Here are the two most recent episodes
“I’m Just One of the Guys!” Being Seen Beyond Gender and Ethnicity [FTR 108]
Emily Chung shares her experiences as a female minority shop owner in the automotive industry. She reflects on societal tendencies to highlight differences rather than commonalities. She encourages her peers to engage with her on business-related topics rather than focusing on her gender and ethnicity.
remarkableresults.biz/f108
The Invisible Paycheck: Retention Strategies Beyond Pay [THA 403]
Recorded at the 2024 ASTA Expo, explore key strategies for hiring, compensating, and retaining skilled technicians in the automotive industry. This episode highlights the significance of comprehensive benefits beyond pay.
remarkableresults.biz/a403
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Invest in the Industry's First Rate Content From the Premier Aftermarket Auto Shop Podcast
Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]
Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He…
Dynamic Leadership – Building Your Leadership Team [RR 498]
The Men behind Dynamic: Dwayne Myers, Partner Dynamic Automotive Mark Murphy, Lead Technician Todd Zimmerman, Location leader Bob Allen, VP of Operations, from wrenching to location leader Key Talking Points: Career-pathing. The leaders are there when you need them Shop owners can develop their team and really grow and make a difference in our industry…
How To Increase Your Labor Rate Without Losing Car Count [THA 152]
The Panel: Devin Kelly, All-Star Automotive, Columbia, MODevin Kelley is a passionate entrepreneur with a technician background. As a shop owner, he is responsible for general leadership within his company. This puts him at the front-line of the fight for a more professional auto repair presence in his community and helps maintain his companies…
Erik Mortensen – Former Technician Now Automotive Educator [RR 497]
Erik Mortensen, an Automotive Instructor at Watauga High School, transforms his classroom into an automotive service shop. Key Talking Points: A former technician that runs an automotive An automotive service shop in the classroomFive bays Parts room Toolroom Alignment rack All the equipment you would need He took an existing program and made it his…
Bonus Episode – Them Changes | A Must Listen
Important Changes You’ll need to subscribe to each podcast separately. In the recent past, you would get every show we produce into your one single subscription of RRR. One of the easiest ways to find all three podcasts is to search under my name in your app. Key in Carm Capriotto. You will find the…
Carm Capriotto – 2020 – The Year You DO! [FTR 078]
Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket’s premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record. Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of…
Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]
Anthony Williams is the Automotive Liason for the Automotive Institute for Science and Technology – AIST. Contact Anthony: a.williams@automotiveinstitute.org 719-641-2575 Talking Points: A brief recap on schoolProject-Based Learning vs Traditional schoolingDoing is the basis for learning in a real-world setting Find student natural aptitude Career Education combined with Core content (English, Math, Science, Etc.) PTECH…
Dominate Your Market – Own the Two Mile Zone [THA 151]
The Panel” Bryan Gossel, BG Automotive, Fort Collins, CO Sue Morsching, Elysian Auto Service, Elysian, MN Heather DePriest, American Garage Chinook, Montana Talking Points The CEO’s responsibility is to make the phone ring. You must create a year-long marketing calendar to help prepare (anticipate) for special events, seasons, holidays, etc Compare your numbers from each…
Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]
Steve Ciabattoni is the co-founder and CEO of 360 Payments, a payment technology company located in the heart of Silicon Valley. Raised in Philadelphia, Steve is the son of a small business owner who had to work two jobs just to put food on the table. Living the struggles of small business ownership firsthand gave Steve…
Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also…
RR 494: Women In Auto Care 2019 Honorees
The winners of the 2019 Women of the Year Awards are: Auto Care Woman of the Year: Jennifer Maher, Chief Executive Officer, TechForce Foundation and America’s Automotive Trust Auto Care Woman of Excellence: Cindy Frasca, Chief Operating Officer, Kukui Female Shop Owner of the Year: Jamie Carlson, Owner, Ervine’s Auto Repair and Grand Rapids Hybrid…
THA 150: Three Financial Challenges – Coaches Perspective
David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. Find David’s other episodes HERE. Cecil Bullard is President of the Institute for…
RR 493: Do More of 2020 – Goals – Standards
RR 493 Do More in 2020
Since 2020 is on our doorstep you may just write down a few thoughts that get sparked by this discussion. The whole idea here is to share this with you so you can work toward greatness. If you are successful, I know you work at it and strive to get better each day. I also know your fuel comes from learning new things and inspiration from others.
