Share this... The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library In Abeyance ASE Subject Matter Experts [THA 376] 04/18/2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04/16/2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04/12/2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04/11/2024 Are You Measuring Sales by the Minute? [RR 944] 04/09/2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04/05/2024 How to Huddle [THA 374] 04/04/2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04/02/2024 Mentorship, Training and the Rise of Specialists [E941] 03/29/2024 Shop Owner Mastermind [THA 373] 03/28/2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03/26/2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03/22/2024 Are You Addicted to Social Media? [RR 938] 03/19/2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03/15/2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03/14/2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03/12/2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03/09/2024 From Shop Owner to Trainer [RR 934] 03/08/2024 Coaches Lab: Benefits and Succession [THA 370] 03/07/2024 Leadership in Times of Transformation [RR 933] 03/05/2024 Make Every Detail Count: What Message Are You Sending to Customers? [RR 932] 03/01/2024 Overcoming Struggle: You Must Pivot [THA 369] 02/29/2024 So You Think You Understand Coolants? [RR 931] 02/27/2024 Al Dente Excellence: The PASTA Method [RR 930] 02/23/2024 Preventing Water Pump Comebacks [RR 929] 02/20/2024 Engineering School Taught Me How To Think [RR 928] 02/16/2024 2024 Outlook with the Aftermarket Radio Network [THA 367] 02/15/2024 “Not Your Grandfather’s Air Conditioning Anymore!” [RR 927] 02/13/2024 Which Scan Tool Should I Buy? Vision Hi-Tech Training & Expo 2024 [RR 926] 02/09/2024 Service Advisor Role Play #7 [THA 366] 02/08/2024 Automotive Training: A Business Strategy [RR 925] 02/06/2024 Unpacking the Dynamics of Consumer Choice and Pricing [RR 924] 02/02/2024 Why CRM is Vital to Automotive Shop Success Part 2 [THA 365] 02/01/2024 How Can Parenting Lessons Improve Your Business Leadership? [RR 923] 01/30/2024 The Role of The Reservationist in Auto Repair [RR 922] 01/26/2024 Multiple Labor Rates [THA 364] 01/25/2024 Technician Attraction Blueprint [RR 921] 01/23/2024 From Dealership to Mobile Mechanic [RR 920] 01/19/2024 Coaches Lab: When Will Shops Stop Doing Work That They Don’t Get Paid For? [THA 363] 01/18/2024 I’m More Than Just A Mechanic [RR 919] 01/16/2024 Understanding Intangible Holes in Your Business [RR 918] 01/12/2024 What is Leadership Coaching? [THA 362] 01/11/2024 Why Do Some People Embrace Change While Others Resist It? [RR 917] 01/09/2024 A Real World Perspective on Safety [RR 916] 01/05/2024 Driving Change: Women’s Influence in the Automotive World [THA 361] 01/04/2024 1 2 3 … 25 Next » I Want $1 Million For My Business [THA 240] 09/09/2021 Trends – Aftermarket Round Table [THA 239] 09/02/2021 Addiction: How Can We Help? What Can We Do? [THA 238] 08/26/2021 Supply Chain: Getting Parts to Market Post Pandemic [THA 237] 08/19/2021 Second in Command – A COO/GM Perspective [THA 236] 08/12/2021 Creating a Training Culture [THA 235] 08/05/2021 Service Advisor Must-Have Qualities [THA 234] 07/29/2021 Succession Strategies – A Real World Example [THA 233] 07/22/2021 Electrificaton of our Industry – Service Impact and Trends [THA 232] 07/15/2021 Playing the Long Game [THA 231] 07/08/2021 Second in Command: A CEO Perspective [THA 230] 07/01/2021 Career Paths – Technician to Manager [THA 229] 06/24/2021 Make Price Irrelevant [THA 228] 06/17/2021 Shop New Build with Seth Thorson and Troy Vaninetti [THA 227] 06/10/2021 Our Industry Needs a Change [THA 226] 06/03/2021 Building Customer Trust [THA 225] 05/27/2021 Comebacks: Prevention, Reputation and Cost [THA 224] 05/20/2021 My Biggest Mistakes [THA 223] 05/13/2021 10 Things That Require Zero Talent [THA 222] 05/06/2021 Are You Fixing Hybrids Cars? [THA 221] 04/29/2021 Specialization with Tom Palermo and John Anello [THA 220] 04/22/2021 Tires as a Profit Center [THA 219] 04/15/2021 Managing Family Business Dynamics [THA 218] 04/08/2021 Auto Repair in the Decade of the Nineties [THA 217] 04/01/2021 Have You Started Your Apprentice Program? [THA 216] 03/25/2021 Rethinking Your ASE Certification [THA 215] 03/18/2021 Preventing Zoom Burnout [THA 