Here are the two most recent episodes

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

Jul 29, 2025

This episode dives into the real challenges of technician retention and why it’s time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged.
remarkableresults.biz/e1050

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Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

Jul 25, 2025

This episode features Brakes for Breasts co-founders Leigh Anne Best and Laura Frank, along with Cleveland Clinic researcher Dr. Justin Johnson, as they celebrate the automotive industry’s role in raising over $2 million for breast cancer vaccine research. They share the initiative’s grassroots beginnings, its 100% donation to research model, and provide an update on the vaccine’s progress, highlighting the completion of Phase One trials and the upcoming launch of Phase Two.

A key highlight of the campaign: During October, independent auto repair shops across the U.S. offer free brake pads to customers. For every brake service performed, the customer receives their brake pads at no cost and only pays for labor and other parts. In turn, each participating shop donates 10% of the brake service total to the Cleveland Clinic Breast Cancer Vaccine Research Fund.

The episode also shares the inspiring story of Jennifer Davis, the first vaccine recipient, and encourages more shops to get involved in this unique, community driven fundraising effort that’s helping fuel groundbreaking research
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Using My Dashboard to Find Trends [THA 317]

Mar 2, 2023

Dashboards are a valuable tool for businesses as they provide a quick and easy way to visualize and analyze key data and metrics in real time. Hear from two shop owners as they discuss how dashboards improve decision making, increase productivity, and enhance collaboration and accountability with your team. 
remarkableresults.biz/a317

Stop Stopping Progress [RR 827]

Feb 28, 2023

Recorded Live at the 2023 Institute Summit, Tim Chakarian and Johanna Reichert explain why you should ‘stop stopping’ and the biggest change and growth in your business comes from within. 
remarkableresults.biz/e827

4 Day Work Week and Our Own App [AW 146]

Feb 25, 2023

Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven’t looked back. They also have an app for their shop with benefits to customers. 
remarkableresults.biz/aw146

Forecasting Your Future [RR 826]

Feb 24, 2023

The future is here, consolidation is already happening. The middle-level shops will now be at the bottom end of the bell curve. What are the trends at the OEM level? Is Uber/Lyft the fleet of the future? What is the outlook of the changing service aftermarket? Recorded Live at the 2022 Institute Summit, Michael Smith, Brian Bates, and AJ Nealey discuss the future; it is happening sooner than we think. 
remarkableresults.biz/e826

Surviving a Health Scare [THA 316]

Feb 23, 2023

You never know when something can and will happen to your health. Do you have a written contingency plan in place for your family and business? Are you maintaining your body like you teach your customers to maintain their vehicle? Join 3 shop owners as they discuss personal health scares, outcomes, preventions, and planning for if and when something happens.
remarkableresults.biz/a316

A Crisis is Rarely a Motivator for Change: Why Wait? – Chip Eichelberger [RR 825]

Feb 21, 2023

Did you know most people will die from a preventable disease? 42% of the first symptom of heart disease is sudden death. How much time are you spending on your most valuable asset, yourself? Are you investing in the health of your employees? Everyone thinks they have an infinite amount of time until something happens. Recorded Live at the Institute Summit, Chip Eichelberger discusses actionable solutions to create a healthier lifestyle. It’s never too late to make a small difference in your life. 
remarkableresults.biz/e825

An Update: Mobile Diag and Training [AW 145]

Feb 18, 2023

Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144

What is OSHA Looking For? Ignorance is Not an Excuse. [RR 824]

Feb 17, 2023

Regarding workplace safety and HR compliance, 85 – 90% are not compliant across America. To be non-compliant could cost your business. OSHA will interview your employees. Are you inspecting your lifts yearly? Does your team have access to SDS sheets (Safety Data Sheets). Are you giving all your employees access to your safety program? OSHA is ramping up stricter enforcement procedures. Invest in an annual walk of your shop from an OSHA consultant and get the accountability you need to prevent huge fines.

Prepare Your Business for Sale [THA 315]

Feb 16, 2023

Did you know 80% of small businesses do not survive the departure of the current owner? When is the right time to prepare your business for sale? The day you opened your business! How do you maximize your selling price? Is there a simple way to quickly valuate your business? Hear from 3 business coaches on the importance of properly planning your business for sale. 
remarkableresults.biz/a315

Will You Give 10 Hours to an Auto Tech Student? [RR 823]

Feb 14, 2023

How can 10 hours bridge the gap between the classroom and the workplace? Sue Dickson created an internship program called ‘Give Me 10’ that provides 10 hours at a local shop spread out over 5 days. It allows both the shop owner and student to see if the automotive industry is the right career path. This program currently serves 75 students and has collected over 458K in grants. It starts with an idea and passion for connecting students to the automotive industry. 
remarkableresults.biz/e823

Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]

Feb 11, 2023

Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144

Don’t Base Your Success On Probability – Ken Zanders [RR 822]

Feb 10, 2023

“There are many roads you can follow, but there may only be one road that leads to the right way.” Industry trainer Ken Zanders opens this episode with a story about ‘When Harry Met Ken,” a spoof on the movie “When Harry Met Sally.” Ken describes his technician friend, Harry, who is always looking for a quick fix without gathering the full information. Too often when facing a diagnostic problem or challenge in the shop, we jump to the quick fix to speed through the day. How do we apply ‘slow down to speed up’ in our daily lives?
remarkableresults.biz/e822

Core Values: Know Them, Live Them [THA 314]

