Here are the two most recent episodes
The Diagnostic Difference – Life of a Mobile Technician: Freedom and Flexibility [RR 949]
Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs).
remarkableresults.biz/e949
So You Think You Want To Open Your Second Location? [THA 377]
Industry shop owners discuss the challenges and strategies of opening and managing a second location. They explore the motivations behind opening additional shops, touching on wealth building, seeking new challenges, and planning for retirement. Carl Hutchinson emphasizes the importance of providing a growth path and career opportunities to attract and train the next generation of industry professionals. The conversation highlights the complexities of scaling a business and the need for strong leadership, financial planning, and a commitment to developing talent within the industry.
remarkableresults.biz/a377
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RR 036: Peter Meier from Motor Age
Share this…Pete Meier the Director of Training for the UBM Advanstar Automotive Group of publications goes ON-POINT here in episode 36. I’m sure you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE…
RR 035: Jerry Kezhaya from The Auto Shop
Share this… Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry it is the top growing county in the US. His shop is large 35,000 sq ft. He has 21 lifts and has two…
RR 034: NACE-CARS 2015
Share this… Enjoy a narrative from Carm Capriotto as he recounts the four days spent in Detroit at the NACE/CARS 2015 Expo and Conference in July 2015. Listen to his observations and actual quotes from speakers along with specific ‘hot’ subjects having an impact on the aftermarket right now! Get out your pen and paper…
RR 033: Donny Seyfer from Seyfer Automotive
Share this… Co-Owner of Seyfer Automotive, in Wheat Ridge, CO. Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair, and maintenance with a special focus…
RR 032: Malcolm Sissmore on Telematics
Share this… Malcolm Sissmore is a wealth of knowledge on telematics and provides great insight on the subject. Malcolm is with Delphi Product and Service Solutions. He is the North American Sales Director: Traditional Markets & Telematics and the Country Director Canada. Many of our guests have discussed telematics technology as a potential disruptor or…
RR 031: Todd Holiday from Winchester Tire
Share this… Meet Tod Holiday the second generation owner of the 43 years young Winchester Tire and Alignment in Memphis, TN. Like so many of our podcast entrepreneurs this is a great story on growing up in a family business when before school and after-school were all about being at the business helping out. (I’m…
RR 030: Donny Seyfer Chairman ASA
Share this… In May 2015 Donny Seyfer was named Chairman of ASA. He says it is a ‘NEW’ organization that is changing in many positive ways. Donny shares his inside view on the Automotive Service Association and discusses the biggest benefits to the membership. He also talks about their big expo and conference NACE/CARS, in…
RR 029: Andy Massoll from Curt’s Service
Share this… Curt’s Service started out as so many shops did back in the day as a Sunoco Station. That was 34 years ago that Curt Massoll got the bug. Andy Massoll, second generation owner of Curt’s Service in Oak Park Michigan. Guest Andy Massoll is second generation owner and has a top shop designation…
RR 028: Leigh Anne Best from Brakes For Breasts
Share this… (NOTE: This episode was recorded and released in July 2015. The picture above is the presentation for the 2015 fundraising efforts. $141,868 was collected.) In 2011, Leigh Anne Best and fellow shop owner Laura Frank began the “Brakes for Breasts” fundraiser with 5 local auto shops in Ohio. In 2012, they expanded “Brakes for Breasts” to 27 shops…
RR 027: Bogi Lateiner from 180º Automotive
Share this… Meet Bogi Lateiner from 180º Automotive in Phoenix, AZ. She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Womens’ Studies and Pre-Law. Listen to her story on how she got where she is today. Her nine year old shop has an all-female tech team, working…
RR 026: Craig Clark from Alfred State College
Share this… Where are we getting our future technicians? Without one doubt this is a big aftermarket concern. There are many great post-secondary training institutes or colleges in the US. One that I happen to know a lot about is in Wellsville, NY. It’s Alfred State College part of the State University of NY system.…
RR 025: Frank Butkus-Leutz from Desert Car Care
Share this… Frank Butkus-Leutz of Desert Car Care in Chandler, AZ, is clearly a vibrant, excitable and passionate shop owner. He is enthusiastic about unity in the industry and helping his fellow shop owner. This outspoken jazz trombonist tells his story from growing up in Harlem to serving in the Persian Gulf as a signalman. …
RR 024: Jill Trotta from Repair Pal
Share this… Jill Trotta, Director Automotive Group at RepairPal provides an in-depth discussion on the benefits and value of this shop referral site. A few of our previous podcast guests are RepairPal members and that got me curious and prompted a call to Jill for an interview. According to Jill there are 1200 participant shops…
