Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT Processes: The Pulse of Your Business – Randy O’Connor [RR 763] Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762] Are You Selling Customer Experience or Price? [THA 284] The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761] Growing Pains with Jim Shukys [AW 113] How To Build Relationships with Students and Schools [RR 760] The Extreme Value of a ‘SWOT’ for your Business [THA 283] A Collective Think Tank – Marconi – Murphy – Morrill [RR 759] You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758] Incentive Pay Ideas for Technicians [THA 282] 4 Locations and Growing – Craig Popp [RR 757] Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] Do You Have a Customer Avatar? – Daniel Griffith [RR 756] Is Your Bathroom Like the Ritz Carlton? [THA 281] Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755] Moving to a New Shop [AW 110] Hairdresser Turned Shop Owner – Danielle Vila [RR 754] ABC Technician: What Does It Mean? [THA 280] Survey Says [RR 753] Two Locations, One Campus [AW 109] From Investment Banker to Shop Owner [RR 752] Technician Mentoring [THA 279] Motorist Assurance Program (MAP) [RR 751] Process Driven: Stop Restarting Jobs [AW 108] Surviving Two Store Openings During the Pandemic [RR 750] The Value of Exit Interviews [THA 278] The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749] Technician Time Management [AW 107] The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748] Prepare for the Future [THA 277] Google Reviews – Jimmy Lea [RR 747] Being Focused Led to Dream Shop [AW 106] From the Bays to the Classroom – Brandon Steckler [RR 746] Build Your Labor Rate From The Ground Up [THA 276] “You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745] Anthony Williams Tribute “Play Ball” Committed to Community [AW 105] The Hardest Lessons to Learn – Kevin Eckler [RR 744] Plan For Slow Times [THA 275] “Vision, KC Is My Happy Place” [RR 743] Power Panel: Internal Communication [CC 107] Streamlining Processes with Brett Beachler [AW 104] Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742] Details Matter [THA 274] Wide Open Training Discussion with No Agenda [RR 741] Adapt and Overcome with David Friend [AW 103] Do Your Standards Align with Your Core Values [RR 740] 20 Group Peer Review [THA 273] « Previous 1 … 9 10 11 12 13 … 35 Next »
