Restructuring New Staff – Vinnie Lucido [RR 728]
The idea of completely restructuring your staff seems impossible, right? So how did Vinnie Lucido do it after his brother and partner retired from the business? And how did his role as the sole owner and operator change? I asked Vinnie all these questions, in the Vision KC studios, including his perspective on interns and how he can work such a few hours a week.
remarkableresults.biz/e728
Brought His 14 Team Members to Vision – Travis Troy [RR 726]
I asked Travis Troy, point-blank, what did it cost him to take his entire team to Vision this year. I talked to so many shop owners at Vision KC 2022 that closed their shops to take their entire team for some of the best training and networking both Technician, Service and Management. I stopped counting at 30 the number of shop owners who closed their shops there had to be 100 or more based on my simple survey results. Some strategies were to uplift and cross training their people into leadership roles by selecting that type of training. Travis and his partner Josh know they’ll get a huge return on their training investment. The message: get out of your comfort zone.
remarkableresults.biz/e726
Coaches Lab: Turn Around a Struggling Shop [THA 265]
Asking for help and admitting you need help is often the last thing struggling business owners want to do. They also might not know who or how to ask. My panel of coaches has experience in the shop business and has a huge tenure as successful aftermarket business coaches. They’ve seen a lot and have helped many find unrivaled business success and a path to financial freedom.
remarkableresults.biz/a265
Ready, Set, Grow! with Phil Carpenter [AW 094]
It’s Time to Revamp Our Industry Training [THA 264]
This episode continues the previous discussion about learning environments and breaking the mold for both teachers and students. My group wants to revamp training (the lectures and presentation style) with smaller focus groups, that will allow the attendees to understand theories and concepts and have them apply them within a study group. This episode will push your think on the transfer of knowledge and maybe it’s time to break the mold on training.
remarkableresults.biz/a264
Practicing Automotive with Heipp, Fanslow and Manna [RR 720]
There’s nothing like hitting the record button and letting Bob Heipp, Matt Fanslow and Scot Mana have a wide open discussion about the automotive industry. What does it take to really fix cars? Are we doing a good job explaining it to our customers? How do other industries compare to ours? Should we really be using the term ‘diagnosing’ when what we are doing is performing tests and analyzing? My panel continues to advance the aftermarket, with great talk that will make you think.
remarkableresults.biz/e720
What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]
Another episode recorded at AAPEX 2021. In this episode, you’ll hear from three different perspectives, a hands-off visionary owner, his partner and director of operations, and a 26 year old service director that started as a technician. Find out how these three successful businessmen work cohesively together while continuing to look toward the future. You’ll be inspired.
remarkableresults.biz/e712
What Type of Training Works for You? [RR 706]
What Type of Training Works for You? [RR 706]
Training, training, training. We can’t talk enough about the importance of training and how it’s changed due to COVID-19 along with smarter trends on virtual. How has free virtual training impacted the industry? What are the pros and cons to live training and virtual training? What can we do to encourage more people to get training? And another thought …. What is your commitment to training in the new year?
remarkableresults.biz/e706
Are You Getting Value From Your Training Dollars? [THA 254]
Are You Getting Value From Your Training Dollars? [THA 254]
We preach on this podcast that the investment in training is everything to you and your business. However, are you receiving the training in the proper way? We are taking a deeper dive into what training should be, and how to learn effectively. You might think those are simple concepts you can skip over, but trust me, this episode will change your perspective.
remarkableresults.biz/a254
PAVE Virtual Training [CC 100]
PAVE Training Part 1 [CC 100]
Here’s another special CarmCast highlighting PAVE, the Professional Automotive Virtual Education training which starts December 2-5, 2021. Yes, this is a timely message and Yes virtual training for technicians, shop owners, managers, service advisors, and collision professionals. With over 55 classes from some of the top industry trainers PAVE has something for everyone.
