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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835] 03/28/2023 Newly Purchased ADAS Calibration Equipment [AW 150] 03/25/2023 The Ebb and Flow of Being a Wife and Business Partner [RR 834] 03/24/2023 Going Electric in California [THA 320] 03/23/2023 Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833] 03/21/2023 Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149] 03/18/2023 First Ever General Service Technician Academy at Vision KC [RR 832] 03/17/2023 Managing Comebacks and Quality Control [THA 319] 03/16/2023 “Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831] 03/14/2023 Internal Company App Gets the Word Out [AW 148] 03/11/2023 Technology, Network, Systems and Software: Understand the Why and How [RR 830] 03/10/2023 Future Shop: Sooner Than You Think [THA 318] 03/09/2023 Resilience in Your Commitment to Succeed [RR 829] 03/07/2023 Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147] 03/04/2023 Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828] 03/03/2023 Using My Dashboard to Find Trends [THA 317] 03/02/2023 Stop Stopping Progress [RR 827] 02/28/2023 4 Day Work Week and Our Own App [AW 146] 02/25/2023 Forecasting Your Future [RR 826] 02/24/2023 Surviving a Health Scare [THA 316] 02/23/2023 A Crisis is Rarely a Motivator for Change: Why Wait? – Chip Eichelberger [RR 825] 02/21/2023 An Update: Mobile Diag and Training [AW 145] 02/18/2023 What is OSHA Looking For? Ignorance is Not an Excuse. [RR 824] 02/17/2023 Prepare Your Business for Sale [THA 315] 02/16/2023 Will You Give 10 Hours to an Auto Tech Student? [RR 823] 02/14/2023 Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144] 02/11/2023 Don’t Base Your Success On Probability – Ken Zanders [RR 822] 02/10/2023 Core Values: Know Them, Live Them [THA 314] 02/09/2023 Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821] 02/07/2023 Right to Repair Momentum – Rob Merwin [AW 143] 02/04/2023 How to Give Critical Feedback – Dr. David Weiman [RR 820] 02/03/2023 Aftermarket Radio Network 2023 Forecast [THA 313] 02/02/2023 Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819] 01/31/2023 Benefits of Toastmasters – Craig O’Neill [AW 142] 01/28/2023 Being Married to a Shop Owner: Spouse Perspective [RR 818] 01/27/2023 Service Advisor Overload: Part 2 [THA 312] 01/26/2023 Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817] 01/24/2023 Extended Car Warranties – Greg Buckley [AW 141] 01/21/2023 Finding Technicians Part 2 – Chris Lawson [RR 816] 01/20/2023 Advice For New Shop Owners [THA 311] 01/19/2023 Ask Ortho – Eric Turkington and Kim Conti [RR 815] 01/17/2023 Used Car Market – Lauren Fix [AW 140] 01/14/2023 Uncovering the Unconscious Incompetent – Chris Chesney [RR 814] 01/13/2023 Forget the Past: Focus on the Future [THA 310] 01/12/2023 A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813] 01/10/2023 1 2 3 … 20 Next » 20 Group Peer Review [THA 273] 04/28/2022 Ethics 101 [THA 272] 04/21/2022 Do You Need an Estimator? [THA 271] 04/14/2022 Are You Offering ‘Only’ Synthetic Oil Services? [THA 270] 04/07/2022 Paying Attention to Inflation [THA 269] 03/31/2022 Know Your Strengths [THA 268] 03/24/2022 Important Employee Benefits [THA 267] 03/17/2022 Next Best Improvement: Lean [THA 266] 03/10/2022 Coaches Lab: Turn Around a Struggling Shop [THA 265] 03/03/2022 It’s Time to Revamp Our Industry Training [THA 264] 02/24/2022 The Leap From Employment to Ownership [THA 263] 02/17/2022 Financial Help For Your Team [THA 262] 02/10/2022 EV Charging Station: What You Need to Know [THA 261] 02/03/2022 Workplace Motivation [THA 260] 01/27/2022 Father Daughter Teams [THA 259] 01/20/2022 Preventing Employee Apathy [THA 258] 01/13/2022 Why We Are Better Than The Car Dealerships [THA 257] 01/06/2022 Recovering From a Wrong Service Advisor Hire [THA 256] 12/30/2021 Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255] 12/23/2021 Are You Getting Value From Your Training Dollars? [THA 254] 12/16/2021 Under 30: Our Future is Bright [THA 253] 12/09/2021 Maybe You Need a Boss [THA 252] 12/02/2021 Growing Sales For A New Location [THA 251] 11/25/2021 Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250] 11/18/2021 Coaching CEO’s to Their Next Level [THA 249] 11/11/2021 Scheduling Work Flow [THA 248] 11/04/2021 Hiring Dealership Technicians [THA 247] 10/28/2021 Anxiety Disorders at Work [THA 246] 10/21/2021 Service Advisor Role Play #6 [THA 245] 10/14/2021 Addition by Subtraction: Letting Someone Go [THA 244] 10/07/2021 The Courage to Make Tough Decisions [THA 243] 09/30/2021 The Power of Transformational Coaching [THA 242] 09/23/2021 Q & A with Chris Chesney [THA 241] 09/16/2021 I Want $1 Million For My Business [THA 240] 09/09/2021 Trends – Aftermarket Round Table [THA 239] 09/02/2021 Addiction: How Can We Help? What Can We Do? [THA 238] 08/26/2021 Supply Chain: Getting Parts to Market Post Pandemic [THA 237] 08/19/2021 Second in Command – A COO/GM Perspective [THA 236] 08/12/2021 Creating a Training Culture [THA 235] 08/05/2021 Service Advisor Must-Have Qualities [THA 234] 07/29/2021 Succession Strategies – A Real World Example [THA 233] 07/22/2021 Electrificaton of our Industry – Service Impact and Trends [THA 232] 07/15/2021 Playing the Long Game [THA 231] 07/08/2021 Second in Command: A CEO Perspective [THA 230] 07/01/2021 Career Paths – Technician to Manager [THA 229] 06/24/2021 « Previous 1 2 3 4 Next » Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » Newly Purchased ADAS Calibration Equipment [AW 150] 03/25/2023 Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149] 03/18/2023 Internal Company App Gets the Word Out [AW 148] 03/11/2023 Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147] 03/04/2023 4 Day Work Week and Our Own App [AW 146] 02/25/2023 An Update: Mobile Diag and Training [AW 145] 02/18/2023 Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144] 02/11/2023 Right to Repair Momentum – Rob Merwin [AW 143] 02/04/2023 Benefits of Toastmasters – Craig O’Neill [AW 142] 01/28/2023 Extended Car Warranties – Greg Buckley [AW 141] 01/21/2023 Used Car Market – Lauren Fix [AW 140] 01/14/2023 Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139] 01/07/2023 Student Career Fair [AW 138] 12/31/2022 The Best Part of a Student’s Day: Interning at Local Shop [AW 137] 12/24/2022 Second Location: “Lower Slower Delaware” [AW 136] 12/17/2022 Wife Encouraged Husband To Open His Own Shop [AW 135] 12/10/2022 The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134] 12/03/2022 “Goals Set, Goals Accomplished” Jon Kloosterman [AW 133] 11/26/2022 Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132] 11/19/2022 The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131] 11/12/2022 Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130] 11/05/2022 “I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129] 10/29/2022 Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128] 10/22/2022 We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127] 10/15/2022 Only 1st Class – Harry Whyte [AW 126] 10/08/2022 3 Shops In 1 – Travis Comfort [AW 125] 10/01/2022 Avocados and Automotive – Rena Rennebohm [AW 124] 09/24/2022 Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123] 09/17/2022 Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122] 09/10/2022 Maximizing Space and Efficiency – Bob Noreiga [AW 121] 09/03/2022 Big Success in a Small Town – Jeff Grassman [AW 120] 08/27/2022 Second Location: Opportunity Knocked – Andy Bizub [AW119] 08/20/2022 Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118] 08/13/2022 Be Proud of Your Culture [AW 117] 08/06/2022 Finding Success in an Auto Repair Complex [AW 116] 07/30/2022 Helping the Community Deter Converter Theft [AW 115] 07/23/2022 Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] 07/16/2022 Growing Pains with Jim Shukys [AW 113] 07/09/2022 You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] 07/02/2022 Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] 06/25/2022 Moving to a New Shop [AW 110] 06/18/2022 Two Locations, One Campus [AW 109] 06/11/2022 Process Driven: Stop Restarting Jobs [AW 108] 06/04/2022 Technician Time Management [AW 107] 05/28/2022 Being Focused Led to Dream Shop [AW 106] 05/21/2022 1 2 3 Next » Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next » Share this...
