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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here The AFtermarket's Largest Library of Audio and Video Content for Business and Personal Insights, Ideas and Inpiration Discover and Search the Complete Content Libary Search the Complete Library 2022 Napa Technician Of The Year: Meg Lewis [RR 769] 08/09/2022 Work Happy, Drive Happy [RR 768] 08/05/2022 Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] 08/02/2022 How Partnerships Work [RR 766] 07/29/2022 What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765] 07/26/2022 My Computer Was Hacked: Now What? – Tom Sciortino [RR 764] 07/22/2022 Processes: The Pulse of Your Business – Randy O’Connor [RR 763] 07/19/2022 Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762] 07/15/2022 The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761] 07/12/2022 How To Build Relationships with Students and Schools [RR 760] 07/08/2022 A Collective Think Tank – Marconi – Murphy – Morrill [RR 759] 07/05/2022 Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758] 07/01/2022 4 Locations and Growing – Craig Popp [RR 757] 06/28/2022 Do You Have a Customer Avatar? – Daniel Griffith [RR 756] 06/24/2022 Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755] 06/21/2022 Hairdresser Turned Shop Owner – Danielle Villa [RR 754] 06/17/2022 Survey Says [RR 753] 06/14/2022 From Investment Banker to Shop Owner [RR 752] 06/10/2022 Motorist Assurance Program (MAP) [RR 751] 06/07/2022 Surviving Two Store Openings During the Pandemic [RR 750] 06/03/2022 The Value of Exit Interviews [THA 278] 06/02/2022 The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749] 05/31/2022 The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748] 05/27/2022 Google Reviews – Jimmy Lea [RR 747] 05/24/2022 From the Bays to the Classroom – Brandon Steckler [RR 746] 05/20/2022 “You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745] 05/17/2022 The Hardest Lessons to Learn – Kevin Eckler [RR 744] 05/13/2022 “Vision, KC Is My Happy Place” [RR 743] 05/10/2022 Power Panel: Internal Communication [CC 107] 05/09/2022 Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742] 05/06/2022 Wide Open Training Discussion with No Agenda [RR 741] 05/03/2022 Do Your Standards Align with Your Core Values [RR 740] 04/29/2022 Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739] 04/26/2022 Pay Attention To Your Health – Jerry Holcom [RR 738] 04/22/2022 New Customer Orientation – Kevin Vaught [RR 737] 04/19/2022 Tom’s Trends – Shop Open & Close Hours [CC 106] 04/18/2022 Celebrating Educators [RR 736] 04/15/2022 Are You Ready to Open a Second Location? – Justin Barrett [RR 735] 04/12/2022 The New Frontier of Call Conversion Rates – Stan Sokes [RR 734] 04/08/2022 A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733] 04/05/2022 Training Think Tank [RR 732] 04/01/2022 There Can Be Change Without Progress, But No Progress without Change – Chris Cloutier [RR 731] 03/29/2022 6 Components to a Great Compensation Plan – Bob Cooper [RR 730] 03/25/2022 Are You Comfortable With Your Problems? Business Coaches Lab [RR 729] 03/22/2022 Restructuring New Staff – Vinnie Lucido [RR 728] 03/18/2022 1 2 3 … 18 Next » Writing Ads That Attract Rock Stars [THA 288] 08/11/2022 Maintenance Intervals: Industry Standards [THA 287] 08/03/2022 Why Do a Repair Order Audit? [THA 286] 07/28/2022 Identify Your Ideal Customer [THA 285] 07/21/2022 Are You Selling Customer Experience or Price? [THA 284] 07/14/2022 The Extreme Value of a ‘SWOT’ for your Business [THA 283] 07/07/2022 Incentive Pay Ideas for Technicians [THA 282] 06/30/2022 Is Your Bathroom Like the Ritz Carlton? [THA 281] 06/23/2022 ABC Technician: What Does It Mean? [THA 280] 06/16/2022 Technician Mentoring [THA 279] 06/09/2022 Prepare for the Future [THA 277] 05/26/2022 Build Your Labor Rate From The Ground Up [THA 276] 05/19/2022 Plan For Slow Times [THA 275] 05/12/2022 Details Matter [THA 274] 05/05/2022 20 Group Peer Review [THA 273] 04/28/2022 Ethics 101 [THA 272] 04/21/2022 Do You Need an Estimator? [THA 271] 04/14/2022 Are You Offering ‘Only’ Synthetic Oil Services? [THA 270] 04/07/2022 Paying Attention to Inflation [THA 269] 03/31/2022 Know Your Strengths [THA 268] 03/24/2022 Important Employee Benefits [THA 267] 03/17/2022 Next Best Improvement: Lean [THA 266] 03/10/2022 Coaches Lab: Turn Around a Struggling Shop [THA 265] 03/03/2022 It’s Time to Revamp Our Industry Training [THA 264] 02/24/2022 The Leap From Employment to Ownership [THA 263] 02/17/2022 Financial Help For Your Team [THA 262] 02/10/2022 EV Charging Station: What You Need to Know [THA 261] 02/03/2022 Workplace Motivation [THA 260] 01/27/2022 Father Daughter Teams [THA 259] 01/20/2022 Preventing Employee Apathy [THA 258] 01/13/2022 Why We Are Better Than The Car Dealerships [THA 257] 01/06/2022 Recovering From a Wrong Service Advisor Hire [THA 256] 12/30/2021 Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255] 12/23/2021 Are You Getting Value From Your Training Dollars? [THA 254] 12/16/2021 Under 30: Our Future is Bright [THA 253] 12/09/2021 Maybe You Need a Boss [THA 252] 12/02/2021 Growing Sales For A New Location [THA 251] 11/25/2021 Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250] 11/18/2021 Coaching CEO’s to Their Next Level [THA 249] 11/11/2021 Scheduling Work Flow [THA 248] 11/04/2021 Hiring Dealership Technicians [THA 247] 10/28/2021 Anxiety Disorders at Work [THA 246] 10/21/2021 Service Advisor Role Play #6 [THA 245] 10/14/2021 Addition by Subtraction: Letting Someone Go [THA 244] 10/07/2021 The Courage to Make Tough Decisions [THA 243] 09/30/2021 1 2 3 Next » Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118] 08/13/2022 Be Proud of Your Culture [AW 117] 08/06/2022 Finding Success in an Auto Repair Complex [AW 116] 07/30/2022 Helping the Community Deter Converter Theft [AW 115] 07/23/2022 Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] 07/16/2022 Growing Pains with Jim Shukys [AW 113] 07/09/2022 You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] 07/02/2022 Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] 06/25/2022 Moving to a New Shop [AW 110] 06/18/2022 Two Locations, One Campus [AW 109] 06/11/2022 Process Driven: Stop Restarting Jobs [AW 108] 06/04/2022 Technician Time Management [AW 107] 05/28/2022 Being Focused Led to Dream Shop [AW 106] 05/21/2022 “Play Ball” Committed to Community [AW 105] 05/14/2022 Streamlining Processes with Brett Beachler [AW 104] 05/06/2022 Adapt and Overcome with David Friend [AW 103] 04/30/2022 Growing Through Mergers and Acquisitions – Amanda Drake [AW 102] 04/23/2022 Why Cleanliness Matters [AW 101] 04/16/2022 Are You Knocking on the Doors of your Local Schools? [AW 100] 04/09/2022 So You Want to Be a Shop Owner? Matt Wagg [AW 099] 04/02/2022 Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098] 03/26/2022 Peer Group Review of Your Business: Ready For One? [AW 097] 03/19/2022 Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096] 03/12/2022 Out with the Old, in with the New [AW 095] 03/05/2022 Ready, Set, Grow! with Phil Carpenter [AW 094] 02/26/2022 Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093] 02/19/2022 Business Coach: Finding the Right One at the Right Time [AW 092] 02/12/2022 Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091] 02/05/2022 Remodeled Legacy Texaco Station [AW 090] 01/29/2022 Lean Six Sigma and Shop Tour with Karim Morsli [AW 089] 01/22/2022 Satellite Location and Shop Tour with Tom Grady [AW 088] 01/15/2022 What Is Your Word Of The Year? [AW 087] 01/08/2022 Creating Powerful Moments [AW 086] 01/01/2022 Why We Remodeled [AW 085] 12/25/2021 29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084] 12/18/2021 Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083] 12/11/2021 “I Stopped Micromanaging” Becki McGinnis [AW 082] 12/04/2021 Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081] 11/27/2021 Life Happens, How Do You Handle It? – Maryann Croce [AW 080] 11/20/2021 Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] 11/13/2021 Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078] 11/06/2021 Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077] 10/30/2021 The Power of a Great Supply Partner Relationship [AW 076] 10/23/2021 Tina Erickson on Brand Equity and Tour of Her Shop [AW 075] 10/16/2021 Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074] 10/09/2021 1 2 Next » Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation 05/20/2019 FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets 05/13/2019 FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is 05/06/2019 FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do! 04/29/2019 FTR 042: Vinnie Lucido – Find a Balance to Your Ego 04/22/2019 FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student 04/15/2019 FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional 04/08/2019 FTR 039: Grant Swaim – The Gear Head Days Are Gone 04/01/2019 FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers 03/25/2019 FTR 037: Scott Wheeler – Are You Really Listening to Your Customer? 03/18/2019 FTR 036: Dwayne Myers – Say NO to the Technician Shortage 03/11/2019 FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons 03/04/2019 FTR 034: Greg Bunch – Take Your Toolbox Home 02/25/2019 FTR 033: Kirk Richardson On Technician Pay Plans 02/18/2019 FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime 02/11/2019 FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit 02/04/2019 FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians 01/28/2019 FTR 029: Tom Ham Part 1: What Techs want from Shop Owners 01/21/2019 FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car 01/14/2019 FTR 027: Andy Bizub – Be The Dealer Alternative 01/07/2019 FTR 026: Derek Kaufman on Start-Stop Technology 12/31/2018 FTR 025: Bill Nalu on Abundance 12/24/2018 FTR 024: Rick White – Overcoming the Blame Game 12/17/2018 FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair? 12/10/2018 FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it. 12/03/2018 FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor? 11/26/2018 FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection 11/19/2018 FTR 019: Kevin McClain Wants to Know Where Are You? 11/12/2018 FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians? 11/05/2018 FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers 10/29/2018 FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket 10/22/2018 FTR 015: Barry Barrett – Do You Have The Right Customer? 10/15/2018 FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry? 10/08/2018 FTR 013: Jeremy O’Neal on How to Train a Service Adviser 10/01/2018 FTR 012: Cecil Bullard on Undervalued Labor Rates 09/24/2018 FTR 011: Darrin Barney – Nurturing of Superstar Employees 09/17/2018 FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It. 09/10/2018 FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women 09/03/2018 FTR 008: Rick White – I’m Tired of You Giving Up! 08/27/2018 FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop 08/20/2018 FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body 08/13/2018 FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry 08/06/2018 FTR 004: Maylan Newton. Pay attention to your numbers. 07/30/2018 FTR 003: Chris Cloutier on Taking Ownership | Training | Technology 07/23/2018 FTR 002: Ron Ipach – Email is Destroying Your Business 07/19/2018 « Previous 1 2 3 Next » Share this...