Alignments Taking Longer: Are We Charging Enough? [THA 323]

The automotive industry constantly evolves, with new technology and safety features being added to vehicles each year.  Are you investing in technology and education to stay competitive and provide quality service to customers? In this episode, we discuss the importance of charging enough for alignments and educating customers on the need for calibration and maintenance to ensure their safety on the road.
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Mastering the Art of Dealing with Difficult Customers [RR 839]

Recorded Live at Vision 2023, Bill Haas and Sara Fraser discuss strategies for dealing with difficult customers in the automotive industry. They provide tips on identifying warning signs, asking questions, and differentiating between difficult and upset customers. They also emphasize the importance of providing excellent customer service, building trust, and owning up to mistakes. Bonus at the end: a humorous anecdote about the purpose of buttons on a gentleman’s sport coat sleeve. 
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The Willingness to Train

In a recent episode with shop owner Tomi Oliva, he said the words ‘Willingness to Train’. It is a fact and a problem in our industry; our unwillingness to train. Any industry professional with common sense and the desire to serve people to the best of their ability would not appreciate the excuses we hear…

Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]

Chris Lawson provides insights on using Indeed’s applicant tracking system effectively and recommends using social media to showcase your company’s values and culture to attract top talent. Chris also discusses the importance of personal connections and using proven methods to find the right technicians.
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Technology Horizon, Do You See It? [RR 838]

Recorded Live at Vision 2023, Tomi Oliva discusses the importance of training, the need for shop owners to understand the strengths of their employees, and the future of the industry, particularly with the rise of electric vehicles.
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How to Create a Leadership Culture [THA 322]

How do you create a leadership culture within a business? Mike Davidson, Bryan Rogers and Josh Steinhert emphasize the importance of a positive atmosphere and culture in a shop and provide practical advice on developing leadership skills. This episode provides valuable insights and recommendations for shop owners and managers looking to improve employee satisfaction and overall success.
remarkableresults.biz/a321

From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837]

Recorded Live at Vision 2023, Carolyn Coquillette, founder of Luscious Garage and CEO of Shop-Ware, discusses rebranding her business from Luscious Garage to Earthling Automotive. She talks about the challenges of choosing a new name and logo and moving to a new location. Earthling Automotive will also be a training center for EVs and hybrids.
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 The Power of Courage

In recent episodes, the words fear and courage came up. No doubt, we need to deal with fear in decision-making. Google the word ‘Courage.’ There are 414 Million replies. I like: “Mental or moral strength to venture, persevere, and withstand danger or difficulty.” Every successful businessperson needs the courage to fight the myriad challenges of…

Technician Round Table: Mobile Technicians [THA 321]

Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops? 
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Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]

Recorded Live at the 2023 Institute Summit, shop owner turned coach Jennifer Hulbert discusses the value of joining a coaching group. Find out what it’s like to be in a coaching group with the Institute, and why she is passionate about celebrating other people’s accomplishments. 
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Seven Strategies to Retain Great Employees

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult for them to do so. There are many strategies a shop owner can employ to retain their best employees and keep them happy and engaged. The adage says, ‘Take Care of your People,  and They Will…

Newly Purchased ADAS Calibration Equipment [AW 150]

Get a behind-the-scenes look at shop owner Tom Sciortino’s new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers and local shops, and a step-by-step guide to how it works. 
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Going Electric in California [THA 320]

California is mandating 100% of new cars and light trucks sold will be zero-emission vehicles by 2035. How will electric vehicles change the composition of our industry? What are the service opportunities? Should you start working on hybrids if you haven’t already? Hear from the perspectives of 3 California shop owners that are ready and prepared for the future. 
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Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]

Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today’s technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.
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First Ever General Service Technician Academy at Vision KC [RR 832]

Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA’s S.O.S. (Shop Owner’s Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision’s newest class for general service technicians. 
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Managing Comebacks and Quality Control [THA 319]

It’s time to shift your mindset on comebacks! Consider comebacks as a second opportunity to learn, make it right with the customer, have a training moment with your employees, and document and discover ways to improve your quality control. 
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Shaping Careers, You Must!

Are You a Career Counselor? Many shop owners know most of their team wants to see how they fit into the future of the business. We know this as career pathing. I’ve recently added Career Counselor to one of the many pillars of a great business strategy. I’m not sure when this lightning bolt hit…

Internal Company App Gets the Word Out [AW 148]

Communication is full of opportunities and challenges. How do you effectively communicate with everyone in your business, especially if you’re a multi-shop owner? Bill Snow discusses their own internal app and why it is critical in their business. 
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Future Shop: Sooner Than You Think [THA 318]

Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future. 
remarkableresults.biz/a318