People Development Archives

Managing Holiday Stress Amid the Pandemic – Dr. Dave Weiman [RR 593]

Managing Holiday Stress Amid the Pandemic – With Dr Dave Weiman [RR 593]

This holiday might not be the same as it was before but learn from Dr. Dave Weiman some great advice on dealing with the holidays.
I’m with Dave Weiman, the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson’s Human Performance Institute.

Dr. Dave gives you some great tips to help you get through the season. As an example, he says to maintain your routines, especially during the holidays. It gives our lives a sense of structure and stability and helps provide continuity over time. This is just one coping tactic he provides. This is an episode that all in your circle should listen to. Send the link to the members of your team, your peer group, your spouse, and your family.

The talking points of this episode can be found at remarkablersults.biz/e593.

Under 30: Our Future is Bright [THA 253]

Recently I’ve had the chance to meet some inspiring young people in our industry and I wanted to be sure you had a chance to experience what I did. I brought three of them together and I think you’ll agree, if we are grooming our young talent the proper way and they have the fortitude like these three do, then our future is in strong hands.

remarkableresults.biz/a253

“I Stopped Micromanaging” Becki McGinnis [AW 082]

Guest host and shop tour with Becki McGinnis as she discusses why “letting go” is essential if you want your business to grow. Your employees take care of your customers and as an owner, you take care of your employees. It’s time to allow your employees to do the job they were hired to do.

remarkableresults.biz/aw082

Coaching CEO’s to Their Next Level [THA 249]

Have you ever considered yourself the CEO of your business? If you own it, you should. If your role is the CEO then you’ve taken the important step to remove yourself from the bays and lead your business.

You should have joined a networking group, hired a business coach, attend training and continue to oversee your business from a birdseye view while your people lead it. In this episode, my panel discusses their experience in a CEO-only leadership group. Find out how it’s different from other networking and coaching groups and the secrets to elevate the functionality of your business. It’s time to learn about yourself and your role on a deeper level.

remarkableresults.biz/a249

“Give Me 10” Internship Program – Sue Dickson [RR 689]

“Give Me 10” Internship Program [RR 689]

Did you know donating 10 hours a week of your time can make a difference in a student’s life? In this episode, Sue Dickson explains a simple internship program coined “Give me 10.” 10 hours a week divided into 5 days. We all can spare that time, especially when it can blossom into a new technician in our industry. It sets an example for your community, their parents, and your business culture. Don’t assume that someone else will do it. You must act. Call or stop by your local high school. Sue explains the how and why.

remarkableresults.biz/e689

Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]

Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OH

We’re going to talk about recruiting after covid. Recruiting is a topic I’m passionate about in general since our people are everything but also the landscape is changing post-covid

remarkableresults.biz/aw077

Hiring Dealership Technicians [THA 247]

Hiring technicians from dealerships is an untapped talent pool for our industry. Shop owners that interview dealership techs with a job hopper resume will usually get tossed to the side. But maybe those technicians haven’t found their right place to work yet. The challenging environment and culture at dealerships give the independent repair shops the opportunity to show them they will be respected, appreciated, and be included in a family atmosphere with a strong culture. Listen closely to my panel as they discuss their own experiences with hiring technicians from dealerships.

remarkableresults.biz/a247

Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]

Implementing EOS with Barry Barrett: 4 Shop Owners Share Their Success [RR 686]

The Entrepreneurial Operating System has been highlighted on the podcast with a 7 part series featuring Barry Barrett, a certified EOS Implementor. The EOS system enables owners to get the most out of their business using six key components: Vision, People, Data, Issues, Process, and Traction. It’s easy to discuss and learn, but how does it work with real people in different levels of business? In this episode, you’ll hear from 4 shop owners that have implemented EOS in their business and their success stories from it.

remarkableresults.biz/e686

Growing Pains When Scaling Your Business [RR 683]

We all know growing pains happen when expanding your business to more locations. It’s tough, necessary, and normal. But wouldn’t it be nice to skip some of the known challenges? Consider this episode your “How to Scale” road map if you’ve been considering opening more locations. Listen and learn from a shop owner and one of his Directors, as they share some tactics to controlled chaos.

remarkableresults.biz/e683

Addition by Subtraction: Letting Someone Go [THA 244]