This discussion originated as a CarmCast broadcast live on my Facebook Page. I thought it so good I wanted to share on Remarkable Results Radio My panel is Tom Palermo from Preferred Automotive Specialists and Danny Sanchez from AutoShop Solutions. I asked ‘What are you going to more of in 2020?’ The result was so good that I wanted to share their insights with a much larger audience, hence releasing it here as an RRR podcast.
FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You
FTR 076 Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You
RR 492: YouTube – Benefit or Burden Part 2
RR 492: Youtube – Benefit or Burden Part 2
Welcome to the second installment of Youtube: Benefit or Burden Part 2. As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides of the value of YouTube as it relates to auto repair.
The episode’s expert guests include: Paul Danner, ‘Scanner Danner’ fame, Brin Kline, shop owner and member of Trained By Techs, Shop owner and Technician Michael Broccolo, from Rochester, NY Sara Fraser from Hass Performance Consulting and Matt Fanslow shop manager and lead diagnostician Riverside Automotive.
You’ll hear some sparks fly as the passion for training and quality diagnosis was front and center. The debate over the words diagnostic vs testing was prominent and the real facts that many shops are not really diagnosing they are retrieving a fault code and using statistical diagnostics therefore shooting the parts cannon and in many cases not doing right by the customer.
THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective
THA 149Top Financial Challenges to Overcome- An Owners Perspective
We’re serving up a strong discussion on Financial Challenges with me are shop owners John Long, Schertz Automotive, Schertz, TX, Tom Ham, Auto Centric, Grand Rapids, MI and Andy Massoll, Detroit Garage, Farmington, MI
You may not be surprised as to the big take-a-way from this episode. It is only logical and will have a huge impact on your business immediately. The panel agrees that your family needs to be on board with any financial decision you make in the business. You’ll get advice on what to do if you get into financial trouble, also the power of sharing your financial status with your team and if you are in financial trouble, you are not alone.
RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
Warren is bringing a practical view of calculating your diagnostic labor rate. He is completely changing his earnings/profit structure by having a diag labor rate that is based on his real need to make the correct gross margin because diag time rarely sells parts.
He also explains his ‘intensive labor’ rate as it relates to big-ticket items. Warren Parr was on a while back talking to you about his PICO Scope Club that was RR episode 485.
I did an episode with Vin Waterhouse on this very subject. It was episode 471. It is one thing to have a lesson from a coach, but another to hear from a shop owner who has put this teaching into practical use.
FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training
FTR 075 Bill Hill – Yearly Bonus is All About a Commitment to Training
Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490]
RR 490: Technician Talk – Part 8 – Loyalty
This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow.
Loyalty is not limited to the team, they say, it goes way beyond to the customers, stakeholders, suppliers, and even the community. They give their thoughts on creating loyal customers. They even talk about getting a label of being dis-loyal.
This is a long one but well worth the listen even if it takes you a couple of sessions.
THA 148: Generating Repeat Business
THA 148 Generating Repeat Business
We are talking marketing, mining and relationships with Kelli Weatherby, Accurate Automotive Mesa, AZ with husband Lee and David Roman from Done With Care – Auto Repair, Merriam, KS
Kelli and David shook the trees as it relates to the all-important follow-up visits, referrals, texting, emails, customer shop tours, mystery shoppers, the importance of using your own organic content for your emails and social posts.
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
Louis Altazan, President of AGCO Automotive Repair Service – Baton Rouge, LA. Louis has also studied under Dr. W. Edwards Demming the father of Quality Management. He has a lot of expertise and experience to show us regarding the processes that we need to run a successful quality shop.
This episode shows you the importance of a quality system in place. It is also useful to use Demming’s quality revolution as pointed out by Louis who served as a student of Dr. W. Edwards Demming, a renowned father of Quality Management. Louis also shares with us the 14 principles of Total Quality Management.
FTR 074: Deb Van Batenburg – Fix The Things You Tolerate
FTR 074: Deb Van Batenburg – Fix The Things You Tolerate
RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019
RR 488: Bill Hanvey and Paul McCarthy Builds A Strong Commitment to the Service Professional
My guests today are the aftermarkets leading advocates and voices; Bill Hanvey, President, and CEO of the AutoCare Association and Paul McCarthy, President of the Automotive Aftermarket Suppliers Association (AASA). Both are leading the industry towards a brighter tomorrow!
As AAPEX 2019 began we were told of a renewed commitment to the service professional. It is evident with the announcement that Repair Shop HQ will be a stand-alone venue at AAPEX 2020. It will be a homecoming event for all in the industry. My guest’s organizations jointly lead point on AAPEX as one of the world’s largest aftermarket events.
