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Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]

12/09/2022

Service Advisor Overload [THA 305]

12/08/2022

Finding Technicians Part 1- Chris Lawson [RR 803]

12/06/2022

The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

12/03/2022

Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]

12/02/2022

Seller Beware [THA 304]

12/01/2022

Public Perception of Automotive Careers – Bill Thompson [RR 801]

11/29/2022

“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

11/26/2022

Our Adoption Story [RR 800]

11/25/2022

Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]

11/22/2022

TechForce: Powering Our Youth [RR 798]

11/18/2022

Behind the Scenes: Hudson Family Trifecta Awards [RR 797]

11/15/2022

Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796]

11/11/2022

The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795]

11/08/2022

Leverage Your DVI and Drive More Revenue – Craig O’Neill [RR 794]

11/04/2022

Google Reviews: New Value From the Words Used [RR 793]

11/01/2022

Is Your Business Drowning? – John Burkhauser [RR 792]

10/28/2022

Paul Scanner Danner: His Life, His Brand, His Impact [RR 791]

10/25/2022

Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790]

10/21/2022

What We Can Learn From Our Dentist [RR 789]

10/18/2022

Reach for Help – Stay In Business – Chris Cotton [RR 788]

10/14/2022

A 12 Pack of Conference Rules – John Firm [RR 787]

10/11/2022

A Plan To Solve The Technician Shortage [RR 786]

10/07/2022

The Perfect Second Location – Greg Buckley [RR 785]

10/04/2022

Practice What You Learn – G Truglia and Pete Meier [RR 784]

09/30/2022

Creating a Sticky Organization – Dr. Dave Weiman [RR 783]

09/27/2022

Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]

09/20/2022

Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]

09/16/2022

NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]

09/13/2022

Preparing For The Next Five Years [RR 778]

09/09/2022

Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]

09/09/2022

Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]

09/06/2022

Electric Vehicle Outlook with Derek Kaufman [RR 776]

09/02/2022

Car Coach Reports with Lauren Fix [RR 775]

08/30/2022

Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]

08/26/2022

Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]

08/23/2022

“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]

08/19/2022

The Women of NAPA AutoCare [RR 771]

08/16/2022

Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]

08/12/2022

2022 Napa Technician Of The Year: Meg Lewis [RR 769]

08/09/2022

Work Happy, Drive Happy [RR 768]

08/05/2022

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

08/02/2022

How Partnerships Work [RR 766]

07/29/2022

What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]

07/26/2022

My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]

07/22/2022

Seller Beware [THA 304]

12/01/2022

Alignments! Rates, Numbers and ROI [THA 303]

11/24/2022

We Are Paperless and Loving It! [THA 302]

11/17/2022

Service Advisor Pay Plans [THA 301]

11/10/2022

Dave Ramsey Financial Program [THA 300]

11/03/2022

Differentiate with Video [THA 299]

10/27/2022

Technician Tools and Jocko [THA 298]

10/20/2022

Onboarding New Team Members [THA 297]

10/13/2022

Climbing Out Of Despair [THA 296]

10/06/2022

Preserving Your Reputation [THA 295]

09/29/2022

Right to Repair Update and a Trip to Washington [THA 294]

09/22/2022

What Should We Call DVI’s? [THA 293]

09/15/2022

Why Speak to Fifth Graders? [THA 292]

09/08/2022

Customer Amenities [THA 291]

09/01/2022

Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

08/25/2022

Flat Rate VS Salary Debate [THA 289]

08/18/2022

Writing Ads That Attract Rock Stars [THA 288]

08/11/2022

Maintenance Intervals: Industry Standards [THA 287]

08/03/2022

Why Do a Repair Order Audit? [THA 286]

07/28/2022

Identify Your Ideal Customer [THA 285]

07/21/2022

Are You Selling Customer Experience or Price? [THA 284]

07/14/2022

The Extreme Value of a ‘SWOT’ for your Business [THA 283]

07/07/2022

Incentive Pay Ideas for Technicians [THA 282]

06/30/2022

Is Your Bathroom Like the Ritz Carlton? [THA 281]

06/23/2022

ABC Technician: What Does It Mean? [THA 280]

06/16/2022

Technician Mentoring [THA 279]

06/09/2022

Prepare for the Future [THA 277]

05/26/2022

Build Your Labor Rate From The Ground Up [THA 276]

05/19/2022

Plan For Slow Times [THA 275]

