Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT RR 415: Mitch Schneider – Legacy Aftermarket Influencer FTR 037: Scott Wheeler – Are You Really Listening to Your Customer? RR 414: Elevating Our Industry’s Definition of Mechanic/Technician THA 110: Charging What We Are Worth RR 413: Jill Trotta on Pricing Transparency FTR 036: Dwayne Myers – Say NO to the Technician Shortage RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn. RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons RR 410: Tom Ham – Running Your Business Remotely THA 108: The Value of a Professional HR Support Company RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ! FTR 034: Greg Bunch – Take Your Toolbox Home RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education THA 107: Discover How To Keep Your Women Customers For Life RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business! FTR 033: Kirk Richardson On Technician Pay Plans RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor THA 106: Managing a Negative Online Review RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind THA 105: Catering to the Millennial Customer RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility. FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit RR 402: Generation Z – Understanding Our Newest Employees and Customers THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done RR 401: Family Succession Part 1 – Our Future Female Shop Owners FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.” THA 103: Turn Price Shopping Callers Into Customers. RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner FTR 029: Tom Ham Part 1: What Techs want from Shop Owners RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation THA 102: Second Chance – Working with and Supporting Addiction RR 397: Acquisition Integration – A Look Inside a New Location Transition FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car RR 396: Education – Inside the Automotive Business School of Canada THA 101: Ghosting – Minimizing New Hire No Shows RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image FTR 027: Andy Bizub – Be The Dealer Alternative RR 394: What Quality Employees Really Want – Results From a Technician Survey THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop. FTR 026: Derek Kaufman on Start-Stop Technology RR 392: Shop Talk 7 – The Leading Ladies THA 099: The New Tax Law Impact on the Service Professional RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair. FTR 025: Bill Nalu on Abundance « Previous 1 … 23 24 25 26 27 … 36 Next »
