Share this... The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804] 12/09/2022 Service Advisor Overload [THA 305] 12/08/2022 Finding Technicians Part 1- Chris Lawson [RR 803] 12/06/2022 The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134] 12/03/2022 Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802] 12/02/2022 Seller Beware [THA 304] 12/01/2022 Public Perception of Automotive Careers – Bill Thompson [RR 801] 11/29/2022 “Goals Set, Goals Accomplished” Jon Kloosterman [AW 133] 11/26/2022 Our Adoption Story [RR 800] 11/25/2022 Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799] 11/22/2022 TechForce: Powering Our Youth [RR 798] 11/18/2022 Behind the Scenes: Hudson Family Trifecta Awards [RR 797] 11/15/2022 Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796] 11/11/2022 The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795] 11/08/2022 Leverage Your DVI and Drive More Revenue – Craig O’Neill [RR 794] 11/04/2022 Google Reviews: New Value From the Words Used [RR 793] 11/01/2022 Is Your Business Drowning? – John Burkhauser [RR 792] 10/28/2022 Paul Scanner Danner: His Life, His Brand, His Impact [RR 791] 10/25/2022 Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790] 10/21/2022 What We Can Learn From Our Dentist [RR 789] 10/18/2022 Reach for Help – Stay In Business – Chris Cotton [RR 788] 10/14/2022 A 12 Pack of Conference Rules – John Firm [RR 787] 10/11/2022 A Plan To Solve The Technician Shortage [RR 786] 10/07/2022 The Perfect Second Location – Greg Buckley [RR 785] 10/04/2022 Practice What You Learn – G Truglia and Pete Meier [RR 784] 09/30/2022 Creating a Sticky Organization – Dr. Dave Weiman [RR 783] 09/27/2022 Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781] 09/20/2022 Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780] 09/16/2022 NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779] 09/13/2022 Preparing For The Next Five Years [RR 778] 09/09/2022 Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108] 09/09/2022 Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777] 09/06/2022 Electric Vehicle Outlook with Derek Kaufman [RR 776] 09/02/2022 Car Coach Reports with Lauren Fix [RR 775] 08/30/2022 Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774] 08/26/2022 Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773] 08/23/2022 “Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772] 08/19/2022 The Women of NAPA AutoCare [RR 771] 08/16/2022 Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770] 08/12/2022 2022 Napa Technician Of The Year: Meg Lewis [RR 769] 08/09/2022 Work Happy, Drive Happy [RR 768] 08/05/2022 Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] 08/02/2022 How Partnerships Work [RR 766] 07/29/2022 What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765] 07/26/2022 My Computer Was Hacked: Now What? – Tom Sciortino [RR 764] 07/22/2022 1 2 3 … 19 Next » Seller Beware [THA 304] 12/01/2022 Alignments! Rates, Numbers and ROI [THA 303] 11/24/2022 We Are Paperless and Loving It! [THA 302] 11/17/2022 Service Advisor Pay Plans [THA 301] 11/10/2022 Dave Ramsey Financial Program [THA 300] 11/03/2022 Differentiate with Video [THA 299] 10/27/2022 Technician Tools and Jocko [THA 298] 10/20/2022 Onboarding New Team Members [THA 297] 10/13/2022 Climbing Out Of Despair [THA 296] 10/06/2022 Preserving Your Reputation [THA 295] 09/29/2022 Right to Repair Update and a Trip to Washington [THA 294] 09/22/2022 What Should We Call DVI’s? [THA 293] 09/15/2022 Why Speak to Fifth Graders? [THA 292] 09/08/2022 Customer Amenities [THA 291] 09/01/2022 Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] 08/25/2022 Flat Rate VS Salary Debate [THA 289] 08/18/2022 Writing Ads That Attract Rock Stars [THA 288] 08/11/2022 Maintenance Intervals: Industry Standards [THA 287] 08/03/2022 Why Do a Repair Order Audit? [THA 286] 07/28/2022 Identify Your Ideal Customer [THA 285] 07/21/2022 Are You Selling Customer Experience or Price? [THA 284] 07/14/2022 The Extreme Value of a ‘SWOT’ for your Business [THA 283] 07/07/2022 Incentive Pay Ideas for Technicians [THA 282] 06/30/2022 Is Your Bathroom Like the Ritz Carlton? [THA 281] 06/23/2022 ABC Technician: What Does It Mean? [THA 280] 06/16/2022 Technician Mentoring [THA 279] 06/09/2022 Prepare for the Future [THA 277] 05/26/2022 Build Your Labor Rate From The Ground Up [THA 276] 05/19/2022 Plan For Slow Times [THA 275] 05/12/2022 Details Matter [THA 274] 05/05/2022 20 Group Peer Review [THA 273] 04/28/2022 Ethics 101 [THA 272] 04/21/2022 Do You Need an Estimator? [THA 271] 04/14/2022 Are You Offering ‘Only’ Synthetic Oil Services? [THA 270] 04/07/2022 Paying Attention to Inflation [THA 269] 03/31/2022 Know Your Strengths [THA 268] 03/24/2022 Important Employee Benefits [THA 267] 03/17/2022 Next Best Improvement: Lean [THA 266] 03/10/2022 Coaches Lab: Turn Around a Struggling Shop [THA 265] 03/03/2022 It’s Time to Revamp Our Industry Training [THA 264] 02/24/2022 The Leap From Employment to Ownership [THA 263] 02/17/2022 Financial Help For Your Team [THA 262] 02/10/2022 EV Charging Station: What You Need to Know [THA 261] 02/03/2022 Workplace Motivation [THA 260] 01/27/2022 Father Daughter Teams [THA 259] 01/20/2022 1 2 3 4 Next » Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134] 12/03/2022 “Goals Set, Goals Accomplished” Jon Kloosterman [AW 133] 11/26/2022 Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132] 11/19/2022 The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131] 11/12/2022 Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130] 