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In Abeyance

Transforming Your Repair Shop to Professional Auto Service Center [THA 412]

Dec 20, 2024

How Manufacturers Are Supporting Auto Repair Professionals [RR 1017]

Dec 20, 2024

Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]

Dec 17, 2024

Will Automotive Certifications Reshape Insurance Policies? [THA 411]

Dec 13, 2024

Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]

Dec 13, 2024

The Cost Of Wanting To Be Right: Finding Balance in Business and Life [RR 1014]

Dec 10, 2024

Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]

Dec 3, 2024

Why Your Customers Might Be Lying (and How Neuromarketing Can Help!) [THA 409]

Nov 29, 2024

Education and Training: Staying Ahead of the Curve [RR 1011]

Nov 29, 2024

Modern Customer Engagement In Auto Service [RR 1010]

Nov 26, 2024

Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]

Nov 23, 2024

The Real Horsepower Behind Automotive Influencers [THA 408]

Nov 22, 2024

Embracing Modern Equipment and Education [RR 1009]

Nov 22, 2024

The Triple Threat: Mastering Three Labor Rates [RR 1008]

Nov 19, 2024

Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112]

Nov 16, 2024

Embracing Regret: Learn and Grow From Past Mistakes [THA 407]

Nov 15, 2024

Embrace Peer Reviews: Upgrade Your Business [RR 979]

Nov 15, 2024

How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]

Nov 12, 2024

Strategies for Streamlining Workflow [THA 406]

Nov 8, 2024

From Military Discipline to Automotive Leadership [RR 1005]

Nov 8, 2024

Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]

Nov 5, 2024

Automotive Einsteins: Thinking Under the Hood [FTR 110]

Nov 2, 2024

To Your Health [THA 405]

Nov 1, 2024

Rising Car Theft and Licensing Challenges [RR 1003]

Nov 1, 2024

Shift Happens: Pro Tips on CVT Maintenance and More! [RR 1002]

Oct 29, 2024

Using Your Transferable Skills to Become a Better CEO [FTR 109]

Oct 26, 2024

From Daily Training to Daily Wins: Motivating Your Team [THA 404]

Oct 25, 2024

Planting a Copper Beech Tree: Preparing for the Next 150 Years [RR 1001]

Oct 25, 2024

The Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]

Oct 22, 2024

“I’m Just One of the Guys!” Being Seen Beyond Gender and Ethnicity [FTR 108]

Oct 19, 2024

The Invisible Paycheck: Retention Strategies Beyond Pay [THA 403]

Oct 18, 2024

Ego Death and Leadership: Redefining Success [RR 999]

Oct 18, 2024

A Hands on Adventure: Uncovering An EV Battery! [RR 998]

Oct 15, 2024

Shop Owners to the Rescue: Friends First, Competitors Second [THA 402]

Oct 11, 2024

Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]

Oct 11, 2024

Transitioning A Family Business To A Third Generation Leader [RR 996]

Oct 8, 2024

Mastering Gross Profit: Real World Stories from Shop Owners [THA 401]

Oct 4, 2024

Global Perspective: Shop Owners Trip to China [RR 995]

Oct 4, 2024

Securing the Future: Insights from NASTF [RR 994]

Oct 1, 2024

Flat Rate Pay: Controversies and Alternatives [FTR 105]

Sep 28, 2024

All Shop Owners Know Something That Other Owners Don’t Know! [RR 993]

Sep 27, 2024

Leadership Deep Dive: Styles, Blind Spots, and Solutions [THA 400]

Sep 27, 2024

Bruised, But Battle Hardened Business [RR 992]

Sep 24, 2024

Do You Have A No Culture, Culture In Your Business? [THA 399]

Sep 20, 2024

The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]

Sep 20, 2024

FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

May 20, 2019

Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

May 13, 2019

FTR 045 Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

Brian Walker co-owner of Shop Marketing Pros explains that there is no silver bullet to marketing. He shares thirteen Foundational Marketing Tactics and is determined that your marketing is consistent and when business is good, keep marketing and when it is bad, keep marketing. Marketing requires patience. It takes times to build momentum

FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is

May 6, 2019

FTR 044 Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is

FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

Apr 29, 2019

Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

Dave Hobbs travels the country training technicians for Delphi Technologies. His participation in the industry is without rival. He has a strong message for you about training venues, hands-on and the sacrifice that all aftermarket trainers make in their lives to bring you training. All he wants is to have you come to class when the trainers come to your town.

