Preparing For The Next Five Years [RR 778]
If only we had a crystal ball to peak at the next 5 years. As a shop owner, you might still be booked out 2-3 weeks, but with gas prices, inflation, the great resignation, interest rates, and new and used car costs, what do you need to pay attention to in the short term to continue to be profitable and relevant?
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Maximizing Space and Efficiency – Bob Noreiga [AW 121]
Guest Host and Shop Tour with Bob Noriega, AutoWorks of Tampa, Tampa, FL.
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Work Happy, Drive Happy [RR 768]
Find out how Marc Pons maintains a “Work Happy, Drive Happy” culture inside his 9 shops. Marc is also the president of ASTA in North Carolina, the Automotive Service and Tire Alliance, the folks who bring you ASTE. Marc explains the importance of setting routines to reinforce your values, it only takes 15 minutes at the beginning of each day. Can your shop spare 15 minutes? I think you can.
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Listen and view episode notesRon Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]
We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures.
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Listen and view episode notesHow Partnerships Work [RR 766]
What does it take to build and maintain a long-term and successful business partnership? Why do so many fail? I’m with Travis Troy and Josh Mullins from Honest Wrenches, and they are debunking the misconception that partnerships in business don’t work. Spoiler alert, just like a marriage, it takes hard work and clear communication with aligned values.
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Why Do a Repair Order Audit? [THA 286]
Are you chasing the KPI’s in your business without pausing and diving into what creates those Key Performance Metrics? Are you reviewing repair orders? The amount of data filtered properly from an RO Audit will astound you. Use the data from a Repair Order Audit to refine your business.
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Listen and view episode notesMy Computer Was Hacked: Now What? – Tom Sciortino [RR 764]
How secure is your computer and internal network? Could it survive malware or a virus? For most of us, our system just runs and is out of sight, out of mind…until something happens. I’m with Tom Sciortino, a good friend and local shop owner in my hometown, and his business computer got hacked. Tom’s personal accounts were also hacked. He bought a couple of laptops he didn’t know about. Don’t let this happen to you; keep listening to find out how he discovered the hack and the changes he made to protect his network.
Listen and view episode notesProcesses: The Pulse of Your Business – Randy O’Connor [RR 763]
Have you ever thought about a few years ago and wished you did something differently? Maybe those few things that seemed impossible to implement weren’t as difficult as you thought. I’m with Randy O’Connor, Executive Director of Modern Tire Dealer Training and Educator Network. Randy gives an insightful analogy to processes and procedures being the lifeblood of your business. They connect everything. Put the work in and reap the rewards.
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Listen and view episode notesThe Extreme Value of a ‘SWOT’ for your Business [THA 283]
How often are you checking on the overall health of your business with your team members involved? Are you identifying and working on the strengths, weaknesses, opportunities, and threats, known as SWOT? How do you start a SWOT analysis? What are the benefits? How do you find your blindspots? Does knowing your SWOT give you a competitive advantage? My panel takes a deep dive into the value of SWOT and shares their own experiences.
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Listen and view episode notesProcess Driven: Stop Restarting Jobs [AW 108]
Guest host and a shop tour with Lorenzo Pellicciotta, CarStar, Oakville, Ontario. Lorenzo discusses his path to becoming an entrepreneur and why processes and procedures are critical to gathering all information on a vehicle the first time.
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Listen and view episode notesBuild Your Labor Rate From The Ground Up [THA 276]
How much do you value your time? Your employee’s time? Are you making your decision on your labor rate based on data? My expert panel breaks down a mathematical and strategic way to understand the labor rate that delivers your profit goal. To view the charts and presentations my guests have prepared, make sure you head to my carm capriotto youtube channel or find the link on the show notes. Once you see the math your decision to set a profitable labor rate will be smarter and easier.
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Listen and view episode notesPlan For Slow Times [THA 275]
The aftermarket is blazing busy. We may think that boomtown will continue without an end in sight. But what are your ‘slow day action plans?’ Some who have not been doing things ‘right’ are feeling the ebb and flow of typical cycle times, holidays, back to school, vacations, weather, and travel. Let this episode help you re-think how you prop up your business. Stop stopping.
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Listen and view episode notesNew Customer Orientation – Kevin Vaught [RR 737]
Do you have a clear procedure for orientation of new customers and a commitment to providing an outstanding customer experience? Kevin Vaught from Elite Worldwide shares simple ways to WOW your new customers and reduce their anxiety.
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Listen and view episode notesDo You Need an Estimator? [THA 271]
Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an important hire. I got an ear full in this Academy Webinar on how the metrics work and the role and responsibilities to consider hiring an estimator or parts specialist in your growing busy shop. All three shop owners on my panel have this role in their shops. Stick around and learn.
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Listen and view episode notesAre You Offering ‘Only’ Synthetic Oil Services? [THA 270]
Questions, what is your customer oil change service like? Have you transitioned to ‘synthetic only’ oil for your customers? How do you stock all grades and weights? The days of $20 oil changes every 3 months is gone. My panel of shop owners discuss why they have synthetic only oil service and how it’s improved their efficiency in the bays and for their customers. If you have not implemented this business strategy learn in this episode why you need to do it.