05/12/2022

Details Matter [THA 274]

05/05/2022

20 Group Peer Review [THA 273]

04/28/2022

Ethics 101 [THA 272]

04/21/2022

Do You Need an Estimator? [THA 271]

04/14/2022

Are You Offering ‘Only’ Synthetic Oil Services? [THA 270]

04/07/2022

Paying Attention to Inflation [THA 269]

03/31/2022

Know Your Strengths [THA 268]

03/24/2022

Important Employee Benefits [THA 267]

03/17/2022

Next Best Improvement: Lean [THA 266]

03/10/2022

Coaches Lab: Turn Around a Struggling Shop [THA 265]

03/03/2022

It’s Time to Revamp Our Industry Training [THA 264]

02/24/2022

The Leap From Employment to Ownership [THA 263]

02/17/2022

Financial Help For Your Team [THA 262]

02/10/2022

EV Charging Station: What You Need to Know [THA 261]

02/03/2022

Workplace Motivation [THA 260]

01/27/2022

Father Daughter Teams [THA 259]

01/20/2022

The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

12/03/2022

“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

11/26/2022

Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]

11/19/2022

The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]

11/12/2022

Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]

11/05/2022

“I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]

10/29/2022

Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128]

10/22/2022

We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127]

10/15/2022

Only 1st Class – Harry Whyte [AW 126]

10/08/2022

3 Shops In 1 – Travis Comfort [AW 125]

10/01/2022

Avocados and Automotive – Rena Rennebohm [AW 124]

09/24/2022

Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123]

09/17/2022

Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

09/10/2022

Maximizing Space and Efficiency – Bob Noreiga [AW 121]

09/03/2022

Big Success in a Small Town – Jeff Grassman [AW 120]

08/27/2022

Second Location: Opportunity Knocked – Andy Bizub [AW119]

08/20/2022

Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

08/13/2022

Be Proud of Your Culture [AW 117]

08/06/2022

Finding Success in an Auto Repair Complex [AW 116]

07/30/2022

Helping the Community Deter Converter Theft [AW 115]

07/23/2022

Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]

07/16/2022

Growing Pains with Jim Shukys [AW 113]

07/09/2022

You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

07/02/2022

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

06/25/2022

Moving to a New Shop [AW 110]

06/18/2022

Two Locations, One Campus [AW 109]

06/11/2022

Process Driven: Stop Restarting Jobs [AW 108]

06/04/2022

Technician Time Management [AW 107]

05/28/2022

Being Focused Led to Dream Shop [AW 106]

05/21/2022

“Play Ball” Committed to Community [AW 105]

05/14/2022

Streamlining Processes with Brett Beachler [AW 104]

05/06/2022

Adapt and Overcome with David Friend [AW 103]

04/30/2022

Growing Through Mergers and Acquisitions – Amanda Drake [AW 102]

04/23/2022

Why Cleanliness Matters [AW 101]

04/16/2022

Are You Knocking on the Doors of your Local Schools? [AW 100]

04/09/2022

So You Want to Be a Shop Owner? Matt Wagg [AW 099]

04/02/2022

Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098]

03/26/2022

Peer Group Review of Your Business: Ready For One? [AW 097]

03/19/2022

Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096]

03/12/2022

Out with the Old, in with the New [AW 095]

03/05/2022

Ready, Set, Grow! with Phil Carpenter [AW 094]

02/26/2022

Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093]

02/19/2022

Business Coach: Finding the Right One at the Right Time [AW 092]

02/12/2022

Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]

02/05/2022

Remodeled Legacy Texaco Station [AW 090]