Find Dave’s talking points and links to his previous episodes on the show notes page at remarkableresults.biz/f043

FTR 042: Vinnie Lucido – Find a Balance to Your Ego

Apr 22, 2019

Find a Balance For Your Ego

Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of Yoga to your well being. He is a Yoga teacher so he should know about the value of Yoga in one’s life. His message has a three-pronged approach; put your ego in check, let’s stop judging each other and check out the power of Yoga.

FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student

Apr 15, 2019

Change or Be Changed and Commit to be a Forever Student

FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional

Apr 8, 2019

Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of understanding of the opportunities and challenges of the service professional. He says it’s not all about selling parts, but about how the suppliers can help the pro become more efficient, productive and profitable.

FTR 039: Grant Swaim – The Gear Head Days Are Gone

Apr 1, 2019

Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone

FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers

Mar 25, 2019

Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more than we do. She’ll tell you why.

FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?

Mar 18, 2019

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

FTR 036: Dwayne Myers – Say NO to the Technician Shortage

Mar 11, 2019

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons

Mar 4, 2019

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

FTR 034: Greg Bunch – Take Your Toolbox Home

Feb 25, 2019

Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.

FTR 033: Kirk Richardson On Technician Pay Plans

Feb 18, 2019

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his…

FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime

Feb 11, 2019

Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW…

FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit

Feb 4, 2019

Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.

FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

Jan 28, 2019

What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in ‘my’ service professional business.

FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

Jan 21, 2019

What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.

FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

Jan 14, 2019

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

FTR 027: Andy Bizub – Be The Dealer Alternative

Jan 7, 2019

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

FTR 026: Derek Kaufman on Start-Stop Technology

Dec 31, 2018

Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to address some of the battery issues start/stop systems are causing.

FTR 025: Bill Nalu on Abundance

Dec 24, 2018

Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his thinking. A different way to think of Abundance.

FTR 024: Rick White – Overcoming the Blame Game

Dec 17, 2018

Rick White helps you over the Blame Game

FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

Dec 10, 2018

Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair

FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.

Dec 3, 2018

Scott Brown: Don’t Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.

FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?

Nov 26, 2018

Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you.

Brin explains the value he sees in having the right person believe in you and help you find your strengths. If you find this inspirational, create an action item and do. Find someone to mentor or tell your close circle of associates that you are looking for a mentor.

FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

Nov 19, 2018

Craig O’Neill – The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

FTR 019: Kevin McClain Wants to Know Where Are You?

Nov 12, 2018

FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.

FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?

Nov 5, 2018

Will We Let Other Industries Poach our Technicians?

FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers

Oct 29, 2018

We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.

FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

Oct 22, 2018

Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

FTR 015: Barry Barrett – Do You Have The Right Customer?

Oct 15, 2018

Barry Barrett Director of Training from RLO on having ‘The Right Customer’

FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?

Oct 8, 2018

Bill Nalu – Are You Willing To Be A Messenger For Our Industry?

FTR 013: Jeremy O’Neal on How to Train a Service Adviser

Oct 1, 2018

Jeremy O’Neal on How To Train a Service Adviser

FTR 012: Cecil Bullard on Undervalued Labor Rates

Sep 24, 2018

Cecil Bullard from the Institute for Automotive Business Excellence says that many shop owners have Undervalued Labor Rates.

FTR 011: Darrin Barney – Nurturing of Superstar Employees

Sep 17, 2018

Darrin Barney – Nurturing of Superstar Employees

FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.

Sep 10, 2018

John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.

FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women

Sep 3, 2018

Jody Devere, CEO from Ask Patty.com Has A Lot To Say About The Biases That Exist In The Automotive Industry Toward Women.

FTR 008: Rick White – I’m Tired of You Giving Up!

Aug 27, 2018

Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.

FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop

Aug 20, 2018

Matt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.

FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body

Aug 13, 2018

Scott ‘Gonzo’ Weaver Has A Warning. If Your Body Is Speaking To You? Listen.

FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry

Aug 6, 2018

For The Record. Jennifer Filzen Wants To See More Women in the Autocare Industry.

