Here are the two most recent episodes
Lost Keys, Found Revenue: Capitalize on Key Replacement with AutoProPAD G3 [RR 1025]
Explore the profitable opportunity of key cutting and programming for auto repair shops in the automotive aftermarket. With around 25 million keys sold each year, many vehicle owners lose at least one key within the first 15 years of ownership. Matt Fanslow and Scott Gompper highlight the Nitrous AutoProPad G3, simplifying key programming and emphasizing the significant revenue potential within this largely untapped market.
remarkableresults.biz/e1023
Start Simple: A Practical Approach to Implementing Digital Vehicle Inspections (DVI) [THA 418]
This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you’re new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive.
remarkableresults.biz/a417
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How My Business Changed as a Result of Covid-19 – A Look Back [THA 203]
THA 203 How My Business Changed as a Result of Covid-19 – A Look Back
A lot has happened as we drew to a close a year considered to be one of the most challenging years in our history.
Today, our topic talks about the changes and the challenges that Covid-19 swept on the aftermarket industry, along with every shop owner and team member. Did you push through? How did you cope? What changed and what changed permanently? These are some questions to reflect on as 2021 is on our doorstep. Reflect on your preparedness to face this unprecedented call to action.
Joining me are for this frank discussion is Jim Hayes, General Manager of Pacific Motor Service — and Dave Martin from Martin’s Auto Repair, Phoenix, AZ
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a203.
From College to ADAS Calibrations – Learning How [RR 599]
From College to ADAS Calibrations – Learning How [RR 599]
My guests today is Dominik Wrobel and Bob Heipp both from Mobile Auto Solutions in Chicago. Commonly referred to as MAS. This interview is about Dominik. As a 23-year-old, is straight out of college, working with 25 other mobile diagnostic technicians and learning the trade.. He is Bob Heipp’s Mentee. You know Bob as a member of the threesome TechnicianTalk Group where we’ve done 9 really intense and off the wall episodes. If you are new to the podcast go to the collections page on the website to find all Technician Talk EPisode.
Dominik and Bob talk with us about the transitions and challenges of adapting to work without any prior experience. Very much like what an automotive grad would go through. Dominik will also shed light on his mentorship, new technologies, and how much he likes ADAS Calibrations. His goal is to have his own MAS mobile truck and get out on the road. Dom is learning from all 25 team members by using slack to get the information and wisdom that he seeks.
The talking points of this episode can be found at remarkablersults.biz/e599.
Social Media Influencer- Do What is Right and Not Easy [RR 598]
Social Media Influencer- Do What is Right and Not Easy [RR 598]
Matt Fanslow and Scott Brown have been great contributors to the podcast. They also have no-nonsense views about Social Media and the diluting and filtering of information. They talk about the Dunning-Kruger effect and time consumption among other topics as they speak to the good and bad of social media. They do recommend being professional in handling your social media presence. Learn to be professionals in handling your social media presence.
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN., and Scott Brown is a shop owner, an ASE Master Certified Automobile Technician and the CEO of Diag.net
You can find Matt and Scott’s previous episodes and the key talking points for this episode at remarkablersults.biz/e598
Why Fix a Negative Attitude in your Shop [THA 202]
Why Fix a Negative Attitude [THA 202]
Statistics and many studies concluded that a negative behavior creates liabilities in the business setting and strains relationships. On a personal level, it decreases productivity and performance. Not only does it damage teamwork, but it also makes for unhappy customers. Our episode today attacks why a negative attitude has no room in our industry!
Joining me is Craig O’Neill, Andy Pollina, from Legacy Auto Tech, Grand Rapids, and Rick White from 180 Biz.
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a202.
Thinking Way Outside the Box with Greg Buckley [RR 597]
Thinking Way Outside the Box with Greg Buckley [RR 597]
My friend Greg Buckley brought one of his way out of the box think to play here; that has an octopus analogy sliced in for good measure. Greg does make some excellent points that will help you and your business grow. Seen a copy of National Geographic lately? Have I teased you enough?
The talking points of this episode can be found at remarkablersults.biz/e597.
Hiring a Business Coach [RR 596]
Hiring a Business Coach [RR 596]
Learn how a coach can keep you focused, motivated, and accountable. It’s very easy to get lost in the day-to-day. It’s great to have someone to keep your feet on the ground.
I get a lot of requests to recommend things, especially business coaches. You know how much I believe in having a business coach. Well, I do not recommend business coaches, as I must be neutral, like the country Sweden. So many coaches bring their wisdom to you on the show and for that I am grateful. What I do do is give a link to all the episodes I’ve done with our industry’s business coaches.
