Practicing Automotive with Heipp, Fanslow and Manna [RR 720]

There’s nothing like hitting the record button and letting Bob Heipp, Matt Fanslow, and Scot Mana have a wide-open discussion about the automotive industry. What does it take to really fix cars? Are we doing a good job explaining it to our customers? How do other industries compare to ours? Should we really be using the term ‘diagnosing’ when what we are doing is performing tests and analyzing? My panel continues to advance the aftermarket, with great talk that will make you think. Share this with a friend.

Bob Heipp, Mobile Auto Solutions (MAS) lead tech and technician manager, based in Chicago. Listen to Bob’s previous episodes HERE

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Scot Manna, Trainer, ACDelco Technician of the Millennium

Key Talking Points

  • Scientific method/practices when testing problems
  • Undervaluing the industry- a gap of education to the customer and their vehicle
  • What does it take to really fix cars?
  • What is the image of the industry? Putting down other shops and not giving them the opportunity to correct a mistake. 
  • “Raise the level of the lake and everyone goes higher”
  • Time-sensitive industry- spend more time presenting the vehicle back to the customer, what was done, what happened, etc. 
  • “Performing tests and analyzing” instead of “diagnosing.” Diagnosing is a term for the final answer. The customer will want to know the final answer fix immediately to ease their anxiety about payment. 
  • Entering the automotive industry- can enter without formal education
  • Documentation- critical medical fields keep extensive records with liability, do cars need to start having their own documentation through their lifetime? To prevent comebacks? How do you achieve that? Voice to text? 
  • What is an average shop? Where is the bar?
  • Technician shortage- what is the compensation package compared to other industries
  • Restaurants- varying levels, how do they justify the price? 

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!