The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here

Discover and Search the Complete Content Libary

Search the Complete Library

Remarkable Results Logo July 2022 Black
THA Logo for Website v1
FTR - For the Record Open Mic
Aftermarket Weekly Trans Shadow

In Abeyance

Transforming Your Repair Shop to Professional Auto Service Center [THA 412]

Dec 20, 2024

How Manufacturers Are Supporting Auto Repair Professionals [RR 1017]

Dec 20, 2024

Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]

Dec 17, 2024

Will Automotive Certifications Reshape Insurance Policies? [THA 411]

Dec 13, 2024

Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]

Dec 13, 2024

The Cost Of Wanting To Be Right: Finding Balance in Business and Life [RR 1014]

Dec 10, 2024

Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]

Dec 3, 2024

Why Your Customers Might Be Lying (and How Neuromarketing Can Help!) [THA 409]

Nov 29, 2024

Education and Training: Staying Ahead of the Curve [RR 1011]

Nov 29, 2024

Modern Customer Engagement In Auto Service [RR 1010]

Nov 26, 2024

Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]

Nov 23, 2024

The Real Horsepower Behind Automotive Influencers [THA 408]

Nov 22, 2024

Embracing Modern Equipment and Education [RR 1009]

Nov 22, 2024

The Triple Threat: Mastering Three Labor Rates [RR 1008]

Nov 19, 2024

Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112]

Nov 16, 2024

Embracing Regret: Learn and Grow From Past Mistakes [THA 407]

Nov 15, 2024

Embrace Peer Reviews: Upgrade Your Business [RR 979]

Nov 15, 2024

How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]

Nov 12, 2024

Strategies for Streamlining Workflow [THA 406]

Nov 8, 2024

From Military Discipline to Automotive Leadership [RR 1005]

Nov 8, 2024

Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]

Nov 5, 2024

Automotive Einsteins: Thinking Under the Hood [FTR 110]

Nov 2, 2024

To Your Health [THA 405]

Nov 1, 2024

Rising Car Theft and Licensing Challenges [RR 1003]

Nov 1, 2024

Shift Happens: Pro Tips on CVT Maintenance and More! [RR 1002]

Oct 29, 2024

Using Your Transferable Skills to Become a Better CEO [FTR 109]

Oct 26, 2024

From Daily Training to Daily Wins: Motivating Your Team [THA 404]

Oct 25, 2024

Planting a Copper Beech Tree: Preparing for the Next 150 Years [RR 1001]

Oct 25, 2024

The Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]

Oct 22, 2024

“I’m Just One of the Guys!” Being Seen Beyond Gender and Ethnicity [FTR 108]

Oct 19, 2024

The Invisible Paycheck: Retention Strategies Beyond Pay [THA 403]

Oct 18, 2024

Ego Death and Leadership: Redefining Success [RR 999]

Oct 18, 2024

A Hands on Adventure: Uncovering An EV Battery! [RR 998]

Oct 15, 2024

Shop Owners to the Rescue: Friends First, Competitors Second [THA 402]

Oct 11, 2024

Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]

Oct 11, 2024

Transitioning A Family Business To A Third Generation Leader [RR 996]

Oct 8, 2024

Mastering Gross Profit: Real World Stories from Shop Owners [THA 401]

Oct 4, 2024

Global Perspective: Shop Owners Trip to China [RR 995]

Oct 4, 2024

Securing the Future: Insights from NASTF [RR 994]

Oct 1, 2024

Flat Rate Pay: Controversies and Alternatives [FTR 105]

Sep 28, 2024

All Shop Owners Know Something That Other Owners Don’t Know! [RR 993]

Sep 27, 2024

Leadership Deep Dive: Styles, Blind Spots, and Solutions [THA 400]

Sep 27, 2024

Bruised, But Battle Hardened Business [RR 992]

Sep 24, 2024

Do You Have A No Culture, Culture In Your Business? [THA 399]

Sep 20, 2024

The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]

Sep 20, 2024

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

Mar 30, 2020

Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.“He is ‘just a car guy’ with lots of…

Financial struggles. Gain Control of your Finances [FTR 090]

Mar 26, 2020

With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the…

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

Mar 16, 2020

Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click HERE. Institute for Automotive Business Excellence website.   Talking Points: Re-thinking parts margins based on pricing transparency from online parts sellers He doesn’t like…

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

Mar 9, 2020

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician…

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

Mar 2, 2020

Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin’s previous episodes HERE. Key Talking Points: myASE renewal app is now branded ASE Renewal APP One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board www.aserenewalapp.com Certify without going to a testing…

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

Feb 24, 2020

Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career…

Bob Greenwood on Billed Hours Per RO [FTR 085]

Feb 17, 2020

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…

Ben Johnson – The Power of WHY [FTR 084]

Feb 10, 2020

Ben Johnson, Director, Project Management, Mitchell 1 Key Talking Points: Some companies challenges is its own success Business start with a vision and a why Over time we tend to not focus on your why but our what If you look at your competition and feel you have to duplicate or mimic what they are…

