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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

Aug 2, 2022

Finding Success in an Auto Repair Complex [AW 116]

Jul 30, 2022

How Partnerships Work [RR 766]

Jul 29, 2022

Why Do a Repair Order Audit? [THA 286]

Jul 28, 2022

What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]

Jul 26, 2022

Helping the Community Deter Converter Theft [AW 115]

Jul 23, 2022

My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]

Jul 22, 2022

Identify Your Ideal Customer [THA 285]

Jul 21, 2022

Processes: The Pulse of Your Business – Randy O’Connor [RR 763]

Jul 19, 2022

Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]

Jul 16, 2022

Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762]

Jul 15, 2022

Are You Selling Customer Experience or Price? [THA 284]

Jul 14, 2022

The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]

Jul 12, 2022

Growing Pains with Jim Shukys [AW 113]

Jul 9, 2022

How To Build Relationships with Students and Schools [RR 760]

Jul 8, 2022

The Extreme Value of a ‘SWOT’ for your Business [THA 283]

Jul 7, 2022

A Collective Think Tank – Marconi – Murphy – Morrill [RR 759]

Jul 5, 2022

You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

Jul 2, 2022

Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]

Jul 1, 2022

Incentive Pay Ideas for Technicians [THA 282]

Jun 30, 2022

4 Locations and Growing – Craig Popp [RR 757]

Jun 28, 2022

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

Jun 25, 2022

Do You Have a Customer Avatar? – Daniel Griffith [RR 756]

Jun 24, 2022

Is Your Bathroom Like the Ritz Carlton? [THA 281]

Jun 23, 2022

Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]

Jun 21, 2022

Moving to a New Shop [AW 110]

Jun 18, 2022

Hairdresser Turned Shop Owner – Danielle Vila [RR 754]

Jun 17, 2022

ABC Technician: What Does It Mean? [THA 280]

Jun 16, 2022

Survey Says [RR 753]

Jun 14, 2022

Two Locations, One Campus [AW 109]

Jun 11, 2022

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The BACK CATALOG - Listed By Most Recent

Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064]

11/04/2025

Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457]

10/31/2025

Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]

10/28/2025

Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]

10/24/2025

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025