Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT Onboarding New Team Members [THA 297] A 12 Pack of Conference Rules – John Firm [RR 787] Only 1st Class – Harry Whyte [AW 126] A Plan To Solve The Technician Shortage [RR 786] Climbing Out Of Despair [THA 296] The Perfect Second Location – Greg Buckley [RR 785] 3 Shops In 1 – Travis Comfort [AW 125] Practice What You Learn – G Truglia and Pete Meier [RR 784] Preserving Your Reputation [THA 295] Creating a Sticky Organization – Dr. Dave Weiman [RR 783] Avocados and Automotive – Rena Rennebohm [AW 124] Localized Training Trend [RR 782] Right to Repair Update and a Trip to Washington [THA 294] Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781] Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123] Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780] What Should We Call DVI’s? [THA 293] NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779] Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122] Preparing For The Next Five Years [RR 778] Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108] Why Speak to Fifth Graders? [THA 292] Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777] Maximizing Space and Efficiency – Bob Noreiga [AW 121] Electric Vehicle Outlook with Derek Kaufman [RR 776] Customer Amenities [THA 291] Car Coach Reports with Lauren Fix [RR 775] Big Success in a Small Town – Jeff Grassman [AW 120] Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774] Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773] Second Location: Opportunity Knocked – Andy Bizub [AW119] “Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772] Flat Rate VS Salary Debate [THA 289] The Women of NAPA AutoCare [RR 771] Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118] Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770] Writing Ads That Attract Rock Stars [THA 288] 2022 Napa Technician Of The Year: Meg Lewis [RR 769] Be Proud of Your Culture [AW 117] Work Happy, Drive Happy [RR 768] Maintenance Intervals: Industry Standards [THA 287] Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] Finding Success in an Auto Repair Complex [AW 116] How Partnerships Work [RR 766] Why Do a Repair Order Audit? [THA 286] What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765] Helping the Community Deter Converter Theft [AW 115] My Computer Was Hacked: Now What? – Tom Sciortino [RR 764] Identify Your Ideal Customer [THA 285] « Previous 1 … 8 9 10 11 12 … 35 Next »
