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Where the Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket Reside.

The Back Catalog - LISTED BY MOST RECENT

A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]

Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]

Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]

Female Impact: Getting Through [RR 549]

Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]

Financial Help For Your Team [THA 177]

Business Processes and Better Staffing with Brian Gillis [RR 547]

Remedy: Shop has Case of COVID-19 [RR 546]

Social Media Strategies as we Re-Open the Economy [THA 176]

Theft of Catalytic Converters with Peter Neilson [RR 545]

Diagnostic Pathways vs. Silver Bullets [RR 544]

The Value of a Strong Banking Relationship [THA 175]

Embracing Change with David Martin [RR 543]

Businesses Grow when Owners Grow – Maryann Croce [RR 542]

Adapt or Die – A Look Ahead [THA 174]

Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]

From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]

Training 2020 and Beyond – Future Techniques and Strategies [THA 173]

Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]

Status of the Aftermarket – Journalist Mark Phillips [RR 538]

Insurance Reviews – What if Scenarios [THA 172]

A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]

Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]

Multi Shop Operations – Acquisition – Selling [THA 171]

Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]

Gamification – Changing Behavior with Kent Bullard [RR 534]

Looking Ahead to the New Normal -Part 1 [THA 170]

Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]

Trainers Speak to Their Craft [RR 532]

The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]

Bright Light Shines from this Business Coaches Round-Table [RR 531]

Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]

Success Stories from the Coaching Front Lines PART 2 [THA 168]

Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]

Technician Round Table – Part 9 OUTSPOKEN on Training – Heipp – Landry – Fanslow [RR 528]

Success Stories from the Coaching Front-lines [THA 167]

Do You Understand Your Role? [RR 527]

Tech Update: AI and The Autonomous Vehicle [RR 526]

What Would I Tell My Younger Self [THA 166]

Are you a Shop Owner or a Business Owner [RR 525]

What Needs to be in Your Marketing Plan Right Now [RR 524]

Surviving an Economic Downturn [THA 165]

Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

Lift Safety with Rick White [RR 522]

Final Inspection – Quality Controls & Covid-19 [Bonus 07]

Final Inspection – Quality Controls & Covid-19 [THA 164]

Financial struggles. Gain Control of your Finances [FTR 090]

Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]

Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]