A great panel of industry trainers in this episode, speak to the importance of installing a training culture in your shop and the benefits from the long weekend of daytime training and why a training investment pays big dividends. A fitting end to 2021 with this virtual training opportunity. Guess what? You’re out of excuses, sign up at pavetraining.com — Let’s make training the new normal.
remarkableresults.biz/cc100
Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]
Vision KC 2022 – Prepare to Go to the 30th-anniversary event
New classes are available. We listen to the why, what, who, when, and where of Vision 2022. My guests set up all the reasons to attend and they share some stories with you and important new things to look forward to next year. Some information in this podcast is time-sensitive that you will want to react to before 2021 ends.
We Are Signal Intelligence Specialists – Gary Smith [RR 685]
We Are Signal Intelligence Specialists – Gary Smith [RR 685]
Trainer Gary Smith loves to diagnose tough challenges. He is going to touch, in this episode, on the importance of computer and mechanical data in finding carbon and deposit fouling when diagnosing driveability concerns. He is also going to talk about a new definition of technicians saying that they are “Signal Intelligence Specialists.” A unique approach to a technician’s skill set. We discuss the skills necessary to play in this new field of automotive tradecraft.
remarkableresults.biz/e685
Service Advisor Role Play #6 [THA 245]
Service Advisor Role Play #6 [THA 245]
You’re going to love this episode. My panel dives into a role play like we’ve never done before. Chad Jacks and Ethan Smith swap their roles interacting as a service advisor answering a phone call from a customer. They play an average service advisor and then redo the scenario as an exceptional service advisor. Rena Rennebohm offers coaching in between. Answering the phone is often the first interaction you have with a client opportunity. Are you listening to recorded calls? Do your service advisors need an occasional tune-up? This episode will help in all cases.
remarkableresults.biz/a245
Catching Up With Your Mentor [RR 680]
Catching Up With Your Mentor [RR 680]
Mentoring is a special relationship that grows between two individuals and also within themselves personally. With me is Jim Morton and Brandon Steckler: Mentor and Mentee. We all know when you teach you learn, but did you also know the best mentor never responds to a question with an answer? In this episode Jim and Brandon discuss the essence of mentorship. They also agree that going back to the basics is the simplest and often overlooked foundation for any successful diagnostician. I bet you are not surprised!
remarkableresults.biz/e680
Apprentice Journey – High School to Graduate [RR 675]
Apprentice Journey – High School to Graduate [RR 675]
How did a high school student who wanted to just fill a slot in his schedule end up becoming an apprentice at Dynamic Automotive? What are the qualities a mentor needs to have for an apprenticeship program? Is it possible for a 20 something-year-old to be financially stable in a career with no college debt? This is a down-to-earth, real-life episode that will shed some light on the importance of apprenticeships in our industry. … and you know how important apprentices are to me and to our long-term survival.
remarkableresults.biz/e675
Creating a Training Culture [THA 235]
Creating a Training Culture [THA 235]
Training in this industry is always a hot topic to discuss. Unfortunately, there are too many shops that don’t realize training employees and business owners must be non-negotiable in order to have a profitable and sustainable business. If you’re listening to this podcast, you’re already taking action to level up. Take a moment to share this episode with just one person, it may change their life personally and professionally.
The panel discusses why training is important, how to incentivize training, and what to look for when hiring people. remarkableresults.biz/a235
Are You Going To ASTE? An Update [CC 095]
Are You Going To ASTE? [CC 095]
Are you going to ASTE September 24th-25th 2021? If the answer is no, then let this episode be your reason why you need to attend. ASTE is a training and expo destination and the largest venue of its type in the Southeast. This may be the year you take the entire shop. We’ve been pent for a while, needless to say, so it may be just the perfect time to attend technical and business training and network with your peers. remarkableresults.biz/cc095
Facing Our Challenges Head-On with Craig Noel [RR 653]
Facing Challenges Head-On with Craig Noel [RR 653]
We are a vibrant, growing and essential industry. And like many dynamic industries, we have obstacles to overcome that make what we do fun yet challenging. How do we grow and meet said challenges? Well, Craig Noel’s passion for changing the perception of the automotive world is hard to miss in this episode. Keep listening and become the change agent that we need.
