The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here

Discover and Search the Complete Content Libary

Search the Complete Library

Remarkable Results LOGO NEW June 2017 Horizontal Trans v5
THA Logo for Website v1
Aftermarket Weekly Trans Shadow
LOGO For The Record - tagline centered-01 Cropped Trans

Newly Purchased ADAS Calibration Equipment [AW 150]

03/25/2023

The Ebb and Flow of Being a Wife and Business Partner [RR 834]

03/24/2023

Going Electric in California [THA 320]

03/23/2023

Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]

03/21/2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

03/18/2023

First Ever General Service Technician Academy at Vision KC [RR 832]

03/17/2023

Managing Comebacks and Quality Control [THA 319]

03/16/2023

“Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831]

03/14/2023

Internal Company App Gets the Word Out [AW 148]

03/11/2023

Technology, Network, Systems and Software: Understand the Why and How [RR 830]

03/10/2023

Future Shop: Sooner Than You Think [THA 318]

03/09/2023

Resilience in Your Commitment to Succeed [RR 829]

03/07/2023

Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]

03/04/2023

Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]

03/03/2023

Using My Dashboard to Find Trends [THA 317]

03/02/2023

Stop Stopping Progress [RR 827]

02/28/2023

4 Day Work Week and Our Own App [AW 146]

02/25/2023

Forecasting Your Future [RR 826]

02/24/2023

Surviving a Health Scare [THA 316]

02/23/2023

A Crisis is Rarely a Motivator for Change: Why Wait? – Chip Eichelberger [RR 825]

02/21/2023

An Update: Mobile Diag and Training [AW 145]

02/18/2023

What is OSHA Looking For? Ignorance is Not an Excuse. [RR 824]

02/17/2023

Prepare Your Business for Sale [THA 315]

02/16/2023

Will You Give 10 Hours to an Auto Tech Student? [RR 823]

02/14/2023

Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]

02/11/2023

Don’t Base Your Success On Probability – Ken Zanders [RR 822]

02/10/2023

Core Values: Know Them, Live Them [THA 314]

02/09/2023

Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]

02/07/2023

Right to Repair Momentum – Rob Merwin [AW 143]

02/04/2023

How to Give Critical Feedback – Dr. David Weiman [RR 820]

02/03/2023

Aftermarket Radio Network 2023 Forecast [THA 313]

02/02/2023

Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]

01/31/2023

Benefits of Toastmasters – Craig O’Neill [AW 142]

01/28/2023

Being Married to a Shop Owner: Spouse Perspective [RR 818]

01/27/2023

Service Advisor Overload: Part 2 [THA 312]

01/26/2023

Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]

01/24/2023

Extended Car Warranties – Greg Buckley [AW 141]

01/21/2023

Finding Technicians Part 2 – Chris Lawson [RR 816]

01/20/2023

Advice For New Shop Owners [THA 311]

01/19/2023

Ask Ortho – Eric Turkington and Kim Conti [RR 815]

01/17/2023

Used Car Market – Lauren Fix [AW 140]

01/14/2023

Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]

01/13/2023

Forget the Past: Focus on the Future [THA 310]

01/12/2023

A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]

01/10/2023

Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]

01/07/2023

Make Price Irrelevant [THA 228]

06/17/2021

Shop New Build with Seth Thorson and Troy Vaninetti [THA 227]

06/10/2021

Our Industry Needs a Change [THA 226]

06/03/2021

Building Customer Trust [THA 225]

05/27/2021

Comebacks: Prevention, Reputation and Cost [THA 224]

05/20/2021

My Biggest Mistakes [THA 223]

05/13/2021

10 Things That Require Zero Talent [THA 222]

05/06/2021

Are You Fixing Hybrids Cars? [THA 221]

04/29/2021

Specialization with Tom Palermo and John Anello [THA 220]

04/22/2021

Tires as a Profit Center [THA 219]

04/15/2021

Managing Family Business Dynamics [THA 218]

04/08/2021

Auto Repair in the Decade of the Nineties [THA 217]

04/01/2021

Have You Started Your Apprentice Program? [THA 216]

03/25/2021

Rethinking Your ASE Certification [THA 215]

03/18/2021

Preventing Zoom Burnout [THA 214]

03/10/2021

Service Advisor Role Play #5 [THA 213]

