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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123]

Sep 17, 2022

Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]

Sep 16, 2022

What Should We Call DVI’s? [THA 293]

Sep 15, 2022

NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]

Sep 13, 2022

Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

Sep 10, 2022

Preparing For The Next Five Years [RR 778]

Sep 9, 2022

Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]

Sep 9, 2022

Why Speak to Fifth Graders? [THA 292]

Sep 8, 2022

Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]

Sep 6, 2022

Maximizing Space and Efficiency – Bob Noreiga [AW 121]

Sep 3, 2022

Electric Vehicle Outlook with Derek Kaufman [RR 776]

Sep 2, 2022

Customer Amenities [THA 291]

Sep 1, 2022

Car Coach Reports with Lauren Fix [RR 775]

Aug 30, 2022

Big Success in a Small Town – Jeff Grassman [AW 120]

Aug 27, 2022

Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]

Aug 26, 2022

Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

Aug 25, 2022

Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]

Aug 23, 2022

Second Location: Opportunity Knocked – Andy Bizub [AW119]

Aug 20, 2022

“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]

Aug 19, 2022

Flat Rate VS Salary Debate [THA 289]

Aug 18, 2022

The Women of NAPA AutoCare [RR 771]

Aug 16, 2022

Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

Aug 13, 2022

Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]

Aug 12, 2022

Writing Ads That Attract Rock Stars [THA 288]

Aug 11, 2022

2022 Napa Technician Of The Year: Meg Lewis [RR 769]

Aug 9, 2022

Be Proud of Your Culture [AW 117]

Aug 6, 2022

Work Happy, Drive Happy [RR 768]

Aug 5, 2022

Maintenance Intervals: Industry Standards [THA 287]

Aug 3, 2022

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

Aug 2, 2022

Finding Success in an Auto Repair Complex [AW 116]

Jul 30, 2022

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The BACK CATALOG - Listed By Most Recent

Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]

10/28/2025

Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]

10/24/2025

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025

Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]

05/16/2025

Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]

05/13/2025