Here are the two most recent episodes
Lost Keys, Found Revenue: Capitalize on Key Replacement with AutoProPAD G3 [RR 1025]
Explore the profitable opportunity of key cutting and programming for auto repair shops in the automotive aftermarket. With around 25 million keys sold each year, many vehicle owners lose at least one key within the first 15 years of ownership. Matt Fanslow and Scott Gompper highlight the Nitrous AutoProPad G3, simplifying key programming and emphasizing the significant revenue potential within this largely untapped market.
remarkableresults.biz/e1023
Start Simple: A Practical Approach to Implementing Digital Vehicle Inspections (DVI) [THA 418]
This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you’re new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive.
remarkableresults.biz/a417
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Shop New Build with Seth Thorson and Troy Vaninetti [THA 227]
Shop New Build with Seth Thorson and Troy Vaninetti [THA 227]
Whether you’re ready to expand to another location, remodeling an existing building or starting from scratch, construction and breaking ground can be very overwhelming with different challenges based on the location. How do you create and build the shop of your dreams?
Shop owners Seth Thorson and Troy Vaninetti share their experiences and offer advice with what they’ve learned during the process. Take this opportunity to get the wheels turning for a future project.
The CEO Commitment with Mike Bennett [RR 647]
The CEO Commitment with Mike Bennett [RR 647]
As a business owner, are you consciously working towards breaking your own glass ceiling? How do you get the next level mindset, a CEO mindset? In this episode business coach Mike Bennett discusses a unique CEO peer group and coaching program he manages. He has first-hand insights into what it takes to elevate successful shop owners out of daily operations and focus on “what’s next” for their business.
You can find Mike Bennett’s previous episodes on my website remarkableresults.biz
Bill Nalu and Virtual Tour with John Gustafson [AW 56]
Guest host, Bill Nalu, Owner, Interstate Auto Care, Madison Heights, MI and Virtual Shop Tour with John Gustafson owner, Gustafson Brothers, Huntington Beach, CA. Trivia Challenge: In Christopher Nolan’s film Batman, Bruce Wayne drives a Lamborghini Murcielago. In Spanish What does Murcielago mean?
Leadership Series Part 2 with Mike Davidson – What They See [RR 646]
Leadership Series Part 2 with Mike Davidson [RR 646]
We are on part 2 of our Leadership Series with Mike Davidson, shop owner and a John Maxwell Certified Teacher, Trainer, and Coach. In this episode, Mike focuses on the idea that what your employees see is what they will be. It’s time to take a moment and realize your behavior has a long-lasting impact on your leadership influence.
Our Industry Needs a Change [THA 226]
Our Industry Needs a Change [THA 226]
How do we change the mindset of others? Why do owners continue to have the same old thinking that leads to the same old results? Why are technicians leaving the industry? Why isn’t there a draw for an automotive career for young professionals?
If you are listening to this podcast you are making a conscious effort to learn and make a change in your life and your business. How do we get others to follow? In this episode, all these questions and more are discussed by my panel of business coaches. Prepare to be inspired by their passion for change in this industry.
You can find the talking points for this episode and every archived episode on my website remarkableresults.biz
EOS Part 5 – Issues – with Barry Barrett [RR 645]
EOS Part 5 Issues with Barry Barrett [RR 645]
We are on 5 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. Did you know issues aren’t always bad? Sometimes issues can be positive and an opportunity for growth. How many times have “issues” been brought up during team meetings with a discussion that follows but no real solution? In this episode, Barry breaks down how to identify, discuss and solve issues within your business with real-life examples.
You can find Barry’s previous episodes on the EOS system on remarkableresults.biz, just search “Barry Barrett” or “EOS” to find them.
Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]
Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]
I recommend you watch the video so you can see pictures of top-notch employee amenities from JJ’s Auto Care and Kelly’s Auto Repair. Both shops are located in Florida, and with that humid summer weather, you’ll see a refreshing way their tech’s beat the heat!
Showing your employees how much you value them can also be as easy as providing lunch once a week or once a month.
Head to the CarmCast Page on my website remarkableresults.biz or my youtube channel to watch the video and find the key talking points for this episode. You might want to watch previous Carmcasts on lean processes and digital signage!
Chris Chesney and Virtual Tour with Judi Haglin [AW 055]
Guest host, Chris Chesney, Sr. Director Customer Training, Carquest Technical Institute and Virtual Shop Tour with Judi Haglin, Haglin Motors. Denver, CO. Check out the Trivia Challenge: What Brand on April 29, 2004 Closed its Doors? It was the Oldest Automaker.
Taking Your Toolbox Home with Justin Barrett [RR 644]
Taking Your Toolbox Home with Justin Barrett [RR 644]
Justin is the owner of Barrett Automotive and has been trying to pack up his toolbox in the shop for good for the last 11 years. How many other owners out there have trouble leaving the bays?