214] 03/10/2021 Service Advisor Role Play #5 [THA 213] 03/04/2021 Charging What We are Worth [THA 212] 02/25/2021 Retirement Plans and Profit Sharing Insights [THA 211] 02/18/2021 Where the Money Goes – The $100 Lesson [THA 210] 02/11/2021 Building Deep Ties to the Community [THA 209] 02/04/2021 Stop Selling From Your Wallet [THA 208] 01/28/2021 Pre Scheduling Appointments – The Time Has Come [THA 207] 01/21/2021 Proof of Concept [THA 206] 01/14/2021 Requirement for Growing a Branch Store [THA 205] 01/07/2021 What Will 2021 Be Like? [THA 204] 12/31/2020 How My Business Changed as a Result of Covid-19 – A Look Back [THA 203] 12/24/2020 Why Fix a Negative Attitude in your Shop [THA 202] 12/17/2020 Creating the Right Environment for Shop Efficiency [THA 201] 12/10/2020 A Blessing in Disguise From My Biggest Mistake [THA 200] 12/03/2020 Buying & Selling: A Tale of Two Deals [THA 199] 11/26/2020 Four Corner – Four Wall Shop Inspection [THA 198] 11/19/2020 Electric Vehicles – The Future Unfolds [THA 197] 11/12/2020 Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196] 11/05/2020 « Previous 1 2 3 4 5 Next » Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » Technician Productivity Redefined [AW 189] 12/23/2023 From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188] 12/16/2023 From the Classroom to the Shop – The Future of Automotive Education [AW 187] 12/09/2023 Give Me 10 Update: Collaboration with Education [AW 186] 12/02/2023 Becoming a Shop Owner with Meg Richards [AW 185] 11/25/2023 Up Close and Personal with Brett Beachler [AW 184] 11/18/2023 Personal Development in Sales Training: Pushing Boundaries for Growth [AW 183] 11/11/2023 Gain Commitment From Your Team: Lead From the Front [AW 182] 11/04/2023 Making a Course Correction with Wesley Adams [AW 181] 10/28/2023 Succession in Real Life [AW 180] 10/21/2023 Defining Mentoring and Its Role in Implementing Change [AW 179] 10/14/2023 From Idea to Product: Dorman’s Process of Developing Products [AW 178] 10/07/2023 5 Steps to Max Your Potential and Maintain a Healthy Work Life Balance [AW 177] 09/30/2023 New Age Employees Require A New Way of Thinking [AW 176] 09/23/2023 Catching Up with the ‘Car Coach’ Lauren Fix [AW 175] 09/16/2023 Lunch and Learn Training: How It’s Done! [AW 174] 09/09/2023 Who is Your Customer Experience Officer (CXO)? [AW 173] 09/02/2023 Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172] 08/26/2023 Acquiring and Transforming a 72 Year Old Business [AW 171] 08/19/2023 Real Estate Strategies [AW 170] 08/12/2023 Rachel Spencer’s ‘Rachelisms’ for Auto Repair [AW 169] 08/05/2023 Remodel 1 Year Later: See the Transition, See the Difference [AW 168] 07/29/2023 Preparing for Fall 2023 Conferences [AW 167] 07/22/2023 The Noble Mechanic: Before and After Transformation and Rebranding [AW 166] 07/15/2023 Embracing Change: Navigating the Electrification Revolution [AW 165] 07/08/2023 New Build in 4 Months: A Look Inside [AW 164] 07/01/2023 Is Hiring a Business Coach Worth It? Dispelling the 5 Excuses Not to Hire One [AW 163] 06/24/2023 Why Much? How Much? Exploring Value Proposition in Auto Repair [AW 162] 06/17/2023 How Can Professionalism Improve the Automotive Industry? [AW 161] 06/10/2023 Personalized Customer Service and Marketing Strategies [AW 160] 06/03/2023 The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159] 05/27/2023 The Importance of Self-Reflection and Self-Improvement in Business [AW 158] 05/20/2023 Navigating Family Dynamics in Business Ownership [AW 157] 05/13/2023 Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156] 05/06/2023 Toxic Cultures, Leaders and Team Members [AW 155] 04/29/2023 Consistency and Common Sense Trumps Trendiness [AW 154] 04/22/2023 Closed All 10 Locations for Company Summit [AW 153] 04/15/2023 Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152] 04/08/2023 Where is Car Count Heading? Catching Up with Greg Bunch [AW 151] 04/01/2023 Newly Purchased ADAS Calibration Equipment [AW 150] 03/25/2023 Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149] 03/18/2023 Internal Company App Gets the Word Out [AW 148] 03/11/2023 Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147] 03/04/2023 4 Day Work Week and Our Own App [AW 146] 02/25/2023 An Update: Mobile Diag and Training [AW 145] 02/18/2023 1 2 3 4 Next » Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next » Share this...