Share this... The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Finding Technicians Part 1- Chris Lawson [RR 803] 12/06/2022 The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134] 12/03/2022 Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802] 12/02/2022 Seller Beware [THA 304] 12/01/2022 Public Perception of Automotive Careers – Bill Thompson [RR 801] 11/29/2022 “Goals Set, Goals Accomplished” Jon Kloosterman [AW 133] 11/26/2022 Our Adoption Story [RR 800] 11/25/2022 Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799] 11/22/2022 TechForce: Powering Our Youth [RR 798] 11/18/2022 Behind the Scenes: Hudson Family Trifecta Awards [RR 797] 11/15/2022 Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796] 11/11/2022 The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795] 11/08/2022 Leverage Your DVI and Drive More Revenue – Craig O’Neill [RR 794] 11/04/2022 Google Reviews: New Value From the Words Used [RR 793] 11/01/2022 Is Your Business Drowning? – John Burkhauser [RR 792] 10/28/2022 Paul Scanner Danner: His Life, His Brand, His Impact [RR 791] 10/25/2022 Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790] 10/21/2022 What We Can Learn From Our Dentist [RR 789] 10/18/2022 Reach for Help – Stay In Business – Chris Cotton [RR 788] 10/14/2022 A 12 Pack of Conference Rules – John Firm [RR 787] 10/11/2022 A Plan To Solve The Technician Shortage [RR 786] 10/07/2022 The Perfect Second Location – Greg Buckley [RR 785] 10/04/2022 Practice What You Learn – G Truglia and Pete Meier [RR 784] 09/30/2022 Creating a Sticky Organization – Dr. Dave Weiman [RR 783] 09/27/2022 Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781] 09/20/2022 Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780] 09/16/2022 NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779] 09/13/2022 Preparing For The Next Five Years [RR 778] 09/09/2022 Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108] 09/09/2022 Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777] 09/06/2022 Electric Vehicle Outlook with Derek Kaufman [RR 776] 09/02/2022 Car Coach Reports with Lauren Fix [RR 775] 08/30/2022 Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774] 08/26/2022 Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773] 08/23/2022 “Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772] 08/19/2022 The Women of NAPA AutoCare [RR 771] 08/16/2022 Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770] 08/12/2022 2022 Napa Technician Of The Year: Meg Lewis [RR 769] 08/09/2022 Work Happy, Drive Happy [RR 768] 08/05/2022 Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] 08/02/2022 How Partnerships Work [RR 766] 07/29/2022 What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765] 07/26/2022 My Computer Was Hacked: Now What? – Tom Sciortino [RR 764] 07/22/2022 Processes: The Pulse of Your Business – Randy O’Connor [RR 763] 07/19/2022 Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762] 07/15/2022 1 2 3 … 19 Next » Preventing Employee Apathy [THA 258] 01/13/2022 Why We Are Better Than The Car Dealerships [THA 257] 01/06/2022 Recovering From a Wrong Service Advisor Hire [THA 256] 12/30/2021 Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255] 12/23/2021 Are You Getting Value From Your Training Dollars? [THA 254] 12/16/2021 Under 30: Our Future is Bright [THA 253] 12/09/2021 Maybe You Need a Boss [THA 252] 12/02/2021 Growing Sales For A New Location [THA 251] 11/25/2021 Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250] 11/18/2021 Coaching CEO’s to Their Next Level [THA 249] 11/11/2021 Scheduling Work Flow [THA 248] 11/04/2021 Hiring Dealership Technicians [THA 247] 10/28/2021 Anxiety Disorders at Work [THA 246] 10/21/2021 Service Advisor Role Play #6 [THA 245] 10/14/2021 Addition by Subtraction: Letting Someone Go [THA 244] 10/07/2021 The Courage to Make Tough Decisions [THA 243] 09/30/2021 The Power of Transformational Coaching [THA 242] 09/23/2021 Q & A with Chris Chesney [THA 241] 09/16/2021 I Want $1 Million For My Business [THA 240] 09/09/2021 Trends – Aftermarket Round Table [THA 239] 09/02/2021 Addiction: How Can We Help? What Can We Do? [THA 238] 08/26/2021 Supply Chain: Getting Parts to Market Post Pandemic [THA 