Behind the Scenes: Hudson Family Trifecta Awards [RR 797]
Get a behind the scenes interview with Kristi and Donnie Hudson on their trifecta award winning year in 2022 as the NAPA AutoCare Shop Owner of the Year, Women in Auto Care Female Shop Owner of the Year and AAPEX Shop Owner of the Year. Jason Rainey and Joelle Pollak from NAPA AutoCare also join the conversation.
remarkableresults.biz/e797
Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]
Guest Host and Shop Tour with Demeny Pollitt, Girlington Garage, South Burlington, VT. Demeny believes in a transparent business and lists her labor rates and menu prices on her website.
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Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790]
We are live at ASTE 2022, sponsored by Shop-Ware, and I’m sitting with Tiffany Scherado and Lorraine Klein, two female shop owners, and we discuss transmissions, training, and the female perspective. They are also members of Amazing Women in Automotive.
remarkableresults.biz/e790
Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]
Learn about the national automotive aftermarket fundraiser for a breast cancer vaccine, where every dollar raised goes to vaccine research. This grassroots program has raised over $1.4 Million, and it is so easy to participate. www.brakesforbreasts.com. Join many other shop owners throughout north America and support this cause that is into phase one clinical trials.
Listen and view episode notesHairdresser Turned Shop Owner – Danielle Vila [RR 754]
Are hairdressers the new untapped resource for our industry? How does a hairdresser in San Francisco become an automotive shop owner in Las Vegas? What can we learn from the intimacy between a hairdresser and the client? I’m with Danielle Vila at the 2022 Elite Invitational, stay tuned, you won’t want to miss this episode. We discuss business, hair care tips, and a few laughs in between.
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Listen and view episode notesSurvey Says [RR 753]
Did you know a simple survey gathers valuable input from your customers about your business? It’s time to tap into the customer’s viewpoint by listening to what they want. Your customer’s input is a great source for your marketing plan. Find out how many survey responses give you a good sampling. Get info on conducting your own survey with links on the show notes page.
remarkableresults.biz/e753
Listen and view episode notes“Vision, KC Is My Happy Place” [RR 743]
Candice and Jesse Beuttenmuller come every March from WaKeeney, KS. to the Vision KC Hi Tech Expo. Vision KC, they say, is their Happy Place, therefore shutting down the shop to attend. Their town is so small it doesn’t even have a stoplight! Since we recorded the episode they changed the name of their business to ‘Old 40 Auto Care’. We also discuss the importance of communication with their customers. As a side note, we had a lot of laughs and fun while recording this episode.
remarkableresults.biz/e743
Listen and view episode notesGrowing Through Mergers and Acquisitions – Amanda Drake [AW 102]
Guest host and a shop tour with Amanda Drake, C & C Automotive, Augusta, GA. Amanda is passionate about growth through mergers and acquisitions. Take a tour of their 15,000 ft location which was a strip mall.
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Listen and view episode notesKnow Your Strengths [THA 268]
How well do you truly understand yourself and the people you work with? Are you going beyond the surface-level interactions and diving into personal development? In this Town Hall Academy, my panel not only discusses the different strength finder assessments but also the ‘why’ that drives and motivates different personalities within your business. A very important episode.
remarkableresults.biz/a268
Listen and view episode notesOut with the Old, in with the New [AW 095]
Guest hosts and shop tour with Rich and Linda Brauer, 59 Auto Repair, Plainfield, IL. They’ve been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying “that is the way we’ve always done it.”
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Listen and view episode notesHusband and Wife Accountability Partners [RR 724]
Darrin and Ginger Barney are a powerhouse husband and wife team both at home and in their business. It’s not always smooth sailing when you work with your spouse. Many of you know that. Find out how they make it work and their advice to spouses considering working together.
remarkableresults.biz/e724
Listen and view episode notesFinancial Help For Your Team [THA 262]
Where did you learn about finances? Did you learn it from your parents? Finances are one of the most important elements in our lives, yet most of us never really understand it or discuss it with our spouses or employees. Listen to 3 shop owners that make finances a part of the conversation in their business and for their people.