The temptation is to default to being a technician, you were always most comfortable in that role or to help your team cover the overload. But when you’re a business owner, you have to hang up that hat and put on a different one. Justin shares his struggle.
The key talking points for all episodes reside on my website, remarkableresults.biz
Building Customer Trust [THA 225]
Building Customer Trust [THA 225]
We all know building customer trust takes time and doesn’t happen overnight. So when does it happen? It starts with every single touchpoint you make with your customer.
From marketing to the way your storefront looks, and that first phone call, every interaction inches you further in developing trust. Find out how to polish your business in this must-listen episode.
Technician Outlook with Jake Sorensen- Part 1 [RR 643]
Technician Outlook with Jake Sorensen [RR 643]
Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin?
In this episode, Jake Sorensen breaks down all the classic questions and concerns that arise with apprentice programs. It’s time to stop complaining about a technician shortage, and start becoming the solution. Are you willing to invest in your employees and your business? If so, keep listening. This episode can change your trajectory for the future of your business.
You can find the key talking points for this episode and every episode released on my website remarkableresults.biz
Clint Dudley and Virtual Tour with Pete McNeil [AW 054]
Guest Host Clint Dudley from Shade Tree Auto, Grimes, IA talks about technician pay plans. Check out the Virtual Shop Tour by Pete McNeil from McNeil’s Auto Care, Sandy and Riverton, UT and take the Trivia Challenge
Partnership Agreements with Charlene Parlett [RR 642]
Partnership Agreements with Charlene Parlett [RR 642]
Do you remember when you started your business with your wife or friend as your partner? The upside was blue skies and the horizon was never-ending.
No one plans for partnerships to crumble or marriages ending or an unforeseen death to occur. But what happens when it does? Do you have legal documents in place? No matter what stage you are in owning a business, it is a necessity to plan for the unexpected now, rather than later when emotions and tensions are high. In this episode, Charlene Parlett shares her personal experience with business and marriage so others can avoid the same path.
Find the key talking points for this episode at remarkableresults.biz/e642
Comebacks: Prevention, Reputation and Cost [THA 224]
Comebacks: Prevention, Reputation and Cost [THA 224]
How closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting a mistake, but often times we are unaware a mistake even happened. In this episode, my panel dives into the different scenarios that occur during vehicle comebacks and how to correct them.
You can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a224
Drop the Keys and Fix It [RR 641]
Drop the Keys and Fix It [RR 641]
Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here are my keys, I trust you, fix it and let me know when it’s done” type of customers? In this episode, Andy Bizub and Charlie Marcotte break down the fundamentals of connecting with customers and what that means to your business.
The key talking points for this episode reside at remarkableresults.biz/e641
Improve Your Capabilities and Processes – Get LEAN [CC 090]
Improve Your Capabilities and Processes – Get LEAN [CC 090]
I recommend you watch the video so you can see the incredible organizational strategies Craig Caudill has implemented at Fine Tuned Auto in Erie CO. Use it as a template for your shop. Head to the CarmCast Page or remarkableresults.biz/cc090 to watch the video and find the key talking points for this episode.
Dwayne Myers and Shop Tour with Jonathan Ortiz [AW 053]
Guest Host Dwyane Myers talks about technician career paths. Check out the Virtual Shop Tour by Jonathan Ortiz from Foreign Affairs, Palm Beach, FL and take the Trivia Challenge.
Leadership Series Part 1 with Mike Davidson – Everything Rises and Falls [RR 640]
Leadership Series Part 1 with Mike Davidson [RR 640]
How often do you work on your leadership skills? If you don’t, where do you start? Every business owner knows they need to be strong leaders, but how many are consciously working on it? Mike Davidson, a John Maxwell Certified Teacher, Trainer, and Coach, will be bringing you a 5 part series on leadership during the next few months. In this part 1 episode, Mike breaks down the essence of leadership that you should have in both your personal and professional life. Mike is also a shop owner.
The key talking points for this episode reside at remarkableresults.biz/e640
My Biggest Mistakes [THA 223]
My Biggest Mistakes [THA 223]
In this episode, my panel discusses some of their biggest mistakes they’ve overcome as shop owners. We all wish we could go back in time and fix mistakes from ever happening, but unfortunately, there is no crystal ball for life. Instead, it’s important to reflect and turn it into a learning curve for ourselves and others. Take this opportunity to listen to this giving and transparent episode to perhaps avoid making the same mistakes in your business. Learn from these moments of truth.
The key talking points for this episode reside at remarkableresults.biz/a223
EOS Part 4 Data with Barry Barrett [RR 639]
EOS Part 4 Data with Barry Barrett [RR 639]
We are on 4 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode we discuss data in terms of measurable numbers that give you the pulse on your business. Shop owners often only measure their business success by the number in the bank. And too often shop owners don’t set clear roles, goals and enforce accountability for their team. It’s time to take a magnifying glass to your organization to see where you are.
