Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774] Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773] Second Location: Opportunity Knocked – Andy Bizub [AW119] “Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772] Flat Rate VS Salary Debate [THA 289] The Women of NAPA AutoCare [RR 771] Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118] Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770] Writing Ads That Attract Rock Stars [THA 288] 2022 Napa Technician Of The Year: Meg Lewis [RR 769] Be Proud of Your Culture [AW 117] Work Happy, Drive Happy [RR 768] Maintenance Intervals: Industry Standards [THA 287] Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] Finding Success in an Auto Repair Complex [AW 116] How Partnerships Work [RR 766] Why Do a Repair Order Audit? [THA 286] What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765] Helping the Community Deter Converter Theft [AW 115] My Computer Was Hacked: Now What? – Tom Sciortino [RR 764] Identify Your Ideal Customer [THA 285] Processes: The Pulse of Your Business – Randy O’Connor [RR 763] Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762] Are You Selling Customer Experience or Price? [THA 284] The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761] Growing Pains with Jim Shukys [AW 113] How To Build Relationships with Students and Schools [RR 760] The Extreme Value of a ‘SWOT’ for your Business [THA 283] A Collective Think Tank – Marconi – Murphy – Morrill [RR 759] You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758] Incentive Pay Ideas for Technicians [THA 282] 4 Locations and Growing – Craig Popp [RR 757] Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] Do You Have a Customer Avatar? – Daniel Griffith [RR 756] Is Your Bathroom Like the Ritz Carlton? [THA 281] Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755] Moving to a New Shop [AW 110] Hairdresser Turned Shop Owner – Danielle Vila [RR 754] ABC Technician: What Does It Mean? [THA 280] Survey Says [RR 753] Two Locations, One Campus [AW 109] From Investment Banker to Shop Owner [RR 752] Technician Mentoring [THA 279] Motorist Assurance Program (MAP) [RR 751] Process Driven: Stop Restarting Jobs [AW 108] Surviving Two Store Openings During the Pandemic [RR 750] The Value of Exit Interviews [THA 278] « Previous 1 … 9 10 11 12 13 … 36 Next »