Feb 9, 2023

How do you stop having a job and start having a business? It all begins with the foundation of core values. Don’t ‘thesaurus’ your way to writing them down once on a piece of paper. Your core values are the essence of who you are and what you stand for. And guess what? Your company’s core values involve your entire team too. 
remarkableresults.biz/a314

Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]

Feb 7, 2023

How has Matt Lachowitzer been able to expand his multi store business while maintaining the culture within it? How did his team support each other through the sudden passing of a key manager? It all starts with building better people. So how do you do that? How do you find those unicorns that want to grow with your company and lead better lives themselves?
remarkableresults.biz/e821

Right to Repair Momentum – Rob Merwin [AW 143]

Feb 4, 2023

On Record with Rob Merwin with an update to the Right to Repair Act in 2023 and a recent John Deere agreement.
remarkableresults.biz/aw143

How to Give Critical Feedback – Dr. David Weiman [RR 820]

Feb 3, 2023

There’s an art to giving and receiving critical feedback properly. Join Dr. David Weiman as he dives into the psychological background of what happens when people feel criticized. He also explains common mistakes and practical tools to apply for an effective and efficient conversation. 
remarkableresults.biz/e820

Aftermarket Radio Network 2023 Forecast [THA 313]

Feb 2, 2023

Recession is the main topic for everyone as we enter into 2023, almost 3 years post-pandemic. The Aftermarket Radio Network has collaborated together to offer their forecast for the year. Consider this your ‘one stop podcast player’ to hear insights from an accountant, technician, business coach and marketing perspective. Together, we continue to Advance the Aftermarket. 
remarkableresults.biz/a311

Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]

Jan 31, 2023

Recorded Live at the Transformers Summit with Nichole Bennecoff, Subie Guys, Traverse City, MI. Find out how growing her business helped reignite her passion for the industry. 
remarkableresults.biz/e819

Benefits of Toastmasters – Craig O’Neill [AW 142]

Jan 28, 2023

On Record with Craig O’Neill. Craig discusses the benefits of joining Toastmasters. Toastmasters is a nonprofit educational organization that teaches public speaking and leadership skills through a worldwide network of clubs. Through Toastmasters you’ll listen better, communicate more effectively, and lead teams and conduct meetings with confidence. 
remarkableresults.biz/aw142

Being Married to a Shop Owner: Spouse Perspective [RR 818]

Jan 27, 2023

What is it like being married to a shop owner and having your own career outside of the automotive industry? Recorded Live at the Transformers Summit, we are with Joe Bennecoff, husband of shop owner Nichole Bennecoffe, and Jennifer McHugh, wife of shop owner Patrick McHugh. It’s time to hear from the spouse’s perspective. 
remarkableresults.biz/e818

Service Advisor Overload: Part 2 [THA 312]

Jan 26, 2023

We are on Part 2 of our Service Advisor Overload discussion because we couldn’t fit it all into 1 episode! Did you know most shops are missing $300-500k in gross profit dollars because their service advisor doesn’t have the time to tap into those dollars? You must build a wall of support around your service advisor.
remarkableresults.biz/a312

Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]

Jan 24, 2023

Recorded Live at the Transformers Summit with Aftermarket Radio Network host, Hunt Demarest, CPA at Paar Mellis and Associates and host of the Business by the Numbers Podcast. Hunt’s firm specializes in automotive repair clients and he gives us an inside scoop on common new client questions and concerns as well as some behind the scenes about his podcast!
remarkableresults.biz/e817

Extended Car Warranties – Greg Buckley [AW 141]

Jan 21, 2023

On Record with Greg Buckley. Greg discusses extended car warranties. You must educate your customer!
remarkableresults.biz/aw141

Finding Technicians Part 2 – Chris Lawson [RR 816]

Jan 20, 2023

Chris Lawson is back for Part 2 of our discussion about finding technicians in our industry. This episode focuses on the advanced strategies for finding technicians on Indeed and Facebook. Do you require a resume on Indeed? Find out why you shouldn’t!
remarkableresults.biz/e816

Advice For New Shop Owners [THA 311]

Jan 19, 2023

If you’re thinking about transitioning from employee to shop owner, this episode is for you. Instead of guessing your way through the transition, let the Aftermarket Radio Network be your free library of industry peers across the country help you get started the right way.
remarkableresults.biz/a311

Ask Ortho – Eric Turkington and Kim Conti [RR 815]

Jan 17, 2023

Let’s talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask ‘Hey Ortho’ to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of Growth, and Kim Conti, Vice President of Product, as they discuss Ortho, the next high tech tool for the automotive industry. 
remarkableresults.biz/e815

Used Car Market – Lauren Fix [AW 140]

Jan 14, 2023

On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance. 
remarkableresults.biz/aw140

Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]

Jan 13, 2023

Recorded Live at the 2022 Transformers Summit with Chris Chesney, Training and Organizational Development at Repairify. Chris takes the common phrase, “I don’t know what I don’t know,” and flips it to “I don’t know THAT I don’t know.” With today’s technology expanding the way it is, there is too much information to memorize and know every piece of knowledge when it comes to car repair. How can we change the way technicians learn? How can we prove their understanding besides a certificate or course completion?
remarkableresults.biz/e814

Forget the Past: Focus on the Future [THA 310]

Jan 12, 2023

“Forget the Past: Focus on the Future”…sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of the automotive industry. 
remarkableresults.biz/a310

A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]

Jan 10, 2023

With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your steps for customer service?
remarkableresults.biz/e813

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