03/04/2021

Charging What We are Worth [THA 212]

02/25/2021

Retirement Plans and Profit Sharing Insights [THA 211]

02/18/2021

Where the Money Goes – The $100 Lesson [THA 210]

02/11/2021

Building Deep Ties to the Community [THA 209]

02/04/2021

Stop Selling From Your Wallet [THA 208]

01/28/2021

Pre Scheduling Appointments – The Time Has Come [THA 207]

01/21/2021

Proof of Concept [THA 206]

01/14/2021

Requirement for Growing a Branch Store [THA 205]

01/07/2021

What Will 2021 Be Like? [THA 204]

12/31/2020

How My Business Changed as a Result of Covid-19 – A Look Back [THA 203]

12/24/2020

Why Fix a Negative Attitude in your Shop [THA 202]

12/17/2020

Creating the Right Environment for Shop Efficiency [THA 201]

12/10/2020

A Blessing in Disguise From My Biggest Mistake [THA 200]

12/03/2020

Buying & Selling: A Tale of Two Deals [THA 199]

11/26/2020

Four Corner – Four Wall Shop Inspection [THA 198]

11/19/2020

Electric Vehicles – The Future Unfolds [THA 197]

11/12/2020

Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]

11/05/2020

Coaches Lab: Why Employees Leave [THA 195]

10/29/2020

Auto Repair in the Decade of the Eighties [THA 194]

10/22/2020

Apprentice Stories [THA 193]

10/15/2020

Improving Work Flow [THA 192]

10/08/2020

Incentive Plans [THA 191]

10/01/2020

Succession Planning: With an Internal Candidate [THA 190]

09/24/2020

Delayed Maintenance: The Power of Appointments [THA 189]

09/17/2020

Succession With a Family Member [THA 188]

09/10/2020

Labor Rates: A Function of the Business Not the Market [THA 187]

09/03/2020

Live at the Grill with Chris Della Bella [THA 186]

08/27/2020

Apprentice Program – Grow Your Own Technician [THA 185]

08/20/2020

Decade the Seventies – Talking Auto Repair [THA 184]

08/13/2020

Newly Purchased ADAS Calibration Equipment [AW 150]

03/25/2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

03/18/2023

Internal Company App Gets the Word Out [AW 148]

03/11/2023

Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]

03/04/2023

4 Day Work Week and Our Own App [AW 146]

02/25/2023

An Update: Mobile Diag and Training [AW 145]

02/18/2023

Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]

02/11/2023

Right to Repair Momentum – Rob Merwin [AW 143]

02/04/2023

Benefits of Toastmasters – Craig O’Neill [AW 142]

01/28/2023

Extended Car Warranties – Greg Buckley [AW 141]

01/21/2023

Used Car Market – Lauren Fix [AW 140]

01/14/2023

Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]

01/07/2023

Student Career Fair [AW 138]

12/31/2022

The Best Part of a Student’s Day: Interning at Local Shop [AW 137]

12/24/2022

Second Location: “Lower Slower Delaware” [AW 136]

12/17/2022

Wife Encouraged Husband To Open His Own Shop [AW 135]

12/10/2022

The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

12/03/2022

“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

11/26/2022

Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]

11/19/2022

The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]

11/12/2022

Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]

11/05/2022

“I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]

10/29/2022

Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128]

10/22/2022

We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127]

10/15/2022

Only 1st Class – Harry Whyte [AW 126]

10/08/2022

3 Shops In 1 – Travis Comfort [AW 125]

10/01/2022

Avocados and Automotive – Rena Rennebohm [AW 124]

09/24/2022

Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123]

09/17/2022

Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

09/10/2022

Maximizing Space and Efficiency – Bob Noreiga [AW 121]

09/03/2022

Big Success in a Small Town – Jeff Grassman [AW 120]

08/27/2022

Second Location: Opportunity Knocked – Andy Bizub [AW119]

08/20/2022

Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

08/13/2022

Be Proud of Your Culture [AW 117]

08/06/2022

Finding Success in an Auto Repair Complex [AW 116]

07/30/2022

Helping the Community Deter Converter Theft [AW 115]

07/23/2022

Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]

07/16/2022

Growing Pains with Jim Shukys [AW 113]