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Listen and view episode notesThe Joy of Hiring [RR 716]
How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best because you are desperate to fill a position? It’s time to take proven methods and guidance with Maylan Newton’s book “The Joy of Hiring”. You’ll also hear from a shop owner that implemented the concepts from this book into her hiring routine. She says it has completely changed her process and improved her hiring skills.
remarkableresults.biz/e716
Listen and view episode notesFather Daughter Teams [THA 259]
If you’re lucky enough to work with family, you know how special it is to have their support and passion. But inserting a family member into a business takes work to maintain a healthy culture. In this episode, you’ll hear from the perspective of two father-daughter teams and how they successfully made the transition.
remarkableresults.biz/a259
Listen and view episode notesWhy We Remodeled [AW 085]
Why We Remodeled [AW 085]
Guest host and shop tour with Gilda Dyckman, Cars Automotive & Muffler, Redondo Beach, Ca. Get an inside look at two remodeled buildings and find out why they rebranded their name.
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Listen and view episode notes29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]
29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]
Guest host and shop tour with Ashlan Kaplan, Cannon Auto Repair, Cannon Falls, MN. Find out what Ashlan Kaplan is doing to successfully take over her father’s business.
remarkableresults.biz/aw084
Listen and view episode notesBig Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083]
Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083]
Guest hosts and shop tour with Candice and Jesse Beuttenmuller, TJ’s Alignment and Repair, WaKeeney, KS. How does a business survive in rural America where the population in the county is 2800 within 900 square miles. Find out how they make it work. They even have a business coach.
remarkableresults.biz/aw083
New Leadership Team at ASCCA [RR 699]
New Leadership Team at ASCCA [RR 699]
At AAPEX 2021 I caught up with the new Leadership team at ASCCA the Automotive Service Councils of California. I’ve known so many industry leaders who make ASCCA a great organization. I have the incoming and the outgoing president to talk about the future and a wide perspective on the power and value of association membership. Remember great things happen when we work together and my panel of ASCCA members is here to encourage you to get involved.
remarkableresults.biz/e699
Listen and view episode notes“I Stopped Micromanaging” Becki McGinnis [AW 082]
“I Stopped Micromanaging” Becki McGinnis [AW 082]
Guest host and shop tour with Becki McGinnis as she discusses why “letting go” is essential if you want your business to grow. Your employees take care of your customers and as an owner, you take care of your employees. It’s time to allow your employees to do the job they were hired to do.
remarkableresults.biz/aw082
Listen and view episode notesLife Happens, How Do You Handle It? – Maryann Croce [AW 080]
Life Happens, How Do You Handle It? – Maryann Croce [AW 080]
Guest Host and Shop Tour with Maryann Croce from Croce Transmissions in Norwich, CN also coach and consultant at Small Biz Vantage.com Not only will we have a virtual tour of Croce Transmissions but speak to the challenges when ‘Life Happens’ and doesn’t go as planned. The question: ‘How Do You Handle it?”
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Listen and view episode notesScheduling Work Flow [THA 248]
Scheduling Work Flow [THA 248]
We are living in the “new normal.” For anyone who wants things to go back the way they were pre-pandemic, you’ll be waiting a long time. Professionals everywhere are feeling the impact of shipping delays, short staff, and pricing. Our industry is no exception and efficient workflow has never been more critical. Clear communication and expectations between employees and customers is step one. In this episode, my panel shares their own experiences with scheduling workflow. Listen for some smart ideas start implementing small changes in your business that will have a lasting impact.
remarkableresults.biz/a248
Listen and view episode notes“Give Me 10” Internship Program – Sue Dickson [RR 689]
“Give Me 10” Internship Program [RR 689]
Did you know donating 10 hours a week of your time can make a difference in a student’s life? In this episode, Sue Dickson explains a simple internship program coined “Give me 10.” 10 hours a week divided into 5 days. We all can spare that time, especially when it can blossom into a new technician in our industry. It sets an example for your community, their parents, and your business culture. Don’t assume that someone else will do it. You must act. Call or stop by your local high school. Sue explains the how and why.
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Listen and view episode notesAnxiety Disorders at Work [THA 246]
Anxiety Disorders at Work [THA 246]
Anxiety: we all know it and we all experience it. If you’re tuning into this episode you’re probably hoping to find a quick fix to handle anxiety. My panel does cover best practices when you’re in an anxious state, but they also dive deeper into what causes anxiety in the first place. The majority of the time it is self-induced. It’s time to open your mind and view anxiety from a different perspective.
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Listen and view episode notesTina Erickson on Brand Equity and Tour of Her Shop [AW 075]
Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]
Listen and view episode notesCreating Lifetime Customers – Brittany Schindler [RR 684]
Creating Lifetime Customers [RR 684]
Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for customers. Keep listening and brainstorm what you could change in your business.
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Listen and view episode notes