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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here

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Training 2020 and Beyond – Future Techniques and Strategies [THA 173]

05/28/2020

Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]

05/26/2020

Status of the Aftermarket – Journalist Mark Phillips [RR 538]

05/22/2020

Insurance Reviews – What if Scenarios [THA 172]

05/21/2020

A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]

05/19/2020

Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]

05/15/2020

Multi Shop Operations – Acquisition – Selling [THA 171]

05/14/2020

Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]

05/12/2020

Gamification – Changing Behavior with Kent Bullard [RR 534]

05/08/2020

Looking Ahead to the New Normal -Part 1 [THA 170]

05/07/2020

Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]

05/05/2020

Trainers Speak to Their Craft [RR 532]

05/01/2020

The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]

04/30/2020

Bright Light Shines from this Business Coaches Round-Table [RR 531]

04/28/2020

Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]

04/24/2020

Success Stories from the Coaching Front Lines PART 2 [THA 168]

04/23/2020

Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]

04/21/2020

Tech Talk 9: OUTSPOKEN on Training [RR 528]

04/17/2020

Success Stories from the Coaching Front-lines [THA 167]

04/16/2020

Do You Understand Your Role? [RR 527]

04/14/2020

Tech Update: AI and The Autonomous Vehicle [RR 526]

04/09/2020

What Would I Tell My Younger Self [THA 166]

04/08/2020

Are you a Shop Owner or a Business Owner [RR 525]

04/06/2020

What Needs to be in Your Marketing Plan Right Now [RR 524]

04/02/2020

Surviving an Economic Downturn [THA 165]

04/01/2020

Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]

03/30/2020

Lift Safety with Rick White [RR 522]

03/27/2020

Final Inspection – Quality Controls & Covid-19 [Bonus 07]

03/26/2020

Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]

03/25/2020

Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]

03/23/2020

Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]

03/22/2020

Becoming a LEAN Technician [RR 520]

03/20/2020

Knowing All About ADAS Will Make You a Smarter Technician [RR 519]

03/17/2020

Unprecedented Times – Covid-19 [Bonus 4]

03/16/2020

Bonus Episode 3 – Town Hall Academy on Insurance Coverage

03/13/2020

Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]

03/13/2020

Stop Being Afraid – Bryan Gossel [RR 517]

03/10/2020

Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]

03/06/2020

Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]

03/03/2020

Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]

02/28/2020

In Search of Silver Bullets – Scott Shotton [RR 513]

02/25/2020

Aftermarket Acumen Part 5 – Succession [RR 512]

02/21/2020

Zero Dollar Customers – Tom Palermo [RR 511]

02/18/2020

Aftermarket Acumen Part 4 – Technician Pay [RR 510]

02/14/2020

Teaching Students at Kustom Built Cars [RR 509]

02/11/2020
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THA 119: Improving Employee Loyalty

05/16/2019

THA 118 Recruiting Students to Discover a Career in Automotive

05/09/2019

THA 117: Creative Brainstorming: How To Build an Idea Factory

05/02/2019

THA 116: Business Coaches Lab – Improving Shop Efficiency

04/25/2019

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

04/18/2019

THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids

04/11/2019

THA 113: Taking Care of Your Most Valuable Asset – YOU!

04/04/2019

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

03/27/2019

THA 111: Building New Customers

03/20/2019

THA 110: Charging What We Are Worth

03/13/2019

THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.

03/06/2019

THA 108: The Value of a Professional HR Support Company

02/27/2019

THA 107: Discover How To Keep Your Women Customers For Life

02/20/2019

THA 106: Managing a Negative Online Review

02/13/2019

THA 105: Catering to the Millennial Customer

02/06/2019

THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

01/30/2019

THA 103: Turn Price Shopping Callers Into Customers.

01/23/2019

THA 102: Second Chance – Working with and Supporting Addiction

01/16/2019

THA 101: Ghosting – Minimizing New Hire No Shows

01/09/2019

THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

01/02/2019

THA 099: The New Tax Law Impact on the Service Professional

12/26/2018

THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

12/19/2018

THA 097: Service Professional Loyalty: A Supplier Perspective

12/12/2018

THA 096: Engaging Kids in the Automotive

12/05/2018

THA 095: Taking Good DVI Pictures

11/28/2018

THA 094: ASE – The Industry Credential and YOU!

11/21/2018

THA 093: How Not To Be a Micro Manager

11/14/2018

THA 092: The Extreme Value of Shop Tours

11/07/2018

THA 091: Workshop – Service Adviser Roleplay – Part 2

10/31/2018

THA 090: Business Coaches Lab: Five Dysfunctions of a CEO

10/24/2018

THA 089: Open Four, Five or Six Days a Week. You Decide.

10/17/2018

THA 088: Everything I Did Wrong and What I Learned

10/10/2018

THA 087: Automotive Career’s Starts in High School and in the Home!

10/03/2018

THA 086: Stop Being Busy and Improve Your Productivity!

09/26/2018

THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!

09/19/2018

THA 084: Buying Technician Tools: Create Your Program!

09/12/2018

THA 083: What Separates the Outstanding Technicians

09/05/2018

THA 082: Acquisition Strategies

08/29/2018

THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?

08/22/2018

THA 080: Bring Them Back: How To Revitalize a Lost Customer

08/15/2018

THA 079: What Drives Your Parts Buying Decisions?

08/08/2018

THA 078: Low Hanging Financial Fruit That Will Increase Your Profits

08/01/2018

THA 077: Business Coaches LAB – Standards

07/25/2018

THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.

07/18/2018

THA 075: Am I ready For My Second Branch?

07/11/2018
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Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03/30/2020

Financial struggles. Gain Control of your Finances [FTR 090]

03/26/2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03/16/2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

03/09/2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

03/02/2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02/24/2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02/17/2020

Ben Johnson – The Power of WHY [FTR 084]

02/10/2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

02/03/2020

Steve Finzel – Too Many Fluids [FTR 082]

01/27/2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

01/19/2020

Matt Fanslow – Helping Local Shops [FTR 080]

01/13/2020

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

01/06/2020

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

12/30/2019

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

12/23/2019

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

12/16/2019

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

12/09/2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

12/02/2019

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

11/25/2019

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

11/18/2019

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

11/11/2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

11/04/2019

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

10/28/2019

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

10/21/2019

FTR 067: Rick White – Change Your Life and Your Business

10/14/2019

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

10/07/2019

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

09/30/2019

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

09/23/2019

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

09/16/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

06/17/2019

FTR 049: Tom Lambert – Discount Model Marketing

06/10/2019

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

06/03/2019

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

05/27/2019
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