07/09/2022

You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

07/02/2022

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

06/25/2022

Moving to a New Shop [AW 110]

06/18/2022

Two Locations, One Campus [AW 109]

06/11/2022

Process Driven: Stop Restarting Jobs [AW 108]

06/04/2022

Technician Time Management [AW 107]

05/28/2022

Being Focused Led to Dream Shop [AW 106]

05/21/2022

Aftermarket Weekly – Episode 044

03/09/2021

Aftermarket Weekly Episode 043

03/02/2021

Aftermarket Weekly – Episode 042

02/23/2021

Aftermarket Weekly – Episode 041

02/16/2021

Aftermarket Weekly – Episode 040

02/09/2021

Aftermarket Weekly – Episode 039

02/02/2021

Aftermarket Weekly – Episode 038

01/26/2021

Aftermarket Weekly – Episode 037

01/19/2021

Aftermarket Weekly – Episode 036

01/12/2021

Aftermarket Weekly – Episode 035

01/05/2021

Aftermarket Weekly – Episode 034

12/29/2020

Aftermarket Weekly – Episode 033

12/22/2020

Aftermarket Weekly – Episode 032

12/15/2020

Aftermarket Weekly – Episode 031

12/08/2020

Aftermarket Weekly – Episode 30

12/01/2020

Aftermarket Weekly – Episode 29

11/24/2020

Aftermarket Weekly Episode 028

11/17/2020

Aftermarket Weekly LIVE – Episode 27

11/10/2020

Aftermarket Weekly Live – Episode 026

11/03/2020

Aftermarket Weekly LIVE – Episode 025

10/27/2020

Aftermarket Weekly Live – Episode 24

10/20/2020

Aftermarket Weekly LIVE – Episode 023

10/13/2020

Aftermarket Weekly LIVE – Episode 022

10/06/2020

Aftermarket Weekly LIVE – Episode 021

09/29/2020

Aftermarket Weekly LIVE Episode 020

09/23/2020

Aftermarket Weekly LIVE – Episode 019

09/15/2020

Aftermarket Weekly LIVE – Episode 018

09/08/2020

Aftermarket Weekly LIVE – Episode 017

09/01/2020

Aftermarket Weekly LIVE – Episode 016

08/25/2020

Aftermarket Weekly LIVE – Episode 015

08/18/2020

Aftermarket Weekly LIVE Episode 014

08/11/2020

Aftermarket Weekly LIVE Episode 013

08/04/2020

Aftermarket Weekly LIVE Episode 012

07/28/2020

Aftermarket Weekly LIVE Episode 11

07/21/2020

Aftermarket Weekly LIVE Episode 010

07/14/2020

Aftermarket Weekly LIVE Episode 009

07/07/2020

Aftermarket Weekly LIVE Episode 008

06/30/2020

Aftermarket Weekly LIVE Episode 007

06/23/2020

Aftermarket Weekly LIVE Episode 006

06/16/2020

Aftermarket Weekly Live Episode 5

06/09/2020

Aftermarket Weekly LIVE Episode 4

06/02/2020

Aftermarket Weekly LIVE Episode 3

05/26/2020

Aftermarket Weekly LIVE Episode 2

05/19/2020

Aftermarket Weekly LIVE Episode 1

05/12/2020

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03/30/2020

Financial struggles. Gain Control of your Finances [FTR 090]

03/26/2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03/16/2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

03/09/2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

03/02/2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02/24/2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02/17/2020

Ben Johnson – The Power of WHY [FTR 084]

02/10/2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

02/03/2020

Steve Finzel – Too Many Fluids [FTR 082]

01/27/2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

01/19/2020

Matt Fanslow – Helping Local Shops [FTR 080]

01/13/2020

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

01/06/2020

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

12/30/2019

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

12/23/2019

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

12/16/2019

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

12/09/2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

12/02/2019

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

11/25/2019

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

11/18/2019

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

11/11/2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

11/04/2019

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

10/28/2019

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

10/21/2019

FTR 067: Rick White – Change Your Life and Your Business

10/14/2019

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

10/07/2019

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

09/30/2019

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

09/23/2019

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

09/16/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

06/17/2019

FTR 049: Tom Lambert – Discount Model Marketing

06/10/2019

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

06/03/2019

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

05/27/2019