237] 08/19/2021 Second in Command – A COO/GM Perspective [THA 236] 08/12/2021 Creating a Training Culture [THA 235] 08/05/2021 Service Advisor Must-Have Qualities [THA 234] 07/29/2021 Succession Strategies – A Real World Example [THA 233] 07/22/2021 Electrificaton of our Industry – Service Impact and Trends [THA 232] 07/15/2021 Playing the Long Game [THA 231] 07/08/2021 Second in Command: A CEO Perspective [THA 230] 07/01/2021 Career Paths – Technician to Manager [THA 229] 06/24/2021 Make Price Irrelevant [THA 228] 06/17/2021 Shop New Build with Seth Thorson and Troy Vaninetti [THA 227] 06/10/2021 Our Industry Needs a Change [THA 226] 06/03/2021 Building Customer Trust [THA 225] 05/27/2021 Comebacks: Prevention, Reputation and Cost [THA 224] 05/20/2021 My Biggest Mistakes [THA 223] 05/13/2021 10 Things That Require Zero Talent [THA 222] 05/06/2021 Are You Fixing Hybrids Cars? [THA 221] 04/29/2021 Specialization with Tom Palermo and John Anello [THA 220] 04/22/2021 Tires as a Profit Center [THA 219] 04/15/2021 Managing Family Business Dynamics [THA 218] 04/08/2021 Auto Repair in the Decade of the Nineties [THA 217] 04/01/2021 Have You Started Your Apprentice Program? [THA 216] 03/25/2021 Rethinking Your ASE Certification [THA 215] 03/18/2021 Preventing Zoom Burnout [THA 214] 03/10/2021 « Previous 1 2 3 4 Next » Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134] 12/03/2022 “Goals Set, Goals Accomplished” Jon Kloosterman [AW 133] 11/26/2022 Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132] 11/19/2022 The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131] 11/12/2022 Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130] 11/05/2022 “I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129] 10/29/2022 Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128] 10/22/2022 We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127] 10/15/2022 Only 1st Class – Harry Whyte [AW 126] 10/08/2022 3 Shops In 1 – Travis Comfort [AW 125] 10/01/2022 Avocados and Automotive – Rena Rennebohm [AW 124] 09/24/2022 Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123] 09/17/2022 Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122] 09/10/2022 Maximizing Space and Efficiency – Bob Noreiga [AW 121] 09/03/2022 Big Success in a Small Town – Jeff Grassman [AW 120] 08/27/2022 Second Location: Opportunity Knocked – Andy Bizub [AW119] 08/20/2022 Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118] 08/13/2022 Be Proud of Your Culture [AW 117] 08/06/2022 Finding Success in an Auto Repair Complex [AW 116] 07/30/2022 Helping the Community Deter Converter Theft [AW 115] 07/23/2022 Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] 07/16/2022 Growing Pains with Jim Shukys [AW 113] 07/09/2022 You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] 07/02/2022 Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] 06/25/2022 Moving to a New Shop [AW 110] 06/18/2022 Two Locations, One Campus [AW 109] 06/11/2022 Process Driven: Stop Restarting Jobs [AW 108] 06/04/2022 Technician Time Management [AW 107] 05/28/2022 Being Focused Led to Dream Shop [AW 106] 05/21/2022 “Play Ball” Committed to Community [AW 105] 05/14/2022 Streamlining Processes with Brett Beachler [AW 104] 05/06/2022 Adapt and Overcome with David Friend [AW 103] 04/30/2022 Growing Through Mergers and Acquisitions – Amanda Drake [AW 102] 04/23/2022 Why Cleanliness Matters [AW 101] 04/16/2022 Are You Knocking on the Doors of your Local Schools? [AW 100] 04/09/2022 So You Want to Be a Shop Owner? Matt Wagg [AW 099] 04/02/2022 Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098] 03/26/2022 Peer Group Review of Your Business: Ready For One? [AW 097] 03/19/2022 Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096] 03/12/2022 Out with the Old, in with the New [AW 095] 03/05/2022 Ready, Set, Grow! with Phil Carpenter [AW 094] 02/26/2022 Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093] 02/19/2022 Business Coach: Finding the Right One at the Right Time [AW 092] 02/12/2022 Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091] 02/05/2022 Remodeled Legacy Texaco Station [AW 090] 01/29/2022 1 2 Next » Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next » Share this...
