Al Dente Excellence: The PASTA Method [RR 930]

Jennifer Filzen explores the “PASTA Method,” a business management approach focusing on company culture and employee engagement. Praise your employees, Ask them for input, Share information, Trust them to do the right thing, and Allow them to act upon their instincts.

A personal story from Jennifer’s Rome, Italy visit illustrates the method’s principles in action, emphasizing exceptional customer service and the importance of standard operating procedures. The episode highlights the importance of a positive work environment for business.

Jennifer Filzen, Rock Star Marketing, Jennifer’s previous Episodes HERE.

Show Notes

  • Watch Full Video Episode
  • The PASTA Method (00:01:08) Jennifer introduces the pasta method, a mnemonic device for company culture and employee management.
  • Importance of standard operating procedures (00:06:48) Jennifer emphasizes the importance of standard operating procedures for reproducible positive customer service experiences.
  • Tribal knowledge and teaching (00:09:14) Jennifer discusses the concept of tribal knowledge and the importance of teaching and documenting procedures.
  • Implementing the PASTA Method (00:12:35) Jennifer shares how implementing the pasta method resulted in a record-breaking year for her company in 2023 and the positive impact on her team.
  • The impact of praise (00:16:30) Jennifer explains how praise and celebrating team achievements contribute to a positive work environment.
  • Employee Input and Personal Wins (00:18:25) Jennifer encourages employee input and shares personal weekly wins to foster team support and understanding.
  • Supporting Employee Aspirations (00:19:40) The team celebrates each other’s personal and professional aspirations, creating a supportive culture.
  • Continuous Learning and AI Implementation (00:22:26) The team actively engages in continuous learning, leading to innovative AI applications and new product development.
  • Trusting Employees and Allowing Ideas (00:25:49) Emphasizing the importance of trusting employees and allowing them to act on their ideas to foster a positive work environment.
  • Rome Trip and Standard Operating Procedures (00:30:55) Jennifer shares a story about a restaurant experience in Rome, highlighting the importance of standard operating procedures.
  • Creating Loyalty (00:38:10) The impact of creating loyalty and a fan base through storytelling and exceptional customer experience.
  • Implementing the Pasta Method (00:39:17) The importance of identifying roles, standard operating procedures, and infusing company culture in procedures.
  • Market Research (00:39:55) Unique marketing agency approach to creating standard operating procedures and infusing company culture.
  • Building Community (00:43:42) Utilizing the pasta method in the community to share information, trust, and act on ideas.
  • Praising and Mentorship (00:48:33) The significance of praising, acting on new ideas, and creating a positive, growth-focused workplace.

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!