In this case shop owner Rick Williams asked and I gave him the link. I went on to ask him if he would pick three and allow an interview with him and the three coaches as a sort of opportunity for shop owners without a coach to hear what goes on in the coach hiring process. Shop owner Rick Williams of Rix Automotive was kind enough to agree to do this and he chose Bill Haas of Haas Performance Consulting, Bob Greenwood of Automotive aftermarket E-Learning Center, and David Justice from Repair Shop of tomorrow.
You can find Rick, Bob, Bill, and David’s other episodes and the key talking points for this episode at remarkablersults.biz/e596
Creating the Right Environment for Shop Efficiency [THA 201]
Creating The Right Environment for Shop Efficiency [THA 201]
There are a lot of variables when we talk about shop efficiency. There is culture, environment, leadership, and more. There is no single formula that can solve shop efficiency. But if there are the right guidelines, our panel today, certainly has the answers. A big fat thank you to Chris Monroe, Joe Marconi, and Kevin Vaught for sharing their expertise with you. So many small things done right makes for improved efficiency.
Chris Monroe is a coach who owns Monroe Tire & Service at Shelby, NC., Joe Marconi is a coach who also owns Osceola Garage at Baldwin Place, NY., and Kevin Vaught is a former multi-shop owner and is an Elite Worldwide Business Development Coach.
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a201.
Frank Scandura – 20 Questions in 30 Minutes [RR 595]
Frank Scandura – 20 Questions in 30 Minutes [RR 595]
I’m with Frank Scandura of Franks European. Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Here is his 20 Questions in 30 Minutes Episode.
This episode emphasized Frank’s philosophy on making mistakes and how you handle them sets you apart from the rest. Some customers make unreasonable demands. You must be able to handle them even if telling your customer you are not taking them. We had a great time with this interview.
Find the key talking points, Frank Scandura’s bio, and links to his previous episodes at remarkableresults.biz/e595
Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]
Hiring Superstars with Jerry Kezhaya and Dr Laura Shwaluk [RR 594]
Once again I welcome Jerry Kezhaya and Dr. Laura Schwaluk owners of The Auto Shop in Plano, TX, they are also leading Business Builders Mentor and Mastermind USA.
Hiring superstar employees is the goal of every business person I’ve known. Our intention is to find the best of the best in order to seed the company with outstanding and culture driven people. As you and I know, that is not always the case.
How can we get better at recruiting and filtering out just the cream of the crop. Jerry and Dr. Laura will take us through a process and great stories to make their case.
Find Jerry and Laura’s other episodes and the key talking points for this episode at remarkablersults.biz/e594
A Blessing in Disguise From My Biggest Mistake [THA 200]
A Blessing in Disguise From My Biggest Mistake [THA 200]
Welcome to the 200th milestone episode of the Town Hall Academy. The industry’s premiere and original single subject forum. Thank you for your support in listening and watching the forum and making it a staple of information and insights for our automotive service industry.
Wisdom comes from many sources. If you think about the many mistakes you’ve made there are hundreds. But the blessing that can come from failure is to think of the challenge you faced and the outcome. Your panel today digs deep in their heart and shares with you the triumphs that came from some tough and low spots in their careers. I thank Emily Chung, Kelli Weatherby, Matthew Lachowitzer and Kevin Eckler for their transparent and emotional rendering on how they overcame a huge mistake and found blessings in their decision to act.
Matt Lachowitzer owns and founded Matt’s Automotive Service Center, Emily Chung owns and operates AutoNiche auto repair shop in Markham, Kelli Weatherby co-owner, with husband Lee, co-owns Accurate Automotive in Mesa, AZ., and Kevin Eckler, along with wife Lisa, owns Foreign Car Specialists.
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a200.
Avoiding Comebacks with Dave Hobbs [RR 592]
Avoiding Comebacks and More with Dave Hobbs [RR 592]
I’m with the lead technical trainer and course developer for Delphi Product and Service Solutions, Dave Hobbs. Dave has graced the podcast in the past and we are going to do a series of thought-provoking shows just for you.
Dave is tackling comebacks — a real part of doing business. Prevention or minimizing them comes from quality control, high standards and training. He also talks about the Right To Repair, Access to Data.
You can find Dave’s other episodes and the key talking points for this episode at remarkablersults.biz/e592
Buying & Selling: A Tale of Two Deals [THA 199]
Buying and Selling – A Tale of Two Deals [THA 199]
An episode that showcases a sale and an acquisition and the story behind these aftermarket transactions from two couples who each had a great opportunity.
