Financial Help For Your Team [THA 262]
Where did you learn about finances? Did you learn it from your parents? Finances are one of the most important elements in our lives, yet most of us never really understand it or discuss it with our spouses or employees. Listen to 3 shop owners that make finances a part of the conversation in their business and for their people.
remarkableresults.biz/a262
Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]
EV Charging Station: What You Need to Know [THA 261]
Going against a tide is never easy, but if you don’t start, you will be left behind. Ever thought of an EV charging station at your shop? There are a bunch of things to consider. Listen firsthand from shop owners that have an EV charging station at their locations. Find out why they did it, especially knowing it wouldn’t be a revenue builder today. Gain insight and knowledge to keep you current on EV charging station considerations.
remarkableresults.biz/a261
Remodeled Legacy Texaco Station [AW 090]
1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? – Dave Luehr [RR 714]
Did you know over 4.5 million people quit their jobs in November 2021? There isn’t a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring your employee’s performance and sharing it with them? If you’ve kept the same business model throughout the decades, this is your sign to start elevating your business.
remarkableresults.biz/e714
Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]
What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]
Another episode recorded at AAPEX 2021. In this episode, you’ll hear from three different perspectives, a hands-off visionary owner, his partner and director of operations, and a 26 year old service director that started as a technician. Find out how these three successful businessmen work cohesively together while continuing to look toward the future. You’ll be inspired.
remarkableresults.biz/e712
Father Daughter Teams [THA 259]
If you’re lucky enough to work with family, you know how special it is to have their support and passion. But inserting a family member into a business takes work to maintain a healthy culture. In this episode, you’ll hear from the perspective of two father-daughter teams and how they successfully made the transition.
remarkableresults.biz/a259
Start Monday Positive and Celebrate Friday [RR 711]
Start Monday Positive and Celebrate Friday [RR 711]
Get an inside look at Andy Bizub’s team culture in his Chicago business, including an emotional story about an accident his top technician suffered and how everyone rallied around him. Andy is passionate about pricing and what it takes to run a successful business and paying his employees accordingly. We also had a refreshing talk about Zero Gravity.
remarkableresults.biz/e711
Satellite Location and Shop Tour with Tom Grady [AW 088]
Satellite Location and Shop Tour with Tom Grady [AW 088]
Guest host and shop tour with Tom Grady, Redhawk Auto Service, Temecula, CA. Tom discusses his satellite location that is ½ mile away from his first location. Find out how he found it and why he decided to open a satellite location.
remarkableresults.biz/aw088
Mobile Diagnostics and 3D Printing [RR 710]
Mobile Diagnostics and 3D Printing [RR 710]
Mobile diagnostics is a growing segment of our industry. I sat with Brandon Dills at ASTE. We talked about his mobile diagnostic company, his investment, training, ADAS, and even using a 3D printer. Brandon also shares his plans for the future.
remarkableresults.biz/e710
Preventing Employee Apathy [THA 258]
Preventing Employee Apathy [THA 258]
How do you prevent apathy in your business? We know hiring is a crucial component in setting your culture the right way, but culture isn’t a set it and forget it concept. In this episode, learn some important tactics my panel uses in their businesses to keep a pulse on their people.
remarkableresults.biz/a258
Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]
Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]
Consider this episode a blitz round table with Joe Register, Vice-President Emerging Technologies at the AutoCare Association, we are discussing, emerging technology, ADAS, electrification, the Right to Repair Act and more. Vehicles have never been more connected and complicated than now and it’s critical to pause and learn about the intricacies involved.
remarkableresults.biz/e708
Why We Are Better Than The Car Dealerships [THA 257]
Why We Are Better Than The Car Dealerships [THA 257]
It’s time to shift your perspective from “we are the alternative to the dealerships” to “the dealerships are the alternative to us.” Are we making enough buzz about the benefits of independent repair shops? My panel shares their perspective and offers real testimonials from customers on their experience at the dealerships.
remarkableresults.biz/a257
What Type of Training Works for You? [RR 706]
What Type of Training Works for You? [RR 706]
Training, training, training. We can’t talk enough about the importance of training and how it’s changed due to COVID-19 along with smarter trends on virtual. How has free virtual training impacted the industry? What are the pros and cons to live training and virtual training? What can we do to encourage more people to get training? And another thought …. What is your commitment to training in the new year?
