Here are the two most recent episodes
A Phone Call Is Worth a Thousand Emails [RR 1056]
In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone.
Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His company helps shops bring back that personal touch, building the know, like, and trust factor every business depends on.
Why phone calls matter:
• Build trust and loyalty by making customers feel valued.
• Prevent lost business by uncovering issues before they turn into bad reviews.
• Gain insights you can’t get from analytics alone.
• Challenge digital norms: 40% of calls get answered, even by younger generations.
• Ensure consistency with dedicated ambassadors who represent your shop’s culture.
Texts are great for generating reviews, but they miss the middle ground where future revenue lies. A thoughtful follow-up call turns transactions back into relationships, because at its core, auto repair is a people business.
remarkableresults.biz/e1056
The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]
This episode is all about transformation: how coaching, mindset shifts, and strategic decisions can take a shop from survival mode to real growth. Matt Wagg opens up about his journey from being coached by Bill Haas to becoming a coach himself, and the lessons learned along the way about leadership, profit, and purpose.
Key Takeaways:
Coaching Works: It paid for itself almost immediately and pushed Matt into changes that fueled growth.
Listen for Real: True success starts with listening, not just to reply, but to understand.
Differentiate Everything: Even oil changes can be a premium service when properly communicated.
Profit Fuels Growth: Embrace profitability to invest in tools, reward your team, and scale.
Owner’s Mindset: Step out of the bays and into leadership with a clear job description.
Leadership = Responsibility: Owners carry the weight of their team’s livelihoods—accountability matters.
Teaching to Learn: Coaching others deepened Matt’s own understanding and perspective.
And this is only Part 1! Next time, we’ll dive into systems—because “systems win wars.”
remarkableresults.biz/a449
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RR 000: Overview & Purpose of Remarkable Results Podcast
Everything you wanted to know about the Remarkable Results Podcast. Listen as your host Carm Capriotto interviews today’s most successful and inspiring automotive aftermarket professionals. Eavesdrop as our guest’s talk about their pathway to remarkable results and get inspired by their wisdom, challenges, flashes of brilliance and passion for what they love to do. Carm’s…
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