Addition by Subtraction: Letting Somone Go [THA 244]

Are you the type of person that sees potential in others when they don’t see it in themselves? Do you work hard to get them to contribute to the business? Too often business owners hold onto employees longer than they should because they want the employee to succeed. Sometimes we give many chances, however, how many chances should you give? When is it time to make the tough decision to let someone go? Letting go of an employee doesn’t necessarily mean they are a bad person, they just might be in the wrong position, company or industry.

remarkableresults.biz/a244

Apprentice Journey – High School to Graduate [RR 675]

How did a high school student who wanted to just fill a slot in his schedule end up becoming an apprentice at Dynamic Automotive? What are the qualities a mentor needs to have for an apprenticeship program? Is it possible for a 20 something-year-old to be financially stable in a career with no college debt? This is a down-to-earth, real-life episode that will shed some light on the importance of apprenticeships in our industry. … and you know how important apprentices are to me and to our long-term survival.

remarkableresults.biz/e675

Trends – Aftermarket Round Table [THA 239]

The passion my panel has for this industry is hard to miss in this episode. They touch base on topics including labor rates, the professionalism of the industry and the importance of DVI’s to just name a few. We are only scratching the surface of these issues and concerns but it’s what is needed to spark a real change.

remarkableresults.biz/a239

Second in Command – A COO/GM Perspective [THA 236]

Second in Command – A COO Perspective [THA 236]

As an owner, the day-to-day routine seems like second nature to you. You’re the face of the business and enjoy interacting with customers and your team. How much time are you able to spend focusing on the future.

Having a second in command to manage the day-to-day tasks and employees is vital to a growing business. This episode will appeal to any owner out there and also future COO’s that have the desire to step up into that role. Find out what it takes for both sides to make it work seamlessly.
remarkableresults.biz/a236

Creating a Training Culture [THA 235]

Training in this industry is always a hot topic to discuss. Unfortunately, there are too many shops that don’t realize training employees and business owners must be non-negotiable in order to have a profitable and sustainable business. If you’re listening to this podcast, you’re already taking action to level up. Take a moment to share this episode with just one person, it may change their life personally and professionally.

The panel discusses why training is important, how to incentivize training, and what to look for when hiring people. remarkableresults.biz/a235

Service Advisor Must-Have Qualities [THA 234]

The service advisor role for the automotive industry is crucial for your business and customers. Sometimes owners try to fill that seat with a warm body without realizing the qualities and communication skills required for that position. It goes beyond being friendly and in this episode, my panel takes a deep dive from different perspectives. remarkableresults.biz/a234

Second in Command: A CEO Perspective [THA 230]

As your business continues to grow and perhaps you add a few more locations, or you want to work on your job as the visionary, it’s a natural progression to start brainstorming who you’re second in command will be.

Why is it important? What qualifications and qualities do they need to possess? How do you set up clear roles and guidelines between your position and theirs? All these questions and more are answered in this episode. Sit back and listen first hand to what works and what doesn’t.

remarkableresults.biz/a230

Career Paths – Technician to Manager [THA 229]

It’s always interesting to hear the unique paths people have embarked on to be in this industry and to grow in it. Seniority doesn’t always trump leadership skills and a drive to become invested and committed in the business. In this episode, my panel discusses the different career paths that they have taken while working for Dynamic Automotive and their plans for future growth within the company.

https://remarkableresults.biz/a229

My Biggest Mistakes [THA 223]

In this episode, my panel discusses some of their biggest mistakes they’ve overcome as shop owners. We all wish we could go back in time and fix mistakes from ever happening, but unfortunately, there is no crystal ball for life. Instead, it’s important to reflect and turn it into a learning curve for ourselves and others. Take this opportunity to listen to this giving and transparent episode to perhaps avoid making the same mistakes in your business. Learn from these moments of truth.

The key talking points for this episode reside at remarkableresults.biz/a223

10 Things That Require Zero Talent [THA 222]

What makes a person successful? Is it luck? Is it because they are born to be leaders? Can success be taught or learned? Too often we get caught up in the day-to-day grind, we lose focus on the big picture called life. In this episode, we go back to basics and discuss 10 things that require zero talent that EVERYONE can accomplish. Practice each one and you’ll be amazed at the changes that follow.

You can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a222. They make a great meeting agenda.