In this episode, you also hear Bill and Paul share some cool behind the scenes stuff from AAPEX and hear about the keynote speaker President Bush, and you’ll get a sense of the size and scope of the industry you earn your living in.
Both AutoCare and AASA are running hard on Your Car. Your Data. Your Choice. Initiative. You must, I repeat MUST get involved. While you are listening, if you aren’t in your vehicle, get to the internet key in yourcaryourdata.org and complete the petition. Also, get your customers involved. Get this story told; this will affect your business and your customer’s ownership of their data. We need millions of signatures. If you ‘ve ever thought of helping your industry, completing this petition is one of the most important things you can do. Yourcaryourdata.org
THA 147: Overcoming Debt
THA 147 Overcoming Debt
A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for spending. It is generated by sales and the gross margin dollars that are earned on those sales is used to pay expenses. The remainder is profit. If cash is spent before allocations then it is very difficult to pay obligations. In many instances, loans are taken to pay bills and overspending stresses the business and the owner.
The panel for this Town Hall Academy includes Kim Walker from Shop Marketing Pros and former shop owner, AJ Nealey from Nealey Auto Service, Edgewater, MD and Tom Lambert owner of Shadetree Automotive. They each have a story on how to manage or eradicate debt, grow sales and scrutinize expenses. Knowing your financial states including Profit or Loss Statement and most importantly your Balance Sheet will help. Knowing what your metrics or tolerances of spending and cash management will lessen your dependence on borrowing and putting your company in harm’s way.
RR 487: Joe Register – Will You Be at the Forefront of Technology?
RR 487: Joe Register – Will You Be at the Forefront of Technology?
Joe Register, Vice-President Emerging Technologies at Auto Care. Joe has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. You owe it to yourself to listen to Joe’s previous two episodes 381 and 442.
This episode shows you that there is no hiding from technology. Adapt or Fade. Joe reiterates standardization, immersive perception tech, ADAS, Dedicated Short Range, Security, Safety, Communication, 5G, Re-Calibration, OE operating specs, and so many more.
Joe says that Technicians must continue to train because of the new tech coming. They will have great job security. Shops will need to charge enough to pay for access, systems, and their communication diagnostician specialist to get the vehicle back into OE operating specs.
FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training
FTR 073 Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training
RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
There are 4 pillars that make our discussion stand today. These pillars are the ones that solidify the company’s cultural EQ. These are personal behavior, empathy, accountability, and training.
I’m once again with Dan Taylor on our 3rd episode on the power of emotional intelligence or most commonly called EQ. This is a big topic. Welcome to the third part of our emotional intelligence series.
So glad to bring you episodes that make you think and self evaluate. If you have any type of leadership role these EQ episodes are for you. Also, see Part 2 in Episode 474 and Part 1 in Episode 461.
THA 146: The Value of Twenty Groups
THA 146 – The Value of Twenty Groups
If you are a struggling shop, I’d like to introduce you to three shop owners who were in your position once. They climbed out to find great success. One of the tactics was to join a twenty group.
Keep in mind that so many struggling shops discovered the way out of their situation just in time before they closed the doors. Two of my guests are not bashful to say they were on the brink of failure.
With me on the Academy is: Judi Haglin, Haglin Automotive, Boulder, CO, Lisa Eckler, Foreign Car Specialists, Poughkeepsie, NY, John Eppstein, John’s Automotive Care, San Diego, CA and Keith Williamson, Williamson’s Repair and Tire, Bondurant, IA
Listen to this team as they point out that they didn’t know what they didn’t know and their discovery came by being with their industry colleagues in a twenty group. Many in the group have special strengths, will hold you accountable and can provide you a different view of your pathway to remarkable results than you ever thought of yourself.
RR 485: Warren Parr – Learning and Innovating with the PicoScope Club
RR 485 – Warren Parr – Learning and Innovating With a PicoScope Club
My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an advisor at a Junior College Automotive Program and is involved in 6 different high schools. In this episode, Warren talks about the Pico Club. It is a monthly club of shop owners and technicians that share PicoScope case studies.
Find the show notes and Warren Parr’s email at remarkableresults.biz/e485. He says that the Pico Clubs has allowed their members to be more accurate and faster with their diagnostics
Warren and the team are discovering infinite ways to use the Pico Scope in smart and genius ways through the Pico Club. Imagine everyone united for the same purpose to learn from each other. I challenge you to create this club in your area and reach out to technicians and educators in your marketplace. The limit is your imagination.
FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent
FTR 072 Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent
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