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

Feb 3, 2020

With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder…

Steve Finzel – Too Many Fluids [FTR 082]

Jan 27, 2020

Steve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve’s previous episodes HERE. Talking Points So many transmission fluids Low viscosity and…

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

Jan 19, 2020

FTR 081 Brian Sump – Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works…

Matt Fanslow – Helping Local Shops [FTR 080]

Jan 13, 2020

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also…

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

Jan 6, 2020

Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He…

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

Dec 30, 2019

Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket’s premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record. Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of…

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

Dec 23, 2019

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also…

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

Dec 16, 2019

FTR 076 Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

Dec 9, 2019

FTR 075 Bill Hill – Yearly Bonus is All About a Commitment to Training

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

Dec 2, 2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

Nov 25, 2019

FTR 073 Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

Nov 18, 2019

FTR 072 Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

Nov 11, 2019

FTR 071 Mike Davidson – Wage and Hour Laws – Don’t Ignore This

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

Nov 4, 2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

Oct 28, 2019

FTR 069 Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

Oct 21, 2019

FTR 068 Ron Ipach – Close Your Shop and Go Get a Job

FTR 067: Rick White – Change Your Life and Your Business

Oct 14, 2019

FTR 067 Rick White – Change Your Life and Your Business – Get To Training

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

Oct 7, 2019

FTR 066 Carm Capriotto – Struggling Shops and The Rule of Holes

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

Sep 30, 2019

FTR 065 Bill Haas – Never Let a Third Party Influence Your Profit Structure

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

Sep 23, 2019

FTR 064 Mike Davidson – An Idea on Where to Find Apprentices for Your Shop

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

Sep 16, 2019

FTR 063 Matt Fanslow – What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hot

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

Sep 9, 2019

FTR 062 Rena Rennebohm -Stop Hiring Me To Fix Your Business From the Front Counter

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

Sep 2, 2019

FTR 061 Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

Aug 26, 2019

FTR 060 Jeff Rudnick are Cooperatives in Our Future.
Consider economies of scale to save money and own your brand and control your marketing.

FTR 059: Greg Buckley on LYFT

Aug 19, 2019

Greg Buckley on Lyft

Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from it and what should you know.

FTR 058: Tomi Oliva – Would You Work For You?

Aug 12, 2019

FTR 058 Tomi Oliva- Would You Work For You?

Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment is. He reminds you that it is the little things that matter.

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

Aug 5, 2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program

I’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong program that is nearing the $1M donation milestone. I feel it may happen soon. This year could be the year B4B hits this huge goal.

My respect and admiration for Laura Frank and Leigh Anne Best, who started brakes for breasts with a hand full of shops in the state of Ohio. Two lady service professionals have created a jewel of a program that continues to grow in support and influence in the industry. The program is Brakes For Breasts and it happens every October. Laura and Leigh Anne are independent service professionals and therefore know your business and can relate to the value Brakes For Breasts can bring to your business and for cancer research.

Total donated to Dr. Vincent Touhy at the Cleveland Clinic for his research on a Breast Cancer Vaccine is $747,771, since 2011. The $1M milestone is not too far away and to get there, your help is needed. www.brakesforbreasts.com is where you can sign up.

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

Jul 29, 2019

Justin Barrett – Hard Talk on Areas of Improvement for Independents

Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators.

Justin Barrett will hit a few nerves as he asks you to take a look at your facility through the lens of the customer. And if you are not requiring 80 hours of training for your people, according to Justin, you are not keeping pace. He’ll also tell you why and how he closes and takes his team to train at venues like Vision in Kansas City.

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Jul 22, 2019

FTR 055 Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business.

FTR 054: Roy Schnepper – ASA Behind the Scenes

Jul 15, 2019

ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

Jul 8, 2019

Do You Know The Exact Source of Your Marketing Efforts?

Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine which give you the greatest return. She has a few great ideas on how to do it and why tracking and the numbers has helped her marketing investment pay dividends for her.

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

Jul 1, 2019

Build Your Bench – and Be a Proactive Recruiter.

Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

Jun 24, 2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

Jerry Holcom from S & S Service Center in Kansas City, MO is a co-founder of Vision and current President of the Midwest Auto Care Alliance wrote in his latest presidents message about his concern for commitment and professionalism

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

Jun 17, 2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling

Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the promotion of professional wrestlers to aftermarket shops. Matt likes to look outside the industry to learn and see new things. A stretch in thinking, I don’t think so. I know one thing, this rant will make you think.

FTR 049: Tom Lambert – Discount Model Marketing

Jun 10, 2019

Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

Jun 3, 2019

Our Technicians Are Car Doctors

Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. If there was ever a time to embrace ASE it is now. The high tech world of the automotive creates the need for highly trained technicians and through ASE certification allows us to differentiate ourselves and improve our image.

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

May 27, 2019

Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and knows what it takes to turn ordinary service professionals into top performers