auto Repair Marketing Podcast Craig O'Neill - Speak Up! Effective Communication Weekly Blitz - Chris Cotton Key Word Search Collecions Classroom Blogs/Articles Insider Newsletter Our Partners The Voices, Ideas and Insights that are Shaping the Future of the Automotive Repair Profession. The BACK CATALOG - Listed By Most Recent Rock Your Role: Creating an Experience Employees and Customers Cheer For [RR 1066] 11/18/2025 Train the Trainer: Building an Industry Boot Camp for Automotive Educators [THA 459] 11/14/2025 Helping People Do Life in Auto Repair [RR 1065] 11/11/2025 The Everyday Educator: How Leaders Reinforce Learning [THA 458] 11/07/2025 Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064] 11/04/2025 Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457] 10/31/2025 Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063] 10/28/2025 Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456] 10/24/2025 A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062] 10/21/2025 From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455] 10/17/2025 Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061] 10/14/2025 Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454] 10/10/2025 Building an Essential Skilled Automotive Career [RR 1060] 10/07/2025 The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453] 10/03/2025 AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059] 09/30/2025 The Silent Profit Killer: Inconsistent Processes [THA 452] 09/26/2025 2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058] 09/23/2025 Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451] 09/19/2025 Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057] 09/16/2025 Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450] 09/12/2025 A Phone Call Is Worth a Thousand Emails [RR 1056] 09/09/2025 The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449] 09/05/2025 Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055] 09/02/2025 Ring to Revenue: The Power of the First Hello [THA 448] 08/29/2025 The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054] 08/26/2025 The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447] 08/22/2025 From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053] 08/19/2025 Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446] 08/15/2025 Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052] 08/12/2025 People 101: Why Soft Skills Drive Hard Results [THA 445] 08/08/2025 Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051] 08/05/2025 The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444] 08/01/2025 Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050] 07/29/2025 Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443] 07/25/2025 The Power of Accountability: You Can’t Grow Alone! [RR 1049] 07/22/2025 Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442] 07/18/2025 Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048] 07/15/2025 Women In NAPA (WIN): Building a Supportive Community [THA 441] 07/11/2025 Eating Electric: Fueling Your Body for Longevity [RR 1047] 07/08/2025 Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440] 07/04/2025 How to Grow Your Shop Without Losing Control [RR 1046] 07/01/2025 Slow Down, Move Over: A Call for Roadside Safety [THA 439] 06/27/2025 Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045] 06/24/2025 Check the Part: Warranty Fraud and Returns [THA 438] 06/20/2025 It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044] 06/17/2025 The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437] 06/13/2025 Building Businesses and Believing in Better Days [RR 1043] 06/10/2025 Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436] 06/06/2025 Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042] 06/03/2025 How One Toolbox Can Change Everything [THA 435] 05/30/2025 1 2 3 … 37 Next »
