The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Millennials A to Z – Part 2 – Sara Fraser [RR 620] 03/05/2021 ASE Update: Approaching 50 Years of Certification Excellence [RR 619] 03/02/2021 Never the Cheapest but the Best Value Shop – Travis Guy [RR 618] 02/26/2021 A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617] 02/23/2021 How EOS helps Owners Get More Out of Their Business [RR 616] 02/19/2021 New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615] 02/16/2021 What it Takes to Be the Leader of a Family Business [RR 614] 02/12/2021 Discover the Hard Truths. Fix Your Attitude. [RR 613] 02/09/2021 How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612] 02/05/2021 Hiring Practices with Bryan Kelley [RR 611] 02/02/2021 The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610] 01/29/2021 MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609] 01/26/2021 Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608] 01/22/2021 Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607] 01/19/2021 Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606] 01/15/2021 How to Implement Your Own Apprentice Program [RR 605] 01/12/2021 Women in Auto Care Awards 2020 [RR 604] 01/08/2021 Millennials in High Gear with Sara Fraser – Part 1 [RR 603] 01/05/2021 The Benefits of Brainstorming Dr. John Passante and Phil Moore [RR 602] 01/01/2021 How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601] 12/29/2020 An Unprecedented Year and Strategies for 2021 – Bonus Episode 8 12/27/2020 Reflections of My First Episode and Prudent Advice for the Ages [RR 600] 12/25/2020 From College to ADAS Calibrations – Learning How [RR 599] 12/22/2020 Social Media Influencer- Do What is Right and Not Easy [RR 598] 12/18/2020 Thinking Way Outside the Box with Greg Buckley [RR 597] 12/15/2020 Hiring a Business Coach [RR 596] 12/11/2020 Frank Scandura – 20 Questions in 30 Minutes [RR 595] 12/08/2020 Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594] 12/04/2020 Managing Holiday Stress Amid the Pandemic – Dr. Dave Weiman [RR 593] 12/01/2020 Avoiding Comebacks with Dave Hobbs [RR 592] 11/27/2020 Customer Service vs. Customer Experience with Murray Voth [RR 591] 11/24/2020 Science Based Hypnotherapy with Maureen Pisani [RR 590] 11/20/2020 Doug Grills – 20 Questions in 30 Minutes [RR 589] 11/17/2020 The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588] 11/13/2020 Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587] 11/10/2020 Service Advisor Advice from Steve Shaw [RR 586] 11/06/2020 Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585] 11/03/2020 ADAS and Tech Advances – Joe Register [RR 584] 10/30/2020 Dave Kusa – 20 Questions in 30 Minutes [RR 583] 10/27/2020 Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582] 10/23/2020 Cybersecurity: Defend and Protect Your Business and Network [RR 581] 10/20/2020 The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580] 10/16/2020 Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579] 10/13/2020 Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578] 10/09/2020 Shop Talk 9: The Ladies Have a Lot To Say [RR 577] 10/06/2020 1 2 3 … 14 Next » Success Stories from the Coaching Front Lines PART 2 [THA 168] 04/23/2020 Success Stories from the Coaching Front-lines [THA 167] 04/16/2020 What Would I Tell My Younger Self [THA 166] 04/08/2020 Surviving an Economic Downturn [THA 165] 04/01/2020 Final Inspection – Quality Controls & Covid-19 [THA 164] 03/26/2020 « Previous 1 2 Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next »