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Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]

03/28/2023

Newly Purchased ADAS Calibration Equipment [AW 150]

03/25/2023

The Ebb and Flow of Being a Wife and Business Partner [RR 834]

03/24/2023

Going Electric in California [THA 320]

03/23/2023

Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]

03/21/2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

03/18/2023

First Ever General Service Technician Academy at Vision KC [RR 832]

03/17/2023

Managing Comebacks and Quality Control [THA 319]

03/16/2023

“Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831]

03/14/2023

Internal Company App Gets the Word Out [AW 148]

03/11/2023

Technology, Network, Systems and Software: Understand the Why and How [RR 830]

03/10/2023

Future Shop: Sooner Than You Think [THA 318]

03/09/2023

Resilience in Your Commitment to Succeed [RR 829]

03/07/2023

Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]

03/04/2023

Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]

03/03/2023

Using My Dashboard to Find Trends [THA 317]

03/02/2023

Stop Stopping Progress [RR 827]

02/28/2023

4 Day Work Week and Our Own App [AW 146]

02/25/2023

Forecasting Your Future [RR 826]

02/24/2023

Surviving a Health Scare [THA 316]

02/23/2023

A Crisis is Rarely a Motivator for Change: Why Wait? – Chip Eichelberger [RR 825]

02/21/2023

An Update: Mobile Diag and Training [AW 145]

02/18/2023

What is OSHA Looking For? Ignorance is Not an Excuse. [RR 824]

02/17/2023

Prepare Your Business for Sale [THA 315]

02/16/2023

Will You Give 10 Hours to an Auto Tech Student? [RR 823]

02/14/2023

Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]

02/11/2023

Don’t Base Your Success On Probability – Ken Zanders [RR 822]

02/10/2023

Core Values: Know Them, Live Them [THA 314]

02/09/2023

Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]

02/07/2023

Right to Repair Momentum – Rob Merwin [AW 143]

02/04/2023

How to Give Critical Feedback – Dr. David Weiman [RR 820]

02/03/2023

Aftermarket Radio Network 2023 Forecast [THA 313]

02/02/2023

Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]

01/31/2023

Benefits of Toastmasters – Craig O’Neill [AW 142]

01/28/2023

Being Married to a Shop Owner: Spouse Perspective [RR 818]

01/27/2023

Service Advisor Overload: Part 2 [THA 312]

01/26/2023

Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]

01/24/2023

Extended Car Warranties – Greg Buckley [AW 141]

01/21/2023

Finding Technicians Part 2 – Chris Lawson [RR 816]

01/20/2023

Advice For New Shop Owners [THA 311]

01/19/2023

Ask Ortho – Eric Turkington and Kim Conti [RR 815]

01/17/2023

Used Car Market – Lauren Fix [AW 140]

01/14/2023

Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]

01/13/2023

Forget the Past: Focus on the Future [THA 310]

01/12/2023

A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]

01/10/2023

20 Group Peer Review [THA 273]

04/28/2022

Ethics 101 [THA 272]

04/21/2022

Do You Need an Estimator? [THA 271]

04/14/2022

Are You Offering ‘Only’ Synthetic Oil Services? [THA 270]

04/07/2022

Paying Attention to Inflation [THA 269]

03/31/2022

Know Your Strengths [THA 268]

03/24/2022

Important Employee Benefits [THA 267]

03/17/2022

Next Best Improvement: Lean [THA 266]

03/10/2022

Coaches Lab: Turn Around a Struggling Shop [THA 265]

03/03/2022

It’s Time to Revamp Our Industry Training [THA 264]

02/24/2022

The Leap From Employment to Ownership [THA 263]

02/17/2022

Financial Help For Your Team [THA 262]

02/10/2022

EV Charging Station: What You Need to Know [THA 261]

02/03/2022

Workplace Motivation [THA 260]

01/27/2022

Father Daughter Teams [THA 259]

01/20/2022

Preventing Employee Apathy [THA 258]

01/13/2022

Why We Are Better Than The Car Dealerships [THA 257]

01/06/2022

Recovering From a Wrong Service Advisor Hire [THA 256]

