Search Here are the two most recent episodes Rock Your Role: Creating an Experience Employees and Customers Cheer For [RR 1066] Nov 18, 2025 Train the Trainer: Building an Industry Boot Camp for Automotive Educators [THA 459] Nov 14, 2025 And all the rest: Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast THA 103: Turn Price Shopping Callers Into Customers. Jan 23, 2019 RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner Jan 22, 2019 FTR 029: Tom Ham Part 1: What Techs want from Shop Owners Jan 21, 2019 RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation Jan 18, 2019 THA 102: Second Chance – Working with and Supporting Addiction Jan 16, 2019 RR 397: Acquisition Integration – A Look Inside a New Location Transition Jan 15, 2019 FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car Jan 14, 2019 RR 396: Education – Inside the Automotive Business School of Canada Jan 11, 2019 THA 101: Ghosting – Minimizing New Hire No Shows Jan 9, 2019 RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image Jan 8, 2019 FTR 027: Andy Bizub – Be The Dealer Alternative Jan 7, 2019 RR 394: What Quality Employees Really Want – Results From a Technician Survey Jan 4, 2019 THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket Jan 2, 2019 RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop. Jan 1, 2019 FTR 026: Derek Kaufman on Start-Stop Technology Dec 31, 2018 RR 392: Shop Talk 7 – The Leading Ladies Dec 28, 2018 THA 099: The New Tax Law Impact on the Service Professional Dec 26, 2018 RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair. Dec 25, 2018 FTR 025: Bill Nalu on Abundance Dec 24, 2018 RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers Dec 21, 2018 THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas Dec 19, 2018 RR 389: The Art of Successful Mentoring Dec 18, 2018 FTR 024: Rick White – Overcoming the Blame Game Dec 17, 2018 RR 388: Re-Inventing You! A Personal Story Of Prolific Change. Dec 14, 2018 THA 097: Service Professional Loyalty: A Supplier Perspective Dec 12, 2018 RR 387: In Praise of Our Trainers Dec 11, 2018 FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair? Dec 10, 2018 RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners Dec 7, 2018 THA 096: Engaging Kids in the Automotive Dec 5, 2018 RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve Dec 4, 2018 « Previous 1 … 42 43 44 45 46 … 61 Next » Search Remarkable Results Toastmasters The Aftermarket Radio Network Podcasts Buy me a coffee Matt Fanslow Diagnosing the Aftermarket A to Z Hunt Demarest, CPA - Business By The Numbers Kim & Brian Walker - The Auto Repair Marketing Podcast Craig O'Neill - Speak Up! Effective Communication Weekly Blitz - Chris Cotton Key Word Search Collecions Classroom Blogs/Articles Insider Newsletter Our Partners The Voices, Ideas and Insights that are Shaping the Future of the Automotive Repair Profession. The BACK CATALOG - Listed By Most Recent Rock Your Role: Creating an Experience Employees and Customers Cheer For [RR 1066] 11/18/2025 Train the Trainer: Building an Industry Boot Camp for Automotive Educators [THA 459] 11/14/2025 Helping People Do Life in Auto Repair [RR 1065] 11/11/2025 The Everyday Educator: How Leaders Reinforce Learning [THA 458] 11/07/2025 Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064] 11/04/2025 Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457] 10/31/2025 Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063] 10/28/2025 Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456] 10/24/2025 A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062] 10/21/2025 From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455] 10/17/2025 Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061] 10/14/2025 Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454] 10/10/2025 Building an Essential Skilled Automotive Career [RR 1060] 10/07/2025 The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453] 10/03/2025 AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059] 09/30/2025 The Silent Profit Killer: Inconsistent Processes [THA 452] 09/26/2025 2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058] 09/23/2025 Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451] 09/19/2025 Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057] 09/16/2025 Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450] 09/12/2025 A Phone Call Is Worth a Thousand Emails [RR 1056] 09/09/2025 The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449] 09/05/2025 Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055] 09/02/2025 Ring to Revenue: The Power of the First Hello [THA 448] 08/29/2025 The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054] 08/26/2025 The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447] 08/22/2025 From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053] 08/19/2025 Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446] 08/15/2025 Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052] 08/12/2025 People 101: Why Soft Skills Drive Hard Results [THA 445] 08/08/2025 Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051] 08/05/2025 The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444] 08/01/2025 Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050] 07/29/2025 Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443] 07/25/2025 The Power of Accountability: You Can’t Grow Alone! [RR 1049] 07/22/2025 Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442] 07/18/2025 Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048] 07/15/2025 Women In NAPA (WIN): Building a Supportive Community [THA 441] 07/11/2025 Eating Electric: Fueling Your Body for Longevity [RR 1047] 07/08/2025 Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440] 07/04/2025 How to Grow Your Shop Without Losing Control [RR 1046] 07/01/2025 Slow Down, Move Over: A Call for Roadside Safety [THA 439] 06/27/2025 Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045] 06/24/2025 Check the Part: Warranty Fraud and Returns [THA 438] 06/20/2025 It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044] 06/17/2025 The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437] 06/13/2025 Building Businesses and Believing in Better Days [RR 1043] 06/10/2025 Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436] 06/06/2025 Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042] 06/03/2025 How One Toolbox Can Change Everything [THA 435] 05/30/2025 1 2 3 … 37 Next »
