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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

In Search of Silver Bullets – Scott Shotton [RR 513]

Feb 25, 2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

Feb 24, 2020

Aftermarket Acumen Part 5 – Succession [RR 512]

Feb 21, 2020

Service Advisor Role Play #4 [THA 159]

Feb 20, 2020

Zero Dollar Customers – Tom Palermo [RR 511]

Feb 18, 2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

Feb 17, 2020

Aftermarket Acumen Part 4 – Technician Pay [RR 510]

Feb 14, 2020

Shop Owner Open Forum [THA 158]

Feb 13, 2020

Teaching Students at Kustom Built Cars [RR 509]

Feb 11, 2020

Ben Johnson – The Power of WHY [FTR 084]

Feb 10, 2020

Aftermarket Acumen Part 3 [RR 508]

Feb 7, 2020

Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

Feb 6, 2020

Becoming the CEO – Bob Greenwood [RR 507]

Feb 4, 2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

Feb 3, 2020

Aftermarket Acumen Part 2 – HR Concerns [RR 506]

Jan 31, 2020

Localizing National Training [THA 156]

Jan 30, 2020

Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]

Jan 28, 2020

Steve Finzel – Too Many Fluids [FTR 082]

Jan 27, 2020

Aftermarket Acumen Part 1 [RR 504]

Jan 24, 2020

Are You Selling Tires? [THA 155]

Jan 23, 2020

Partnerships [RR 503]

Jan 21, 2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

Jan 19, 2020

Impact Award Winners 2019 [RR 502]

Jan 17, 2020

Cash is King and Important to Your Business [THA 154]

Jan 16, 2020

Survey Says! [RR 501]

Jan 14, 2020

Matt Fanslow – Helping Local Shops [FTR 080]

Jan 13, 2020

Bonus Episode 2 – Little Effort – Big Benefit

Jan 11, 2020

What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]

Jan 10, 2020

Pricing Parts Purchased from Dealers [THA 153]

Jan 9, 2020

Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]

Jan 7, 2020

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The BACK CATALOG - Listed By Most Recent

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025

Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]

05/16/2025

Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]

05/13/2025

Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]

05/09/2025

The Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038]

05/06/2025

Stop Eating Our Young: The Importance of Mentoring [THA 431]

05/02/2025

Struggling to Hire? Imagine Recruiting in the Last Frontier! [RR 1037]

04/29/2025