Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT FTR 034: Greg Bunch – Take Your Toolbox Home RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education THA 107: Discover How To Keep Your Women Customers For Life RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business! FTR 033: Kirk Richardson On Technician Pay Plans RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor THA 106: Managing a Negative Online Review RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind THA 105: Catering to the Millennial Customer RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility. FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit RR 402: Generation Z – Understanding Our Newest Employees and Customers THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done RR 401: Family Succession Part 1 – Our Future Female Shop Owners FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.” THA 103: Turn Price Shopping Callers Into Customers. RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner FTR 029: Tom Ham Part 1: What Techs want from Shop Owners RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation THA 102: Second Chance – Working with and Supporting Addiction RR 397: Acquisition Integration – A Look Inside a New Location Transition FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car RR 396: Education – Inside the Automotive Business School of Canada THA 101: Ghosting – Minimizing New Hire No Shows RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image FTR 027: Andy Bizub – Be The Dealer Alternative RR 394: What Quality Employees Really Want – Results From a Technician Survey THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop. FTR 026: Derek Kaufman on Start-Stop Technology RR 392: Shop Talk 7 – The Leading Ladies THA 099: The New Tax Law Impact on the Service Professional RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair. FTR 025: Bill Nalu on Abundance RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas RR 389: The Art of Successful Mentoring FTR 024: Rick White – Overcoming the Blame Game RR 388: Re-Inventing You! A Personal Story Of Prolific Change. THA 097: Service Professional Loyalty: A Supplier Perspective RR 387: In Praise of Our Trainers FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair? RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners THA 096: Engaging Kids in the Automotive RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it. RR 384: Women In Auto Care 2018 Honorees! « Previous 1 … 23 24 25 26 27 … 35 Next »