Managing Family Business Dynamics [THA 218]

Too often we are subject to the stereotypes associated with family working in business together…favoritism, entitlement, a cloudy culture. But with a clearly defined role, you can actually celebrate having family involved and enjoy watching your business flourish. My panel shares their wisdom on walking the fine line integrating family into your business.

The panel: Judy Walter, Zimmerman’s Automotive, Mechanicsburg, PA
John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN
Joe Hanson, Gordies Garage, Roseville, MI.

Find the key talking points at remarkableresults.biz/a218

A Very Personal Story with Kevin Eckler [RR626]

A Very Personal Story with Kevin Eckler [RR 626]

Do you see good in people when they don’t? Do you have a heart for people that struggle? Do you try to pull out qualities from good people?” If you answered yes to these questions then you know what it’s like to invest emotionally into friends, family and employees.

In this transparent episode, Kevin Eckler, from Foreign Car Specialists in Poughkeepsie, NY explains a situation in his business that pulled at his heartstrings but also hurt his business culture. Kevin takes you on a journey that changed him and his business. A very personal story.

Find the key talking points for this episode at remarkableresults.biz/e626

EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]

Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating System helps entrepreneurs get what they want from their business and to Understand how to make your leaders get on the same page with you and have Traction by helping them become more disciplined and accountable.

This episode is an overview of EOS. Barry and I will bring you seven episodes, released over time to help you better understand the disciplines and power of the Entrepreneurial Operating System or EOS. There are shop owners engaged in EOS and it is having a huge impact on their business.

The key talking points for this episode with Barry reside at remarkablersults.biz/e616.
Thanks for being here in the front row of life in the automotive service business.

Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]

In keeping with my goal to interview new shop owners and the upcoming youth of our industry. Here is an incredible story.

Our episode today a succession story from a non-family internal candidate. A trusted service manager who hasn’t even purchased her first home.

Welcome, Colleen Yarger. She trained in the hotel industry for more than 10 years and has risen through the ranks as a service manager. Amazing that this 29-year-old has taken steps to become a shop owner. Despite her young age, she doesn’t lack the talent and has been guided by former owner Mark Goldsmith who has been a great supporter of the RR podcast.

This episode shows what is possible and how Colleen seized many opportunities she had presented to her starting with my friend Maylon Newton, then with Ryan Tunison. Lots of great inspiration to see what can be possible when you capitalize on every situation presented.

The key talking points reside at remarkablersults.biz/e608

Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]

This 606th episode honors the recipients of the AAPEX 2020 Awards. The first annual honors include Shop Owner of the Year, Technician of the Year, and Service Advisor of the Year.

Sure we bestowed a bunch of high-fives upon these three outstanding aftermarket professionals, but you’ll love the episode as we discussed their roles in a shop environment and why working together through trust and respect make a huge difference for the business and work environment.

Help me welcome Brian Sump of Avalon MotorSports and Urbana Auto Care as the AAPEX 2020 Shop Owner of the Year. Norm Schultz of Interstate Auto Care, Madison Heights, MI as AAPEX 2020 Technician of the Year, and Jason Sexton of Dynamic Automotive, Frederick, MD as the AAPEX 2020 Service Advisor of the Year.

The key talking points for this episode reside at remarkableresults.biz/e606

Proof of Concept [THA 206]

THA 206 Proof of Concept

The pandemic was the test of preparedness, fortitude, leadership, nerves, among others. Our topic “Proof of Concept” is the story behind the strong getting stronger.

The leaders who listened and implemented the strategies being served up by the industry pundits especially coaches over the last 3 to 4 years found themselves in a good place. You’ve heard them enforce on the podcast, … essential tactics like strong business culture, a commitment to training your team, firing non-productive or toxic employees, DVI, Cloud-based software, text to pay and the list goes on like strong leadership. Smart Marketing. Managing KPIs, Good financial statements, building processes, and systems, Etc, etc. In essence, the strong found their pandemic recovery easier than others. That is what we are talking about today: ‘Proof of Concept’

Joining me is Chris Cotton, AJ Nealey, and Michael Gallini. They all agree that they are in a better spot because they implemented and worked the strategies and tactics that the industry is known to create success and sustainable profits. Glad you are here, Let’s Talk About It.

The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a206.