01/29/2022

Aftermarket Weekly – Episode 044

03/09/2021

Aftermarket Weekly Episode 043

03/02/2021

Aftermarket Weekly – Episode 042

02/23/2021

Aftermarket Weekly – Episode 041

02/16/2021

Aftermarket Weekly – Episode 040

02/09/2021

Aftermarket Weekly – Episode 039

02/02/2021

Aftermarket Weekly – Episode 038

01/26/2021

Aftermarket Weekly – Episode 037

01/19/2021

Aftermarket Weekly – Episode 036

01/12/2021

Aftermarket Weekly – Episode 035

01/05/2021

Aftermarket Weekly – Episode 034

12/29/2020

Aftermarket Weekly – Episode 033

12/22/2020

Aftermarket Weekly – Episode 032

12/15/2020

Aftermarket Weekly – Episode 031

12/08/2020

Aftermarket Weekly – Episode 30

12/01/2020

Aftermarket Weekly – Episode 29

11/24/2020

Aftermarket Weekly Episode 028

11/17/2020

Aftermarket Weekly LIVE – Episode 27

11/10/2020

Aftermarket Weekly Live – Episode 026

11/03/2020

Aftermarket Weekly LIVE – Episode 025

10/27/2020

Aftermarket Weekly Live – Episode 24

10/20/2020

Aftermarket Weekly LIVE – Episode 023

10/13/2020

Aftermarket Weekly LIVE – Episode 022

10/06/2020

Aftermarket Weekly LIVE – Episode 021

09/29/2020

Aftermarket Weekly LIVE Episode 020

09/23/2020

Aftermarket Weekly LIVE – Episode 019

09/15/2020

Aftermarket Weekly LIVE – Episode 018

09/08/2020

Aftermarket Weekly LIVE – Episode 017

09/01/2020

Aftermarket Weekly LIVE – Episode 016

08/25/2020

Aftermarket Weekly LIVE – Episode 015

08/18/2020

Aftermarket Weekly LIVE Episode 014

08/11/2020

Aftermarket Weekly LIVE Episode 013

08/04/2020

Aftermarket Weekly LIVE Episode 012

07/28/2020

Aftermarket Weekly LIVE Episode 11

07/21/2020

Aftermarket Weekly LIVE Episode 010

07/14/2020

Aftermarket Weekly LIVE Episode 009

07/07/2020

Aftermarket Weekly LIVE Episode 008

06/30/2020

Aftermarket Weekly LIVE Episode 007

06/23/2020

Aftermarket Weekly LIVE Episode 006

06/16/2020

Aftermarket Weekly Live Episode 5

06/09/2020

Aftermarket Weekly LIVE Episode 4

06/02/2020

Aftermarket Weekly LIVE Episode 3

05/26/2020

Aftermarket Weekly LIVE Episode 2

05/19/2020

Aftermarket Weekly LIVE Episode 1

05/12/2020

FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

05/20/2019

FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

05/13/2019

FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is

05/06/2019

FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

04/29/2019

FTR 042: Vinnie Lucido – Find a Balance to Your Ego

04/22/2019

FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student

04/15/2019

FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional

04/08/2019

FTR 039: Grant Swaim – The Gear Head Days Are Gone

04/01/2019

FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers

03/25/2019

FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?

03/18/2019

FTR 036: Dwayne Myers – Say NO to the Technician Shortage

03/11/2019

FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons

03/04/2019

FTR 034: Greg Bunch – Take Your Toolbox Home

02/25/2019

FTR 033: Kirk Richardson On Technician Pay Plans

02/18/2019

FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime

02/11/2019

FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit

02/04/2019

FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

01/28/2019

FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

01/21/2019

FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

01/14/2019

FTR 027: Andy Bizub – Be The Dealer Alternative

01/07/2019

FTR 026: Derek Kaufman on Start-Stop Technology

12/31/2018

FTR 025: Bill Nalu on Abundance

12/24/2018

FTR 024: Rick White – Overcoming the Blame Game

12/17/2018

FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

12/10/2018

FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.

12/03/2018

FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?

11/26/2018

FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

11/19/2018

FTR 019: Kevin McClain Wants to Know Where Are You?

11/12/2018

FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?

11/05/2018

FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers

10/29/2018

FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

10/22/2018

FTR 015: Barry Barrett – Do You Have The Right Customer?

10/15/2018

FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?

10/08/2018

FTR 013: Jeremy O’Neal on How to Train a Service Adviser

10/01/2018

FTR 012: Cecil Bullard on Undervalued Labor Rates

09/24/2018

FTR 011: Darrin Barney – Nurturing of Superstar Employees

09/17/2018

FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.

09/10/2018

FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women

09/03/2018

FTR 008: Rick White – I’m Tired of You Giving Up!

08/27/2018

FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop

08/20/2018

FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body

08/13/2018

FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry

08/06/2018

FTR 004: Maylan Newton. Pay attention to your numbers.

07/30/2018

FTR 003: Chris Cloutier on Taking Ownership | Training | Technology

07/23/2018

FTR 002: Ron Ipach – Email is Destroying Your Business

07/19/2018