RR 023: Maryann Croce from Croce’s Transmissions
Share this… Maryann Croce of Croce Transmissions in Norwalk, CT and her husband Tony combined her banking career and his automotive technical skills and bought a transmission business 15 years ago. They have 4 bays, 4 techs and one service adviser As so many in the aftermarket know when husband and wife’s and families, for…
RR 022: Amy Mattinat from CCC Women’s Board
Share this… Amy Mattinat, the current president of the Car Care Council Women’s Board discusses the organization she leads. When you think about the number of woman who make up the majority of customers and decision maker at service counters, the role the Women’s Board is very important to the industry. Amy outlines the council’s…
RR 021: Bill Hill from Mighty Auto Pro
Share this… Bill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 17 years. He employs 13 associates that includes 5 techs, 2 service writers, 1 customer service specialist along with a customer service assistant and a shuttle driver. He believes that processes and procedures…
RR 020: Michael Haeg from Century Interactive
Share this… Michael Haeg is the Director of Business Development at Century Interactive. He says they are phone nerds and have a solution called ‘service setter’ that shops use to improve their phone skills and close more sales. Who wouldn’t want that? Michael points out that the “owning the phone” has a bigger impact on…
RR 019: Greg Buckley from Buckley’s Auto Care
Share this… Greg Buckley of Buckley ‘s Auto Care says it was a thrill working alongside his dad, when he was eight years old, pumping gas. This 49 year legacy business has 5 bays, 3 techs and 2 service writers. He is a busy man being a member of ASA, an ATI Coach, a member…
RR 018: Michael Rukov, YANG
Share this… Michael Rukov, Products and Marketing Manager of One-Stop Parts Source is the Chairman of YANG. The Young Auto Care Network Group is a part of the Auto Care Association whose membership is under 40 years old. Michael talks about the start of the group two years ago, their goals for 2015 and the…
RR 017: Dave Serio from Vehicle Service Plus
Share this… Dave Serio from Vehicle Service Plus, in Bel Air, MD, takes his turn on the Remarkable Results Podcast. Dave is not just a 30 year shop owner but a Saturday morning radio show host for the last 19 years. Dave has been in the business since 1979 and owned other shops. His current…
RR 016: Dave Striegel on NAPA Conference
Share this… Dave Striegel owner of Elizabeth Auto Care in Elizabeth PA is also owner of Shop Docotor.com, a business coaching company and he was our inaugural interview in episode one of the Remarkable Results Podcast. Since this is the first episode of Remarkable Results: ON POINT, Dave was a perfect choice to lead off…
RR 015: Judy Walter from Zimmerman’s Automotive
Share this… Besides growing up in the 57 years young family business, Judy Walter the CFO and co-owner of Zimmerman’s Automotive, Mechanicsburg, PA with her uncles works with a family staff of 12 out of 29 team members. This is a true blue family enterprise. At they have a 20,000 sq foot facility, sporting a 12-bay shop…
RR 014: Matthew Roayaee from Auto Check-Cypress Station
Share this… Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Houston, TX. He’s been in the business for 15 years when he started out as a lube technician. This great entrepreneurial success story is full of great take-a-ways you can and will relate to. He offers wise words on starting a business,…
RR 013: Amy Mattinat from Auto Craftsmen
Share this… Amy Mattinat of Auto Craftsmen in Montpelier, VT had the good fortune to combine her love of cars with a career in the automotive industry. Whether going on ride-and-drives, teaching car care clinics, running her independent repair shop or working with the Car Care Council Women’s Board, she is able to combine her…
RR 012: Joe Marconi from Osceola Garage – Part 2
Share this… This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY. Joe’s interview is over two parts. You are on part two. Part one is in episode…
RR 011: Joe Marconi from Osceola Garage – Part 1
Share this… This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY A great interview broken up over two parts. You are on part one. Part two is…
RR 010: Doug Whiteman from George’s Sierra Shell-Part 2
Share this… Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview…
RR 009: Doug Whiteman from George’s Sierra Shell-Part 1
Share this… Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview…
RR 008: Diane Larson from Larson’s Service
Share this… Diane Larson owner of Larson’s Service, in Peabody, Massachusetts is an industry veteran of more than 25 years. Since losing her partner and husband in 2008 and taking on the responsibility of the shop full time. With a beautiful setting on the side of a pond, she developed a strong team that has…
RR 007: Gene Morrill-Part 2 Certified Automotive
Opened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.
Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head. Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7
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