remarkableresults.biz/e706
Recovering From a Wrong Service Advisor Hire [THA 256]
Recovering From a Wrong Service Advisor Hire [THA 256]
As an owner, it can be easy to want something to work out so much, you become blind to certain red flags. You also worry about the production of your business if you let someone go. What should you do? My panel shares their experience with a wrong service advisor hire and how they recovered.
remarkableresults.biz/a256
Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
Culture is a common buzzword in our world. But did you know every organization has organic culture no matter what? If you’re not consistently developing and working on your culture, it will churn on its own and slip from your fingertips. What’s the cultural vibe in your business?
remarkableresults.biz/a255
Are You Getting Value From Your Training Dollars? [THA 254]
Are You Getting Value From Your Training Dollars? [THA 254]
We preach on this podcast that the investment in training is everything to you and your business. However, are you receiving the training in the proper way? We are taking a deeper dive into what training should be, and how to learn effectively. You might think those are simple concepts you can skip over, but trust me, this episode will change your perspective.
remarkableresults.biz/a254
Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]
Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] 079]
Guest Host and Shop Tour with Leigh Anne Best and Bill Hill from Mighty Auto Pro in Medina, OH speak to the power and value of private training for their technicians. Pick up some very smart ideas during the shop tour of this 17 bay legacy facility.
remarkableresults.biz/aw079
Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]
Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]
Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK
Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. See or hear a tour of his three Mobile Diag Vans.
remarkableresults.biz/aw078
Catching Up With Your Mentor [RR 680]
Catching Up With Your Mentor [RR 680]
Mentoring is a special relationship that grows between two individuals and also within themselves personally. With me is Jim Morton and Brandon Steckler: Mentor and Mentee. We all know when you teach you learn, but did you also know the best mentor never responds to a question with an answer? In this episode Jim and Brandon discuss the essence of mentorship. They also agree that going back to the basics is the simplest and often overlooked foundation for any successful diagnostician. I bet you are not surprised!
remarkableresults.biz/e680
Behind the Scenes: New Shop Retrofit/Remodel [CC 097]
Behind the Scenes: New Shop Retrofit/Remodel [CC 097]
With me is Carl Hutchinson from Complete Automotive in Springfield, MO, He showcases his second location that is almost ready for the grand opening. With any remodel, there were some hidden challenges and extra costs but Carl was able to meet those roadblocks and adapt in order to keep the construction going. If you’re considering a second location but don’t have the insights or ideas to retrofit a building from the ground up you’ll love this how-to episode. Imagine how tough it was with delays and spiraling costs of building materials.
remarkableresults.biz/cc097
Dynamic Automotive: 6 Years Later [RR 662]
Dynamic Automotive: 6 Years Later [RR 662]
This episode was recorded live at Dynamic Automotive’s 25th year anniversary with owners Jose Bueso, Lee Foreman, and Dwayne Myers. Like so many other businesses, it all started in a garage with some tools. With 5 locations, it has grown in every way possible, including creating a strong leadership team. Listen carefully as Jose, Lee, and Dwanye give valuable insight on how they expanded logistically and internally.
This partner team was on the second episode released in March 2015. This is a long-awaited update. Thanks to Jose, Lee, and Dwayne for believing in the concept of aftermarket podcasts so long ago.
remarkableresults.biz/e662
Make Price Irrelevant [THA 228]
Make Price Irrelevant [THA 228]
Everyone strives to implement good customer service. But what about creating an exceptional customer experience?
Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter, what is going to push you to remember the experience? Have you asked your customers if you are meeting their expectations? In this episode find out how to elevate your business and culture.
Satellite Location with Tom Grady [RR 649]
Satellite Location with Tom Grady [RR 649]
So many shop owners want to expand their business but oftentimes have a hard time finding a second location to purchase. You can wait years before a business location becomes available. And sometimes you find the land but building from the ground up isn’t an option for your budget. Have you ever thought about a satellite location?
Tom Grady is in the process of opening his satellite location a few miles away from his current shop. Find out how and why he did it in this real informative episode. https://remarkableresults.biz/e64