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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]

Jul 9, 2020

A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]

Jul 7, 2020

Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]

Jul 3, 2020

Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]

Jul 2, 2020

Female Impact: Getting Through [RR 549]

Jun 30, 2020

Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]

Jun 25, 2020

Financial Help For Your Team [THA 177]

Jun 25, 2020

Business Processes and Better Staffing with Brian Gillis [RR 547]

Jun 23, 2020

Remedy: Shop has Case of COVID-19 [RR 546]

Jun 19, 2020

Social Media Strategies as we Re-Open the Economy [THA 176]

Jun 18, 2020

Theft of Catalytic Converters with Peter Neilson [RR 545]

Jun 16, 2020

Diagnostic Pathways vs. Silver Bullets [RR 544]

Jun 12, 2020

The Value of a Strong Banking Relationship [THA 175]

Jun 11, 2020

Embracing Change with David Martin [RR 543]

Jun 9, 2020

Businesses Grow when Owners Grow – Maryann Croce [RR 542]

Jun 4, 2020

Adapt or Die – A Look Ahead [THA 174]

Jun 4, 2020

Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]

Jun 2, 2020

From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]

May 29, 2020

Training 2020 and Beyond – Future Techniques and Strategies [THA 173]

May 28, 2020

Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]

May 26, 2020

Status of the Aftermarket – Journalist Mark Phillips [RR 538]

May 22, 2020

Insurance Reviews – What if Scenarios [THA 172]

May 21, 2020

A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]

May 19, 2020

Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]

May 15, 2020

Multi Shop Operations – Acquisition – Selling [THA 171]

May 14, 2020

Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]

May 12, 2020

Gamification – Changing Behavior with Kent Bullard [RR 534]

May 8, 2020

Looking Ahead to the New Normal -Part 1 [THA 170]

May 7, 2020

Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]

May 5, 2020

Trainers Speak to Their Craft [RR 532]

May 1, 2020

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The BACK CATALOG - Listed By Most Recent

The Everyday Educator: How Leaders Reinforce Learning [THA 458]

11/07/2025

Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064]

11/04/2025

Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457]

10/31/2025

Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]

10/28/2025

Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]

10/24/2025

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025