Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside.

The Back Catalog - LISTED BY MOST RECENT

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

RR 464: YouTube – Benefit or Burden Part 1

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional

THA 134: Market Changes and What I’m Doing About Them

RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!

THA 133: Why Soft or Life Skills Training Matters for Business Success

RR 459: Standards And Values Foster a United Purpose for Your Team

FTR 059: Greg Buckley on LYFT

RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?

THA 132: Business Coaches Lab: Building an Enduring Business Culture

RR 457: Justin Allen – Working Too Hard? Feel Burned Out?

FTR 058: Tomi Oliva – Would You Work For You?

RR 456: Jennifer Grady ESQ – Harassment Training Required by Law

THA 131: Preparing Your Shop For the Next Five and Ten Years

RR 455: Scott Shotton – Building Quality Trainers of Tomorrow

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

RR 454: Danny Durbin – Integrating the Third Generation

THA 130: Service Advisor Role Play #3

RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony

THA 129: Customer Financing Options

RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Trailer – Why Would You Want To Listen and Who the Heck Am I?

RR 450: Michael Eilbracht – Becoming an Industry Trainer

THA 128: Valuing and Positioning Your Business For Sale

RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?

FTR 054: Roy Schnepper – ASA Behind the Scenes

RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser

THA 127: Overcoming Owner Burnout

RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket

THA 126: Firing Customers – When is it Right or Wrong?

RR 445: Cash Management with Chris Cotton

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

RR 444: Technician Round Table – Part 7 – Professionalism and More – Heipp – Landry – Fanslow:

THA 125: Client Loyalty Programs – Do They Work?

RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies

THA 124: So You Need an Accountability Coach?

RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow