Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT Open Forum: Ask the Shop Owner – Part 2 [THA 160] In Search of Silver Bullets – Scott Shotton [RR 513] Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] Aftermarket Acumen Part 5 – Succession [RR 512] Service Advisor Role Play #4 [THA 159] Zero Dollar Customers – Tom Palermo [RR 511] Bob Greenwood on Billed Hours Per RO [FTR 085] Aftermarket Acumen Part 4 – Technician Pay [RR 510] Shop Owner Open Forum [THA 158] Teaching Students at Kustom Built Cars [RR 509] Ben Johnson – The Power of WHY [FTR 084] Aftermarket Acumen Part 3 [RR 508] Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] Becoming the CEO – Bob Greenwood [RR 507] Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] Aftermarket Acumen Part 2 – HR Concerns [RR 506] Localizing National Training [THA 156] Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505] Steve Finzel – Too Many Fluids [FTR 082] Aftermarket Acumen Part 1 [RR 504] Are You Selling Tires? [THA 155] Partnerships [RR 503] Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] Impact Award Winners 2019 [RR 502] Cash is King and Important to Your Business [THA 154] Survey Says! [RR 501] Matt Fanslow – Helping Local Shops [FTR 080] Bonus Episode 2 – Little Effort – Big Benefit What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500] Pricing Parts Purchased from Dealers [THA 153] Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499] Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] Dynamic Leadership – Building Your Leadership Team [RR 498] How To Increase Your Labor Rate Without Losing Car Count [THA 152] Erik Mortensen – Former Technician Now Automotive Educator [RR 497] Bonus Episode – Them Changes | A Must Listen Carm Capriotto – 2020 – The Year You DO! [FTR 078] Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496] Dominate Your Market – Own the Two Mile Zone [THA 151] Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495] Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] RR 494: Women In Auto Care 2019 Honorees THA 150: Three Financial Challenges – Coaches Perspective RR 493: Do More of 2020 – Goals – Standards FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You RR 492: YouTube – Benefit or Burden Part 2 THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490] « Previous 1 … 19 20 21 22 23 … 36 Next »