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Listen and view episode notesNext Best Improvement: Lean [THA 266]
How do you calculate the common phrase “work smarter, not harder?” This episode is all about getting lean in your shop. Are you tracking the steps it takes to do something simple like an oil change? Are your parts and supplies not only organized but purposefully placed in areas for efficiency? My panel discusses simple ways to get started with Lean Six Sigma. 1 simple change can save you time and money.
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Listen and view episode notesOut with the Old, in with the New [AW 095]
Guest hosts and shop tour with Rich and Linda Brauer, 59 Auto Repair, Plainfield, IL. They’ve been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying “that is the way we’ve always done it.”
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Listen and view episode notesCarmCast Power Panel [CC 102]
CarmCast Power Panel [CC 102]
This CarmCast featured an anything goes format, a ‘Power Panel.’ No question Bryan Kelley and Greg Buckley would make for a great power panel. What better way to start off 2022 than some comprehensive discussions marking trends like Multi Shop Ownership. We hit some great wisdom on developing Trust, Delegation, EVs, Work-Life Balance, and more. No doubt you’ll pick up a gem or two to help make your 2022 a banner year for you. Let me ask you … how do you recharge? Well, I asked my panel. Compare your rechargeability to theirs. Thanks for listening to the podcast where ‘Your Learning Curve Never Sounded So good!’
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Listen and view episode notesScheduling Work Flow [THA 248]
Scheduling Work Flow [THA 248]
We are living in the “new normal.” For anyone who wants things to go back the way they were pre-pandemic, you’ll be waiting a long time. Professionals everywhere are feeling the impact of shipping delays, short staff, and pricing. Our industry is no exception and efficient workflow has never been more critical. Clear communication and expectations between employees and customers is step one. In this episode, my panel shares their own experiences with scheduling workflow. Listen for some smart ideas start implementing small changes in your business that will have a lasting impact.
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Listen and view episode notesImplementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]
Implementing EOS with Barry Barrett: 4 Shop Owners Share Their Success [RR 686]
The Entrepreneurial Operating System has been highlighted on the podcast with a 7 part series featuring Barry Barrett, a certified EOS Implementor. The EOS system enables owners to get the most out of their business using six key components: Vision, People, Data, Issues, Process, and Traction. It’s easy to discuss and learn, but how does it work with real people in different levels of business? In this episode, you’ll hear from 4 shop owners that have implemented EOS in their business and their success stories from it.
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Listen and view episode notesGrowing Pains When Scaling Your Business [RR 683]
Growing Pains When Scaling Your Business [RR 683]
We all know growing pains happen when expanding your business to more locations. It’s tough, necessary, and normal. But wouldn’t it be nice to skip some of the known challenges? Consider this episode your “How to Scale” road map if you’ve been considering opening more locations. Listen and learn from a shop owner and one of his Directors, as they share some tactics to controlled chaos.
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Listen and view episode notesRob Merwin and Charlie Marcotte [AW 069]
Rob Merwin and Charlie Marcotte [AW 069]
Guest host Rob Merwin from Aftermarket Matters will share news on the number of shops that closed as a result of Covid-19 and the advance of mobile repair. Charlie Marcotte from American Pride in Virginia gives you a tour of his four shops.
Listen and view episode notesEOS Part 7 – Traction with Barry Barrett [RR 666]
EOS Part 7 – Traction with Barry Barrett [RR 666]
Welcome to the final episode in our 7 part EOS (Entrepreneurial Operating System) series with Barry Barrett, a certified EOS implementer. It’s time to put everything together that we have learned in the previous episodes on EOS. No business is too big or too small to put this system in action.
Everyone has a lot to get done every day, especially business owners, but are you getting the right things done every day? How should your weekly meetings be structured? Take the questions out of the equation in your business by following Barry’s simple and direct processes. EOS can grow your profitability by 20-25%, what are you waiting for? remarkableresults.biz/e666
Listen and view episode notesEOS Part 6 – Process with Barry Barrett [RR 657]
EOS Part 6 – Process with Barry Barrett [RR 657]
We are on part 6 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode, Barry discusses how to systemize your business by building processes. Too many owners think they don’t have time to document processes and then wonder why they can’t leave the shop and take a vacation.
Guess what? Processes can be a simple 1 page of bullet points. Keep listening to follow the steps to create consistency in your business. remarkableresults.biz/e657
Listen and view episode notesDay End Processes with Bill Nalu and Joe Hanson [CC 093]
Do you have a set of tasks that need to be performed at the end of business every day? Does this discipline help your team keep focused on customer service, securing your money, and the facility for closing time?
My panel provides you with a few of their day-end disciplines that, as you’ll hear, provide the business and the customer with strong day-end measures.
Listen and view episode notes