11/05/2022 “I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129] 10/29/2022 Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128] 10/22/2022 We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127] 10/15/2022 Only 1st Class – Harry Whyte [AW 126] 10/08/2022 3 Shops In 1 – Travis Comfort [AW 125] 10/01/2022 Avocados and Automotive – Rena Rennebohm [AW 124] 09/24/2022 Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123] 09/17/2022 Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122] 09/10/2022 Maximizing Space and Efficiency – Bob Noreiga [AW 121] 09/03/2022 Big Success in a Small Town – Jeff Grassman [AW 120] 08/27/2022 Second Location: Opportunity Knocked – Andy Bizub [AW119] 08/20/2022 Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118] 08/13/2022 Be Proud of Your Culture [AW 117] 08/06/2022 Finding Success in an Auto Repair Complex [AW 116] 07/30/2022 Helping the Community Deter Converter Theft [AW 115] 07/23/2022 Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] 07/16/2022 Growing Pains with Jim Shukys [AW 113] 07/09/2022 You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] 07/02/2022 Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] 06/25/2022 Moving to a New Shop [AW 110] 06/18/2022 Two Locations, One Campus [AW 109] 06/11/2022 Process Driven: Stop Restarting Jobs [AW 108] 06/04/2022 Technician Time Management [AW 107] 05/28/2022 Being Focused Led to Dream Shop [AW 106] 05/21/2022 “Play Ball” Committed to Community [AW 105] 05/14/2022 Streamlining Processes with Brett Beachler [AW 104] 05/06/2022 Adapt and Overcome with David Friend [AW 103] 04/30/2022 Growing Through Mergers and Acquisitions – Amanda Drake [AW 102] 04/23/2022 Why Cleanliness Matters [AW 101] 04/16/2022 Are You Knocking on the Doors of your Local Schools? [AW 100] 04/09/2022 So You Want to Be a Shop Owner? Matt Wagg [AW 099] 04/02/2022 Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098] 03/26/2022 Peer Group Review of Your Business: Ready For One? [AW 097] 03/19/2022 Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096] 03/12/2022 Out with the Old, in with the New [AW 095] 03/05/2022 Ready, Set, Grow! with Phil Carpenter [AW 094] 02/26/2022 Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093] 02/19/2022 Business Coach: Finding the Right One at the Right Time [AW 092] 02/12/2022 Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091] 02/05/2022 Remodeled Legacy Texaco Station [AW 090] 01/29/2022 1 2 Next » Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation 05/20/2019 FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets 05/13/2019 FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is 05/06/2019 FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do! 04/29/2019 FTR 042: Vinnie Lucido – Find a Balance to Your Ego 04/22/2019 FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student 04/15/2019 FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional 04/08/2019 FTR 039: Grant Swaim – The Gear Head Days Are Gone 04/01/2019 FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers 03/25/2019 FTR 037: Scott Wheeler – Are You Really Listening to Your Customer? 03/18/2019 FTR 036: Dwayne Myers – Say NO to the Technician Shortage 03/11/2019 FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons 03/04/2019 FTR 034: Greg Bunch – Take Your Toolbox Home 02/25/2019 FTR 033: Kirk Richardson On Technician Pay Plans 02/18/2019 FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime 02/11/2019 FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit 02/04/2019 FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians 01/28/2019 FTR 029: Tom Ham Part 1: What Techs want from Shop Owners 01/21/2019 FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car 01/14/2019 FTR 027: Andy Bizub – Be The Dealer Alternative 01/07/2019 FTR 026: Derek Kaufman on Start-Stop Technology 12/31/2018 FTR 025: Bill Nalu on Abundance 12/24/2018 FTR 024: Rick White – Overcoming the Blame Game 12/17/2018 FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair? 12/10/2018 FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it. 12/03/2018 FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor? 11/26/2018 FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection 11/19/2018 FTR 019: Kevin McClain Wants to Know Where Are You? 11/12/2018 FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians? 11/05/2018 FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers 10/29/2018 FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket 10/22/2018 FTR 015: Barry Barrett – Do You Have The Right Customer? 10/15/2018 FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry? 10/08/2018 FTR 013: Jeremy O’Neal on How to Train a Service Adviser 10/01/2018 FTR 012: Cecil Bullard on Undervalued Labor Rates 09/24/2018 FTR 011: Darrin Barney – Nurturing of Superstar Employees 09/17/2018 FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It. 09/10/2018 FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women 09/03/2018 FTR 008: Rick White – I’m Tired of You Giving Up! 08/27/2018 FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop 08/20/2018 FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body 08/13/2018 FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry 08/06/2018 FTR 004: Maylan Newton. Pay attention to your numbers. 07/30/2018 FTR 003: Chris Cloutier on Taking Ownership | Training | Technology 07/23/2018 FTR 002: Ron Ipach – Email is Destroying Your Business 07/19/2018 « Previous 1 2 3 Next » Share this...