Kevin and Sarah Bickford bought the Fox River Tire & Auto, Richie and Leslie Zimmerman owned and sold 3 Shops to a big box brand. The reasons and method of these two transactions will help you realize how these opportunities take an immense amount of work and maybe some luck.
The key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a199.
Customer Service vs. Customer Experience with Murray Voth [RR 591]
Customer Service vs. Customer Experience with Murray Voth [RR 591]
Murray Voth the owner and principal trainer of RPM Training and one of Canada’s most knowledgeable experts on the automotive industry. Murray specializes in the fields of business development of the independent automotive service and repair sector.
Murray is focused on the customer experience. In this episode, Murray differentiates customer service vs customer experience and their specific advantages and disadvantages.
The talking points of this episode can be found at remarkablersults.biz/e591.
Science Based Hypnotherapy with Maureen Pisani [RR 590]
Science-Based Hypnotherapy with Maureen Pisani [RR 590]
I’m with Maureen Pisani a Certified Master Hypnotherapist and the founder of ProThrive Science-Based Hypnotherapy, where she works with individuals and groups (both in-person and online) to help empower, streamline success, and truly thrive.
Why this interview? I found the discussion with Maureen refreshingly different. I can see where some never reach their potential, yet we know they have it in them. Maureen offers solutions.
Imagine this as a tool for the automotive aftermarket. You do the math. Unlimited potential and untapped ideas.
We discuss how the brain works in hypnotherapy and the science behind it that proved useful in uplifting and giving us an edge in life! The talking points can be found at remarkablersults.biz/e590
Four Corner – Four Wall Shop Inspection [THA 198]
Four Corner – Four Wall Facility Audit [THA 198]
Welcome to an episode that brings to you the power and value of peer inspections of your facility and property. This discussion applies to the Four Corners and Four Walls of your shop. Does your customer see the organization and cleanliness of your shop? How about the environment that your people work in. Is it up to your standards?
I’m with Seth Thorson, Owner of EuroTech Auto Service and LMV Bavarian BMW Support; and Daniel Gravely, District Manager, EuroTech Auto Service. And keep in mind this is a peer review – some special power in that.
The key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a198.
Doug Grills – 20 Questions in 30 Minutes [RR 589]
Doug Grills – 20 Questions in 30 Minutes [RR 589]
Welcome to another episode of 20 Questions in 30 Minutes. I’m with Doug Grills of AutoStream Car Care Center. Doug along with his partner Rick Levitan has been around the auto service business for over 25 years and has built their reputation by offering best-in-class service to their customers. Now he joins and answers his hand-picked questions on our format I call 20 Questions in 30 Minutes.
This episode highlights Doug’s early musical career and allowed us to understand how he uses his analytical skills to make decisions. He believes in process and that a strong culture is what people really buy into.
Find the key talking points, Doug Grills’ bio, and links to his previous episodes at remarkableresults.biz/e589
The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]
I’m with Matt Manzone and Jim Fleischman. Matt is an ASE certified master tech and service writer and works at Jim’s shop Automotive Alley in Arcade, NY.
Why this interview. Matt is a former dealer technician. Hearing the reasons why Matt Manzone went to work for an independent is important to how you think and approach hiring dealer techs. Jim also shares some of his process to bring Matt on board to work in his company.
We discuss the differences of techs at dealerships against techs at independent shops. Matt and Jim also talk about the dilemma of leaving your job of 14 years for the same yet new job. The talking points can be found at remarkablersults.biz/e588
Electric Vehicles – The Future Unfolds [THA 197]
Electric Vehicles – The Future Unfolds [THA 197]
Welcome to an episode ahead of its time. It may bring forth some brilliant thoughts and strategies moving forward that will help the aftermarket prepare for the future. It will be here sooner than we know.
I’m with John Eppstein, Carolyn Coquillette, Dave Kusa, and Rorry Balmer. We talk about the future with changing technology especially Electric Vehicles. Don’t shy away from this or any other topic that will define your future.
My Academy guests detailed our preparedness, the competitive landscape, predictions, legislation, powertrain, ownership structure, electric vehicles and more along with their recommendations.
If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a197.
Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]
Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]
Gerry Frank, a business coach, and shop owner share Robert Kiyosaki’s famous CashFlow Quadrant in an easy to swallow and digestible way.
It has 4 quadrants and abbreviated as ESBI. He is correlating the ESBI approach to stages in the aftermarket. The stages are Employee, Self-employed, Business Owner, and Investor which relates to an individual starting himself as a technician becomes a shop owner and eventually, becomes an investor.
