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Series - Service Professional

Shop Owners / Entrepreneurs Series

Embracing Change with David Martin [RR 543]

06-09-2020

Adapt or Die – A Look Ahead [THA 174]

06-04-2020

Businesses Grow when Owners Grow – Maryann Croce [RR 542]

06-04-2020

From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]

05-29-2020

Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]

05-26-2020

Status of the Aftermarket – Journalist Mark Phillips [RR 538]

05-22-2020

Insurance Reviews – What if Scenarios [THA 172]

05-21-2020

Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]

05-15-2020

Multi Shop Operations – Acquisition – Selling [THA 171]

05-14-2020

Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]

05-12-2020

Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]

04-21-2020

Technician Round Table – Part 9 OUTSPOKEN on Training – Heipp – Landry – Fanslow [RR 528]

04-17-2020

Success Stories from the Coaching Front-lines [THA 167]

04-16-2020

Do You Understand Your Role? [RR 527]

04-14-2020

What Would I Tell My Younger Self [THA 166]

04-09-2020

Are you a Shop Owner or a Business Owner [RR 525]

04-07-2020

What Needs to be in Your Marketing Plan Right Now [RR 524]

04-03-2020

Surviving an Economic Downturn [THA 165]

04-02-2020

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03-30-2020

Lift Safety with Rick White [RR 522]

03-27-2020

Final Inspection – Quality Controls & Covid-19 [THA 164]

03-26-2020

Financial struggles. Gain Control of your Finances [FTR 090]

03-26-2020

Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]

03-25-2020

Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]

03-23-2020

Make your Competitor Your Friend [THA 163]

03-19-2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03-16-2020

Are You Paying for Training? The Right Thing To Do [THA 162]

03-12-2020

Stop Being Afraid – Bryan Gossel [RR 517]

03-10-2020

Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]

03-06-2020

Insurance Coverage Review – Part 1 [THA 161]

03-05-2020

Open Forum: Ask the Shop Owner – Part 2 [THA 160]

02-27-2020

In Search of Silver Bullets – Scott Shotton [RR 513]

02-25-2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02-24-2020

Aftermarket Acumen Part 5 – Succession [RR 512]

02-21-2020

Service Advisor Role Play #4 [THA 159]

02-20-2020

Zero Dollar Customers – Tom Palermo [RR 511]

02-18-2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02-17-2020

Aftermarket Acumen Part 4 – Technician Pay [RR 510]

02-14-2020

Shop Owner Open Forum [THA 158]

02-13-2020

Teaching Students at Kustom Built Cars [RR 509]

02-11-2020