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Series - Service Professional

Shop Owners / Entrepreneurs Series

Mastering the Art of Dealing with Difficult Customers [RR 839]

04-11-2023

Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]

04-08-2023

Technology Horizon, Do You See It? [RR 838]

04-07-2023

From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837]

04-04-2023

Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]

04-01-2023

The Automotive Industry: Does the Public Really Know What We Do? [RR 836]

03-31-2023

Technician Round Table: Mobile Technicians [THA 321]

03-30-2023

Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]

03-28-2023

Newly Purchased ADAS Calibration Equipment [AW 150]

03-25-2023

The Ebb and Flow of Being a Wife and Business Partner [RR 834]

03-24-2023

Going Electric in California [THA 320]

03-23-2023

Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]

03-21-2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

03-18-2023

First Ever General Service Technician Academy at Vision KC [RR 832]

03-17-2023

Managing Comebacks and Quality Control [THA 319]

03-16-2023

Future Shop: Sooner Than You Think [THA 318]

03-09-2023

Using My Dashboard to Find Trends [THA 317]

03-02-2023

Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]

12-02-2022

Alignments! Rates, Numbers and ROI [THA 303]

11-24-2022

Creating a Sticky Organization – Dr. Dave Weiman [RR 783]

09-27-2022

Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]

09-20-2022

Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]

09-16-2022

What Should We Call DVI’s? [THA 293]

09-15-2022

NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]

09-13-2022

Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

09-10-2022

Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]

09-09-2022

Preparing For The Next Five Years [RR 778]

09-09-2022

Why Speak to Fifth Graders? [THA 292]

09-08-2022

Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]

09-06-2022

Maximizing Space and Efficiency – Bob Noreiga [AW 121]

09-03-2022

Electric Vehicle Outlook with Derek Kaufman [RR 776]

09-02-2022

Customer Amenities [THA 291]

09-01-2022

Car Coach Reports with Lauren Fix [RR 775]

08-30-2022

Big Success in a Small Town – Jeff Grassman [AW 120]

08-27-2022

Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

08-25-2022

Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]

08-23-2022

Second Location: Opportunity Knocked – Andy Bizub [AW119]

08-20-2022

“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]

08-19-2022

Flat Rate VS Salary Debate [THA 289]

08-18-2022

The Women of NAPA AutoCare [RR 771]

08-16-2022