Find the key talking points, Gerry Frank’s bio, and links to his previous episodes at remarkableresults.biz/e587
Service Advisor Advice from Steve Shaw [RR 586]
Service Advisor Advice from Steve Shaw [RR 586]
Service advisor consultant trainer Steve Shaw of Steve Shaw Training brings his unique brand of training. Steve has some great ideas and concepts that can help you grow sales therefore dropping that margin gain directly to the bottom line. Steve Shaw teaches service advisors to get customers’ permission.
Steve shares 5 key reasons customers buy And he wants you to change the wording when you sell maintenance. There is also a simple approach to selling tires.
Steve also adds techniques in this episode. He advises, if you follow the tools and training you will sell more. He extends his understanding of customer behavior to your advantage. This episode can answer why customers buy and offer some great ideas on selling maintenance and tires.
Find the show notes at remarkableresults.biz/e586.
Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]
CARES ACT and PPP Update with Hunt Demarest [THA 196]
I’m with Hunt Demarest CPA in this Payroll Protection Program or PPP update.
Hunt says that there is a document that says the deadline for PPP forgiveness is October 31, 2020. That is not true and Hunt explains. If you did get PPP funds there is a deadline to apply for forgiveness and he shares the timing on that. If you got an EIDL loan that must be paid back. Check with your banker or accountant. Don’t ignore it.
Hunt provides some tax consequence talk, but more importantly, you need to work with your banker, accountant or tax preparer to be sure you are compliant with the law i
Hunt is from Paar Mellis an accounting firm that exclusively works with aftermarket shop owners. Hunt has contributed in past episodes and he always offers great advice. Nothing in this episode is to be construed as gospel. You must do your own research and consult with your own professionals.
If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a196.
Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]
Automotive Management Institute: New President Chuck Searles – Looking Ahead [RR 585]
I’m with Chuck Searles, the new president of AMI. I know many of you have your industry credentials from AMi, not only in collision but in mechanical. If you are not aware there are certifications and designations offered to the industry for management and service training. You may have your AAM designation, the Accredited Automotive Manager or master, AMAM and you should be proud.
Go behind the scenes and meet Chuck Searles and discover his background and what his plans are for leading AMi. Find AMi at amionline.org. AMi’s mission is to identify, provide, and promote qualified business education for the success of automotive service repair professionals.
Chuck shares his story of how he ended up in the automotive industry. As president of AMi, he wants to increase AMis presence on the service side of the industry. Find the key talking points, Chuck Searles’s bio and links to his previous episodes at remarkableresults.biz/e585
ADAS and Tech Advances – Joe Register [RR 584]
ADAS and Tech Advances – Joe Register [RR 584]
This episode speaks to Advanced Driver Assistance Systems or ADAS. Joe Register the Vice-President of Emerging Technologies at the AutoCare Association is back. One week ago we talked about Secure Vehicle Interface and this is our follow-up with Joe. He has brought enormous amounts of helpful information on the advancement of technology to my listeners.
Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. Joe is well connected through his work in helping to create tech and interface standards with ISO (International Organization for Standards) and SAE (Society of Automotive Engineers).
Find the show notes and the video of Joe’s slides at https://remarkableresults.biz/e584
Coaches Lab: Why Employees Leave [THA 195]
Coaches Lab: Why Employees Leave [THA 195]
You are about to embark on a brainstorming session with three of our aftermarket’s excellent business coaches that have a strong leaning toward people and culture. As you’ve learned throughout the last 194 episodes picking a panel and getting them to mesh seems to be a strength of mine and this one nailed our topic. And you benefit from this listen.
Employees leave for many reasons. This episode will give you more than five reasons and if you work on only three of them, you are on your way to creating a solid ‘sticky’ team. I say sticky because you want your people to stay, yet you need to create the right environment, culture, and engagement for it to work.
The panel: Dan Taylor, Senior Business Advisor at Transformers Institute, Dave Schedin, from Computrek Automotive Management Systems, and Murray Voth, owner and principal trainer at RPM training.
If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a195 Use them for an agenda to help you implement the insights from this Academy.
Dave Kusa – 20 Questions in 30 Minutes [RR 583]
Dave Kusa – 20 Questions in 30 Minutes [RR 583]
Welcome to another episode of 20 Questions in 30 Minutes. This format offers a quick, in-depth and on-point conversation like no other. You’ll hear from shop owner Dave Kusa from Autotrend Diagnostics, San Francisco, CA.
He talks about the impact of technology on his business, building a strong business culture, and getting training whenever you can. He also has some important tips about Gross Margin Hack which will be interesting once the episode hits the mid part!
Find the key talking points, Dave Kusa’s bio and links to his previous episodes at remarkableresults.biz/e583
This is raw, relevant and personal. All the necessary ingredients are concocted here to diminish your struggles and take you to the next level. Learn things aftermarket approved only here on the only remarkable results radio!
Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]
Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]
We are talking about Secure Vehicle Interface or SVI. We can’t get enough information on the plethora of technology that is happening at an enormous rate. My guest is Joe Register the Vice-President Emerging Technologies at the AutoCare Association. I love talking to Joe and we’ve done episodes in the past with big uptakes on technology. Joe also brought slides with him so we have the video on our youtube channel and on the show page on the website.
Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This is our third interview and we are also doing an ADAS update look for that soon. I love listening to Joe as he is so well connected through his work in helping to create tech and interface standards with ISO (International Organization for Standards) and SAE (Society of Automotive Engineers).
Find the show notes at https://remarkableresults.biz/e582.
Auto Repair in the Decade of the Eighties [THA 194]
Auto Repair in the Decade of the Eighties [THA 194]
Welcome to another trip down memory lane and a flashback to the decade of the 1980s. My guests recall that the new tech that came out in the decade was learned through trial by fire and carburetors could be diagnosed with your ears. A fun time where the music was made by hair groups…. what was your favorite group?
This was an era too where the Chrysler Caravan, Fiero and the IROC-Z debuted. When the phone rang during this period, they said that 80 percent of the time that caller would-be customers and 12 D Cell Batteries to make the Boom Box work. And of course, the mullet was the hair cut of choice. If you don’t remember because you are too young, then listen to what your brethren, who came before you, remember about the decade of the eighties. BTW There are pictures of the entire panel from the 1980s in the show notes
The panel, Kevin Eckler, along with wife Lisa own Foreign Car Specialists, in Poughkeepsie, NY, Paul Marquardt, Northwoods Auto Techs, Rhinelander, WI was the National NAPA ASE Tech of the Year for 2010 and is a NAPA Autotech Trainer
Rich Falco, Instructor at CTI (Carquest Technical Institute) and John Bridgwater, Wright’s Automotive Service, San Leandro, CA. The show notes at remarkableresults.biz/a194 where you’ll find pictures and links to my panel’s previous episodes.
Cybersecurity: Defend and Protect Your Business and Network [RR 581]
Cybersecurity: First Line of Defense for your Business – RR 581
Chris Cloutier has brought his wisdom and insights to the podcast over the years. // he and his brother own Golden Rule Auto Care and is CEO of Autotext.me. Jay Mikulovich is the founder and CEO of Revival Technology LLC. We will be traversing the world of cybersecurity.
As we all know, cybersecurity is the defense and protection of your computers, mobile devices, or any electronic gadgets connected to the internet against any form of malicious software and hackers. You may be saying why me, Carm. I don’t need to care about this.
Many say differently. You’ve got to take a proactive position to minimize threats that loom to affect computer systems. Learn from this episode, the best practices needed to protect your business from threats that include ransomware, viruses, and malware.
Don’t ignore this. We tend to overlook securing our network and systems with the attitude that it will not happen to me. Find the key talking points at remarkableresults.biz/e581
The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]
The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]
In this episode, we have Brian Walker talking about the basic core principles of SEO. We will be diving into websites, quality content, search engine, Google’s algorithm of search intent, marketing and many more areas that helps you improve your website.
Brian was a Mercedes Benz Master dealer tech and was ASE certified with L1. He owned Peak Automotive in Apex, NC. He is also the co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops.
We talked about websites and optimizations. A few years back you can trick search engines to position your sites a little bit higher but now SEO or search engine optimization has evolved. AI’s are being used to make search engines think like a human. It can adapt well. This means we have to go back to the basic core principles of why your site ever existed.
Find the show notes at https://remarkableresults.biz/e580.
Apprentice Stories [THA 193]
Apprentice Stories [THA 193]
In your circles do you find that the discussion is trending toward finding top talent? All aspects from networking, writing great ads, improving hiring systems and improving your business culture is credited to finding and keeping top talent.
How much success are you having finding great talent out of the available pool? I believe the time has come, in a big way, to “grow your own”. For many that concept seems nebulous. Something you hear about, know you should do, but can’t even begin to know where to start.
I’ve done at least 10 podcasts on apprenticing and career pathing. Most recently Town Hall Academy #185 dedicated to understanding apprentice programs. This episode is a bookend to #185 and I call it Apprentice Stories. Listen to two apprentices and a mentor talk candidly about the process and results.
Anything worthwhile takes time and effort and installing an apprentice program in your shop is as right as having lifts in your bays.
I will have links to important apprentice programs you can embrace listed in the show notes at remarkableresults.biz/a193
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