FTR 004: Maylan Newton. Pay attention to your numbers.

Jul 30, 2018

For The Record. Maylan Newton. Pay attention to your numbers.

FTR 003: Chris Cloutier on Taking Ownership | Training | Technology

Jul 23, 2018

For The Record. Chris Cloutier: Take Ownership As A Leader, Set The Standard For Training In Your Business And Embrace Tech Because It Isn’t Going Away.

FTR 002: Ron Ipach – Email is Destroying Your Business

Jul 19, 2018

For The Record. Ron Ipach says that email is destroying your business.

Technician Productivity Redefined [AW 189]

Dec 23, 2023

From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188]

Dec 16, 2023

From the Classroom to the Shop – The Future of Automotive Education [AW 187]

Dec 9, 2023

Give Me 10 Update: Collaboration with Education [AW 186]

Dec 2, 2023

Becoming a Shop Owner with Meg Richards [AW 185]

Nov 25, 2023

Up Close and Personal with Brett Beachler [AW 184]

Nov 18, 2023

Personal Development in Sales Training: Pushing Boundaries for Growth [AW 183]

Nov 11, 2023

Gain Commitment From Your Team: Lead From the Front [AW 182]

Nov 4, 2023

Making a Course Correction with Wesley Adams [AW 181]

Oct 28, 2023

Succession in Real Life [AW 180]

Oct 21, 2023

Defining Mentoring and Its Role in Implementing Change [AW 179]

Oct 14, 2023

From Idea to Product: Dorman’s Process of Developing Products [AW 178]

Oct 7, 2023

5 Steps to Max Your Potential and Maintain a Healthy Work Life Balance [AW 177]

Sep 30, 2023

New Age Employees Require A New Way of Thinking [AW 176]

Sep 23, 2023

Catching Up with the ‘Car Coach’ Lauren Fix [AW 175]

Sep 16, 2023

Lunch and Learn Training: How It’s Done! [AW 174]

Sep 9, 2023

Who is Your Customer Experience Officer (CXO)? [AW 173]

Sep 2, 2023

Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172]

Aug 26, 2023

Acquiring and Transforming a 72 Year Old Business [AW 171]

Aug 19, 2023

Real Estate Strategies [AW 170]

Aug 12, 2023

Rachel Spencer’s ‘Rachelisms’ for Auto Repair [AW 169]

Aug 5, 2023

Remodel 1 Year Later: See the Transition, See the Difference [AW 168]

Jul 29, 2023

Preparing for Fall 2023 Conferences [AW 167]

Jul 22, 2023

The Noble Mechanic: Before and After Transformation and Rebranding [AW 166]

Jul 15, 2023

Embracing Change: Navigating the Electrification Revolution [AW 165]

Jul 8, 2023

New Build in 4 Months: A Look Inside [AW 164]

Jul 1, 2023

Is Hiring a Business Coach Worth It? Dispelling the 5 Excuses Not to Hire One [AW 163]

Jun 24, 2023

Why Much? How Much? Exploring Value Proposition in Auto Repair [AW 162]

Jun 17, 2023

How Can Professionalism Improve the Automotive Industry? [AW 161]

Jun 10, 2023

Personalized Customer Service and Marketing Strategies [AW 160]

Jun 3, 2023

The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159]

May 27, 2023

The Importance of Self-Reflection and Self-Improvement in Business [AW 158]

May 20, 2023

Navigating Family Dynamics in Business Ownership [AW 157]

May 13, 2023

Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156]

May 6, 2023

Toxic Cultures, Leaders and Team Members [AW 155]

Apr 29, 2023

Consistency and Common Sense Trumps Trendiness [AW 154]

Apr 22, 2023

Closed All 10 Locations for Company Summit [AW 153]

Apr 15, 2023

Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]

Apr 8, 2023

Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]

Apr 1, 2023

Newly Purchased ADAS Calibration Equipment [AW 150]

Mar 25, 2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

Mar 18, 2023

Internal Company App Gets the Word Out [AW 148]

Mar 11, 2023

Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]

Mar 4, 2023

4 Day Work Week and Our Own App [AW 146]

Feb 25, 2023

An Update: Mobile Diag and Training [AW 145]

Feb 18, 2023