12/30/2021

Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]

12/23/2021

Are You Getting Value From Your Training Dollars? [THA 254]

12/16/2021

Under 30: Our Future is Bright [THA 253]

12/09/2021

Maybe You Need a Boss [THA 252]

12/02/2021

Growing Sales For A New Location [THA 251]

11/25/2021

Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]

11/18/2021

Coaching CEO’s to Their Next Level [THA 249]

11/11/2021

Scheduling Work Flow [THA 248]

11/04/2021

Hiring Dealership Technicians [THA 247]

10/28/2021

Anxiety Disorders at Work [THA 246]

10/21/2021

Service Advisor Role Play #6 [THA 245]

10/14/2021

Addition by Subtraction: Letting Someone Go [THA 244]

10/07/2021

The Courage to Make Tough Decisions [THA 243]

09/30/2021

The Power of Transformational Coaching [THA 242]

09/23/2021

Q & A with Chris Chesney [THA 241]

09/16/2021

I Want $1 Million For My Business [THA 240]

09/09/2021

Trends – Aftermarket Round Table [THA 239]

09/02/2021

Addiction: How Can We Help? What Can We Do? [THA 238]

08/26/2021

Supply Chain: Getting Parts to Market Post Pandemic [THA 237]

08/19/2021

Second in Command – A COO/GM Perspective [THA 236]

08/12/2021

Creating a Training Culture [THA 235]

08/05/2021

Service Advisor Must-Have Qualities [THA 234]

07/29/2021

Succession Strategies – A Real World Example [THA 233]

07/22/2021

Electrificaton of our Industry – Service Impact and Trends [THA 232]

07/15/2021

Playing the Long Game [THA 231]

07/08/2021

Second in Command: A CEO Perspective [THA 230]

07/01/2021

Career Paths – Technician to Manager [THA 229]

06/24/2021

Newly Purchased ADAS Calibration Equipment [AW 150]

03/25/2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

03/18/2023

Internal Company App Gets the Word Out [AW 148]

03/11/2023

Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]

03/04/2023

4 Day Work Week and Our Own App [AW 146]

02/25/2023

An Update: Mobile Diag and Training [AW 145]

02/18/2023

Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]

02/11/2023

Right to Repair Momentum – Rob Merwin [AW 143]

02/04/2023

Benefits of Toastmasters – Craig O’Neill [AW 142]

01/28/2023

Extended Car Warranties – Greg Buckley [AW 141]

01/21/2023

Used Car Market – Lauren Fix [AW 140]

01/14/2023

Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]

01/07/2023

Student Career Fair [AW 138]

12/31/2022

The Best Part of a Student’s Day: Interning at Local Shop [AW 137]

12/24/2022

Second Location: “Lower Slower Delaware” [AW 136]

12/17/2022

Wife Encouraged Husband To Open His Own Shop [AW 135]

12/10/2022

The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

12/03/2022

“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

11/26/2022

Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]

11/19/2022

The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]

11/12/2022

Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]

11/05/2022

“I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]

10/29/2022

Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128]

10/22/2022

We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127]

10/15/2022

Only 1st Class – Harry Whyte [AW 126]

10/08/2022

3 Shops In 1 – Travis Comfort [AW 125]

10/01/2022

Avocados and Automotive – Rena Rennebohm [AW 124]

09/24/2022

Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123]

09/17/2022

Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

09/10/2022

Maximizing Space and Efficiency – Bob Noreiga [AW 121]

09/03/2022

Big Success in a Small Town – Jeff Grassman [AW 120]

08/27/2022

Second Location: Opportunity Knocked – Andy Bizub [AW119]

08/20/2022

Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

08/13/2022

Be Proud of Your Culture [AW 117]

08/06/2022

Finding Success in an Auto Repair Complex [AW 116]

07/30/2022

Helping the Community Deter Converter Theft [AW 115]

07/23/2022

Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]

07/16/2022

Growing Pains with Jim Shukys [AW 113]

07/09/2022

You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

07/02/2022

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

06/25/2022

Moving to a New Shop [AW 110]

06/18/2022

Two Locations, One Campus [AW 109]