remarkableresults.biz/e653
Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]
Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]
Everyone knows training is one of the most important parts of your business. What kind of training do you do? Are you 100% committed to training? Does your culture reflect continual learning? In this episode, Karim Morsli from Winkler Automotive breaks down the essence of training in a very different way that will get you thinking large. If you are ready to take your training commitment to the next level – this is a required listen.
https://remarkableresults.biz/e651
Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]
Lessons on 3rd Generation Family, Networking and the Front Counter [RR 623]
I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is today. In his section of Denver, there have been 6 shops and 23 service bays have closed since the pandemic hit. Either they liquidated, retired, or moved due to high rent in the downtown area during the pandemic. Besides many wise thoughts, Steve talks about women at the front counter.
The key talking points reside at remarkablersults.biz/e623.
Chris Cloutier – 20 Questions in 30 Minutes [RR 622]
Chris Cloutier – 20 Questions in 30 Minutes [RR 622]
Here is another 20 Questions in 30-minute episode with Chris Cloutier of AutoText.me and Golden Rule Auto Care.
This unique format puts Chris in the driver’s seat as he answers some tough questions about his passions, business, and life in general. This is one of those interviews that I enjoy doing, and you’ll hear that Chris and get lost in his answers.
The key talking points for this episode with Chris Cloutier resides at remarkablersults.biz/e622.
Preventing Zoom Burnout [THA 214]
Preventing Zoom Burnout [THA 214]
Ever get burnt out on a zoom meeting or call?
The pandemic has caused us social creatures, to go indoors and away from our friends at conferences and training events. However, Technology stepped in to keep us ‘in the loop’ and engaged. Zoom was embraced along with other video conferencing platforms to give us virtual training and even cocktail parties.
Just talking to industry friends I found that for the majority we are ‘zoomed out’. Is that a real verb? So it was time to talk about it.
This panel says they are maxed out on virtual training, but we took it a step future. We all realized that virtual is here to stay. We will have hybrid training, some face-to-face and some virtual and we talk about it.
The panel says the presenters need to learn new virtual training techniques and the participants need to participate. A very eager panel that has some really great ideas on how to zoom!
This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a214
Service Advisor Role Play #5 [THA 213]
Service Advisor Role Play #5 [THA 213]
Our role play subjects cover closing the expectation gap on the appointment setting call and understanding the importance of building anticipation in making the sale after the results of the DVI. We also covered how to demonstrate the effectiveness of the Service Advisor in calming the customer while building value in their services and retaining the sale. Lastly, we talked about the effective way in deferring services at the cash-out. All important and vital in building you or service advisor team.
The panel includes Clint White from Shop Vision, Dan McWilliams from Quality Service Center and Ben Lesueur from Oxford Automotive. They put their service advisor strategies for you to follow.
Find ways to compare and improve your confidence and comfort in the face of your customer. Together we have something here. This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a213
ASE Update: Approaching 50 Years of Certification Excellence [RR 619]
ASE Update: Approaching 50 Years of Certification Excellence [RR 619]
As a listener, I know how much you care about ASE and the value it brings to your people, your quality, and your commitment to excellence.
Did you know that ASE will be 50 years old next year? I’ve done episodes on ASE yet it is time to get an important update from ASE Sr. Vice President Communications, Trish Serratore.
She will cover what is happening with ASE now and into the future. We talk ADAS, the ASE renewal app, and the future related to remote proctoring and recertification tests at home.
The key talking points reside at remarkablersults.biz/e619.
New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]
New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]
Welcome to the 3rd part in a series with trainer Dave Hobbs.
Dave Hobbs is the lead technical trainer and course developer for Delphi Product and Service Solutions. Dave talks about innovations in ADAS, calibrating radar, education for tech and shop owners, brainstorming ADAS class for customers, safety, new technologies and why the automotive industry is deemed an essential business.
Hear Dave’s surprising acronyms: FRED, WARPand EWFM. Some new vocab for you.
You can find Dave Hobbs’ other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e615. Remember make listening HOMEWORK.