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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts

Jun 19, 2018

RR 336: Bogi Lateiner “On the Road” with the ’57 Chevy Montage

Jun 15, 2018

THA 071: Underutilized Shop Management Systems (SMS)

Jun 13, 2018

RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers

Jun 12, 2018

RR 334: Deb and Craig Van Batenburg from ACDC – Part 2

Jun 8, 2018

THA 070: Business Coaches LAB – Leadership

Jun 6, 2018

RR 333: Keith Benline & Jeremy O’Neal – 10 Steps to a $1M Shop

Jun 5, 2018

RR 332: Mort Schwartz – Legacy Interview

Jun 1, 2018

THA 069: Workshop – Service Advisor Roleplay – Part 1

May 30, 2018

RR 331: Kelly Bennett – ‘Kelly The Coach’

May 29, 2018

RR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive Technology

May 25, 2018

THA 068: Why Just In Time Learning is Bad For Your Business

May 23, 2018

RR 329: Tom Ham Part 2 – Automotive Management Network

May 22, 2018

RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt

May 18, 2018

THA 067: Your Ideal Customer Part 2 – Training Your Team To Embrace Your Avatar

May 16, 2018

RR 327: Prepare to Change – O’Neal – Barrett – Cloutier

May 15, 2018

RR 326: Sherri Stock from InMotion Auto Care

May 11, 2018

THA 066: Periodic Motor Vehicle Inspections

May 9, 2018

RR 325: Cecil Bullard on Succession Planning

May 8, 2018

RR 324: Finding Momentum and Camaraderie in the Canadian Aftermarket

May 4, 2018

THA 065: Your SMS Data – Who Controls It?

May 2, 2018

RR 323: Jennifer Filzen from Rock Star Marketing

May 1, 2018

RR 322: The Future Shop – A Business Coach Perspective – Haas & Greenwood

Apr 27, 2018

THA 064: Workplace Organization the 5S Method

Apr 25, 2018

RR 321: Association Membership More Important Than Ever – Round Table Vision 2018

Apr 24, 2018

RR 320: Kathleen Jarosik from Xpertech Auto Repair

Apr 20, 2018

THA 063: Making Business Partnerships Work

Apr 18, 2018

RR 319: ASA Northwest – Jobst, Smith, Kelley

Apr 17, 2018

RR 318: Ryan Kooiman, Jeff Masterman & Jerry Bishop from Standard Motor Products Training

Apr 13, 2018

THA 062: Come Backs – Prevention, Reputation and the Cost

Apr 11, 2018

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The BACK CATALOG - Listed By Most Recent

Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064]

11/04/2025

Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457]

10/31/2025

Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]

10/28/2025

Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]

10/24/2025

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025