06/11/2022

Process Driven: Stop Restarting Jobs [AW 108]

06/04/2022

Technician Time Management [AW 107]

05/28/2022

Being Focused Led to Dream Shop [AW 106]

05/21/2022

Aftermarket Weekly – Episode 044

03/09/2021

Aftermarket Weekly Episode 043

03/02/2021

Aftermarket Weekly – Episode 042

02/23/2021

Aftermarket Weekly – Episode 041

02/16/2021

Aftermarket Weekly – Episode 040

02/09/2021

Aftermarket Weekly – Episode 039

02/02/2021

Aftermarket Weekly – Episode 038

01/26/2021

Aftermarket Weekly – Episode 037

01/19/2021

Aftermarket Weekly – Episode 036

01/12/2021

Aftermarket Weekly – Episode 035

01/05/2021

Aftermarket Weekly – Episode 034

12/29/2020

Aftermarket Weekly – Episode 033

12/22/2020

Aftermarket Weekly – Episode 032

12/15/2020

Aftermarket Weekly – Episode 031

12/08/2020

Aftermarket Weekly – Episode 30

12/01/2020

Aftermarket Weekly – Episode 29

11/24/2020

Aftermarket Weekly Episode 028

11/17/2020

Aftermarket Weekly LIVE – Episode 27

11/10/2020

Aftermarket Weekly Live – Episode 026

11/03/2020

Aftermarket Weekly LIVE – Episode 025

10/27/2020

Aftermarket Weekly Live – Episode 24

10/20/2020

Aftermarket Weekly LIVE – Episode 023

10/13/2020

Aftermarket Weekly LIVE – Episode 022

10/06/2020

Aftermarket Weekly LIVE – Episode 021

09/29/2020

Aftermarket Weekly LIVE Episode 020

09/23/2020

Aftermarket Weekly LIVE – Episode 019

09/15/2020

Aftermarket Weekly LIVE – Episode 018

09/08/2020

Aftermarket Weekly LIVE – Episode 017

09/01/2020

Aftermarket Weekly LIVE – Episode 016

08/25/2020

Aftermarket Weekly LIVE – Episode 015

08/18/2020

Aftermarket Weekly LIVE Episode 014

08/11/2020

Aftermarket Weekly LIVE Episode 013

08/04/2020

Aftermarket Weekly LIVE Episode 012

07/28/2020

Aftermarket Weekly LIVE Episode 11

07/21/2020

Aftermarket Weekly LIVE Episode 010

07/14/2020

Aftermarket Weekly LIVE Episode 009

07/07/2020

Aftermarket Weekly LIVE Episode 008

06/30/2020

Aftermarket Weekly LIVE Episode 007

06/23/2020

Aftermarket Weekly LIVE Episode 006

06/16/2020

Aftermarket Weekly Live Episode 5

06/09/2020

Aftermarket Weekly LIVE Episode 4

06/02/2020

Aftermarket Weekly LIVE Episode 3

05/26/2020

Aftermarket Weekly LIVE Episode 2

05/19/2020

Aftermarket Weekly LIVE Episode 1

05/12/2020

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03/30/2020

Financial struggles. Gain Control of your Finances [FTR 090]

03/26/2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03/16/2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

03/09/2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

03/02/2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02/24/2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02/17/2020

Ben Johnson – The Power of WHY [FTR 084]

02/10/2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

02/03/2020

Steve Finzel – Too Many Fluids [FTR 082]

01/27/2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

01/19/2020

Matt Fanslow – Helping Local Shops [FTR 080]

01/13/2020

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

01/06/2020

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

12/30/2019

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

12/23/2019

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

12/16/2019

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

12/09/2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

12/02/2019

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

11/25/2019

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

11/18/2019

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

11/11/2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

11/04/2019

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

10/28/2019

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

10/21/2019

FTR 067: Rick White – Change Your Life and Your Business

10/14/2019

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

10/07/2019

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

09/30/2019

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

09/23/2019

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

09/16/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

06/17/2019

FTR 049: Tom Lambert – Discount Model Marketing

06/10/2019

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

06/03/2019

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

05/27/2019