The key talking points for this episode reside at remarkableresults.biz/e639
Tom Ham and Shop Tour with Eric Henley [AW 052]
Guest Host Tom Ham and Carm celebrate the one-year anniversary of the start of Aftermarket Weekly. Tom also talks about rising prices and keeping your labor rate in tune with rising costs. The virtual Shop Tour by Eric Henley from H-Teck Auto Care in Gray, TN The Trivia Challenge: What Vehicle Won the MotorTrend SUV of the Year award for 2020?
Interesting New Technology with Chris Cloutier [RR 638]
Interesting New Technology with Chris Cloutier [RR 638]
If you love new technology you’re in for a treat! Chris Cloutier discusses the rapid changes in technology and what that means for our industry. If you’re not a fan of new technology, then consider this your opportunity to learn a slice of the future and get on board before it steamrolls you.
New technology is going to happen no matter what, it’s just a question of accepting it and adapting it to your world. The key talking points for this episode reside at remarakableresults.biz/e638
10 Things That Require Zero Talent [THA 222]
10 Things That Require Zero Talent [THA 222]
What makes a person successful? Is it luck? Is it because they are born to be leaders? Can success be taught or learned? Too often we get caught up in the day-to-day grind, we lose focus on the big picture called life. In this episode, we go back to basics and discuss 10 things that require zero talent that EVERYONE can accomplish. Practice each one and you’ll be amazed at the changes that follow.
You can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a222. They make a great meeting agenda.
NASTF Update with Donny Seyfer [RR 637]
NASTF Update with Donny Seyfer [RR 637]
In this episode, we dive into NASTF’s soft launch of the Assisted Immobilizer Reprogramming Service that offers secure repairs when a vehicle’s security system is involved.
Cybersecurity risks are always a top concern and NASTF has collaborated with automakers to close the gap and offer a service to help shop owners, technicians, and car owners.
The key talking points for this episode reside at remarkableresults.biz/e637
Why Invest In Digital Signage & Great Branding [CC 089]
Why Invest In Digital Signage & Great Branding [CC 089]
Welcome to CarmCast Episode 089 with a message on the power of digital signs and branding. This is another Why and How CarmCast and is repurposed from our LIVE broadcast.
I recommend you watch the video because we have a lot of pictures that bring the visual to the message. Sure the podcast will give you great tips but the pictures that my guests brought with them help show the power of their branding/signage strategy.
https://remarkableresults.biz/cc089
Keith Knowlton and Shop Tour with Trent Pickering [AW 051]
Guest Host Keith Knowlton and his wife Linda talk about married partners. Virtual Shop Tour by Trent Pickering from Pickering’s at Lakewood, CO. Trivia Challenge: What was the only car to appear on Time and Newsweek covers at the same time?
Learn Customer Communication Styles: DISC with Emily Chung [RR 636]
Learn Customer Communication Styles: DISC with Emily Chung [RR 636]
As automotive service professionals, it’s our job to educate our customers and clients. But did you ever stop to think about your approach? What is the best way to efficiently communicate with each individual (client) based on how they like to receive information? In this episode with Emily Chung, from AutoNiche, we discuss how and why it is important to code your customer and train your employees.
The key talking points for this episode reside at remarkableresults.biz/e636
Are You Fixing Hybrids Cars? [THA 221]
Are You Fixing Hybrid Cars? [THA 221]
If you’re waiting for a sign to get into hybrid repairs then consider this your wake-up call! You can either sit back and let a specialization opportunity pass you by, or take action and embrace hybrid repairs whose cars have been around for 21 years. Our lineup includes Craig Van Battenburg, Automotive Career Development Center (ACDC), Cameron Lee, Ernie Lee’s Service Center, and Raleigh Hybrids and Eric Carlson.
They are here to help guide you through hybrid repairs, marketing, tooling, and training. The key talking points for this episode on Hybrids reside at remarkableresults.biz/a221
Yellow and Red Envelopes with Seth Thorson [RR 635]
Yellow and Red Envelopes with Seth Thorson [RR 635]
In this episode multishop owner Seth Thorson, Eurotech Auto Repair, explains two important envelopes he has in his office. One is yellow and one is red and they contain key information if he unexpectedly was away from his business.
As shop owners you are constantly working on your business, but did you ever think about what would happen to it if you weren’t around? Where would someone find important passwords or contact information for sustaining your business? No one plans for accidents to happen but it’s important to prepare for the unexpected for your business’s survival, and for your family and employees.
The key talking points for this episode reside at remarkableresults.biz/e635
Eric Ziegler and Shop Tour with Carlo Sabucco [AW 050]
Guest Host Eric Ziegler. Eric will talk about the ‘Training in the technological revolution of our industry’. Virtual Shop Tour by Carlo Sabucco from Sil’s Complete Auto Care, Oakville, ON. Listen for the trivia question of the week and the fortune cookie wisdom of the week.
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