Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT Selling Your Business – The First Steps [THA 183] Make Customer Service your Single Biggest Competitive Advantage [RR 559] Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558] Business Side of ADAS – Part 2 [THA 182] Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557] Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556] Fake Reviews: How to Handle Them [THA 181] If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555] Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554] Why We Have Loaner Cars [THA 180] Unscripted with Andy Bizub and Lucas Underwood [RR 553] Aftermarket Pros Talk Tesla [RR 552] Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179] A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551] Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550] Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178] Female Impact: Getting Through [RR 549] Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548] Financial Help For Your Team [THA 177] Business Processes and Better Staffing with Brian Gillis [RR 547] Remedy: Shop has Case of COVID-19 [RR 546] Social Media Strategies as we Re-Open the Economy [THA 176] Theft of Catalytic Converters with Peter Neilson [RR 545] Diagnostic Pathways vs. Silver Bullets [RR 544] The Value of a Strong Banking Relationship [THA 175] Embracing Change with David Martin [RR 543] Businesses Grow when Owners Grow – Maryann Croce [RR 542] Adapt or Die – A Look Ahead [THA 174] Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541] From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ] Training 2020 and Beyond – Future Techniques and Strategies [THA 173] Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539] Status of the Aftermarket – Journalist Mark Phillips [RR 538] Insurance Reviews – What if Scenarios [THA 172] A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537] Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ] Multi Shop Operations – Acquisition – Selling [THA 171] Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535] Gamification – Changing Behavior with Kent Bullard [RR 534] Looking Ahead to the New Normal -Part 1 [THA 170] Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533] Trainers Speak to Their Craft [RR 532] The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169] Bright Light Shines from this Business Coaches Round-Table [RR 531] Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530] Success Stories from the Coaching Front Lines PART 2 [THA 168] Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529] Technician Round Table – Part 9 OUTSPOKEN on Training – Heipp – Landry – Fanslow [RR 528] Success Stories from the Coaching Front-lines [THA 167] Do You Understand Your Role? [RR 527] « Previous 1 … 17 18 19 20 21 … 35 Next »
